customer service

Philippine low-cost carrier Cebu Pacific announced the gradual transfer of its domestic turboprop aircraft operations from Terminal 2 of Manila’s Ninoy Aquino International Airport (NAIA).

Taiwanese independent airline EVA Air officially launched its 24/7 customer service, offering around-the-clock support exclusively in English and Chinese. 

In today's world, customer experience has become a critical aspect of every business. The travel and hospitality industry is no exception, and the relevance of customer service in this…

Imagine you’re at the Opera House about to enjoy a classical music concert. The orchestra is in place with its beautiful strings, brass, percussion and the audience is waiting silently for…

IoT and AI come together through Unified Inbox (UIB), which enables people to talk with all of their smart devices through a single integrated API.

Twistar, a mobile device that harnesses feedback into actionable data, provides engagement that businesses can customise & customers can enjoy.

Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel…