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The Ritz-Carlton New York, NoMad appoints Rosy Merlino as Director of Sales and Marketing
The Ritz-Carlton New York, NoMad is pleased to announce the appointment of Rosy Merlino as Director of Sales and Marketing. A seasoned leader with over 20 years of global experience in the premium hospitality industry, Merlino brings a dynamic blend of creative vision, strategic expertise, and a deep understanding of luxury experiences to her new role. “It is with great excitement that we welcome Rosy to our team,” said Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad. “Her extensive expertise and innovative vision will be invaluable as we continue to strengthen our presence in Manhattan's luxury market and deliver unparalleled guest experiences.” Merlino’s career spans prestigious brands, including Four Seasons Hotels and Resorts, The Dominick, Morgans Hotel Group, and GrandLife Hotels, where she has consistently driven revenue growth, led high-performing teams and cultivated impactful partnerships. Originally from Milan, Italy, she began her hospitality career with a passion for opulent travel and service excellence, shaping her ability to seamlessly blend brand prestige with commercial success. In her new position, Merlino will oversee all sales and marketing initiatives for The Ritz-Carlton New York, NoMad, focusing on strengthening the hotel's standing among Manhattan’s premier luxury destinations. She will lead strategic business development, craft innovative marketing campaigns, and ensure an exceptional guest experience that aligns with The Ritz-Carlton’s Gold Standards. “The Ritz-Carlton New York, NoMad is more than just a luxury hotel – it’s a destination that redefines hospitality in one of the city’s most dynamic neighborhoods,” said Merlino. “I am honored to join this exceptional team and contribute to the hotel’s ongoing success by delivering unforgettable experiences and setting new benchmarks in luxury service.” A multilingual professional fluent in English, Italian, and German, Merlino resides in Greenwich Village and enjoys an active lifestyle. Endurance sports such as long-distance running, cycling through breathtaking landscapes, and swimming are central to her lifestyle, fueling her passion for adventure and her commitment to excellence. This energy and focus are reflected in her professional journey, where she has demonstrated a rare combination of creativity, strategy, and leadership.
Agents can now book Dubai and New York Holidays until the end of 2026 with Gold Medal
The flagship B2B brand of dnata Travel Group UK, Gold Medal, have unveiled extended dates to their ODR programme. The brand revealed that agents can now book holidays online and through their contact centre to Dubai and New York until the end of December 2026. Their guaranteed pricing on out-of-date range holidays means agents who have customers planning those far-out breaks can do so with confidence. In January, the brand confirmed that agents can book out-of-date range holidays to Orlando through Gold Medal until March 2027, which remains the case. The brand has received extensive positive feedback following this announcement, from agents who have customers keen to book this far in advance. With this demand, Gold Medal have decided to extend how far out agents can book both Dubai and New York too. Product & Commercial Director, Adrian James shared, “Following the success of launching ODR for Florida, we have had more requests for other destinations. Dubai and New York are top sellers for Gold Medal and two destinations that we know customers are keen to book more than 11 months in advance, we are excited to see these bookings start to come in and the potential to open up even more areas of the world.” Agents can make bookings to Dubai to travel until the end of 2026, departing from London, Manchester, Birmingham or Edinburgh with Emirates; and to New York until the end of 2026, departing from London with Virgin and Manchester with Aer Lingus.
