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Global

Myanmar-Thailand earthquake underscores need for travel insurance

Following the earthquake that rocked Myanmar and the Thai capital Bangkok on 28th March, many people travelling to nations within the Ring of Fire are contemplating the purchase of travel insurance policies for their trips. While most people would dismiss such a purchase as unnecessary, it has proven a boon to foreign travellers who were in Myanmar and Thailand during the quake. Having a policy in effect during the disaster enabled them to get necessary assistance, and this was key in a country where getting to one’s embassy or even communicating with relevant authorities for help was hampered by the widespread destruction. What your travel insurance cover needs to provide Many travel insurance providers have policies that have you covered well before and certainly during the trip in the event of either natural or man-made disasters. Keeping this in mind, your travel insurance provider may be able to reimburse you for any unexpected costs or losses in the event of a cancellation or an unexpected interruption. With regard to natural disasters, a clustered set known as force majeure, many insurance companies include trip cancellation coverage for events like earthquakes, volcanic eruptions, avalanches, and tsunamis. Depending on your provider, it is highly possible that any unused nonrefundable trip costs may be reimbursed based on the stipulated benefits in your policy. In the event of a medical emergency caused by a natural disaster, one’s travel insurance also involves the reimbursement of any medical expenses incurred for treatment.  Many emergency providers affiliated with insurance firms are available on a 24-hour basis, and their on-call teams can bring affected travellers to the closest hospital or medical facility, perform evacuations when necessary, and offer clerical and translation services to sort out any paperwork generated in the process.  What about flights, tours,  and cruises? Missed flights and sailings are to be expected in the event of a natural disaster, so insurance providers offer what is known as a missed connection cover. This comes into play if one’s flight were to be delayed due to a natural disaster like an earthquake or tsunami, and also applies in the case of cancelled tours or cruise departures. Having an insurance policy that covers such incidents is key to having peace of mind even in the worst of circumstances, knowing that you’re covered by some degree of protection. Another thing to take into consideration when choosing a travel insurance provider is whether or not they cover non-medical evacuations, especially in the event of a natural disaster or even civil unrest. Companies that provide non-medical evacuation could help coordinate and pay for transportation to the nearest safe place in the event of such incidents during your trip. Keeping all these in mind, be sure to have the contact details for your provider available where you can easily find them prior to and during your trip; doing so will grant more than a modicum of peace for you and your companions even under unfavourable circumstances.

Annual Reports

Zoom Travel Insurance says travel still a top priority for young Australians

A new report released by Zoom Travel Insurance reveals that travel remains a top priority for young Australians despite current economic issues, including a weakening Australian dollar. The Australian insurance firm conducted a survey among 500 young Australians, revealing that 72 percent still consider travel a necessity regardless of mounting costs. According to marketing manager Natasha Sullivan: “Gen Z values the personal growth and social currency that come from seeing the world, despite the rising cost of living and a weakening Aussie exchange rate.” Making necessary adjustments Sullivan pointed out that a number of young travellers are making adjustments due to ongoing financial challenges. It may be recalled that, in January of this year, the Australian dollar plummeted to a five-year low, losing ground against the Euro and the British pound. As a result, international travel has become more expensive for Australians, particularly to destinations in Europe and the United States. Sullivan said: “Due to a weak Aussie dollar, students and backpackers will have to tighten their budgets even more, particularly when visiting the US, the UK, and Europe,” she said. “As a result, many may opt for destinations such as New Zealand, where the Aussie dollar is still strong or budget holiday hotspots throughout Southeast Asia.” A generational shift in spending patterns The Zoom Travel Insurance report was further bolstered by Southern Cross Travel Insurance’s Future of Travel 2025 report which highlights changes in travel spending habits among different generations. The Southern Cross report shows that 45 percent of Australians between the ages of 18 and 44 would rather travel than buy a home. On the other hand, those 45 and older have been shelving trips in favour of keeping their cash to support their families; of these 48 percent were from New South Wales and 32 percent from Queensland. Staying safe Zoom Travel Insurance also noted a recent increase in policy uptake among young travellers. Sullivan said: “Over the past year we've noticed an increase in Gen Z customers, along with a rise in claims from young travellers. From lost luggage to medical emergencies, Gen Z is recognising the value of being protected when things go wrong. With the rising cost of travel, even minor mishaps can significantly impact their budgets.” She added that while younger travellers have traditionally been less likely to purchase travel insurance, this trend appears to be shifting. As she puts it: “Travel insurance is no longer just a nice-to-have; it’s a must-have. The upfront cost of insurance is minimal compared to the thousands of dollars you could end up spending on an unforeseen incident. Young travellers have traditionally been the least likely to purchase travel insurance, but our findings suggest this trend may be shifting.”

