Shiji and Amadeus integrations help hoteliers streamline guest experience and drive revenue

Clients of both Shiji ReviewPro Guest Communications solution and Amadeus’ iHotelier Booking Engine or HotSOS Service Optimization solution will benefit from a newly integrated AI-driven chatbot to better serve their guests. Travellers who interact with the Shiji ReviewPro chatbot while researching their next stay are seamlessly routed into the booking flow. Once the guest has filled in their details and is ready to book, they are redirected to the iHotelier Booking Engine page to finish their transaction.

Thanks to the integration, all results shown on the Amadeus booking page are filtered by guest details previously collected in the chat. Booking is now only a matter of pick-and-pay, making the experience easy and frictionless for the guest. While messaging automation helps travelers find the information they need, the booking engine integration bridges the gap between information and reservation.

“This new partnership with Shiji reinforces our strategic objective to provide seamless solutions that meet the growing demand for technology-driven guest personalization. By incorporating guest messaging into the booking process, guests can easily and efficiently receive more personalized offers and shopping experiences, while hoteliers can add additional value to their direct booking channel,” stated Peter Waters, Executive Vice President of Hotel IT Solutions, Hospitality, Amadeus.

Shiji ReviewPro also integrates with Amadeus’ industry leading Service Optimization solution, HotSOS. The two-way connection offers common clients full visibility of guest feedback management updated in real-time on both platforms. Tasks coming in from reviews, surveys, messaging conversations or other updates appear directly in the HotSOS solution as well as the Shiji ReviewPro platform, enabling prompt resolution for guests, and a better view of staff performance.

“As hoteliers are relying more and more on the efficiencies of their tech stack, it is becoming increasingly important for tech providers to make the digitization of the guest journey as easy and frictionless as possible. We are happy to be able to partner with industry leaders like Amadeus and synch our efforts to help hoteliers become more efficient, generate more revenue, and better serve their guests,” says Michael Kessler, CEO of Shiji Guest Solutions.