Aman New York Introduces “Adventures on the Slopes”
Building on the success of their luxurious “Adventures on the Water,” Aman New York is now offering a remarkable winter escape that promises to be just as memorable. Introducing “Adventures on the Slopes,” this unique experience combines the thrill of skiing with the serenity of the urban sanctuary that is Aman New York. A Unique Winter Excursion In collaboration with Windham Mountain Club, a premier public-private destination in the Catskills, guests can look forward to skiing on pristine, uncrowded slopes that cover 1,200 alpine acres and rise to an elevation of 3,100 feet. This exclusive experience includes access to all members-only areas and amenities, ensuring a seamless and luxurious adventure both on and off the slopes. Gastronomic Delights in the Catskills A highlight of the excursion is a mid-mountain lunch at Cin Cin!, the members-only restaurant at Windham Mountain Club. Here, guests can savour exquisite Italian cuisine while enjoying breathtaking views of the Catskill Mountains. The experience is elevated further with the presence of a dedicated Aman New York butler, ensuring every detail is taken care of. Fashion Essentials for the Slopes Fashion is an integral part of the experience, with Aman Essentials’ cashmere collection providing timeless design and warmth. Fusalp ski helmets offer both style and functionality. Guests can also indulge in a personalised, in-suite fitting experience with Fusalp, featuring pants, jackets, base layers, and gloves crafted from premium materials and designed for a perfect fit. A Seamless Blend of City and Nature Designed to immerse guests in the best of Manhattan and the beauty of upstate New York’s winter landscape, “Adventures on the Slopes” exemplifies Aman New York’s commitment to providing transformative and personalised experiences paired with unparalleled service. Booking Your Adventure “Adventures on the Slopes” begins at $20,000 for two guests and $35,000 for four guests. This unique offering is sure to create lasting memories as guests enjoy the perfect blend of luxury, adventure, and natural beauty. Whether you’re an avid skier or simply looking for a new way to experience winter, Aman New York’s latest offering promises to be an extraordinary escape. Embark on an unparalleled winter adventure and discover the perfect harmony of skiing and serene urban luxury with Aman New York’s “Adventures on the Slopes.”
Tourism Authority of Thailand New York office launches White Lotus-inspired microsite
To celebrate Thailand’s starring role in the third season of HBO’s The White Lotus, the Tourism Authority of Thailand (TAT)’s New York office officially launched a dedicated microsite that offers an immersive virtual journey through the stunning locations featured on screen. Chief among the locations featured are Koh Samui, Phuket, and Bangkok. This approach enables TAT to spotlight popular attractions and activities as well as hidden gems and unique cultural and culinary experiences to explore and beyond what is seen on screen. A diverse range of experiences This platform invites visitors to explore Thailand’s diverse experiences by incorporating the country’s 5 Must-Do experiences to inspire visitors to immerse themselves in the country’s rich culture, cuisine, and natural beauty. Destinations such as Mu Ko Ang Thong National Park near Koh Samui, Bangkok’s vibrant markets, and Phuket’s scenic coastline are just a few examples of Thailand’s diverse offerings that are featured on the microsite in an immersive virtual journey. TAT New York office director Chompu Marusachot remarked: “Thailand offers a perfect backdrop for The White Lotus, with stunning natural scenery and cultural treasures. We are thrilled to celebrate the release of its third season and our Amazing Thailand as its destination. We are incredibly proud of this opportunity to share our diverse landscape, rich cultural heritage, and warm hospitality with a global audience.” Marusachot added that Thailand is well-prepared to welcome jet-setting visitors with its rich culture, beautiful landscapes, pristine beaches, exquisite food, and world-class hospitality. With The White Lotus’ global appeal, the series is expected to further solidify Thailand’s status as a top destination for film and TV production.
Philippines impresses visitors at 2025 New York Travel & Adventure Show
The Philippine Department of Tourism (DOT) put its best foot forward at the recently-concluded New York Travel & Adventure Show. The event was held at the Jacob Javits Convention Centre in New York City from 25th to 26th January. For two days, Philippine tourism officials showed off the country’s most amazing destinations, as well as a cultural cavalcade to enthrall event participants. DOT tourism attaché in New York Francisco Lardizabal said of the country’s participation: “We join the Travel & Adventure Shows to inspire more tourists to explore our islands and experience the hospitality and warmth of the Filipino people. We value our continued participation in the different travel trade events like the USTOA Conference and Marketplace, Seatrade Cruise Global and DEMA Show but these initiatives should be complemented by directly engaging the US travelers in consumer shows like the Travel and Adventure Show New York, considered the biggest travel show in the USA.” Drawing visitors from a key source market The United States has been a key source market for Philippine tourism for years. Many American travellers have long been drawn in by the promise of relaxation on world-class beaches, the warmth of local hospitality, and, especially for Americans of Filipino descent, an opportunity to spend time with family and friends. That said, the country’s participation at the most recent New York Travel & Adventure Show underscores its long-term commitment to presenting the Philippines as a prime destination to the US market. As of end-2024, the United States ranked second after South Korea in terms of total visitors to the Philippines. 1,076,663 American tourists came to the country throughout the past year, a considerably higher number than that seen at the end of 2023.
