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All Emirates passengers can now avail free Wi-Fi onboard
A recent enhancement to Emirates’ inflight connectivity means that all Emirates passengers in every class of travel can enjoy some form of free connectivity once they sign up to Emirates Skywards. The development has resulted in an additional 30,000 Economy Class passengers connecting to complimentary onboard Wi-Fi every week. Emirates has constantly been at the forefront of inflight Wi-Fi developments and has to date invested more than US$ 300 million dollars into onboard connectivity. All Emirates Skywards members in every class of travel can now enjoy some form of free connectivity. Skywards members, whether Blue, Silver, Gold, or Platinum tier, travelling in any class, whether Economy, Premium Economy, Business or First Class will enjoy free app messaging. Additionally, First Class passengers will have unlimited free internet if they are Skywards members, enabling them to shop or work online while inflight, as will Silver, Gold and Platinum Skywards members travelling in Business Class. Platinum Skywards members have complimentary internet access in all classes. The increase in free connectivity has been very well received by Emirates’ passengers following changes in January 2023 and the airline today sees an average of 450,000 users per month. This represents a 30% increase of passenger use in 2023 versus the same period last year. Currently almost 10% of all passengers are utilising the complimentary onboard Wi-Fi. On routes through the Americas, almost 20% of passengers connect to Wi-Fi onboard, and on European and Africa routes the usage is over 11% of all passengers. Patrick Brannelly, SVP Retail, IFE & Connectivity commented: "Emirates has persistently worked with our service providers to optimise and improve the connectivity experience. In March we delivered about 55% more data per customer session compared to early 2022 despite the number of sessions increasing by 68% in the same period. We will continue to work to invest in upgrades and enhancements, and our A350 aircraft will arrive with the next generation of satellite connectivity already equipped." Emirates also announced that it will offer new high-speed, inflight broadband powered by Inmarsat’s GX Aviation, onboard 50 new Airbus A350 aircraft - scheduled to enter service in 2024. The new agreement will significantly improve the passenger experience with enhanced connectivity and greater global coverage, even on flights over the Arctic. The Airbus A350s will be the first Emirates aircraft to take advantage of Inmarsat’s Global Xpress (GX) satellite network, which powers the world’s first and only globally available broadband network, ensuring passengers can enjoy uninterrupted global connectivity, no matter their destination, including the North Pole. The advanced high-speed capabilities of the broadband will enable Emirates passengers to stay connected with family and friends, browse the internet, and enjoy social media, all from the comfort of their seat. Emirates also confirmed an investment of over US$ 350 million to equip a 50-strong fleet of A350s coming in 2024 with enhanced passenger connectivity via Thales’ AVANT Up system and Optiq - the first smart display in the industry to offer two Bluetooth connections, built-in Wi-Fi for passengers to pair multiple devices including phones, tablets, headphones or even game controllers, while supporting up to 60 watts USB-C to fast-charge personal devices. Passengers simply need to join Emirates Skywards - an easy and complimentary process, in order to access free Wi-Fi. Those interested can sign up via emirates.com, flydubai.com, through the official Emirates app, or the flydubai app and directly from the Wi-Fi portal onboard. Emirates Skywards has more than 30 million members worldwide, offering unmatched rewards in the air and on-ground including airlines, hotels, car rental, banks and a multitude of retail and lifestyle options. Emirates Skywards has won more than 50 industry awards for its innovative and world-class offerings, including Program of the Year in Europe, Middle East and Africa and Best Customer Service at the Frequent Traveller Awards 2021; World's Leading Airline Rewards Programme at the World Travel Awards 2022; and ranked top 10 Best Frequent Flyer Program by USA TODAY 10 Best Readers' Choice 2022.
