EVA Air launches 24/7 customer service line
Taiwanese independent airline EVA Air officially launched its 24/7 customer service, offering around-the-clock support exclusively in English and Chinese.
Browsing Tag
customer service
Latest Customer Service Trends in the Travel Industry
In today's world, customer experience has become a critical aspect of every business. The travel and hospitality industry is no exception, and the relevance of customer service in this…
Travel experiences not just beautiful rooms!
Imagine you’re at the Opera House about to enjoy a classical music concert. The orchestra is in place with its beautiful strings, brass, percussion and the audience is waiting silently for…
Unpacking traveller needs made easy with Unified Inbox
IoT and AI come together through Unified Inbox (UIB), which enables people to talk with all of their smart devices through a single integrated API.
‘Talk less, listen more:’ Harnessing data out of customer sentiment with Twistar
Twistar, a mobile device that harnesses feedback into actionable data, provides engagement that businesses can customise & customers can enjoy.
NYC start-up keeps customer care real on chat, social and mobile
Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel…