Global

Flyadeal introduces travel insurance packages

flyadeal has expanded its portfolio of products and services with the introduction of travel insurance packages through Saudia Arabia’s  insurer, Tawuniya. From as little as SAR12 for a single journey or SAR19 round trip, travellers can have the comfort of securing cover to protect against unforeseen circumstances such as medical emergencies, trip cancellations, missed flights, baggage loss, and personal accidents. Travel insurance is the latest in a series of product enhancements introduced by flyadeal in recent weeks. These include Hold Fare enabling customers to lock their ticket price for 24 hours to avoid potential fare fluctuations while still deciding whether to book; and the launch of Adeal Membership, an annual domestic travel initiative that offers fixed monthly ticket prices for an annual premium. Abdullah Adel Alahmadi, flyadeal Ancillary Product Manager, said: “Travel insurance is always a safety net in times of need, providing peace of mind, and both financial and emotional relief in the event travellers face issues which require immediate assistance. “There is the assumption that travel insurance is cost prohibitive. This is not the case. In partnering with leading insurance provider Tawuniya, we are able to provide value added cover to suit individual needs from as little as SAR12 for a single journey.” One of the fastest growing airlines in Saudi Arabia and across the Middle East, flyadeal has already embarked on an aggressive expansion this year. New routes have launched connecting Dammam with Tabuk, Najran and Yanbu, alongwith services from Riyadh and Jeddah to the Jordanian capital, Amman, and Pakistan’s commercial hub of Karachi. Effective 19 June 2025, flyadeal will embark on its summer expansion programme with the return of five popular seasonal destinations and the introduction of Salalah in the Sultanate of Oman for the first time. The Turkish hot spot of Trabzon will again be joined by Baku and Tbilisi, capital cities of Azerbaijan and Georgia respectively; the Egyptian resort town of Sharm El Sheikh; Sarajevo in Bosnia and Herzegovina; along with Salalah in southern Oman. Just seven years old, flyadeal currently operates over 30 domestic and international year-round and seasonal destinations in the Kingdom, Europe, Middle East, North Africa and South Asia its three main bases of Riyadh, Jeddah and the eastern provincial capital of Dammam. The airline operates a fleet of 37 Airbus A320 aircraft.      