SIA rolls out complimentary unlimited in-flight Wi-Fi
Singapore Airlines (SIA) has rolled out complimentary unlimited in-flight Wi-Fi for all Business Class customers, as well as its PPS Club members and PPS Club supplementary card holders. In addition, KrisFlyer members now enjoy free three-hour Wi-Fi plans when travelling in Premium Economy Class and free two-hour Wi-Fi plans when travelling in Economy Class. Customers who are not KrisFlyer members, and members who may have consumed their complimentary plans, may take advantage of SIA’s new attractive and simplified Wi-Fi price plans. These range from US$3.99 (approximately £3.25) for one hour, USD8.99 (approximately £7.30) for three hours, and USD15.99 (approximately £13) for the entire flight. These enhancements further elevate the in-flight customer experience on board SIA flights, with the Airline’s Suites and First Class customers already enjoying complimentary unlimited Wi-Fi. As a result, SIA also becomes one of the first airlines to offer complimentary unlimited Wi-Fi across its passenger network for its Suites, First Class, and Business Class customers, as well as PPS Club members. Previously, Business Class customers and PPS Club members enjoyed 100MB worth of complimentary in-flight Wi-Fi. KrisFlyer members travelling in Premium Economy Class and Economy Class were offered a two-hour complimentary in-flight Wi-Fi plan that was optimised for text-only messaging services. Yeoh Phee Teik, senior vice president customer experience, Singapore Airlines, said: “Staying connected, even at 35,000 feet in the air, has become an essential aspect of the travel experience. With our enhanced Wi-Fi offerings, SIA’s customers can stay in touch with their loved ones, post photos and videos on their social media channels, or keep updated on the latest news. These changes are in response to customer feedback, and part of SIA’s continuous investment to enhance their travel experience and maintain our leadership position.”
Qatar Airways makes way for ‘Super Wi-Fi’ with Inmarsat
Inmarsat has been selected as the inflight connectivity (IFC) provider for Qatar Airways’ Boeing 787-9 and 737-10 fleet. Qatar Airways provides one hour of free access to its ‘Super Wi-Fi’, powered by GX Aviation, with the option to purchase full access for the remainder of each flight. The seamless and reliable broadband will be available across the airline’s aircraft and flight routes, allowing passengers to stay connected to family and friends, browse the internet, stream video and audio, enjoy social media, shop online and more. Akbar Al Baker, Qatar Airways group chief executive, said: "Over the years, Qatar Airways has pioneered a range of game-changing innovations as part of our exceptional five-star passenger experience. This, in turn, has resulted in the international air transport rating organisation Skytrax naming us ‘Airline of the Year’ an unprecedented six times. The launch of our Super Wi-Fi, powered by Inmarsat’s GX Aviation, is a prime example. We were amongst the first airlines in the world to adopt this technology and remain the largest operator of GX-equipped aircraft in the Middle East and North Africa. "Making Super Wi-Fi available across our fleet is an important milestone at a time when staying connected with loved ones and friends has never been more important for passengers. As the 2022 FIFA World Cup approaches, Inmarsat is the perfect partner we need to ensure Qatar Airways can offer unrivalled inflight connectivity to each and every passenger, continuing our track record of service excellence." Niels Steenstrup, president of Inmarsat Aviation, said "It has been more than four years since Qatar Airways became the launch customer for Inmarsat’s GX Aviation in the Middle East and North Africa and, during that time, millions of passengers have enjoyed access to its Super Wi-Fi service. We are delighted to expand our important partnership even further. "Qatar Airways’ decision to select GX Aviation is testament to its continued satisfaction with our global, consistent, and reliable connectivity, as well as the positive feedback it has received from passengers. It has been a pleasure working with the airline on this rollout." GX Aviation, Inmarsat’s high-speed global inflight broadband service, has been rolled out successfully on other aircraft within the Qatar Airways fleet and, under the new agreement, it has already been activated on the first seven Boeing 787-9s. GX Aviation is powered by Global Xpress (GX), the world’s first and only globally available broadband network, offering superior inflight connectivity on par with mobile Wi-Fi on the ground.
Singapore Airlines Offering Free Wi-Fi To Attract Customers
If you are flying with Singapore Airlines within the next three months, you can stay connected for free, at least for part of the flight. The carrier has increased its free Wi-Fi service for the next few months to include two hours for everyone on board. The complimentary two hours cover both online browsing and messaging. The offer is good until March 31, 2022. Those two complimentary hours are accessible on all Singapore Airlines flights equipped with Wi-Fi, including the Airbus A380s, Boeing 777s and 787s, and Airbus A350s. Usually, users of the company’s KrisFlyer reward programme have access to the free messaging plan for two hours, and top elites and business class travellers get 100MB for free. This two-hour complimentary Wi-Fi adds to Singapore Airlines’ usual two-hour text-based conversation and 100MB of Web data for economy, premium economy, and business class passengers. The promotion appears to be free of data restrictions and includes unlimited web access. With an increase in lockdowns and a pause in new approvals for verified travel lane tickets, it is unlikely that many travellers will be able to take advantage of this perk in the end. However, for the few passengers that are travelling, it is a nice bit of free Wi-Fi connectivity onboard.
