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China Eastern Airlines launches Eastern E-Services at Shanghai Pudong International Airport
China Eastern Airlines recently launched a new series of travel facilitation services at Shanghai Pudong International Airport. The implementation of the airline’s Eastern E-services aims to improve assistance for international passengers flying into the country, and to boost existing baggage services and transit routes into the Yangtze River delta. Eastern E-Services includes online systems for digital boarding passes, ticket booking, a 24-hour transfer service, health services, declaration at customs and immigration, a city pass, and a digital arrival card. These services not only reduce the airline’s carbon footprint, but they make the entry and exit processes easier for foreign travellers. As soon as you arrive Passengers arriving in China aboard China Eastern Airlines flights via Shanghai Pudong International Airport may obtain electronic boarding passes through the China Eastern Airlines app. This also enables them to enjoy an extensive range of convenient services. China Eastern Airlines also offers an online transit information submission service for foreign visitors eligible for the 24-hour or 144-hour visa-free transit, which significantly reduces the time needed to complete entry procedures. The airline likewise extended the service hours at its domestic check-in counters at Shanghai Pudong International Airport to midnight, ensuring 24/7 availability for domestic check-in services.
SITA revolutionises traveller experience at Shanghai Pudong International Airport
SITA, the leading provider of air transport technology solutions, will be installing its state-of-the-art passenger verification and check-in solutions to Shanghai Pudong International Airport to greatly enhance the experience of travelers through the airport. Through this partnership, SITA will deploy common-use self-service bag drops (SBD) and kiosks for Pudong Airport’s foreign airlines and their passengers, making the journey through the terminal much easier and efficient. Pudong Airport is the busiest international hub in China, with half of its total passenger traffic made up of international travelers, and as more international routes reopen post-pandemic, the number of flights and passengers is expected to rise. With the need for faster and easier operations at the airport, SITA has deployed 52 kiosks and 14 SBDs across the airport, allowing international passengers to independently check in early before counters open. Travelers will avoid long queues and beat congestion, benefiting from a seamless check-in and verification experience. As the next step, SITA will work together with Pudong Airport to help the airport enhance the end-to-end self-services through a low-touch, safe environment, which is also in line with the airport's digital transformation strategy. Sumesh Patel, President, SITA APAC, said, “As air travel booms globally, and airports see a massive surge in travelers, there is an increased need for technology that can speed up the boarding process, reducing delays and traffic for passengers. With this collaboration, Pudong Airport gains SITA’s leading self-service solutions, tailored to bring a streamlined journey to international travelers at Pudong Airport. As always, we are committed to optimizing the global passenger experience with exceptional technology-driven solutions.”
Mandarin Oriental Pudong, Shanghai invites everyone to discover stunning art
Mandarin Oriental Pudong, Shanghai invites travellers from around the world to “Evergreen Spirit”, an art exhibition by contemporary Chinese artist Sean Wu. Celebrating the hotel’s 10th Anniversary, the exhibition gives guests the opportunity to rediscover all that is beautiful about the orient while paying tribute to the hotel’s past decade in China’s cosmopolitan metropolis. The hotel has also created some tempting offers and accommodation packages. Home to an impressive collection of 4,000 pieces of art, Mandarin Oriental Pudong, Shanghai, located on the east banks of Huangpu River, is a must-visit destination for art connoisseurs. Ten years have passed since the opening of this riverside gallery, and there’s no better way to recognise its milestone achievement than infusing a new artistic energy into the hotel. Collaborating with artist Sean Wu, the hotel is hosting the unique “Evergreen Spirit” exhibition until 30 June. Art installations inspired by bamboo and upholding the concept of sustainability, to which Mandarin Oriental is actively committed, are placed throughout the property. “Bamboo represents the