Exclusives

HBX’s Alexander Stutely on travel insurance products in today’s world

While travel insurance has grown more important over the past several years, most people still have no idea how it works, let alone what options are currently available for both business and leisure travellers. At the recently concluded MarketHub 2025 forum held by the HBX Group in Macau, its insurance strategy director Alexander Stutely cast this vital sector into the spotlight. Travel Daily Media's Gary Marshall had the opportunity to sit down with Stutely to gain additional insights regarding the matter. Travel Daily Media (TDM)    Alex, you're in charge of the strategic direction of HBX Group's travel insurance section; how does that interface with the customer side of the business, and what type of customers do you actually look for? Alexander Stutely (AS)     There are actually several types of insurance products that we're launching and offering, products that are designed to be B2B2C, meaning that we offer them to our clients.  Currently, HBX Group works with approximately 60,000 tour operators, travel agents, OTAs, and so on.  We can offer these insurance products to them which they can eventually distribute to travellers who are the end-consumers. Travellers can purchase those products to protect themselves when they're traveling. We also have some products that are designed to be B2B, so we offer them to the clients to enable them to protect their own businesses. These could be anything from cyber protection, liability insurance, and so on.  So, to make a long story short, there are two types of products: B2B and B2B2C. TDM     So, if I'm a tour operator or even a high street travel agent or a travel management company, I can connect with you and then the underwriters for the business. Also, how many underwriters do you have across the business itself? AS     To be clear, HBX Group is not directly the insurer. We have partnerships with underwriting capacity insurance providers operating in a number of different markets.  Thus, insurance is regulated based on the home country of the traveller.  We have underwriters through our partners that are in the United States, Canada, the European Union, the UK, Australia, New Zealand, and so on. These are able to create products that are suitable for end-travellers who are from those source markets, as well as for our clients who are also located there. On top of that, we also have a global product through one of our partners, Battleface, which can be offered to residents of over 180 countries worldwide as well.  A working timeframe TDM     What is the implementation time period from when a travel agent and yourself speak to the time they can technically be up and running? AS     It depends on how our client wants to integrate the insurance: if they want to have a very light touch model where effectively they are just redirecting their customers to a third-party site to be able to purchase the product, it can be done extremely quickly. However, if it is going to be embedded into their booking journey, it takes longer.  The timeline is really driven by the resources, the tech capability, and the product roadmap of the client.  There are some cases where we have a client who is already keen to be up and running very quickly. We can integrate in a matter of weeks and they can start selling very quickly.  For others, maybe their product roadmap is saying that they have a space for this four months from now, six months from now.  Of course, we then just work to their timeline as well. TDM     Can you give me some examples of some customers that have taken on maybe a white-label experience and have actually benched the front cover, so to speak, with their own branding?  AS     Because insurance is a regulated service and product in most countries, if the partner doesn't want to go through a complicated process to sign up and be authorised to distribute the products, they can go for a sort of co-branding approach where the insurer's name is there alongside their own name so that the end customer still understands that there is this insurer behind the scenes that's providing the product. That co-branded version can be up and running in between a few days or a couple of weeks.  We've done this with a few partners in the US and Europe primarily.  But again, for example, with this global product, it could be done anywhere in the world; I think it's certainly a great product to bolt onto any B2B business.    About Alexander Stutely Alexander Stutely joined the HBX Group in 2023 as its insurance strategy director, and it's a position he holds to this day. Prior to this, he served as head of business development and partnerships in the United Kingdom for global insurance provider battleface. At present, he is based in London.

Bhutan

Bhutan’s Department of Tourism announces the lift of the mandatory travel insurance requirement for visitors

Bhutan’s Department of Tourism has withdrawn the requirement for travel insurance to apply for a travel visa. The aim of this change is to enhance the experience of visitors to Bhutan by streamlining the travel procedures, making it easier for visitors to embark on their journey to experience Bhutan's unique culture and breathtaking landscape. The mandatory requirement of travel insurance for guests visiting Bhutan was introduced during the COVID-19 pandemic to cover unforeseen emergencies, including medical expenses relating to the pandemic. While travel insurance is no longer mandatory, it is recommended that guests possess travel insurance as a precaution in case of unlikely emergencies associated with any international travel. Travel insurance provides crucial coverage in case of unexpected emergencies that may arise during international travel. It will assist visitors in securing against various potential risks, including medical emergencies.    

Exclusives

WeTravel to host webinar dedicated to the complexities of Adventure Travel Insurance

