Post pandemic, revenge and rebound travel reached their brimming point, but now its wellbeing that remains at the forefront of everyone’s mind. Mindfulness, relaxation, rejuvenation…..all pave the way for wellness related tourism products. Hotels need to reinvent themselves with better spa as well as wellness offerings. But then how do you identify ‘that particular guest’ who is inclined to visit the hotel spa? Or someone who needs a little nudge for that relaxing foot massage? Read on to know more….
Guestsense.ai is an Artificial Intelligence capability Agilysys has embedded in its core solutions to power automated analysis and decision-making capabilities for hospitality-oriented businesses that want to optimise how they offer the right guest the right service at the right time and at the right price.
Agilysys Spa is one of the first of the Agilysys core solutions to leverage guestsense.ai, with intelligence focused on improving revenue and profitability optimisation for spa operations. AI (Artificial Intelligence) leverages contextual variables, real-time data and user-controlled rules to optimize scheduling, increase revenue and improve profitability for spa operations.
AI can transform spa operations and enhance wellness services by improving personalisation, efficiency, and overall guest experience Agilysys, the global provider of hospitality software solutions and services, offers revenue optimisation enhancements leveraging AI technology incorporated in Agilysys Spa.
New AI-powered capabilities include Minimum Gap Restrictions, Revenue Management and Conversational Reservations.
Minimum Gap Restriction – This innovative new feature helps a spa optimise its revenue and profit. For reservations that are not a perfect fit, this feature lets a spa set a minimum gap between reservations, so a spa does not lose revenue for services that leave unsold gaps in the schedule. This feature mimics the booking strategies of trained spa staff and is essential for optimised online bookings. By avoiding unsold gaps, a spa operation can make the most of its revenue potential.
Revenue Management – Agilysys continues to enhance its revenue management features with demand forecasting powered by guestsense.ai. The forecasting logic enhances Dynamic Pricing and Dynamic Availability strategies to ensure the spa is booking the right guest, the right service, at the right time and the right price. Combined with Minimum Gap Restriction, Agilysys Spa provides the leading spa revenue optimisation tools in the industry today.
Conversational Reservations – To help address the labour shortage in the spa industry, Agilysys has partnered with PolyAI to provide full conversational reservations with an AI spa concierge. As more consumers recognise the power of natural language search, the value of AI-powered Conversational Reservations is becoming clear. Conversational Reservations can provide a full, end-to-end, live booking experience 24 hours a day decreasing lost sale opportunities and maximising revenue.
All the data gathered can also be utilised to identify customer insights and trends, to identify popular treatments or areas for improvement. Stay ahead by forecasting upcoming wellness trends and integrating them into spa services
Agilysys exclusively delivers state-of-the-art software solutions and services that help organisations achieve High Return Hospitality by maximizing Return on Experience (ROE) through interaction.
So do you want to optimise your Hotel Spa’s operations and revenue? Then do go ahead and take a look at Agilysys Spa Solutions!
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