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Taipei Taoyuan International Airport chooses SITA
SITA is partnering with Taipei Taoyuan International Airport (TPE) to revolutionize their passenger processing solutions. TPE will install SITA’s game changing check-in kiosk solutions, allowing passengers to fly through the airport and on to their destination faster than ever before. The kiosks bring innovation to the check-in desk, helping passenger processing become a state-of the-art feature of the airport experience. The deal, which runs until 2033, shows SITA's commitment to improving airport IT solutions and the passenger experience, through scalable, efficient systems that meet the needs of modern airports. With the new check-in and baggage handling processes, Taipei Taoyuan International Airport will reduce wait times and improve overall airport efficiency. TPE has chosen SITA to provide its Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE) and Common Use Self-Service (CUSS) systems, including a full hardware refresh of 80 check-in kiosks to support all international flights in Terminals 1 and 2. The purchase of SITA's technology comes at a crucial time for the aviation industry in Taiwan. Global passenger numbers are set to double to 10bn by 2040, and TPE needs to meet this growing demand, maintaining the highest level of security while improving overall airport efficiency. Sumesh Patel, SITA APAC President, emphasized the importance of this partnership, stating: "Our focus at SITA is to deliver technology solutions that help airport operators better manage their infrastructure in a way that is both optimal and makes the journey smoother for passengers. Airports around the world are facing challenges on many fronts, from staffing to efficiency, and improving the overall passenger experience. Taipei can become a pioneer in the Asian market in terms of digitalization and innovation, becoming an example for others in an ever-evolving travel industry. Nelson Wang, Taipei Airport Operation Committee Chairman, expressed his confidence in SITA's solutions. He said: "As part of our improvement program, the smart use of technology will maximize our existing infrastructure, and provide our passengers with a world-class experience, while supporting our airline customers in managing their operations more efficiently. SITA's CUSS and CUTE systems are key to meeting our ambitions – from managing the flow of passengers through our terminals to making all of our passengers' journeys smoother and more efficient." SITA has been a trusted partner for TPE for over three decades, and looks forward to continuing its successful collaboration, driving innovation and excellence in airport and airline technology for years to come.
Taipei Taoyuan Airport goes with SITA technologies for passenger processing
The Taipei Taoyuan International Airport (TPE) recently partnered with travel tech solutions firm SITA to revolutionise its passenger processing solutions. TPE will install SITA’s game-changing check-in kiosk solutions to enable passengers to zoom through the airport and on to their destination faster than ever before. The kiosks bring innovation to the check-in desk, helping passenger processing become a state-of-the-art feature of the airport experience. What does this partnership entail? The deal, which runs until 2033, shows SITA's commitment to improving airport IT solutions and the passenger experience, through scalable, efficient systems that meet the needs of modern airports. With the new check-in and baggage handling processes, TPE will reduce wait times and improve overall airport efficiency. TPE chose SITA to provide its Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE) and Common Use Self-Service (CUSS) systems, including a full hardware refresh of 80 check-in kiosks to support all international flights in Terminals 1 and 2. A necessary acquisition The purchase of SITA's technology comes at a crucial time for the aviation industry in Taiwan. Global passenger numbers are set to double to 10bn by 2040, and TPE needs to meet this growing demand, maintaining the highest level of security while improving overall airport efficiency. Sumesh Patel, SITA APAC president, emphasised the importance of this partnership. Patel said: "Our focus at SITA is to deliver technology solutions that help airport operators better manage their infrastructure in a way that is both optimal and makes the journey smoother for passengers. Airports around the world are facing challenges on many fronts, from staffing to efficiency, and improving the overall passenger experience. Taipei can become a pioneer in the Asian market in terms of digitalization and innovation, becoming an example for others in an ever-evolving travel industry. Taipei Airport Operation Committee chair Nelson Wang added: "As part of our improvement program, the smart use of technology will maximise our existing infrastructure, and provide our passengers with a world-class experience, while supporting our airline customers in managing their operations more efficiently. SITA's CUSS and CUTE systems are key to meeting our ambitions – from managing the flow of passengers through our terminals to making all of our passengers' journeys smoother and more efficient."