In pictures: New Air India in New York
The iconic ‘Lunch atop a Skyscraper’ photo recreated Air India’s cabin crew recreated iconic New York City moments and visited popular movie locations to celebrate new Air India’s arrival in New York (JFK) and Newark (EWR) Air India, India’s leading global airline, today began operating its flagship A350-900 aircraft on non-stop flights between Delhi and Newark’s Liberty International Airport (EWR). This follows Air India’s A350 service on the Delhi-New York (JFK) inaugurated on November 1, 2024. With this, Air India now serves all non-stop flights between India’s capital and the New York region with its A350 aircraft, offering its all-new interiors, including private suites in Business Class and a Premium Economy cabin, as well as an award-winning new Inflight Entertainment (IFE) system, enhanced catering, and new serviceware. In celebration of the launch, Air India’s cabin crew went on a cinematic journey to recreate iconic New York City moments and in search of some of the city’s landmarks featured in globally popular Hollywood and Bollywood movies. Donning their new Manish Malhotra-designed uniforms, here is how they strolled through the bustling city, expressing their excitement and pride for the ‘new Air India experience’ arriving in New York. Reliving a piece of history, Air India cabin crew members recreated one of the most influential photographs of all time, the iconic ‘Lunch Atop a Skyscraper’ photograph from 1932. The photograph showed ironworkers taking a casual lunch break on a towering skyscraper beam during the construction of 30 Rockefeller Plaza. Air India’s crew took a moment to capture the spirit of innovation and adventure embodied in the striking photograph, atop Rockefeller Plaza. Gapstow Bridge, Central Park The serene beauty and lush greenery around the picturesque Gapstow Bridge in Central Park has made the bridge a popular choice among filmmakers across generations. This is where Kevin McCallister first encounters the pigeon lady in Home Alone 2: Lost in New York, and it is also where the ‘Runway Jungle’ photo shoot takes place in The Devil Wears Prada. On the steps of the Metropolitan Museum of Art (The MET) The grand staircase of The MET that leads up to the museum’s entrance is a striking architectural feature, and where numerous TV shows and films have been shot. The MET steps were a regular backdrop for popular drama series, Gossip Girls, as well as for much of the popular heist movie, Ocean’s 8. And in When Harry Met Sally, the funny “pecan pie” sequence, in which Harry and Sally are in a museum and they talk about ‘too much pepper on paprikash’, was filmed here. At Times Square The Air India crew strolled the busy sidewalks under bright neon lights of Times Square, as the highly popular tourist attraction has featured in numerous Bollywood and Hollywood movies. Whether it is the subliminal imagery in Tom Cruise’s Vanilla Sky that shows him running alone through Times Square, the flashmob scene in Friends with Benefits, or Preity Zinta’s happy dance in the Bollywood movie Kal Ho Naa Ho, Times Square dazzles anywhere one sees it, on the silver screen and in real life. The New York taxis The iconic yellow cabs or taxis in New York have become a staple in countless movies set in the city. They often serve as more than just transportation, symbolizing the hustle and bustle of urban life and even playing active roles in plots. Whether it’s a quick cameo or a central element, the New York taxis are a cinematic icon. The Rotunda Room at The Pierre, A Taj Hotel The iconic scene from Scent of a Woman, in which Frank (Al Pacino) and Donna (Gabrielle Anwar) tangoed was filmed at The Pierre, providing the perfect backdrop for the passionate dance and making it one of the most memorable moments in the film. Air India crew stopped by in the stunning Rotunda Room at The Pierre hotel in Manhattan to remember the iconic film. Sutton Place Park (underneath Queensboro Bridge) The 1979 Woody Allen classic, Manhattan, known for being a glorious celebration of New York, was another inspiration for the cabin crew members. The Air India crew found the exact spot and recreated the profound scene in which Isaac Davis (Woody Allen) and Mary Wilkie (Diane Keaton) sit underneath Queensboro Bridge, admiring it and talking to each other until dawn. An image of the scene also became the film’s iconic poster.