WeTravel–the all-in-one business management platform supporting booking and payments for thousands of multi-day travel businesses–launched free registration for Adventures Insured: Travel Insurance Tips for Adventure Tour Operators to equip adventure travel businesses with the knowledge they need to insure their travellers.  The adventure travel segment is experiencing a surge with the market expecting to grow from US$366-billion (in 2022) to a staggering US$4.6-trillion by 2032. Despite the growing demand, lawyers and insurance brokers report that many travellers aren’t aware of the limitations of travel insurance, and tour operators can play an important role in selling the right insurance to travellers. In today's evolving landscape, there is an emphasis for adventure travel businesses to prioritize educating themselves on the best practices of travel insurance. "Adventure travel is all about embracing the unknown, but that doesn't mean leaving everything to chance,” said Ted Clements, WeTravel’s CEO. “Having an understanding of travel insurance to be able to make informed decisions adds a layer of certainty in an uncertain world, ensuring that both travellers and tour operators can pursue these experiences with peace of mind. Through this webinar, we want to inform tour operators and destination management companies on how they can better understand and, therefore, better sell travel insurance to their intrepid travellers." Featuring insurance experts from Pattern and Travelex, this one-hour panel discussion will explore: Examining the significant role of travel insurance in adventure tourism and its advantages for your business. Providing guidance on the optimal methods for incorporating travel insurance into your offerings, whether as mandatory or optional coverage. Offering insights into the claim filing process for accidents and cancellations, supplemented with real-life examples for practical understanding. All registrants will be provided with a recording after the webinar concludes and the opportunity to ask the panelists live questions. “Travel insurance may seem complex, but it's crucial to prioritize safeguarding our adventures. Beyond mere policies and procedures, it offers travellers peace of mind, empowering them to delve into their journeys with confidence, while also serving as a protective shield for travel businesses," said Clements.    

Exclusives

Sleap.io partners with Avata to launch the world’s first tokenized travel insurance

 Sleap.io, the Web3 Hotel Booking Platform, in strategic partnership with Avata, proudly announces the upcoming launch of the world’s first tokenized travel insurance. This initiative stands as a beacon of innovation in the realms of travel and insurance, showcasing the profound impact of decentralization and the pioneering use of blockchain technology. Unique in its approach, this revolutionary travel insurance product is linked to an Insurance Non-Fungible Token (NFT) rather than to an individual person, embodying a true example of decentralization. This advancement allows the NFT holder unprecedented flexibility, security, and control over their travel insurance, heralding a new era where insurance is more adaptable, secure, and tailored to individual needs. The development of this novel solution is supported by the Camino Network, a bespoke blockchain designed expressly for the travel industry. Their robust and secure infrastructure is perfectly suited to meet the evolving demands of modern travelers and the travel industry, providing a strong foundation for this innovative insurance product. The conceptualization and initial discussions regarding the tokenized travel insurance occurred in October, during the Travel Unchained conference held in Mallorca. It was there that Sleap.io and Avata began their collaborative journey, brainstorming the idea that would ultimately lead to the development of this pioneering product. Michael Ros, CEO and Founder of Sleap.io, commented on the collaboration: "The inception of the world's first tokenized travel insurance with Avata showcases our unwavering commitment to innovation and the potential of blockchain technology to transform the travel insurance sector. This initiative not only introduces a groundbreaking product to the marketplace but also signals a significant leap forward in the evolution of travel insurance." “We're excited to lead the way in transforming travel insurance by integrating trust, flexibility, and peace of mind with advanced blockchain technology. Our collaboration with Sleap.io marks a significant advancement towards innovating travel insurance. The tokenized travel insurance introduces a new era of adaptability, and user control on Camino Network. This is not just an innovation; it's a commitment to enhancing travelers' confidence and convenience, pushing the boundaries of protection in the digital age.” adds Sun Feng Wu, CEO and Founder of Avata. This collaboration between Sleap.io and Avata emphasizes the transformative potential of blockchain technology in reshaping the travel industry. It envisions a future where travel experiences are enhanced by greater security, personalization, and decentralization, reflecting both companies' mission to improve the travel experience through technological innovation. The tokenized travel insurance NFTs will become available in the upcoming months, exclusively through Sleap.io. This launch is a critical step toward embedding Web3 technologies into everyday travel, making journeys more secure, effortless, and enriching for travelers worldwide.    

