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Hotelbeds hooks up with Millennium Hotels to access 1.4 million room nights
The Millennium Hotel Knightsbridge, London Millennium Hotels and Resorts (MHR) and Hotelbeds, have announced their new partnership to boost MHR’s distribution with access to the bedbank’s global network. The agreement will strengthen MHR’s distribution through Hotelbeds’ presence in more than 140 markets, covering a wide range of channels including airlines, MICE operators, point redemption schemes, retail travel agencies and tour operators representing a total of more 60,000 travel distributors. In the other direction, the agreement will also see all of Hotelbeds brands -- Hotelbeds, Bedsonline, Tourico Holidays, and GTA – gain a “direct real-time” connection to the London based company’s 1.4 million-plus annual room nights, spread across more than 60 key business and leisure travel destinations. At the close of 2017, MHR’s portfolio included 40,000 rooms in 136 hotels across the United States, Asia, Europe, the Middle East, and Australia, represented by four different brands, namely Leng’s Collection, M Collection, Millennium Collection and Copthorne Collection. “This will be a strong relationship delivering special rates and availability” Mark Redmond, head of global chains at Hotelbeds Group, said: “We are delighted to be connecting to MHR’s global hospitality offering. This will be a strong relationship delivering special rates and availability across the MHR portfolio to our 60,000 plus clients while giving MHR access to higher-margin, niche segments of the travel market.” “Deeper penetration of Hotelbeds’ client base will support higher margins” Nayan Peshkar, senior vice president digital, distribution and revenue strategy for Millennium Hotels and Resorts, added: “We are very pleased to be working with Hotelbeds. This supports the Group’s wider distribution strategy of reducing reliance on static rate & room agreements in the leisure segment. Our guests are now able to get the best rates at all times across all channels. Deeper penetration of Hotelbeds’ client base will support higher margins and propel a more dynamic customer relationship.”
Under the radar: Hilton’s stealthy LXR brand launches in the UK
The Biltmore, Mayfair In August last year, Hilton quietly launched a new luxury collection brand called LXR Hotels & Resorts (LXR). It’s a portfolio of independent hotels “found in the most alluring locations”, created to seduce guests with immersive experiences. The brand welcomed its maiden property, a 234-guest room luxury hotel situated on Sheikh Zayed Road, at Habtoor Palace in Dubai. Today, Hilton, along with Millennium & Copthorne Hotels, agreed to bring LXR to the UK. The property will be rebranded from Millennium Hotel London Mayfair to The Biltmore, Mayfair following a multi-million-pound renovation. Situated in the heart of Grosvenor Square, the revamped hotel will re-open for business in the spring of 2019. “First-class service in the heart of Mayfair” Patrick Fitzgibbon, senior vice president of development, EMEA, Hilton, said: “LXR is designed to bring together the best of luxury in global destinations. The Biltmore, Mayfair is a stunning addition to the new collection and prestigious extension to Hilton’s growing luxury portfolio in London. Guests will experience first-class service in the heart of Mayfair, and the unique craftsmanship and historic surroundings of the hotel will make for a truly memorable stay.” The Biltmore, Mayfair will offer 257 guest rooms, many with views over Grosvenor Square, as well as 51 “highly-curated” suites, which will reflect the property’s origin as a sophisticated and elegant London private residence. It will also showcase a 500 square metre ballroom for large-scale events, while its culinary team will be headed by internationally renowned chefs. “Fit for royalty” Tan Kian Seng, the interim group CEO of Millennium & Copthorne Hotels, also commented: “This hotel has undergone a complete refurbishment in London’s most prestigious neighbourhood, Mayfair. With its prime location, bespoke products, and quintessential services under LXR, The Biltmore, Mayfair will be fit for royalty, well-travelled guests from around the world and senior corporate executives. We look forward to welcoming our first customers in the coming spring.”