IATA releases its Contactless Travel Directory
The International Air Transport Association (IATA) announced the release of its Contactless Travel Directory on Monday, 7th April. The Contactless Travel Directory was developed to quickly scale and increase adoption of contactless travel solutions for both airports and airlines. That said, the Directory will power a matchmaking service to help airlines identify and offer contactless travel at specific airports, including with their partner airlines. Contactless travel uses interoperable biometric solutions to enable travelers to move through the travel process without relying on paper documentation such as passports or boarding passes. Parts of the travel process that could be made more efficient with contactless travel include bag drop, lounge access, security access, security screening, and boarding. Making things easier According to IATA senior vice-president for operations, safety, and security Nick Careen: “The release of the Contactless Travel Directory will make it easier for airlines to expand biometric service opportunities for their customers. As travelers expect ever greater efficiency, biometric recognition technology is taking on a growing role in facilitating travel.” Careen added that, together with the IATA One ID initiative, the Directory will help accelerate this most necessary transition thanks to critical data and compliance with global standards. Digital services provider Airware, together with identity management providers IDEMIA and iPassport, will be the first to demonstrate the use of the Directory. At this year’s Passenger Terminal Expo, scheduled for this week in Madrid, delegates will be able to enroll during check-in for fictitious flights between the UK and Spain using the WorldJet Airline App, then pass through the biometric touchpoints at both Airware’s and IDEMIA’s booths, as one would in a real airport. Key features of the Contactless Travel Directory A single reference point for airlines to determine the availability of biometric travel touchpoints across their network. Traveler eligibility information by location, so airlines know which travelers (nationality, passport compatibility, and age) will be eligible for contactless services using biometric identification. Technical protocols airlines need to connect with other airline or airport biometric touchpoints.
Plaza Premium Group offers authentic Taiwanese culture at its fifth lounge in Taiwan
Airport hospitality service provider Plaza Premium Group (PPG) formally unveiled its fifth Plaza Premium Lounge in Taiwan at Taipei Songshan Airport. This vibrant new space invites travelers to immerse themselves in the rich tapestry of Taiwanese culture, featuring an exquisite blend of signature culinary delights and award-winning art. At Plaza Premium Lounge Taipei Songshan, every journey becomes a celebration of authentic Taiwanese heritage. Since its debut in Taiwan in 2016, Plaza Premium Group has expanded its footprint with four additional lounges at Taipei Taoyuan Airport, consistently delivering exceptional service and comfort to globetrotters. A welcoming space for weary travellers As the only independent lounge at Taipei Songshan Airport, it offers a welcoming oasis for all travelers, accessible through a nominal fee or complimentary entry with designated credit cards. The new Plaza Premium Lounge at Taipei Songshan Airport boasts a spacious and stylish interior designed for relaxation, as well as ample comfortable seating and a free internet zone guests can easily stay connected while traveling. For added privacy, VIP rooms are available for pre-booking, ensuring bespoke services for banking clients and those seeking a quieter space. Where art and elegance meet Travelers will be captivated by the lounge's Art Gallery, featuring stunning works by acclaimed Taiwanese artist Yi Shuan Wu. Her award-winning pieces not only reflect Taiwan's artistic spirit but also enhance the lounge's ambiance. Wu has created exclusive artworks inspired by local Taiwanese elements for this collaboration, enriching the lounge's cultural atmosphere. Authentic flavours for a true sense of place The culinary experience at the Plaza Premium Lounge is nothing short of extraordinary as guests can indulge in a diverse array of made-to-order Taiwanese dishes. The dining options in the lounge are also impressive, with a buffet area offering a variety of made-to-order Taiwanese culinary delights, including the highly acclaimed Taiwanese shacha beef noodles. This flavorful fusion dish combines tender beef, chewy noodles, and the umami-rich shacha sauce, a Taiwanese culinary staple with roots in Chaoshan (Teochew) cuisine and has evolved into a beloved staple of Taiwanese culinary culture. A quintessential comfort dish that travellers must try is the Taiwanese braised pork rice. This much-loved rice bowl features succulent pieces of pork belly, braised to tender perfection in a rich, savory sauce that melds the flavors of soy sauce, star anise, and garlic served with pickled mustard greens. Another local speciality is the Taiwanese hotdog, a popular snack that features a charcoal-grilled pork sausage nestled inside a glutinous rice sausage. A staple to locals is the traditional bamboo rice which is indigenous to Taiwan, featuring glutinous rice, meticulously prepared and cooked within the hollow sections of fresh bamboo, imparting a unique fragrance and flavour. The Taiwanese rice noodle soup is also a classic dish to experience. Additionally, vegetarians can enjoy a diverse selection of delicious dishes, allowing every traveler to experience Taiwan's unique culinary culture.
