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Bahrain International Airport certified as a 5-star airport by Skytrax for the fourth consecutive year
Bahrain Airport Company (BAC), the operator and managing body of Bahrain International Airport (BIA), announced that BIA has been awarded the prestigious 5-Star rating by Skytrax, the world's leading airport and airline rating organization, for the fourth consecutive year. This remarkable achievement underscores BAC’s continued dedication to providing exceptional services and facilities, solidifying BIA's position among the world's elite airports. The Skytrax audit, conducted in December 2024, evaluated BIA based on a comprehensive range of criteria, including departures, arrivals, transfers, airport facilities, customer service, security, immigration, retail, and food and beverage offerings. The 5-Star Airport rating is the highest mark of quality distinction awarded by Skytrax and recognizes very high standards of Product and Staff service across the different assessment categories in the Airport environment. On this occasion, Gulf Air Group Chairman Khalid Hussain Taqi stated: "Receiving the Skytrax 5-Star Airport rating for the fourth consecutive year is a tremendous honour, a powerful motivator, and a testament of Gulf Air Group and its subsidiaries’ commitment to excellence, with the continued support of the Kingdom of Bahrain’s leadership. We remain focused on innovating and elevating the airport experience even further, solidifying Bahrain's position as a leading aviation hub”. BAC Chief Executive Officer Mohamed Yousif AlBinfalah commented, “This prestigious accolade validates BAC’s strategic approach and commitment to a world-class passenger experience at Bahrain International Airport and reflects the dedication of our teams and the strength of the airport community partnerships”. Edward Plaisted, Chief Executive Officer of Skytrax, said, “Gaining the highest 5-Star Airport Rating is a fabulous achievement for Bahrain International Airport, this being the fourth consecutive year they have gained this airport quality accolade. This 5-Star Airport Rating recognizes the high standards of facilities and service provided to customers at Bahrain International Airport. In addition to an excellent range of facilities and a very pleasant terminal ambience, the airport is constantly striving to enhance the customer experience.” BAC's ongoing commitment to enhancing the passenger experience is reflected in this continued recognition. This success is driven by several key features, including a seamless passenger journey facilitated by the terminal's intuitive design and layout, ensuring quick and easy processes for departing, arriving, and transferring passengers. The abundance of natural daylight, combined with airfield views, stylish design finishes, and curated artwork, creates a comfortable and relaxing atmosphere. Passenger convenience is prioritized through readily available power outlets and a diverse range of comfortable seating options. Smart security technology expedites the travel process, allowing passengers to keep laptops and liquids in their hand luggage during screening. Furthermore, a wide array of shopping and dining choices further elevates the passenger experience. For travellers seeking rest or accommodation, the airside Bahrain Airport Hotel provides a variety of options, from spacious family rooms and luxurious standard rooms to compact rooms and state-of-the-art sleeping pods, complemented by a 5-star spa service. This latest accolade adds to BIA's growing list of prestigious awards, building upon last year's milestone achievement of a 5-star Skytrax rating for both Bahrain International Airport and the Pearl Lounge. This continued recognition solidifies BIA's position as a leader in delivering exceptional service and innovative solutions within the aviation industry. BIA is also part of the Skytrax world Airport Awards voting which provides an opportunity for passengers to share their experiences and contribute to the assessment of airport service quality. To vote for BIA, click on https://linktr.ee/bahrainairport. The results of the passenger voting will be announced during the Passengers Terminal Expo which will be held this year in Spain in April 2025.