evergreen and oriental spirit. Understated, elegant and artistic: these are my first impressions of Mandarin Oriental Pudong, Shanghai, which translate into oriental beauty and aesthetics. I’m greatly honoured to be invited as part of the celebration of the hotel’s 10th Anniversary,” says Sean Wu. He continues, “The past three years have been challenging but our passion for travel, lifestyle and good food has never stopped. As China welcomes world travellers again, I would like to join hands with Mandarin Oriental Pudong, Shanghai to invite everyone to rediscover oriental beauty.” All artworks are made from recycled green glass bottles, which are ground into fine particles then combined with natural resin. Through this collaboration, the hotel hopes to inspire people to take action towards a more sustainable future. A celebration party took place on 25th April to commemorate the opening of Mandarin Oriental Pudong, Shanghai 10 years ago and to mark the start of “Evergreen Spirit”. During this two-month celebration, guests can look afresh at oriental beauty and charm while also experiencing tempting offers inspired by the exhibition. Culinary delight Drawing inspiration from “Evergreen Spirit”, the hotel’s Head Pastry Chef Marx Ma and his talented team have crafted an Evergreen Afternoon Tea, which can be enjoyed at the hotel’s iconic Riviera Lounge for RMB688 plus 15% for two people to share. Not to be missed are Matcha Framboise Profiterole and Pistachio Zen Garden. Spa and wellness Known as one of the best spas in the city, The Spa at Mandarin Oriental Pudong, Shanghai proudly presents its Oriental Bamboo Massage. The treatment helps increase blood circulation and relieve muscle tension using specialised massage techniques and warm bamboo sticks. A 90-minute experience costs RMB1,380 plus 15% per person. 10th Anniversary limited edition giveaway Also designed by Sean Wu, two unique giveaways are available for retail: a folding book lamp and a bamboo handbag, incorporating oriental bamboo elements and minimalistic design inspired by the art installations. Two exclusive accommodation packages The Evergreen Bamboo package, priced from RMB2,100 per night, includes: one night’s stay in a Mandarin River View Room with breakfast for two Evergreen Afternoon Tea for two 10th Anniversary limited edition giveaway – bamboo handbag. The Oriental Spirit package, priced from RMB3,800 per night, includes: one night’s stay in an Executive Suite with club access for two 90-minute Oriental Bamboo Massage for one 90-minute Oriental Essence Massage for one 10th Anniversary limited edition giveaway – folding book lamp. The offers are available on the hotel’s website until 25 June on a first-come, first-served basis.
The busiest airports in the world defy global uncertainty and hold top rankings: ACI
Representative Image Airports Council International (ACI) World offers an exclusive first look at the 2024 rankings of the world’s busiest airports, showcasing their resilience in navigating global uncertainty. Despite geopolitical and economic challenges, these airports have successfully held their top rankings, positioning themselves for continued growth. ACI World Director General Justin Erbacci said, "Amid global challenges, the resilience of the world’s busiest airports shines. These hubs are vital arteries of trade, commerce, and connectivity. As air travel grows, ACI World stands ready to support its members, ensuring the smooth flow of people and goods that drive global economic, social, and cultural progress." Passenger traffic highlights • Preliminary figures indicate that the 2024 global total passengers are close to 9.5 billion, representing an increase of 9% from 2023 or a gain of 3.8% from pre-pandemic levels (2019). • The Top 10 busiest airports, representing 9% of global traffic (855 million passengers), witnessed a gain of 8.8% from 2023 and a gain of 8.4% vis-à-vis their 2019 results (789 million pax in 2019). • Hartsfield-Jackson Atlanta International Airport defends its top position, followed by Dubai International Airport and Dallas Fort Worth International Airport. • The biggest jump in the Top 10 rankings was recorded for Shanghai Pudong International Airport, going from 21st position in 2023 to the 10th spot in 2024. The jump was fueled by expanded visa policies, the resumption and expansion of international flights, operational enhancements, and the recovery of the Asia-Pacific region, particularly China. • The unwavering strength of Istanbul Airport and New Delhi International Airport keep them in top ranks, marking significant progress over 2019. Both airports have been thriving due to airline