Eva Air launches fourth-generation Premium Economy Class seats
EVA Air, Taiwan’s independent airline, unveiled its fourth-generation Premium Economy Class seats with an industry-leading seat pitch of 42 inches. It was presented today during the “Focus on Evolution: Taking Off with Heart” launch event at Evergreen Aviation Technologies Corporation’s No. 4 Hangar. Presided over by EVA Air President Clay Sun, the event showcased the airline’s latest seat design. This is the first time the airline has introduced the new Premium Economy Class on the Boeing 787-9, elevating the design concept from an “upgraded economy” standard to a “business-class-like” experience. The airline aims to offer a refined and comfortable cabin experience, strengthening its comprehensive three-class service offerings. “As the world’s first airline to launch Premium Economy Class, EVA Air has consistently focused on innovation driven by passenger needs and setting industry trends. The fourth-generation seats retain the core philosophy of previous generations while enhancing comfort, fashion, and functionality, showcasing our commitment to service innovation and attention to detail” said EVA Air President Clay Sun. “The Boeing 787-9 aircraft featuring the new Premium Economy Class will initially serve the Taiwan Taoyuan International Airport (TPE)-Jakarta (CGK) route, with future deployment on flights from Taiwan Taoyuan International Airport (TPE) to Munich (MUC), Milan (MXP), direct flights to Vienna (VIE), and on the Day flight to San Francisco (SFO) in the future” he added. The new Premium Economy Class features 28 seats arranged in a 2-3-2 configuration. The cradle motion recline mechanism allows the seat cushion to slide forward and upward simultaneously, creating a comfortable recline equivalent to 8 inches while preserving space for the passenger behind. Each seat is equipped with the industry-leading 15.6-inch high-resolution widescreen monitors in Premium Economy Class and a multi-function entertainment system controller. The tray table includes a holder for personal devices, and the seats are fitted with 110V AC and USB combo power outlets to meet modern passengers’ diverse needs. The new design emphasises enhanced privacy with side privacy panels on the headrests and built-in reading lights. The headrests, armrests and footrests are upholstered in premium leather, delivering a luxurious and comfortable experience. Ample storage spaces in the armrests, seatback compartments, and dedicated bottle holders make it convenient for passengers to store and access personal items. A wheelchair-accessible armrest on aisle seats ensures that flight attendants can assist passengers with special needs. EVA Air was the first airline to introduce Premium Economy Class, then known as Evergreen Deluxe Class, in 1992. This innovative addition revolutionised cabin services by offering a new class between Economy and Business and reshaping the industry landscape. The seats featured a 38-inch pitch, significantly larger than standard Economy Class, and were the first to come equipped with personal TV systems. EVA Air’s continued enhancements to Premium Economy Class have earned numerous accolades from Skytrax, including awards for “World's Best Premium Economy Class Airlines,” “World's Best Premium Economy Class Airline Catering, ” and “Best Premium Economy Class Airline Seats.” EVA Air is enhancing its service with a new collaboration with the renowned British brand HUNTER. Passengers in Premium Economy Class on long-haul routes to the U.S., Canada, and Europe departing from Taipei will receive an olive-green amenity kit, while return flights offer an oatmeal brown version. The stylish, outdoor-functional design includes a detachable strap for versatile wear and comes with HUNTER-brand lotion and lip balm for a refreshing long-haul skincare experience. EVA Air continues prioritising high-quality and environmentally-friendly service items, including pillows and double-sided blankets for superior comfort, exclusive high-quality headphones, and customised tableware created in collaboration with Italy’s century-old brand, Guzzini. Bamboo fibre eco-friendly napkins further demonstrate EVA Air’s commitment to sustainability. The premium service line-up also features Royal Laurel Class toiletries, deep grey velvet slippers, and gourmet mixed nuts and dried fruits to elevate the passenger experience.
