TrustYou and Frontdesk Anywhere enable direct messaging for hotels

TrustYou has announced a collaboration with Frontdesk Anywhere which allows responses to guests’ needs in real time and increases efficiency for hotel staff.

TrustYou, the world’s largest guest feedback platform, officially announced its Guest Messaging tool with Frontdesk Anywhere’s (FDA) cloud-based property management system. The new initiative is expected to help hoteliers from around the globe by improving internal efficiency and increasing guest satisfaction scores.

The collaboration of TrustYou and Frontdesk Anywhere enables a seamless integration of guest data through a smart API connection. This means that alongside the standard features of a smart, intuitive PMS — users will be able to directly communicate with guests, as well as set tasks and automated messages.

Joe Kiernan, CEO of Frontdesk Anywhere, added: “We’re delighted to partner with TrustYou to strengthen FDA’s integration portfolio and enable our customers to utilise ongoing guest communication to improve operations, increase online visibility and drive revenue.”

Although not visible to travellers, the integration between Frontdesk Anywhere and the messaging features enable a higher level of personalisation. It will provide valuable insights into the guest journey and the ability to adjust services accordingly.

“In the 21st century, even smaller independent hotels have to keep up with the technological revolution,” said Benjamin Jost, TrustYou’s co-founder and CEO.

“A fast and efficient way — and with a single sign-in”

“Given the large number of software that hoteliers need to use on a daily basis, we acknowledge the importance of navigating through a number of systems and features in a fast and efficient way — and with a single sign-in. This is why we are extremely excited to have our messaging solution integrated with Frontdesk Anywhere. Users are now able to oversee and manage any property task, and directly communicate with guests from one place, saving considerable time and effort.”

The integration will not only allow a wider exposure for both platforms, but provide hoteliers with a more effective way to use their hotel tech stack. It will enable hoteliers to increase productivity and provide time-effective solutions for their operations.