Rex rolls out wi-fi on its 737 fleet
As it resumed flights between major cities yesterday, Rex has begun gradually putting out Wi-Fi connection equipment throughout its fleet of Boeing 737-800NG aircraft. Four of the airline’s existing six 737s have been outfitted with Intelsat 2Ku Wi-Fi systems, with the other two to follow suit in the coming months. On Rex’s capital city flights, business class passengers will have free Wi-Fi, while economy passengers will be able to connect for a modest cost. Until the end of November, the airline provides free Wi-Fi access to economy travellers aboard planes equipped with an internet connection. Meanwhile, Rex domestic customers will get access to new in-flight entertainment choices, including a variety of TV series and movies, as well as up-to-date flight and weather information, aboard its 737 aircraft. “In this day and age, business and leisure travellers want to stay connected whether they are on the ground or in the air,” said Rex’s general manager of information technology and communications, Mayooran Thanabalasingam. The announcement came as Rex was preparing to resume domestic flights linking Sydney, Melbourne, and Canberra yesterday, November 15, as state border restrictions begin to loosen. “We anticipate our passengers’ requirement for connection to be higher than ever before when we restore our domestic network following the lockdowns on Monday,” Thanabalasingam said. The airline’s fleet of Saab 340 aircraft will be “progressively” ramping up regional operations across NSW and Victoria beginning on November 15. Meanwhile, Rex will resume its Melbourne-Adelaide route on November 26, after South Australian Premier Steven Marshall’s statement that his state would lift border restrictions for double-vaccinated tourists from New South Wales and Victoria beginning on November 23. Rex will also resume its Melbourne-Gold Coast and Sydney-Gold Coast operations on December 17, in response to the Queensland roadmap out of border closures, which will relax restrictions with NSW, ACT, and Victoria as of that date.
Qatar Airways celebrates growth of super Wi-Fi equipped fleet by offering 100 days of free connectivity
Qatar Airways is now offering 100 days of free on-board Super Wi-Fi connectivity to all passengers, in celebration of the airline equipping more than 100 of its state-of-the-art aircraft with high-speed broadband. For the next 100 days until 2 January 2021, passengers can stay connected with family, friends and colleagues free-of-charge using the Wi-Fi connectivity on board. Qatar Airways now offers the largest number of aircraft equipped with high-speed broadband connectivity in Asia, the Middle East and North Africa. Qatar Airways group chief executive Akbar Al Baker said: “During these challenging times Qatar Airways continues to lead and innovate, providing our passengers with the five-star experience they have come to expect from us. It also proves that our mission to connect people around the world does not start and end with just travel. We understand the importance, especially in recent months, of enabling people to be connected at all times, whether on-the-ground or 35,000ft in-the-air.” More than 100 Qatar Airways aircraft have been fitted with the high-speed Super Wi-Fi service, using the award-winning GX Aviation technology from global mobile satellite communications provider, Inmarsat, since the launch of the service in 2018. Passengers on flights fitted with GX Aviation usually receive up to one hour free access to the Super Wi-Fi service, with the ability to purchase full-flight access if more online time is needed. According to the latest IATA data, Qatar Airways has become the largest international carrier between April to July by fulfilling its mission of taking people home. This enabled the airline to accumulate unmatched experience in carrying passengers safely and reliably and uniquely positioned the airline to effectively rebuild its network. The carrier has stringently implemented the most advanced safety and hygiene measures on board its aircraft and in Hamad International Airport.
Are Wi-Fi hotspots safe or traps for business travellers?