Emirates Shines With 7 Award Wins at Skytrax World Airline Awards 2024
Emirates, the world-renowned airline, has proven its commitment to delivering best-in-class products and services. At the 2024 Skytrax World Airline Awards held at Fairmont Windsor Park, London, Emirates was honoured with seven prestigious accolades, reflecting its unwavering dedication to excellence across all classes. A Testament to Excellence The awards were accepted by Graham Pepe, Emirates’ Corporate Sales Manager, UK, and were based on the votes of thousands of business and leisure travellers from over 100 countries. The accolades included: World’s Best Airline Inflight Entertainment Best First Class Airline Comfort Amenities Best First Class Airline in the Middle East Best First Class Onboard Catering in the Middle East Most Family-Friendly Airlines in the Middle East Best Premium Economy Class Airline in the Middle East Best Premium Economy Class Onboard Catering in the Middle East World-Class Inflight Entertainment Emirates’ renowned inflight entertainment system, ice, topped the Skytrax charts for the 18th time, winning the ‘World’s Best Airline Inflight Entertainment’ award. With over 6,500 channels of on-demand entertainment in more than 40 languages, there’s something for everyone to enjoy. The diverse content includes more than 4,000 hours of movies and TV channels, up to 3,500 hours of music and podcasts, and hundreds of TV series and complete box sets. First-Class Experience Emirates continues to set industry benchmarks with its first-class experience, scooping three awards. First Class customers can look forward to a seamless travel experience with Emirates chauffeur-drive service (CDS) to/from the airport, access to over 39 dedicated premium airport lounges worldwide, and ultimate comfort onboard with fully enclosed private suites, a ‘dine on demand’ service, luxurious hydra-active pyjamas, Byredo skincare, sustainable Voya shower products, and Bulgari amenity kits. Premium Economy & Family Travel Emirates was awarded ‘Best Premium Economy Class Airline in the Middle East’ and ‘Best Premium Economy Class Onboard Catering in the Middle East’ for its newly launched product. Emirates Premium Economy Class features leather seats with a generous pitch of up to 40 inches, a 19.5-inch wide seat with an 8-inch recline, calf rests and footrests for additional comfort, a 6-way adjustable headrest, and many other thoughtful touches. Emirates also took home the Skytrax award for ‘Most Family Friendly Airline in the Middle East’ for its array of products and services that cater to families and children, including priority boarding for families across all international airports, dedicated and healthy inflight meals for children, a litany of children’s entertainment on ice, extra services for Unaccompanied Minors, and accessibility for families with neurodivergent children. These accolades are a testament to Emirates’ commitment to providing an unparalleled travel experience for its customers. Whether you’re travelling for business or leisure, Emirates continues to set the standard for air travel.
Qatar Airways: Skytrax’s ‘Airline of the Year’ for the 8th Time
Qatar Airways, a 5-star carrier renowned for its commitment to excellence, has again been recognised as the ‘Airline of the Year’ by Skytrax. This marks an unprecedented eighth time that the airline has received this prestigious title, further solidifying its position at the pinnacle of the aviation industry. A Testament to Excellence The Skytrax World Airline Awards, often referred to as ‘the Oscars of the aviation industry’, represent the highest standard of excellence in aviation. The awards are a testament to an airline’s dedication to exceptional service and innovation. This year, Qatar Airways not only clinched the coveted ‘Airline of the Year’ title but was also recognized with three additional awards: ‘World’s Best Business Class’, ‘World’s Best Business Class Airline Lounge’, and ‘Best Airline in the Middle East’. A Remarkable Achievement In a remarkable achievement, Qatar Airways’ home and hub, Hamad International Airport, was named ‘World’s Best Airport’ in 2024 by Skytrax for the third time. The airport also received the award for ‘Best Airport in the Middle East’ for the tenth time. Furthermore, the airport’s retail, Qatar Duty Free, received ‘World’s Best Airport Shopping’ for the second consecutive year. This is the first time an airline, an airport, and the airport’s retail have been crowned as ‘World’s Best’ in all three Skytrax categories. Words from the Leaders Commenting on this achievement, Qatar Airways Group Chief Executive Officer Engr. Badr Mohammed Al-Meer said: “This is a proud moment for Qatar Airways. I am honoured to share this award with my dedicated team. This award is a testimony to our relentless commitment to unparalleled service and innovation. We look forward to continuing to serve our customers with the highest level of excellence.” Echoing these sentiments, Skytrax Chief Executive Officer Edward Plaisted remarked: “Qatar Airways’ impressive achievement of winning the Airline of the Year title for the eighth time, alongside three additional top accolades, is a true testament to the airline’s high standards and dedication. Qatar Airways was and will continue to be customers’ favourite airline.” With these prestigious recognitions, Qatar Airways continues to set the benchmark for excellence in the aviation industry, promising its passengers an unparalleled travel experience.