Exclusives

Brits urged to check their travel insurance policy before carrying out popular winter holiday activities

Representative Image Travel insurance experts at PayingTooMuch reveal eight common errors made by holidaymakers this year, as well as the 10 popular holiday activities commonly excluded from standard travel insurance. Going on holiday is a great way to escape everyday worries and stresses, but you don’t want to end up with even more issues on your return than when you left. Surprise cancellations could mean losing out on money, while serious accidents could lead to expensive medical bills. To protect travellers from unexpected costs going into 2024, PayingTooMuch, a travel insurance price comparison site, reveals eight common mistakes that people made when it came to their travel insurance this year. They also highlight 10 popular activities that aren't always covered by standard travel insurance policies, along with five tips on taking out the right policy to suit your next trip. Expert reveals eight common travel insurance mistakes that could stop you from getting a payout Darren Saunders, Managing Director at PayingTooMuch has revealed the eight most common travel insurance mistakes that could cost you thousands. Failing to disclose pre-existing medical conditions It’s important to tell your insurance provider about any medical conditions that you have experienced or been treated for recently. This timeframe can be different for each insurer but usually fall between 12 months to five years. If you don’t, you won’t be covered for any issues related to your condition on holiday. That means all the medical expenses will have to come straight out of your pocket. There are certain medical conditions you should always let your insurers know about, even if they happened a long time ago, such as: Heart conditions High blood pressure High cholesterol Diabetes Stroke Brain haemorrhage If you’re not sure about any of these, it’s worth asking your insurance provider. Not letting your insurance provider know if there are any changes to your pre-existing medical conditions  Before the insurance provider agrees to insure you, they will ask for information about your health. That way they can make sure you have the right level of cover in your quote. If anything changes with your health, you will need to update your policy so that you have the right level of cover. Buying travel insurance too late It's recommended to buy your travel insurance the moment you book your holiday. Travel insurance will cover you for the holiday as well as the period leading up to it, so you’ll be covered if you need to cancel. It’s usually too late to buy travel insurance once your trip has started. You may be able to buy insurance at the airport, but you won’t be able to once you have left the country. If you’ve left it late, there’s a chance you won’t be covered for cancellations or that you won’t be covered at all. Not updating your travel insurance policy if the location or date of your trip changes If the dates of your trip change, you'll need to update your single trip policy to make sure you're covered for the right dates. For both single and annual multi-trip policies, you’ll need to let your insurer know if the destination of your trip changes. For annual policies, you’ll need to let your insurer know if your holiday is outside of the region you’re covered for. This is because travel insurance will typically cost more for some countries, like the USA where medical costs are far higher. Making sure you’re covered for the right destination is important so you aren’t stuck with a huge medical bill. Taking out an annual policy for a long-stay trip Annual policies typically cap trips at 31 days (though some extend to 50, age-dependent). For longer journeys, consider a single-trip policy for broader options in your comparison. Getting your details wrong when booking travel insurance Check your details carefully as you won’t be covered if you’ve given the wrong information, such as incorrect medical details. As long as you spot the mistake before you make a claim, you should be okay. Most insurers will allow you to amend your details, either online or over the phone. Everybody makes mistakes, so it’s always a good idea to double-check the details you’ve entered before taking out your travel insurance. You should also check your details as soon as you get your documents and within the 14-day cooling-off period. Relying on your GHIC/EHIC card without travel insurance The GHIC (Global Health Insurance Card) and EHIC (European Health Insurance Card) give UK travellers access to healthcare services in the European Economic Area (EEC) and Switzerland. The important thing to remember is that your GHIC and EHIC cards won’t offer the same level of protection as your travel insurance. This cover is limited to emergencies such as A&E visits or treatment for pre-existing health conditions. It may not cover all health costs and if you need to get home in an emergency, so make sure you have travel insurance as well as your card to avoid any nasty surprises. You also won’t be covered in countries outside of the EU, Switzerland, Norway, Iceland or Liechtenstein. But a travel insurance policy will allow you to cover all bases. Choosing the cheapest policy While you save money in the short run, the cheapest travel insurance policy may not include everything you potentially need. If you need hospital treatment on holiday, you could end up out of pocket if you don’t have enough medical cover. Or if something happens to your baggage or if you experience cancellations, a cheap policy might not cover the costs. Make sure you compare key features and benefits of travel insurance policies, and not just the price. The Insurer’s Product Information Document (IPID) is a short document with a uniform layout, which will help avoid any confusion when comparing lengthy policy booklets. Brits urged to check their travel insurance policy before carrying out popular holiday activities Holidays are a great time to step outside your comfort zone and try new things. While it may seem like the perfect time to try an adrenaline-pumping activity, your travel insurance may not cover you should you get into an accident. Holiday activities that carry an element of risk may need extra cover. 10 popular activities that you aren’t typically covered for in a standard policy include: Cruises (unless cruise add-on has been purchased) Bungee jumping Water sports Winter sports Quad biking Rock climbing Hand gliding Hot air balloon flights BMX stunt riding Sleigh riding (pulled by reindeer or huskies) Winter sports come with a higher risk that usually won’t be covered by a standard travel insurance policy. As a result, it's recommended to choose a winter sports add-on that can cover you for well-known winter sports, including on-piste skiing and snowboarding. But it also includes some lesser-known activities such as: Mono-skiing (on-piste) Outdoor Ice-skating Glacier skiing Snowshoeing Skiing and snowboarding in an off-piste, authorised area Guided cross-country skiing Tobogganing Sleigh pulled by reindeer (with an organised, experienced driver) If you’re going on a cruise, you need to think about getting a specific travel insurance policy. A cruise-specific policy will also cover you for missed port departures, itinerary changes, cabin confinement, and prepaid shore excursion cancellations. Whatever the activity, there may be a level of unpredictability involved. It’s important to read your policy documents so you know what is and isn’t covered. Darren Saunders, Managing Director at PayingTooMuch commented:“When picking a travel insurance policy, you need to map out your needs and decide what it will do for you. Travellers with pre-existing medical conditions, for example, may need to find a policy that is sure to cover them on their holiday. Once you know what you need from your travel insurance, you can use a comparison site to compare the cover provided and costs of different policies. It’s really important that you understand what is included. The terms and conditions may not be a gripping read, but they will help you understand what the policy covers. If there is anything related to your travel insurance that you’re not sure about, get in touch with your insurer. You don’t want to end up with an expensive medical bill or be left stranded in a foreign country just because you didn’t want to bother the insurance agents.”  