New York City Tourism on track to finish 2024 with USD79 billion in economic impact
New York City’s tourism industry continued showing remarkable strength in 2024, moving closer to a full recovery with an estimated total economic impact of $79 billion across the city and state economies, including more than $51 billion in direct spending by travellers (not adjusted for inflation). This economic activity supported over 388,000 leisure and hospitality jobs - approximately 9 percent of the New York City workforce - and benefited thousands of small and minority-owned businesses across all five boroughs. Visitor spending generated more than $6.8 billion in tax revenue, which helped save each New York City household around $2,000 in 2024. New York City Tourism + Conventions, the official destination marketing organisation for the five boroughs, released its final forecast for the year. The city will have welcomed 64.3 million travellers by the end of 2024, reaching 97 percent of its record-setting 2019 visitation level of nearly 67 million. “With nearly 65 million visitors this year—the second highest figure in our city’s history - New York City has once again solidified its position as the premier destination in the nation and one of the top travel spots in the world,” said New York City Mayor Eric Adams. “New York City remains a dynamic hub for tourism, drawing tens of millions of visitors from around the globe and bringing in $79 billion in economic impact. Whether visiting for business or pleasure, the five boroughs have everything you need, from conference halls to theaters to restaurants and hotels - New York City remains the heartbeat of innovation, culture and opportunity. And we’re looking forward to beating our own tourism record next year with a full recovery.” “New York City’s tourism sector continues to thrive, reflecting the resilience and global appeal of our city,” said Julie Coker, President and CEO of NYC Tourism + Conventions. “In 2024, we saw growth in both visitation and spending, reaching an estimated total direct spend of more than $51 billion across the city and state. This recovery supported over 388,000 leisure and hospitality jobs, and generated more than $6.8 billion in tax revenue, benefiting local businesses. As we look ahead to 2025, we expect this momentum to continue, further strengthening NYC’s role in driving the state and local economy.” New York City’s tourism growth in 2024 was driven by strong domestic travel, particularly overnight stays, and an increase in European travellers. Despite this growth, challenges remain, including exchange rates, visa access and air travel capacity, which continue to impact business travel and long-haul international markets. Visitor Growth New York City welcomed a record 64.3 million visitors in 2024. The international visitor mix remains incredibly diverse, with international visitors accounting for 13 million of the total arrivals and roughly 50 percent of spending across the five boroughs in 2024. The city saw growth from historically strong markets, including the United Kingdom, Canada, Mexico and Western Europe, supported by robust flight access from Europe. The United Kingdom remains the largest source of international travellers, at 1.1 million visitors, followed by Canada, at approximately 1 million. France, Brazil and Italy complete the top five feeder markets, with more than 700,000 visitors each. China is New York City’s sixth largest market, with 609,000 visitors. Overnight visitation growth has been the driver of domestic visitation, outpacing day-trip visitation growth. Overnight visitation accounts for 52 percent of domestic visitors, totaling 26.5 million trips in 2024. Day-trip visitation reached 24.8 million visitors in 2024, marking a full recovery to the 2019 level. Business travel is expected to grow to 12.5 million visitors in 2024 and 13.1 million in 2025. The sector is anticipated to reach pre-pandemic levels in 2026 due to the economic constraints and the shifting attitudes about face-to-face meetings. Hotel Performance New York City’s hotel sector demonstrated strong performance in 2024 across all five boroughs. The city remains the top performer in hotel metrics among the 25 largest U.S. markets. Through November 2024, the City’s more than 700 hotels sold 34.1 million room nights, marking a 4.1 percent increase year-over-year though still 6 percent below the 2019 level. The average daily rate (ADR) for 2024 stood at $303, up 4.9 percent from 2023. Hotel occupancy for 2024 was 83.9 percent through November. As of 7th December, there were approximately 122,600 active hotel rooms citywide, with an additional 52 hotels and 8,500 rooms planned by 2027. Room nights sold are expected to approach 40 million in 2025, nearing pre-pandemic levels. Tourism Infrastructure New York City remains the largest point of entry to the United States. It operates the world’s busiest airport system, with more than 2,900 weekly flight arrivals across John F. Kennedy International Airport, Newark Liberty International Airport, LaGuardia Airport and Stewart International Airport. More flights arrive through New York City airports than any other destination in the United States. Air traffic at LGA, JFK and EWR airports now exceeds pre-pandemic levels. October 2024 marked the busiest October of all time at the Port Authority’s commercial airports, with 12.4 million passengers. Approximately 4.3 million passengers flew internationally during the month, making it the busiest October ever for international travel. The New York City subway system rebounded, reaching 1 billion trips before the end of 2024. October was the busiest October for New York City Transit since the pandemic, with nearly 114 million subway rides and over 40 million bus rides, which was 10 million more subway rides and 3 million more bus rides than the previous year. The Metropolitan Transportation Authority is putting more than 500 new subway cars into service through 2025. Additional Insights The arts and culture sector continued to see the opening of new venues and exhibits. Employment in the arts and culture sector grew by 5 percent year-over-year to approximately 89,500 jobs. By the end of 2024, Broadway attendance will reach approximately 12.5 million, up 9 percent from last year but still down 8 percent from the 2019 level. Broadway grosses for 2024 were an estimated $1.5 billion, up 6 percent from 2023 and down 5 percent from 2019. Tourism demand is projected to grow modestly in 2025 and is on track to surpass pre-pandemic levels, with 67.1 million travellers, marking a full tourism recovery.