ITA Airways receives Four-Star rating from Skytrax
ITA Airways, the Italian reference carrier, has achieved a significant milestone by receiving a Four-Star rating from Skytrax, acknowledging its exceptional quality in customer service. Skytrax, the UK-based international air transport research organization, awarded this recognition following a comprehensive evaluation by industry experts. This assessment considered over 1,200 indicators, including digital infrastructure, in-flight services, and airport services. This achievement underscores ITA Airways' commitment to its core principle: customer centricity. The airline is celebrated for its outstanding service and professionalism, setting a global benchmark for hospitality. The high level of service provided both on board and at the airport has enabled ITA Airways to climb the rankings of major European and international airlines, reaching prominent positions. This accolade marks just the beginning of the company's long-term strategy to enhance customer- oriented services.
Hamad International Airport Crowned “World’s Best Airport” at Skytrax 2024
Hamad International Airport (DOH) has been named the “World’s Best Airport” at the prestigious 2024 Skytrax World Airport Awards, held at the Passenger Terminal Expo 2024 in Frankfurt, Germany. This recognition is based on meticulous assessments conducted by air travellers who evaluated the airport’s performance across key performance indicators, selecting it as the best in the world amongst a group of over 500 global airport contenders. In addition, the airport also clinched the title of ‘World’s Best Airport Shopping’ for the second time in a row and’ Best Airport in the Middle East’ for the tenth consecutive year. Qatar Airways Group CEO, Engr. Badr Mohammed Al-Meer, who spearheaded the development and growth of Hamad International Airport over the past decade, expressed his delight at the achievement. He said, “This is a remarkable achievement for Hamad International Airport, as it celebrates its 10th anniversary of operational excellence, connecting passengers seamlessly from all around the world. It is a testament to the dedication of our team and partners, who have contributed to providing passengers with the finest travel experience.” Al-Meer emphasized the importance of understanding passengers’ needs and evolving travel trends. He said, “At the heart of our growth strategy lies the passengers’ journey, their evolving needs, and our commitment to meeting and exceeding their expectations. We have introduced a diverse range of experiences at the airport, including ‘Souq Al Matar’, which brings Qatari hospitality and culture closer to travellers, ‘Orchard’, the ideal place for relaxation and rejuvenation between flights and an array of high-end lounges. We remain dedicated to pushing the boundaries of the industry to maintain our position as the world’s premier airport.” In 2023, Hamad International Airport achieved a significant milestone, witnessing an exceptional surge in passenger traffic. Serving over 45 million passengers, the airport experienced a remarkable 31 per cent increase compared to the previous year, surpassing the momentum established during the historic FIFA World Cup. The airport also welcomed new esteemed airline partners, including Vistara, Iberia, Xiamen Airlines, Garuda Indonesia, and Japan Airlines, and serves over 250 destinations, including passenger, cargo, and chartered flights. As Hamad International Airport approaches its milestone 10th year of operations, it anticipates a bustling 2024. Plans include welcoming new airline partners, enhancing connectivity, and supporting Qatar’s endeavours to host various global events. Committed to the Qatar National Vision 2030, Hamad International Airport aims to improve sustainability efforts through investments in new technologies and pioneering industry-first initiatives, further solidifying its position as a leader in the aviation industry. The post Hamad International Airport Crowned “World’s Best Airport” at Skytrax 2024 first appeared on Stray Nomad Travel News.