Exclusives

eurochange announces travel insurance offering in partnership with battleface

More convenience for UK travellers ... buy your currency and travel insurance together with eurochange! Battleface, has announced a partnership with eurochange to create a visionary new offering: eurochange Travel Insurance.  Available now, leading foreign exchange specialist, eurochange will offer a comprehensive travel insurance product for UK customers, powered by battleface. The new insurance offering includes Single Trip and Annual Multi-Trip options. Benefits are designed to suit a range of leisure trips from skiing in the French Alps to on a culinary adventure in Osaka. Key policy features include: Cover for baggage, money and passport loss. Trip cancellation, interruption and delay. Personal liability and legal expenses. UK pet boarding fees. Emergency medical expenses and assistance 24-hours a day from Robin Assist. Charles Stewart, managing director at eurochange, said: “We are very excited to launch eurochange Travel Insurance (Powered by battleface), diversifying our services to include even more travel essentials. He added: “As one of the UK’s leading foreign exchange experts, we understand customers want a seamless, great value experience when preparing for their trips. “That’s why battleface, and its claims and assistance arm Robin Assist, is the ideal partner for eurochange in creating a flexible insurance product supported by a simple and efficient claims experience. Together, we’re committed to enhancing the travel experience for our customers, bringing accessible services and peace of mind every step of the way.” As well as a comprehensive package of standard features, eurochange Travel Insurance can be customised with optional upgrades, such as winter sports and business travel, allowing customers to tailor a policy to their own needs. Sophie Goodchild, managing director at battleface, said: “We’re excited to introduce the ultimate travel companion with eurochange: simple and flexible travel insurance alongside your foreign currency purchase. This innovative offering ensures you're not only financially prepared for your trip but also safeguarded against unforeseen events.”      

