Vietnam Airlines secured 11th place in world’s best 25 airlines for 2024 as named by AirlineRatings.com. The judging panel considers a range of criteria that include safety and product rating, fleet age, profitability, serious incidents, passenger reviews from several sources, innovation and forward fleet orders. The top 10 include Qatar Airways, Korean Air, Cathay Pacific Airways, Air New Zealand, Emirates, Air France/KLM, All Nippon Airways, Etihad Airways, Qantas, Virgin Australia/Atlantic.
Vietnam Airlines surpassed other airlines thanks to its continued efforts to improve service quality. Vietnam Airlines is currently the first and only airline in Vietnam to be recognised as a “Global 5-Star Airline” by Airline Passenger Experience Association (APEX).
The flag carrier affirms its world-class service and exceptional hospitality through its growing fleet; on time performance; ground and air services; strong Vietnamese cultural identity, and human factors. The airline’s campaign “Cherish Every Mile” represents its aspiration to transform ordinary flights into unforgettable journeys.
Vietnam Airlines boasts an innovative and efficient wide-body fleet including Boeing 787-10, Boeing 787-9, Airbus A350 aircraft, elevating the flying experience to new heights. The airline is anticipating the delivery of the Boeing 787-10 – one of the largest and most modern variants in the Boeing 787 family and the largest aircraft in Vietnam’s fleet to date.
The airline is set to revamp its inflight offerings including adding an array of entertainment options and a culinary experience that reflects the finesse of Vietnamese cuisine. In terms of ground services, Vietnam Airlines has been applying new technology to processes and diversifying services to better serve distinct customer groups.
Vietnam Airlines was recently named among the top five most punctual airlines in the Asia Pacific region as of April 2024 by Cirium, a leader in aviation analytics. Dedicated teams at Vietnam Airlines are praised by international passengers for their professionalism, courtesy and attentiveness. In 2023, The Customer Satisfaction Index of domestic and foreign passengers exceeded the airline’s targets. More than 9,100 appreciation letters were received in 2023 – an increase of 30 percent compared to the same period last year.
AirlineRatings, headquartered in Australia, is the world’s best one-stop airline safety and product rating review website of more than 435 global airlines. Since the awards launched in 2014, AirlineRatings.com’s scoring and categories have changed “to reflect industry dynamics and customer expectations.”
AirlineRatings has previously recognised Vietnam Airlines as one of “World’s best airlines for 2023” and with its “Best Value Premium Economy Award for 2024” based on criteria covering safety, fleet, comfort and value.
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