Crowne Plaza Changi Airport crowned World’s Best Airport Hotel 2024 by Skytrax for the Ninth Consecutive Year
Outdoor pool at Crowne Plaza Changi Airport Crowne Plaza Changi Airport, part of IHG Hotels & Resorts, has once again earned top accolades at Skytrax’s 2024 World Airport Awards. The hotel clinched both “World’s Best Airport Hotel” and “Best Airport Hotel in Asia” for a remarkable ninth consecutive year at the annual awards list, which represents the benchmark of excellence in the world airport industry. “We are immensely honoured to receive these prestigious recognitions for the ninth year running. This achievement underscores our unwavering commitment towards service excellence, and we are continually striving to enhance our offerings to meet the evolving needs of modern travellers. Our recent asset enhancements reflect our dedication to providing an exceptional experience and True Hospitality for all our guests,” said Abdul Hafid, Hotel Manager, Crowne Plaza Changi Airport. Skytrax’s global survey was conducted from August 2023 to March 2024 with participation from over 100 customer nationalities. Based on the results, winners were announced on 17 April 2024 at the World Airport Awards held at Passenger Terminal EXPO in Frankfurt. The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. Operating since 1999, the World Airport Awards are independent and impartial, and were introduced to provide a customer satisfaction study that is truly global in scope and coverage. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. Located at Singapore Changi Airport with direct access to all airport terminals and Jewel - a tropical wonderland where nature meets retail, Crowne Plaza Changi Airport offers caters to modern travellers on business, transit or leisure. The hotel features 575 thoughtfully-appointed guestrooms, including premier rooms with runway views and selected rooms with stunning vistas of Jewel. From extended stays to brief layovers or relaxing staycations, guests are kept productive, connected and restored. The S$22 million asset enhancement initiative (AEI), which completed in January 2024, has breathed new life into the iconic hotel, reaffirming its status as the World's Best Airport Hotel for the ninth consecutive year. The hotel's refreshed design unveils a host of new and noteworthy features, including 10 premier rooms, 2 suites, an all-day dining destination offering an authentic Italian culinary experience - Allora, an additional function room with state-of-the-art meeting facilities, a revamped Club Lounge, and a revitalised Fitness Centre. Refreshing Nature-Inspired Rooms and Suites Following the completion of the hotel’s AEI in January 2024, Crowne Plaza Changi Airport now offers 12 new guest rooms, including 10 Premier Rooms and two Suites, designed for families and long-stay guests. Located conveniently on the same level as the hotel’s tropical resort outdoor pool, guests are treated to breathtaking views of the iconic Changi Airport Control Tower and Jewel Changi Airport. Inspired by the serene charm of Changi Beach, the AEI, designed by Park + Associates, evokes a tranquil oceanic atmosphere through meticulously crafted design elements. The room furnishings, featuring a blend of natural wood finishes, evoke a cosy ambiance, complemented by a curated palette of beachy and oceanic hues. The curves on the blue headboard mimic the fluidity of waves, while light grey sofas and vibrant navy blue and yellow accents infuse a modern and welcoming feel. New premium pool access room at Crowne Plaza Changi Airport Three of the new rooms offer direct pool access, inviting guests into a luxurious retreat amidst lush garden views and natural light filtering in from the floor-to-ceiling patio doors. The two new premium pool access rooms (36 square metres) are equipped with spacious tables and built-in seating areas, thoughtfully crafted to cater not only to work requirements but also to seamlessly