EVA Air makes its debut in the Dow Jones Sustainability Indices
EVA Air recently hit a major milestone in its sustainability journey through its debut on the Dow Jones Sustainability Indices (DJSI)'s Emerging Markets Index. Thanks to the airline’s industry leadership and commitment to sustainable practices, it secured the highest Environmental, Social, and Governance (ESG) score in the global aviation sector in the 2024 S&P Global Corporate Sustainability Assessment. Over 13,000 companies from 62 industries participated in the evaluation this year. Among the 61 airlines assessed, EVA Air stood out as the top performer, recognized for its comprehensive and well-executed ESG strategies. According to EVA Air president Clay Sun: “This recognition highlights the outstanding performance of our ESG initiatives and the dedicated efforts of all our employees. We remain committed to taking concrete actions to uphold ESG principles, delivering long-term value for both society and our company.” Maintaining compliance in sustainability and governance EVA Air’s inclusion in the DJSI Emerging Markets Indices is a testament to its achievements in corporate sustainability governance. The airline excelled in the environmental and social categories, ranking first in Transparency & Reporting, Risk & Crisis Management, Supply Chain Management, Environmental Policy & Management, Energy, Packaging, Climate Strategy, Transportation Safety, Customer Relations, and Privacy Protection. As part of its commitment to decarbonisation, EVA Air has been actively integrating Sustainable Aviation Fuel (SAF) into its operations. In August 2023, the airline operated a passenger flight from Tokyo Haneda (HND) to Taipei Songshan (TSA) using SAF with a 40 percent blend. As of 16th December, SAF with a 30 percent blend was used on a flight from Incheon (ICN) to Taoyuan International Airport (TPE), reducing approximately 14,000 kilograms of carbon dioxide emissions. These initiatives exemplify EVA Air’s dedication to environmental responsibility through concrete action. Looking ahead, EVA Air remains committed to advancing sustainability through innovation and collaboration. Through impactful ESG actions, the airline strives to significantly contribute to the sustainable development of the global aviation industry and society.
New Taipei City Government holds tourism promotion event in Bangkok
The tourism and travel department of the New Taipei City Government recently held a tourism promotion event in Bangkok, Thailand, on September 6. A joint initiative with professionals from the New Taipei hospitality sector, the event sought to promote the city's tourism attractions to Thai industry professionals. By doing so, officials hope to encourage more Thai tourists to choose New Taipei as a travel destination. According to tourism and travel department director general Yang Tsung-Min, over 180,000 Thai tourists have visited Taiwan as of May 2024, making Thailand the third largest source of Southeast Asian visitors after Malaysia and the Philippines. This roadshow included visits to the Bangkok office of the Taiwan Tourism Association, as well as the Thai Travel Agents Association (TTAA), and the Thai-Taiwan Business Association. Festivals and products In addition to promoting internationally renowned events like New Taipei City’s Christmas Lang, the Pingxi Sky Lantern Festival, and the upcoming World Masters Games 2025 Taipei & New Taipei City, officials made it a point to tailor promotions to the preferences of Thai tourists. This was done by highlighting Taiwanese cuisine with a gastronomic display that included renowned specialties such as Tamsui ah gei, Jiufen taro balls, Wanli crabs, Shimen rice dumplings, Sanxia "bull horn" croissants, and Wulai’s indigenous bamboo tube rice. These dishes were prominently displayed on a 3-meter-high illustrated welcome wall, capturing significant attention. The New Taipei City Government also promoted regional travel itineraries across Keelung, Taipei, New Taipei, and Taoyuan, distributing brochures for Taipei and Taoyuan. Yang emphasized that there is already strong cooperation through the Keelung-Taipei-New Taipei-Taoyuan Collaboration and Exchange Platform.
Is Taiwan’s MICE industry ready to challenge major players in Asia?
