Online global travel services provider Trip.com Group received two major awards from Philippine Airlines at the latter’s 2025 PAL Awards.
The online travel platform merited this year’s Top Performer and Chairman’s Circle Club awards in recognition of its excellent performance for clients as well as its long-standing partnership with the Philippine flag-carrier.
The Top Performer Award highlights Trip.com Group as a leading online travel agency partner, recognising its outstanding sales contributions and customer service excellence.
On the other hand, the Chairman’s Circle Club Award is one of PAL’s highest honours, one awarded to top-performing partners across all sales channels.
This second accolade marked Trip.com Group as a standout in the travel industry at large.
A true stand-out
Trip.com Group associate vice-president CT Ooi said: “We are incredibly honoured to be recognised by Philippine Airlines with not just one, but two prestigious awards. These accolades are a testament to the strength of our partnership and our shared commitment to delivering seamless, world-class travel experiences for customers. We look forward to continuing our successful collaboration with PAL as we connect more travellers to and from the Philippines.”
For his part, PAL president and chief operating officer Stanley K Ng remarked: “Trip.com Group has consistently demonstrated excellence in driving bookings and supporting our mission to bring the warmth of Filipino hospitality to the skies. Their innovative approach and strong engagement with customers have made them an invaluable partner. We are delighted to celebrate their achievements through these awards.”
In 2024, flight bookings on the Trip.com Philippines site grew dramatically by over 300 percent compared to the year before, with the most popular destinations from the Philippines being mainland China, Hong Kong, Thailand, Japan and Korea.
With PAL recently restarting direct flights between Manila and Beijing, travel between China and the Philippines is expected to grow further this year.
Vietnam, also a favoured destination for Filipinos, is similarly set to grow in popularity with flights between Cebu and Ho Chi Minh City set to commence in May 2025, followed by Manila-Da Nang flights in July 2025.