blend into the social or relaxation pursuits of the guests. Each room boasts well-appointed bathrooms, ensuring guests are revitalised and prepared for the day ahead. New pool access suite at Crowne Plaza Changi Airport For those travelling with families and seeking more spacious accommodations, the suites (72 square metres) feature separate lounges with spacious workstations and entertainment spaces. Each suite boasts walk-in wardrobes, personal audio systems, coffee machines, two smart TVs and luxurious ensuite bathrooms complete with bathtubs, separate standing showers, and vanity areas, ensuring a luxurious and comfortable experience for all guests. The recently unveiled pool access suite is meticulously designed to provide an exceptional stay experience. With carefully selected amenities including a spacious walk-in wardrobe, expansive living and dining areas, a convenient kitchenette with an induction stove, a washing machine and a stylish bathroom, it caters to every need. The generously sized bathroom, complete with a bathtub, separate standing shower and a vanity area, makes the suite ideal for families and long-stay guests. Versatile Meeting Spaces for MICE and Weddings Camellia, the newest meeting venue at Crowne Plaza Changi Airport Crowne Plaza Changi Airport offers versatile meeting spaces tailored to accommodate various needs, whether for corporate events, social gatherings, or intimate weddings. With seven meeting facilities ranging from 47 to 367 square metres, the hotel's meeting rooms, inspired by the rainforest and named after local trees, exude natural charm. The newly introduced multi-function room - Camellia, spanning 284 square metres and equipped with LED TV screens, is ideal for hybrid working environments, seamlessly integrating virtual participants. The nature-inspired design not only enhances the aesthetic appeal of the spaces but also fosters a refreshing and inspiring ambiance, conducive to productivity and creativity. With dedicated support from a talented team of meeting and event experts, guests can rest assured that every detail of their event is meticulously taken care of, ensuring every event is memorable and rewarding. New Facilities for Relaxation: Authentic Italian Restaurant and Stylish Club Lounge Crowne Plaza Changi Airport ensures that leisure activities abound for all guests with its array of amenities, including the all-day dining restaurant, club lounge, and 24-hour fitness centre. The all-day dining restaurant, Allora Ristorante and Bar, located at Level 1 boasts a seating capacity of 264 with various spaces such as the chic dining room, vibrant lobby lounge, inviting alfresco area, and stylish bar, Allora provides a welcoming environment for all. Allora Ristorante and Bar at Crowne Plaza Changi Airport Helmed by Executive Chef Stefano Sanna, renowned for his ability to craft dishes that tell a story, Allora presents the authentic taste of Italy. The menu showcases fresh flavours, spices, and ingredients that define Italian cuisine, with each dish meticulously crafted using techniques perfected over a decade and infused with a touch of love. From handcrafted pizzas to artisanal pastas and enticing antipasti, Allora caters to enthusiasts of Italian cuisine. In addition to the timeless classics of cocktails, wine, and beer, Allora has introduced a collection of signature cocktails that are exclusively theirs. Newly refurbished Club Lounge at Crowne Plaza Changi Airport The Club Lounge, characterised by its cosy and contemporary ambiance, features modernised meeting spaces adorned with an array of art pieces and tasteful decorations. Catering to the needs of bleisure travellers, the club lounge offers everything required for a productive business stay. Crowne Plaza Changi Airport extends a warm welcome to guests from all over the world to experience the ultimate relaxation at the World's Best Airport Hotel, ensuring a rejuvenating and dynamic stay for all valued guests.
