Vietjet Air and Trip.com group sign MoU to improve global travellers’ experience

Vietjet Air and leading global travel service provider, Trip.com Group, have signed a Memorandum of Understanding (MOU) to enhance travel convenience for travellers. This collaboration aims to utilise the combined expertise and resources of both organisations.

Under the agreement, Vietjet’s website, www.vietjetair.com, will feature a range of Trip.com Group’s offerings, including hotels, airport transfers, attractions and activities. Simultaneously, Trip.com will provide innovative technologies to Vietjet, such as the Virtual Interline solution to expand Vietjet’s global network footprint. This collaboration will allow the Trip.com Group to share valuable insights that can empower Vietjet to make informed decisions to optimise positive customer experience.

Additionally, the data integration initiative will enable customers to enjoy numerous benefits from both parties’ loyalty programmes. Members of Vietjet SkyJoy and Trip.com Rewards can accumulate reward points to exchange for gifts, flight tickets, and various other incentives from abundant third-party products and services.

With the commitment to prioritising customer satisfaction together, both Vietjet and Trip.com Group aims to create a seamless travel experience, offering a comprehensive range of travel content, products, and exciting deals.

The MOU was signed by Mr Dinh Viet Phuong (left), Chief Executive Officer, Vietjet Air and Mr Yudong Tan, Chief Executive Officer, Flights, Trip.com Group

Yudong Tan, Chief Executive Officer, Flights, Trip.com Group, said: “We are delighted to partner with Vietjet Air, a leading low-cost airline, to offer travellers seamless experiences when planning and booking their trips with a comprehensive range of travel products and deals. We have worked with Vietjet before on successful campaigns to promote Vietnam as a destination of choice for travellers, and believe our mutual commitment to prioritising customer satisfaction is a testament to both companies’ customer centricity. We look forward to a fruitful partnership with Vietjet Air.”

To celebrate this exciting milestone, Vietjet and Trip.com Group, will offer travellers a special promotion with up to 50% off on airfares from today until 22 January 2024, applicable to Vietjet’s entire flight network. Customers can book Vietjet flights on www.vietjetair.com, the Vietjet Air mobile app and Trip.com, to unlock a 50% discount on the ticket fares by entering the code TR24150, 20% off with the code TR24120, and 10% off with the code TR24110 (Exclusive of taxes and fees. Other terms and conditions applied). The promotion is valid for flights from 30 March 2024 to 31 October 2024. (Exclusive of public holidays and peak seasons)

Vietjet, recognised as one of the world’s top 10 safest low-cost airlines by AirlineRatings.com, currently operates a fleet of nearly 110 aircraft, serving over 30 international routes and catering to 32 million customers across Vietnam and internationally. These services can connect Singaporean  travellers to destinations in Australia, India, China, Japan, South Korea, Indonesia, Thailand, among other routes. This provides Singaporean travellers an opportunity to explore not just one, but two or more destinations on their travel journey.

In the past year, bookings for Vietnam-related products on Trip.com Group’s platforms surged by 299.7% year-on-year (YoY), while arrivals in Vietnam witnessed a robust 344.2% growth. The appetite for outbound travel from Vietnam also soared, with a YoY increase of 213.2% in outbound bookings in 2023.