expansion, infrastructure growth, and enhanced global connectivity. Navigating global uncertainty 2024 saw global passenger growth face significant uncertainties that stemmed from evolving economic and geopolitical landscapes. Ongoing supply chain challenges and production delays from aircraft manufacturers, as well as geopolitical tensions, posed a risk to growth opportunities by potentially altering flight routes, increasing operational costs, and affecting passenger sentiment. Additionally, the threat of tariffs raised concerns about potential disruptions to global trade, which indirectly affected international travel demand and increased constructions. In 2025, global passenger traffic is forecast to reach 9.9 billion with a 4.8% year-over-year growth rate. While passenger demand remains strong, the pace of expansion is expected to slow as markets shift from recovery-driven surges to structural, long-term growth patterns. Key challenges such as economic uncertainty, geopolitical tensions, and capacity constraints are expected to increasingly shape the industry’s trajectory. In advanced markets, demand stabilization, supply chain bottlenecks in aircraft production and airport capacity shortage may temper growth, while in emerging markets, higher infrastructure investment and rising middle-class travel demand will likely continue to drive expansion. As the industry moves into a new era of growth, the airport industry must focus on financial viability, investment in infrastructure, operational efficiency, and sustainability. Cargo traffic highlights • Air cargo volumes are estimated to have increased by 8.4% year-over-year (+3.9% versus 2019), to over 124 million metric tonnes in 2024. • Air cargo volumes in the top 10 airports–representing close to 26% (32.3 million metric tonnes) of the global volumes in 2024—gained 9.3% in 2024 year-over-year or a gain of 9.5% vis-à-vis their 2019 results (29.5 million tonnes in 2019). Air cargo traffic is more concentrated amongst the main airports. • The increase in cargo is attributed mainly to strong e-commerce demand, maritime shipping disruptions, and declines in jet fuel prices. • Hong Kong International Airport remained the top rank, followed by Shanghai Pudong International Airport and Memphis International Airport. Aircraft movements • 2024 global aircraft movements are estimated to be around 100 million, representing a gain of 4.3% from 2023 or -2.6% vs 2019 (i.e., a recovery of 97.4%). • The Top 10 airports representing over 6% of global traffic (6.4 million movements), witnessed a gain of 6.5% from their 2023 results or a slight gain of 0.4% vis-à-vis their 2019 results (6.3 million). • Hartsfield-Jackson Atlanta International Airport is at the top, followed by Chicago O'Hare International Airport and Dallas Fort Worth International Airport.
Chinese airlines expand overseas routes
Chinese airlines are working to accommodate the ever-growing "China Travel" fever by introducing new overseas routes. Beginning 28th April, China Eastern Airlines will launch a direct flight from Shanghai Pudong International Airport to Abu Dhabi, becoming the first Chinese airline to fly the route. The airline will also establish a joint venture agreement with Etihad Airways, Abu Dhabi's flag carrier. Sichuan Airlines, on the other hand, is slated to begin direct flights from Chengdu Tianfu in Southwest China's Sichuan Province to Penang in Malaysia with five flights per week from 30th April. It should be noted that Sichuan Airlines began its commercial charter service from Chengdu to Pokhara, Nepal on Tuesday, 18th March. Meeting a growing number of international arrivals The increase in international flight routes among Chinese airlines coincides with a rise in foreign passenger visits at Chinese airports, benefiting from the 240-hour visa-free transit policy. According to the Civil Aviation Administration of China (CAAC) China's international flight routes completed 12.84 million passenger trips in the first two months of 2025. This shows growth of 38.6 percent compared to the same period last year, and a 6.5 percent increase over the same period in 2019. According to Wuhan's entry-exit border inspection station, 11,600 foreign travelers passed through Wuhan Tianhe International Airport in the first 17 days of March, an increase of 23.83 percent over the same period last year. These were mostly from Japan, Malaysia, Singapore, South Korea, and the United States. Among them, 4,200 people entered without a visa under the transit policy, marking a significant increase of 158.83 percent year-on-year. Approximately 60 percent of all passenger visits are for tourism purposes.