Ben Thomas appointed as Highgate’s chief operating officer in Europe
International real estate, hotel management, and development company Highgate announced the appointment of Ben Thomas as its new chief operating officer for Europe. In this role, Thomas will oversee Highgate’s operations across Europe, drive strategic growth initiatives, and optimize performance across its expanding portfolio. Highgate principal Steve Barick said: “We are delighted to welcome Ben into the Highgate family as our COO for Europe. His expertise and track record of driving operational and commercial excellence make him the right strategic leader to accelerate Highgate’s expansion. His vision and impact will undoubtedly elevate our teams and portfolio to new levels of success.” Thomas responded by saying: “It is an honour to join Highgate at such an exciting time for the company. Highgate’s proven track record lends itself well to the burgeoning hospitality boom we are seeing across Europe, and I look forward to bringing Highgate’s differentiated capabilities to more hotels, cities, and countries throughout the continent.” A stellar resume Prior to joining Highgate, Thomas served as chief operating and commercial officer at Penta Hotels, leading operational and commercial functions for the international brand and operator, including a portfolio of 16 hotels across Europe and Asia. Throughout his 11-year tenure with Penta, he began as Cluster General Manager in Birmingham and Derby and subsequently served as Regional General Manager UK, Regional Director in Frankfurt, and Chief Commercial Officer while working his way up to Chief Operating and Commercial Officer. Thomas also served as Cycas Hospitality’s Chief Operating Officer for the UK and Ireland. Earlier in his career, he held General Manager roles across the UK, including positions at Village Hotels and Millennium & Copthorne Hotels.
The Ascott Limited, takes over two hotels at Stamford Bridge
lyf Bugis Singapore The new Stamford Bridge Hotel will go through comprehensive renovation in 2025 and re-open as lyf Chelsea London. The Ascott Limited, a global hospitality company with over 950 properties worldwide, is thrilled to announce that it has taken over the management of both the Millennium and Copthorne hotels at Stamford Bridge, Chelsea FC’s home stadium, from 26 November. This partnership is part of a broader sponsorship where Ascott has been named Chelsea FC.’s ‘official global hotels partner.’ The two Stamford Bridge on-site hotels, now collectively known as Stamford Bridge Hotel, are located next to Chelsea Football Club stadium and near Fulham Broadway tube station. Following a comprehensive renovation in 2025, Stamford Bridge Hotel will be rebranded under Ascott’s innovative lyf brand. The changes will include modernising the interiors to create a dynamic environment that caters to travellers seeking flexibility and connection. The new resulting hotel will be called lyf Chelsea London. Ascott’s lyf (live your freedom) brand is renowned for its experience-led social living concept, tailored for modern travellers seeking flexibility and connection. This transition will enhance guest experiences through Ascott’s renowned operational expertise and global network, further enriched by their current partnership with Chelsea FC. In July, Ascott was named Chelsea FC’s official global hotels partner. This collaboration currently offers exclusive “money can’t buy” experiences for Ascott Star Rewards (ASR) members, including access to matches at Stamford Bridge and VIP visits to the club’s Cobham training ground. Additionally, the Ascott brand is prominently displayed at Stamford Bridge during men’s and women’s matches and across Chelsea’s social and digital channels. Tan Bee Leng, chief commercial officer, The Ascott Limited, says: “The takeover of Stamford Bridge Hotel marks a significant milestone for Ascott as we expand our footprint in London. We are really looking forward to rebranding the hotel under our lyf brand, which is known for its vibrant and community-centric living spaces. Our plans for lyf Chelsea London include extensive renovations to enhance guest experiences and create a dynamic environment that aligns with the lyf brand’s ethos. We look forward to welcoming guests – including football fans – to this iconic location and providing them with unique and memorable stays.”
Tan Kim Seng to take helm of Aloft Singapore Novena
Aloft Singapore Novena announced that Tan Kim Seng will be its new general manager effective 1 August upon the retirement of Tony Cousens. Cousens’ retirement follows his successful transition of the property into its current identity under the Marriott International Group in September of last year. In his new role, Tan expects to guide the landmark property in delivering exceptional hospitality experiences through a multi-faceted approach that enhances its music-inspired design concept and culture of hospitality excellence across various guest touchpoints of Aloft Singapore Novena. Tan said of his new position: “Assuming leadership at Aloft Singapore Novena, Singapore’s pioneering and largest Aloft Hotel, is a remarkable opportunity. This music-inspired destination epitomises innovation and creativity in hospitality. My focus will be on refining operations, nurturing our team, and enhancing guest experiences, ensuring that we deliver unparalleled service tailored to every guest,” An industry veteran with a reputation for excellence Prior to this appointment, Tan was the COO of Meritus Hotels & Resorts and the Asia Pacific managing director for IFH Worldwide. He was also the senior vice-president for Millennium & Copthorne Hotels & Resorts from 2007 to 2008, overseeing the group’s 18 hotels in the Asia Pacific region. Throughout his extensive career, Tan has been instrumental in driving the growth and profitability across different business sectors of the hospitality industry. His experience includes the management of various residential and hospitality establishments, providing him with broad exposure to stakeholder management and developing a unique perspective on delivering exceptional hospitality experiences.