Emirates delivers NBA Cup to New York to mark the start of Emirates NBA Cup
The Emirates NBA Cup trophy touched down in New York yesterday to coincide with the start of the Emirates NBA Cup 2024, following its journey from the airline’s hub in Dubai. As the Official Global Airline Partner of the NBA and the inaugural title partner of the Emirates NBA Cup, the airline transported the coveted trophy in style on its iconic Airbus A380 emblazoned with an eye-catching NBA livery. The highly anticipated tournament tipped off on 12 November and is set to culminate with a Championship game on 17 December in Las Vegas. The new Emirates A380 NBA-themed livery was unveiled last month, featuring a striking design complete with a vibrant blue fuselage complemented by bright red engine cowls to celebrate the partnership. NBA legend James Worthy accompanied the trophy as it made its way from Dubai. On touchdown in New York, the trophy was handed to NBA Commissioner Adam Silver and Emirates Senior Vice President Commercial Operations, West, Thierry Aucoc, to mark the start of the tournament. A curated experience in the sky The special flight took the game to the next level, with basketball-themed cabin décor across all classes, capturing the spirit of the game. Customers across all classes indulged in food and hot snacks served in NBA-branded boxes as part of the airline’s curated basketball themed menu and were able to watch NBA classic games on the airline’s in-flight entertainment system, ice. Select live Cup games will be enjoyed onboard throughout the tournament. Customers in First and Business Class socialized with Worthy in the signature Onboard Lounge, enjoying traditional gameday fare such as sliders, pizzas, pretzels with cheese sauce and popcorn, to name a few, in addition to a mouthwatering spread featuring bistro bites, mini pastries and mini cupcakes decorated with NBA chocolate discs. Emirates customers were greeted onboard EK201 with a special PA announcement delivered by Worthy, building excitement for the unforgettable flight. Customers also received a host of commemorative memorabilia to mark the occasion, including limited edition replica aircraft models in the newly rolled out NBA livery in addition to luggage tags, NBA-branded polaroid photo frames and more. Celebrating the Emirates NBA Cup Coinciding with the Emirates NBA Cup, from now and until 17 December, customers will experience on-board NBA inspired products and services on flights when travelling to-and-from 13 points in the U.S. and Canada. Passengers in Premium Economy and Economy Class will board to see the aircraft dressed in co-branded headrests and enjoy drinks served on specially designed coasters in Business Class and Premium Economy. The airline will serve NBA-inspired food selections and snacks across all cabin classes and the Emirates A380 Onboard Lounge. In addition to enjoying select Emirates NBA Cup games live on Sport24 on ice, customers will also be able to explore a playlist featuring NBA legends as well as an interview podcast with NBA Deputy Commissioner and Chief Operating Officer Mark Tatum. Before flights, from now and until 22 November, customers can also enjoy a NBA-themed food and beverage menu at Emirates’ lounges in Dubai, New York JFK, San Francisco, Los Angeles and Boston. Basketball lovers can own a special piece of the NBA with limited edition replica aircraft models in the newly rolled out livery, in addition to other merchandise available at the Emirates Official Store. Emirates NBA Cup continues Friday night with 12 group play matchups, including the San Antonio Spurs hosting the Los Angeles Lakers at 7:30 p.m. ET and the Memphis Grizzlies visiting the Golden State Warriors at 10 p.m. ET on ESPN.