China Eastern Airlines to launch direct flights between Shanghai and Abu Dhabi
China Eastern Airlines has announced the launch of direct flights connecting Shanghai and Abu Dhabi, set to commence on 28th April 2025. This marks the first time a Chinese airline has introduced a direct route between the two cities. According to China Daily, the Shanghai-Abu Dhabi route will be jointly operated by China Eastern Airlines and Etihad Airways, based in Abu Dhabi. Flights are scheduled to operate every Monday, Wednesday, Thursday, and Saturday. Departures will occur from Shanghai Pudong International Airport, with return flights from Abu Dhabi on the same day (local time). Abu Dhabi's strategic location, free trade zone policies, and strong presence in the energy and financial sectors support Chinese enterprises expanding their global footprint. The new route is expected to enhance trade, investment, and cultural exchanges between the UAE and China. It will also strengthen connectivity between the Yangtze River Delta region and the Gulf region, facilitating smoother business and tourism flows. It will also boost tourism in both Shanghai and Abu Dhabi, contributing to the growth of the hospitality and aviation sectors.
Cathay Pacific launches direct flights between Hong Kong and Urumqi from 28 April 2025
Cathay Pacific announces another addition to its expanding global network this year with the launch of direct flights between Hong Kong and Urumqi starting 28 April 2025. The new four-times-weekly return service will bring the Cathay Group’s combined passenger network in the Chinese Mainland to 20 destinations. This summer, Cathay Pacific and low-cost carrier HK Express will operate over 290 return flights per week between Hong Kong and the Chinese Mainland. This includes Beijing (Capital International Airport and Daxing International Airport), Shanghai (Pudong International Airport and Hongqiao International Airport), Chengdu, Chongqing, Fuzhou, Guangzhou, Haikou, Hangzhou, Nanjing, Ningbo, Qingdao, Sanya, Urumqi, Wenzhou, Wuhan, Xi’an, Xiamen and Zhengzhou. Cathay Chief Customer and Commercial Officer Lavinia Lau said: “Urumqi is an exciting new addition to our network, directly connecting our home city with an important Belt and Road hub in Northwestern China. We are delighted to introduce Urumqi as the Cathay Group’s 11th new port announced so far this year, as we move one step closer to reaching 100 destinations globally in 2025. “As Hong Kong’s home airline, we have deep roots in our home city and are proudly part of China. We are committed to providing our customers with even more destination and flight choices when travelling between Hong Kong, the Chinese Mainland and beyond. We look forward to welcoming customers through our flights to experience what Urumqi has to offer.” Cathay Pacific’s new Hong Kong-Urumqi route will be operated by the airline’s Airbus A330-300 aircraft, providing customers with comfortable Business and Economy cabins. Flight schedules are as follows (all times local, subject to regulatory approval): Hong Kong – Urumqi (28 April 2025) Flight No. Origin Destination Departure Arrival Days of Operation CX998 Hong Kong (HKG) Urumqi (URC) 01:30 07:00 Monday, Thursday, Saturday, Sunday CX997 Urumqi (URC) Hong Kong (HKG) 10:15 15:20 Monday, Thursday, Saturday, Sunday Through the Cathay Group’s Hong Kong hub, customers travelling from the Chinese Mainland can connect to its extensive global network with destinations across Asia, Europe, North America, South West Pacific, the Middle East and Africa. Under the Individual Visit Scheme, customers from Urumqi can also visit Hong Kong in their individual capacity. Aside from Urumqi, Cathay Pacific will launch direct flights to Hyderabad in March, Dallas in April, Rome and Munich in June, and Brussels in August this year. HK Express commenced services to Sendai in January and will launch direct flights to Nha Trang, Komatsu and Ishigaki in April, and Miyako (Shimojishima) in June. The two airlines project to operate passenger services to more than 100 destinations worldwide within 2025.
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