Star Alliance Named World’s Best Airlines Alliance at Skytrax
eTurboNews: Star Alliance has once again been awarded the prestigious the title of World’s Best Airlines Alliance at famous Skytrax World Airline Alliance Awards 2023. Its famous Los Angeles lounge has also maintained the position of World’s Best Airline Alliance Lounge for the seventh year running. Star Alliance CEO Theo Panagiotoulias received the awards for World’s Best Airlines Alliance. On a ceremony held at the Paris Air Show, Star Alliance was entitled. After being awarded the World’s Best Airlines Alliance, delighted Mr. Panagiotoulias said: “Star Alliance offers a robust network and promises seamless journeys. We are very happy to learn that millions of flyers have recognised the exceptional value our alliance extends. With the skies getting busier, we welcome many more flyers to experience what Star Alliance and its 26 member airlines stand for.” Mr Panagiotoulias also congratulated the Star Alliance team and continued: “The resilience and hard work of every single employee of Star Alliance and its member airlines through a tough 2022 has paid off with this win. I receive this honour on their behalf, and encourage them to strive for more this year and beyond.” About Star Alliance Star Alliance, the winner of Skytrax World’s Best Airlines Alliance 2023, offers the widest network in the sky. Star Alliance, committed to enhancing the best airlines customer experience, builds comprehensive strategy focusing on digitalising the journey. It includes extending unparalleled loyalty benefits. Star Alliance has also launched industry-first innovations. It includes Intermodal Partnership model with the German rail network, Deutsche Bahn. It has also partnered with HSBC Star Alliance Credit Card for the Australian market recently. The Los Angeles Airport lounge of Star Alliance is renowned for its exceptional ratings and consistent recognition. Having received numerous esteemed accolades, LA Airport Lounge remains the best. It has an outdoor terrace that provides stunning panoramic vistas. The view captivates visitors with its visual allure during the day. The view transforms into a lively and vibrant space come evening. What is Skytrax? The Skytrax World Airline Awards are known as “the Oscars of the aviation industry”, as they are decided through impartial international customer voting. This year, 20.23 million eligible entries were counted in a survey that ran from September 2022 to March 2023. It was represented by passengers with over 100 nationalities. The survey was also provided in six major international languages. Since its introduction in the award categories in 2005, Star Alliance has won the World’s Best Airline Alliance multiple times. Read more: Star Alliance Named World’s Best Airlines Alliance at Skytrax Copyright: eTurboNews is Travel Industry News - Travel & Tourism Story Telling Exposed
Singapore Changi Airport named World’s Best Airport at the Skytrax World Airport Awards 2023
Singapore Changi Airport has been voted the World’s Best Airport at the Skytrax World Airport Awards. This is the 12th time Changi Airport has been awarded this prestigious accolade, a record number since the award was first given out in 1999. In addition to the World’s Best Airport award, Singapore Changi Airport also garnered awards for the World’s Best Airport Dining, Best Airport for Leisure Amenities, and Best Airport in Asia. Lee Seow Hiang, chief executive officer of Changi Airport Group (CAG), said, “Changi Airport is honoured to be named World’s Best Airport for the 12th time. This recognition is great encouragement to our airport community, who stood firmly together to battle the challenges of Covid-19 over the past two years. We thank them for their dedication to serve Changi’s passengers and the perseverance to keep Singapore connected to the world. To our passengers, we are deeply grateful for your vote of confidence. Your continued support encourages us to keep pursuing service excellence as we expand our offerings to redefine the Changi Experience. We look forward to welcoming everyone to Changi Airport as we rediscover the magic of travel again.” At present Changi Airport is linked to 16 Indian cities, including major hubs such as Bangalore, Mumbai, Delhi and Hyderabad, with 7 airlines (Air India, Air India Express, DrukAir, IndiGo, Scoot, Singapore Airlines, and Vistara) providing approximately 241 weekly services. Apart from those visiting Singapore, Changi serves as a major transit airport for Indians travelling to Australia, the USA, Indonesia, and beyond. With India being a key market for Changi Airport, CAG has consistently focused on 360-degree marketing efforts to promote Changi through campaigns such as ‘First in Jewel’ in 2019, and ‘Chalo Changi’ in 2022. As travel resumed, passenger traffic from India has witnessed a steady recovery with January 2023 seeing the number reaching 85% of pre-covid levels. The Skytrax World Airport Awards reflect the views of airport customers. Each year, respondents of more than 60 nationalities take part in a global customer satisfaction survey to assess facilities and customer service across more than 550 airports. The World Airport Awards are independent of airport