Air India’s flagship A350 makes ultra long-haul debut on Delhi-New York (JFK) route
Air India, India’s leading global airline, has introduced its flagship A350-900 aircraft on daily, non-stop flights between Delhi and New York’s John F Kennedy International Airport (JFK). This will be followed by a 5x weekly A350 service from Delhi to Newark’s Liberty International Airport (EWR) commencing January 2, 2025. With these deployments, Air India introduces to travellers visiting the New York region its all-new interiors, including private suites in Business Class and a Premium Economy cabin, as well as an award-winning new Inflight Entertainment (IFE) system, enhanced catering, and new serviceware. The deployment of this flagship product, which also recently commenced on the Delhi-London Heathrow route, marks a significant milestone in the airline’s post-privatization transformation program. Introducing Air India Premium Economy The A350 deployment brings Air India’s Premium Economy experience for the first time on the Delhi-New York route, offering 24 extra-legroom seats in a 2-4-2 configuration in a dedicated, upscale cabin. Only non-stop carrier from India to USA to offer private suites with sliding doors in Business Class Air India’s A350 aircraft features a Business Class with 28 private suites in a 1-2-1 configuration, each accommodating a full lie-flat bed. Each suite offers direct aisle access, sliding privacy doors, and a personal wardrobe. Air India, thus, becomes the only non-stop carrier between India and the United States to offer private suites with sliding doors in Business Class. On-board Wi-Fi coming soon Air India is preparing to launch its new inflight connectivity service on international flights operated by the A350. The service is expected to be launched in the coming weeks, enabling guests to use Wi-Fi on their own devices and stay connected. The all-new Air India experience The A350 flights offer travellers an elevated on-board experience, featuring enhanced meal menus, new serviceware, new bedding, and updated amenity kits for Business and Premium Economy guests, exclusively designed by Ferragamo and TUMI, respectively. The seats across all cabins on the A350 come with the latest-generation Panasonic eX3 IFE system and HD screens that offer more than 3,000 hours of entertainment content from around the world in 13 international and 8 Indian regional languages. Campbell Wilson, chief executive officer & managing director, Air India, said: “The A350 is not just another aircraft for Air India; it is a symbol of the “new Air India” that is emerging through our 5-year Vihaan.AI post-privatisation transformation program. Guest feedback on the aircraft and new customer experience has been exceptionally positive since it was launched on the Delhi-London Heathrow route in September, so we are excited to now bring it to New York. We are also looking forward to commencing the full interior refit of existing aircraft in 2025 which, together with the hundreds of new aircraft on order, will take Air India to new heights.”
Tourism Authority of Thailand hosts two events at New York Fashion Week
The Tourism Authority of Thailand (TAT) in partnership with Thai fashion designer Pipatchara hosted Unveiling Thailand’s Charm: A 2024 Showcase, followed by A Royal Gala Night to celebrate New York Fashion Week at the Mandarin Oriental. TAT governor Thapanee Kiatphaibool and her team of delegates from the agency were on hand to welcome distinguished guests at these events, both of which were attended by Her Royal Highness, Princess Ubolratana. Kiatphaibool explained that TAT sought to showcase five essential Thai experiences in New York. Each experience represents a facet of the kingdom’s unique charms: food, fashion, arts and crafts, cultural traditions, and breathtaking scenery. She added: “Through these special showcases, we invite travellers to discover our beautiful country, experience our culture in new ways, and witness how we’re shaping the future of tourism.” Must-Do activities and a stylish collaboration Unveiling Thailand’s Charm: A 2024 Showcase highlighted immersive experiences of five “Must-Do” pillars, namely: Must Taste, Must Try, Must Buy, Must Seek, and Must See. The showcase was followed by the runway show A Royal Gala Night which presented contemporary Thai fashion and sustainable tourism as part of TAT’s vision to push the country’s tourism sector toward high-value attractions anchored on sustainability. A Royal Gala Night revolved around the transformation of waste materials into something purposeful and elegant. The creations featured on the runway were crafted in cooperation with local artisans and members of local Thai communities.
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