Travelport listens to the needs of agencies with new ‘real time’ information tool
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British travel tech firm Travelport has launched the Travelport COVID-19 Smartpoint Plugin. The plugin provides travel agencies with the latest information on government restrictions, lockdowns and safety measures across the globe – all within the agent workflow.
The new tool provides detailed information on a range of topics, including: lockdown rules, entry requirements and quarantine measures for travellers. Country-level information can be displayed at the click of a button, allowing agents to advise their customers easily and instantly.
Kyle Moore, Global Head of Customer Strategy and Marketing, Travelport, said: “The travel ecosystem today is probably the most complex it has ever been, with government, airline, and hotel policies in every country constantly-changing. We’re making sure our agent partners no longer need to constantly leave their workflow to search for accurate and up-to-date information – greatly improving their efficiency in servicing their traveller customers.”
“Listening to the needs of the industry”
The information in the Travelport COVID-19 Smartpoint Plugin is provided by global travel safety intelligence provider, Safeture, and is updated daily. “Our collaboration with Travelport will provide millions of travellers with the information they need to make informed decisions. With travel showing signs of a long-awaited recovery, creating this sense of security will be key to the reopening of economies and societies,” commented Magnus Hultman, Chief Executive Officer of Safeture.
“Working with the Travelport COVID-19 Smartpoint Plugin will allow our consultants to advise our customers with up-to-date destination information regarding this pandemic straight from the Smartpoint desktop. Travelport has turned this around quickly. It is great to know they are listening to the needs of the industry and are prepared to supply new leading-edge tools that can help aid recovery,” said Colin Boddy, Group Commercial Director, Meon Valley Travel Group.
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