input and fully funded by Skytrax. Edward Plaisted, CEO of Skytrax, said, “This recognition for Changi Airport is from the airport customers and serves to underline the airport's popularity with international air travellers. Winning this award as the World’s Best Airport is a very clear recognition of the team effort amongst all staff at the airport who contributed to Changi Airport’s success.” Post-pandemic rebound travel from India and beyond With the roll-back of Covid-19 measures and the return of global travel, passenger traffic at Singapore Changi Airport has recovered to about 80% of pre-Covid levels and is expected to reach 100% by 2024. Changi Airport’s top five passenger markets for 2022 were: Australia, India, Indonesia, Malaysia, and Thailand. Changi Airport re-opened Terminals 2 and 4 in 2022 due to strong travel demand. Terminal 4 (T4) resumed operations in September after a two-year hiatus due to the pandemic. As part of continuous efforts to enhance the passenger experience, Singapore Changi Airport embarked on expansion and renovation works at Terminal 2 (T2) in 2020. T2’s phased re-opening began in May 2022. Enhanced infrastructure and passenger touchpoints for travellers Upon completion in 2024, T2’s expansion will increase Changi Airport’s total capacity by five million passengers per annum (mppa) to 90 mppa. The project adds 15,500 square metres of space, allowing for larger Departure and Arrival Halls, and consequently, more room for operations including check-in and immigration clearance. New leisure, dining, and retail experiences At the same time, Changi Airport has been adding to its growing range of offerings that cater to different interests and tastes. Apart from the nature-themed attractions of Jewel, the family-friendly experiences at Changi now also include a rock-climbing attraction and a 16m-tall play structure called Chandelier. Travellers can also catch the latest blockbusters at Changi Airport’s 24-hour movie theatre which offers free movie screenings. Dining delights representing culinary influences from around the world include the Flavours of Singapore F&B outlets showcasing local specialties and homegrown brands. Avenues for retail therapy continue to grow with the addition of more international retailers as well as exclusive designer labels. Changi Airport is also ramping up pop-up events to offer travellers exclusive promotions and the world’s first product launches.
Qatar Airways wins Skytrax award
As the airline proudly celebrates its 25th anniversary in 2022, Qatar Airways has been named “Airline of the Year” by the international air transport rating organization, Skytrax, for an unprecedented seventh time. At a glittering event in London earlier today, the leading global airline also took home three additional awards including World’s Best Business Class, World’s Best […] Qatar Airways wins Skytrax award
Korean Air receives ‘5-Star COVID Safety Rating’ from Skytrax
Korean Air has been certified as a 5-star COVID-safe airline by Skytrax, becoming one of a few global airlines to achieve recognition for COVID-19 safety standards. Since last year, Skytrax has conducted the ‘COVID-19 airline safety ratings’ through an audit that evaluates the safety and hygiene protocols introduced by airlines during the coronavirus pandemic. The 5-star rating, the highest level, recognizes the airline’s world-best quality to assure customers a safe air travel experience. In 2020, Korean Air was named as a 5-star airline in Skytrax’s ‘World Airline Star Rating’ for the quality of its airport and onboard product and staff service. The airline’s consecutive ‘5-star’ certifications reflect its excellence in both customer service and COVID-19 safety standards. Korean Air’s COVID-19 5-star certification was attributed to the airline’s comprehensive efforts in its ‘Care First’ program that was introduced in August last year. Keehong WOO, Korean Air’s president said: “Korean Air is proud and honoured to be named a 5-star airline for Skytrax COVID-19 Safety Rating. This special category recognizes an airline’s safety, cleanliness, and hygiene efforts to prevent further spread of the disease. Korean Air’s Care First program does just that”. Care First has strengthened our communication with passengers as well as applied multiple layers of protection for our crews and customers. I gratefully accept this award on behalf of all our employees, many of whom are serving on the frontlines of this pandemic. Their unwavering support and loyalty are ensuring Korean Air’s success.” Korean Air created a Care First page on its website to actively communicate its activities for passengers’ health such as in-flight cleanliness, touchless check-in, checking passengers’ temperatures, social distancing and enhancing in-flight meal hygiene. The airline also provides further details of the Care First program and safety of the air travel through a safety information video on its website, social channels, and inflight entertainment. A Care First kit, a set of hygiene products consisting of a facial mask, hand sanitiser, and information sheet, is also available upon request at all Korean Air’s check-in counters and boarding gates.
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