Taiwan leverages tech, culture, and venues to attract more MICE events. Asia Pacific’s MICE industry, valued at over $180b, is estimated to grow at a compound annual growth rate of 10% from 2024 to 2030, according to market research firm Grand View Research. Thus, Taiwan is solidifying its position as a key regional player by leveraging technology to enhance its MICE capabilities, implementing training programs to bridge the talent gap, and offering immersive experiences in Taiwanese culture. Central to Taiwan's strategy is MEET TAIWAN, a comprehensive MICE promotion program designed to position the country as a premier destination for international events. Implemented by the MICE Project Office and sponsored by the International Trade Administration, MEET TAIWAN is a provider of a wide range of MICE-related services. As part of the group’s marketing strategy this year, MEET TAIWAN showcased the country’s top MICE cities namely Taipei, Taoyuan, Taichung, Tainan and Kaohsiung. With MEET TAIWAN acting as a window into the country, the group hopes to attract more international MICE events under their banner in a bid to compete with other high-profile MICE markets in Asia like China, Japan, and Singapore. Evolving strategy According to Taiwan External Trade Development Council (TAITRA) statistics, COMPUTEX, one of the biggest annual computer expos in the world, held in June attracted a total of 85,000 attendees during the four-day event. This is a 70 percent increase compared to last year’s attendees. This showcases Taiwan’s draw as a premier MICE destination whilst also emphasising the growing demand in the MICE industry. For MEET TAIWAN, one of the biggest challenges for them is the retention rate. More often, organisers move their conferences or events to different venues and markets. TAITRA and MEET TAIWAN acted on this by strengthening the unique aspect of Taiwan’s MICE cities by building distinctive venues that combine the rich culture and industrial expertise of each location. This ensures that every location always has something new to offer. Take, for example, the Kaohsiung Exhibition Center. As of June 2024, it has hosted 24 exhibitions, 15 conferences, and 8 events. The centre has developed a smart venue that offers a dedicated 5G private network test space called Living Space. This test space allows startups to test, validate, and demonstrate innovative 5G application technologies in real time within a large-scale environment. The venue also introduced several innovative applications, including 3D interaction, AI-guided tours, metaverse human-machine interaction, and drone warehousing. These features present a new integrated virtual and physical experience to both exhibitors and visitors. Additionally, the use of technologies like 5G mobile digital shuttle buses, 3D 4K virtual negotiations, and AI real-time multilingual translation has significantly enhanced the efficiency and experience for all participants. Meanwhile, the International Convention Center Tainan (ICC Tainan) which opened in 2022, boasts flexible facilities that accommodate quick adjustments and configurations for different events and has a modular design, making it easy to reconfigure or expand to meet future needs. The design concept of ICC Tainan is based on Tainan’s local characteristics, featuring "Marine Civilization," "Historic Capital," and "Green Energy Technology." The centre is divided into three interconnected buildings First is the Exhibition Hall which features a 12-metre high, column-free, large-span design, accommodating up to 600 standard booths or conferences with up to 10,000 attendees; a Conference Hall with rooms with varying capacities from 1,000 to 800, to 100 and even up to as little as 50. The Parking Building, meanwhile, provides 550 car parking spaces and 464 outdoor motorcycle parking spaces, with an additional 250 expandable car parking spaces. ICC Tainan emphasises structural efficiency with high-performance steel cable trusses, advanced energy and water management systems, and flexible, adaptable spaces The initiative to improve Taiwan’s MICE industry using these technological advances from IoT, artificial intelligence, AR/VR, and 5G to develop digital exhibition solutions came from the Expo-Tech Digital Exhibition Pilot Project launched by the Taiwan International Trade Administration (TITA). Labour shortages Whilst Taiwan is making significant strides in leveraging advanced technology to enhance its MICE industry, addressing the human element is equally critical. As the MICE industry in Asia Pacific continues to grow, strong demand for labour and addressing talent gaps has been a constant challenge. To address this, MEET TAIWAN made great efforts in marketing and talent training. MEET TAIWAN launched a talent training brand called "MICE Salon," offering numerous free courses. These courses provide opportunities for those interested in or already working in the industry to further their education. These measures aim to attract more talent to the MICE industry, effectively mitigate labour shortages, and encourage individuals to decisively choose careers in this field. The group is also composed of skilled individuals allowing them to offer MICE services based on individual requirements and have abundant contact resources, including Taiwan Trade Centers overseas, local suppliers, and connections with governmental units. Two more conference centres, the Messe Taoyuan and the Taichung International Convention and Exhibition Center, are set to open by 2025 MEET TAIWAN aims to showcase the unique strengths of each city through the MICE corridor initiative. By enhancing each city's MICE capabilities, Taiwan is poised to attract more international events, solidifying its status as a premier MICE destination in Asia.
Taoyuan International Airport corp.
Taiwan Taoyuan International Airport (TPE), Hangzhan South Road, Dayuan District, Taoyuan City, Taiwan Taiwan
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