It doesn’t seem long ago that business travellers used free or paid-for Wi-Fi hotspots without much of a thought about the security issues they posed. However, by 2013 security experts were warning that many public Wi-Fi networks were at risk from at least one cyber criminal snooping around per network, trying to steal users’ passcodes, bank details, personal contacts and other information. In January last year, Action Fraud, an agency of the City of London police which collects all known cases of fraud in the UK, advised of security risks presented by using Wi-Fi hotspots. Free and paid-for Wi-Fi hotspots create risks by issuing passcodes. Hotels, bars, restaurants, airports, each give their own passcode to customers upon request, exposing them to criminals who, having acted as customers, gain the passcode. The typical modus operandi is to look for users on the network and attempt to hack into any unsecured tablets, phones or laptops; or observe what the users are doing online and gather any information that could be useful in hijacking their ID or committing another fraudulent act. “Evil twin” connection One method of such criminals is to fool customers into thinking they have a connection to the Wi-Fi hotspot they are at, whereas in fact they have connected to an “evil twin” network, created by the criminal, who is between the customer and the genuine hotspot. The “evil twin” is a spoof network that uses the name of a hotel, café or shop etc. and allows the criminal to gain access to devices when their owners click the network name and try to log on. As a result, customers may send information – credit card details and emails, with their email address, of course to the criminal’s device, not to the intended website. In possession of personal information, criminals can pretend to be a customer, although bank log-in details are such that they might not be so successful in logging into a bank account, unless the details are stored on the device that they have, in effect, hacked into. A further risk in such situations is malware, with criminals triggering a pop up message advising users to upgrade their software. By clicking the message, in good faith, customers infect their device and can face mayhem and a ransom demand if their device has been "locked" by the malware. How to stay safe at a Wi-Fi hotspot Don’t be an easy target. Ensure you really are connecting to the Wi-Fi hotspot, not a spoof, evil twin connection. If in doubt, double-check the precise name of the connection with the hotspot owner. Hackers might have set up a near-identical connection name and trick the unwary. Use a VPN (Virtual Private Network). That way, any data you send will be encrypted, meaning that even if a criminal has broken into your connection, they’ll be more likely to dump the data rather that try to decrypt it, unless they have good reason to believe your data is of value. Turn the “sharing” option off on your device, if it’s “on”. That will help ensure your data isn’t shared with anyone on the network. Browse the web using a secured browser. It will make you safer online and help keep you away from rogue, phishing websites, but cannot guarantee 100% security. However, it’s another step in the right direction. Keep your anti-malware program up to date to help guard against viruses and spyware. That’s key even if you believe your device is safe because you’ve taken steps like those above. Determined hackers will still have a go and might succeed in getting your device infected. Use a device that contains no confidential information. Smartphones can be hired, a useful option if you want to go down that route. Hired smartphones can be particularly useful when visiting the US, because strict regulations there mean that a traveller’s smartphone can be taken away for inspection and its passcode demanded, potentially putting its data and information at risk. Create your own private hotspot – a mobile, MiFi hotspot - that goes where you go. The private MiFi hotspot Business travellers don’t have to stop using Wi-Fi hotspots, but they should be careful when on one; or use their own private, mobile MiFi hotspot instead. A mobile hotspot is automatically created by a MiFi, a small, portable, battery (optionally, mains) operated router. A MiFi behaves just like a home or office router but fits into a pocket. The device, along with country and, in some cases, continent-specific data SIM cards can be hired in 30 day slots. Apart from its security aspect, a MiFi often provides noticeably superior speeds when online, compared to the connection at Wi-Fi hotspots. The MiFi has its own passcode, a robust first-line defence against easy or determined hacking. Its value in that regard is multiplied depending on how many friends/relatives you allow to use it at the same time (or not). As with a home or office router, a number of people can use it at the same time but can only do so via the provided passcode. Personal responsibility As our world becomes ever more digital, it’s up to everyone to take personal responsibility for their digital security. Using internet security solutions such as anti-malware and anti-phishing programs are only part of the picture. Our online behaviour and how to handle Wi-Fi hotspots is another, as is keeping backups of our data and information. Backups are important because if we do succumb to a ransomware attack and face a demand to pay a lot to unlock our infected device, we can ignore that and load our backups onto another device. Using cloud-based options for storage of our work – and backups – might be fine but perhaps not for confidential work or personal information, which is where offline backups come into their own. An offline backup is unhackable unless the computer it’s attached to is connected to the web. It’s advisable to perform backups to your own local backup device when disconnected. A final security tip When travelling on business or on holiday look upon your smartphone, tablet or laptop – and all data they contain – and any MiFi you have, as if they’re the crown jewels and you have been entrusted with their safekeeping.