Exclusives

Choose travel insurance to cover for disrupted travel plans

It’s frustrating to have your trip cancelled or postponed due to bad weather. That’s why it’s important to check your travel insurance policy for protection against unexpected events.  The experts at Confused.com travel insurance have explained everything you need to know about making a claim on your travel insurance: How do I make a claim on my travel insurance? Make sure you have copies of your passport, any required visas, flight details and your travel insurance policy. Leave another copy of your papers in a secure place, perhaps with a family member back home. Make a note of your insurer’s emergency contact number too. How you make a claim can vary depending on your insurer and the type of claim you're making. But generally, you'll need to: Contact your insurer as soon as possible.You should also contact the relevant authorities if you need to - you might need to do this if your belongings are stolen. Collect supporting evidence for your claim,for example photos or any crime details the country's police force has given to you. Give your insurer accurate and truthful information.The more information you give them, the easier it is for the insurer to assess your claim. That means they can settle the claim and pay you quickly. Some insurance claims are quickly settled over the phone. Others require you to fill in forms and include copies of all documentation you think might be relevant. Many insurers allow you to submit forms online. If you’re sending yours in the post, keep your own copy of all supporting documentation. You should also send it by special delivery so it’s signed for and recorded. To find the quickest way to get in touch with your insurer, check your policy documents. There’s usually a telephone number and information on making a claim. How do I claim for flight delays and cancellations? If you can’t travel and have to cancel your flight, you can’t claim compensation. That’s unless your reason for not travelling is an insured reason, such as being ill. You can usually claim on your travel insurance If your flight delay or cancellation is out of your control. For example,  it’s the airline’s decision to cancel the flight or it’s their fault. That’s unless the delay or cancellation is out of the airline’s control as well. For example if they cancel due to extreme weather, airport or air traffic control strikes. Airlines have a legal obligation to provide the following compensation: Short-haul flight of under 1,500km - £220 Medium-haul flight of 1,500km - £350 Long-haul flight of over 3,500km - £520 Long-haul flight of over 3,500km - £260 (in case you arrived at your destination with a delay of under 4 hours) The airline should also tell you when you can fly to your destination or return home if you missed a connecting flight because of the delay. If you’re waiting for a replacement flight, the airline must also provide you with food, drink and accommodation if you are delayed overnight. Sometimes airlines might tell you to make alternative travel arrangements, then claim the cost back later. To submit your claim, you usually need written confirmation of the delay or cancellation from your tour operator or carrier. Ideally, you need to get this at the time of the delay. If that’s not possible, as soon as you are home, chase the carrier for a document explaining the delay. The longer you leave it the more complicated it can be and you need proof of the delay to validate your claim. Airlines usually give compensation if the cancellation is the airline's responsibility, but it's worth checking with the airline company you fly with.      

TDM Travel Trade Excellence Awards Hong Kong 2026

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives,

TDM Travel Trade Excellence Awards Asia 2025

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

TDM Travel Trade Excellence Awards Malaysia 2025

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

TDM Travel Trade Excellence Awards Thailand 2025

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

TDM Travel Trade Excellence Awards Middle East 2025

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

TDM Travel Trade Excellence Awards Hong Kong 2024

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives,

TDM Travel Trade Excellence Awards Malaysia 2024

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

TDM Travel Trade Excellence Awards Asia 2024

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

TDM Travel Trade Excellence Awards Middle East 2024

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

TDM Travel Trade Excellence Awards Thailand 2024

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

Travel Agents! Take out your keys and sunglasses, we have a 3-day complimentary Avis or Budget car rental to be won!

In partnership with TD, Avis and Budget Asia is offering Travel agents the opportunity to win a complimentary 3-day car rental in the Compact Car category (or similar) in selected Avis or Budget locations in Asia

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