STR ranks Middle East hotel brands pipeline
Millennium Hotels & Resorts Middle East has been ranked first in terms of current and upcoming Middle East room supply, ahead of 16 competing brands and operators, according to a recent study by Smith Travel Research (STR). The hospitality company has 11,186 keys in supply and 7,251 pipelined under the Millennium Hotels & Resorts brand in the region, the October 2019 STR report revealed. Copthorne Makkah Al Naseem Hotel To cater to every segment of the travel market, Millennium Hotels and Resorts MEA opened 11 properties under a diverse range of brands in 2019, introducing new modern and tech-enabled concepts such as Studio M, Millennium Place and Millennium Central in the region. With a robust expansion strategy targeting more than 15,000 new keys in the Middle East within the next three years, the region’s largest growth market, Saudi Arabia, has become a development focal point, with the group on track to operate 25 hotels in the kingdom by 2025. "Our priority remains to provide our guests with a first-class experience" The Middle East witnessed a 10% increase in total international tourist arrivals in 2019 and key destinations such as Dubai, where Millennium Hotels and Resorts has a strong presence, ranked as the 4th most-visited city and 5th most popular leisure destination globally, according to the STR report and Dubai Tourism data. Kevork Deldelian, chief executive officer, Millennium Hotels and Resorts MEA, said: “We are heading steadfast towards achieving our goals and our leadership position in the STR inventory rankings is testament to this however, our priority remains to provide our guests with a first-class experience and to create sustainable profit streams that secure long-term value for our hotel owners.”
Accor and Marriott dominate in ME
Mövenpick Hotel Bur Dubai Industry analysts STR have revealed that the Accor and Marriott International brands dominate the landscape of the hospitality market in the Middle East with the top room counts in the region. As part of its STR 500 event, the company will release the top 50 companies and brands in the Middle East during this week’s Arabian Hotel Investment Conference (AHIC) in Ras Al Khaimah. Accor (34,327 hotel rooms) and Marriott International (33,757) were the only two companies with at least 30,000 rooms in the region as of 28 February 2019. Using that same cutoff date, the two largest brands in the Middle East are Millennium Hotels and Resorts (8,852) and Mövenpick Hotels & Resorts (8,454), which is owned by Accor. "The region will certainly be key on the global development landscape for years to come" “Supply remains a hot topic in the Middle East when looking at both the recent impact on performance as well as how much new inventory continues to be developed as part of ‘mega events’ and economic initiatives,” said Philip Wooller, STR’s area director for the Middle East & Africa. “The growing presence of so many major global companies and brands speaks to the importance of the Middle East as developers identify growth opportunities in this sector of real estate. The region will certainly be key on the global development landscape for years to come.” Top 10 (ranked by room count in the Middle East) Parent Company Parent Company Rooms Brand Brand Rooms Accor 34,327 Millennium Hotels and Resorts 8,852 Marriott International 33,757 Mövenpick Hotels & Resorts 8,454 InterContinental Hotels Group 23,331 Rotana 8,446 Rotana Hotel Management Corporation 16,860 Hilton 7,674 Hilton Worldwide 14,916 InterContinental 7,134 JinJiang Holding 14,604 Crowne Plaza 6,982 Millennium & Copthorne Hotels plc 10,353 Holiday Inn 6,858 Wyndham Worldwide 9,366 Radisson Blu 6,557 Hyatt Hotels Corporation 5,740 Ramada 5,576 Jumeirah International LLC 5,318 Jumeirah Hotels and Resorts 4,758 Source: STR 500
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