Alaska Airlines invests in guest experience with next-generation Gogo 2Ku satellite Wi-Fi
Alaska Airlines has selected Gogo to provide next-generation satellite-based inflight Wi-Fi service across its entire Boeing and Airbus fleet. Gogo's broadband 2Ku service provides the significantly faster connection speed needed to stream content from services like Netflix, Hulu, and HBO GO while in the air. Utilizing this advanced technology, guests can use their devices in flight just as they would on the ground. The satellite-based service delivers 20 times more bandwidth than Gogo's air-to-ground (ATG) product and offers the freedom of having Wi-Fi virtually everywhere Alaska's Boeing and Airbus mainline jets fly, including allowing guests to stay connected when traveling outside the continental U.S. to popular destinations like Hawaii, Mexico, and Costa Rica, where connectivity was previously unavailable. "We conducted an extensive review to find a satellite Wi-Fi solution that will allow us to give our guests full coverage across our route map, including in the state of Alaska and on flights to Hawaii," said Andrew Harrison, chief commercial officer for Alaska Airlines. "Our guests will soon be able to connect in the air just as they do out and about on the ground. This makes traveling more relaxing as well as productive – whether you're scrolling through Facebook, checking email, or watching what's trending on YouTube." Once an Alaska aircraft is equipped with satellite, guests will no longer have to wait until the plane reaches 10,000 feet to get online. Gogo's 2Ku service provides internet access from gate-to-gate, with speeds similar to those of wireless carriers on the ground. Alaska will be revealing pricing for its planned satellite Wi-Fi service in the near future and guests can expect that prices will be lower than they are today for ATG service, with options available such as hourly and daily rates. "We are excited to partner with Alaska to bring their guests a new onboard connectivity experience with 2Ku," said Michael Small, Gogo's president and CEO. "2Ku is the leading inflight internet solution on the market today in terms of bandwidth delivered to each passenger device, coverage and reliability. We have market-leading satellite capacity with the ability to add more. We continue to innovate and improve the technology to make sure 2Ku will keep Alaska ahead of the technology curve for the foreseeable future." Free Chat and movies on Virgin America flights Additionally, the airline today announced that guests on flights operated by Virgin America now have access to Free Chat and free movies – two benefits already available to guests flying on Alaska. With Free Chat, guests flying with Virgin America can now use iMessage, WhatsApp, and Facebook Messenger on their smartphones to send greetings from 35,000 feet - for free. Since the introduction of Free Chat to Alaska earlier this year, more than 1 million guests have used it to stay connected while in the air. All entertainment on Virgin America's RED in-flight entertainment system is now free, including new releases, classics and independent films, as well as all TV. Free entertainment became a permanent feature on Alaska in March. "Free Chat and free movies are extremely popular on Alaska Airlines flights and we're happy to extend these features to our guests flying with Virgin America," Harrison said. "We continue to evaluate and evolve the onboard experience to deliver an exceptional and consistent guest experience at a great value." The Gogo 2Ku service will be installed on Alaska's Boeing 737 aircraft beginning in the first half of 2018, with 40 to 50 planes expected to be completed by the end of the year. The remainder of Alaska and Virgin America's mainline fleet will be fully satellite Wi-Fi equipped by early 2020. Regional jets operated by Horizon Air and SkyWest, which serve shorter flights, will continue to offer Gogo's ATG4 internet service (including Free Chat) along with free movies and TV. About Alaska Airlines Alaska Airlines, together with Virgin America and its regional partners, flies 40 million guests a year to 118 destinations with an average of 1,200 daily flights across the United States and to Mexico, Canada, Costa Rica and Cuba. With Alaska and Alaska Global Partners, guests can earn and redeem miles on flights to more than 900 destinations worldwide. Alaska Airlines ranked "Highest in Customer Satisfaction Among Traditional Carriers in North America" in the J.D. Power North America Satisfaction Study for 10 consecutive years from 2008 to 2017. Learn more about Alaska's award-winning service and unmatched reliability at newsroom.alaskaair.com and blog.alaskaair.com. Alaska Airlines, Virgin America and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK). About Gogo Gogo is the Inflight Internet Company. We are the leading global provider of broadband connectivity products and services for aviation. We design and source innovative network solutions that connect aircraft to the internet and we develop customizable services for our aviation partners. Once connected, we provide industry leading reliability around the world. Our mission is to help aviation go farther by making planes fly smarter, so our aviation partners perform better and their passengers travel happier. You can find Gogo's products and services on thousands of aircraft operated by the leading global commercial airlines and thousands of private aircraft, including those of the largest fractional ownership operators. Gogo is headquartered in Chicago, IL with additional facilities in Broomfield, CO and locations across the globe. Connect with us at gogoair.com.
November 2017 – Wi-Fi World Congress Asia Pacific
Wi-Fi NOW APAC ★ Bangkok @ Amari Watergate Our mission The mission is to support and promote all things Wi-Fi. Our
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