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AirAsia to consolidate domestic operations at KLIA T2 from 7 April 2025
AirAsia will relocate its domestic services from Sultan Abdul Aziz Shah Airport (Subang Airport) to Kuala Lumpur International Airport Terminal 2 (KLIA T2), effective 7 April 2025. The move is aimed at optimising operations amidst growing demand and enhancing the overall guest experience. With passenger volumes between Kuala Lumpur and key destinations such as Kota Kinabalu and Kuching increasing significantly— +16% year-on-year—consolidating operations at KLIA T2 will allow the airline to better accommodate rising traffic. Since resuming operations from Subang in August last year, AirAsia has closely assessed passenger trends and operational needs, and KLIA T2 offers the best platform to enhance efficiency and service quality. While Subang Airport has been convenient, especially for city-bound travellers, its redevelopment to support future growth will take time. In the meantime, the airline will consolidate its operations at KLIA T2 to improve efficiency and elevate the overall guest experience. Dato’ Captain Fareh Mazputra, CEO of AirAsia Malaysia said: “Given the increasing demand for our Kota Kinabalu and Kuching routes, consolidating our services at KLIA T2 is the optimal way forward. This move allows us to enhance efficiency and elevate the overall guest experience. While Subang Airport has provided valuable proximity and easier access for city dwellers, KLIA T2’s infrastructure supports connectivity needs at scale—particularly during peak travel periods. It also offers the capacity required for continued growth as we mount more flights to serve the rising demand across East Malaysia routes. “To ensure a smooth transition, we will continue operating from Subang Airport through the high-demand Hari Raya week. This allows the majority of guests traveling for the holidays to benefit from its convenience before the shift. We have also put in place comprehensive Service Recovery Options (SROs), including complimentary flight changes, credit accounts, or full refunds, to minimise any inconvenience. “The positive consultation sessions with the Gateway Development Alliance (GDA) consortium also ensure that our transition aligns with broader infrastructure developments and long-term connectivity goals. KLIA T2 has been instrumental in strengthening Kuala Lumpur’s position as a leading regional megahub, and we are proud to reinforce our presence there as the dominant carrier. At the same time, we remain committed to enhancing connectivity and service across our other key hubs in Malaysia for our guests,” Captain Fareh added. AirAsia remains committed to supporting Malaysia’s broader aviation goals and strengthening connectivity as part of its long-term growth strategy.
AIrAsia to consolidate domestic services at KLIA Terminal 2
AirAsia announced the relocation of its domestic services from Sultan Abdul Aziz Shah Airport (Subang Airport) to Kuala Lumpur International Airport Terminal 2 (KLIA T2), effective 7th April. The move is aimed at optimising operations amidst growing demand and enhancing the overall guest experience. With passenger volumes between Kuala Lumpur and key destinations such as Kota Kinabalu and Kuching increasing by 16 percent year-on-year, consolidating operations at KLIA T2 will allow the airline to better accommodate rising traffic. AirAsia Malaysia chief executive Fareh Mazputra said of the impending move: “Given the increasing demand for our Kota Kinabalu and Kuching routes, consolidating our services at KLIA T2 is the optimal way forward. This move allows us to enhance efficiency and elevate the overall guest experience. While Subang Airport has provided valuable proximity and easier access for city dwellers, KLIA T2’s infrastructure supports connectivity needs at scale, particularly during peak travel periods. It also offers the capacity required for continued growth as we mount more flights to serve the rising demand across East Malaysia routes.” A calculated move Since resuming operations from Subang in August last year, AirAsia has closely assessed passenger trends and operational needs. Based on findings, KLIA T2 offers the best platform to enhance efficiency and service quality. While Subang Airport has been convenient, especially for city-bound travellers, its redevelopment to support future growth will take time. In the meantime, the airline will consolidate its operations at KLIA T2 to improve efficiency and elevate the overall guest experience. Mazputra added: “To ensure a smooth transition, we will continue operating from Subang Airport through the high-demand Hari Raya week. This allows the majority of guests traveling for the holidays to benefit from its convenience before the shift. We have also put in place comprehensive Service Recovery Options (SROs), including complimentary flight changes, credit accounts, or full refunds, to minimise any inconvenience.” Likewise, positive consultation sessions with the Gateway Development Alliance (GDA) consortium ensure that the upcoming transition aligns with their broader infrastructure developments and long-term connectivity goals. KLIA T2 has been instrumental in strengthening Kuala Lumpur’s position as a leading regional megahub, and AirAsia is set to reinforce its presence there as the dominant carrier even as it enhances connectivity and service across its other key hubs in Malaysia.
ibis Styles Sepang KLIA officially opens
The Sultan of Selangor, Sharafuddin Idris Shah Alhaj Ibni Almarhum Sultan Salahuddin Abdul Aziz Shah Alhaj, presided over the grand opening ceremony of ibis Styles Sepang KLIA on Friday, 21st February. The Sultan was accompanied at the event by the Sultan of Pahang, Al-Sultan Abdullah Ri'ayatuddin Al-Mustafa Billah Shah Ibni Almarhum Sultan Haji Ahmad Shah. Also in attendance were ISY Hotel Sdn Bhd chair Syed Mohd Yusof Syed Nasir, his business partner iKHASAS Group managing director Tan Chee Kian, and Michel Vivier, senior vice-president of operations for Accor Malaysia and Indonesia. On the road to expansion Vivier remarked at the event that the world-leading hospitality group is continuing its expansion in Malaysia with the opening of ibis Styles Sepang KLIA. He said: “This great addition to our growing portfolio marks a milestone in Malaysia's hospitality and tourism industry, where every detail of the guest experience has been carefully designed to captivate and impress, reflecting Accor's strong commitment to innovation and quality in the economy segment,” he said. Nasir added: “We are truly honoured by the grand opening of ibis Styles Sepang KLIA in the esteemed presence of His Majesty Sultan of Selangor. Our partnership with Accor underlines our commitment to raising the standard of hospitality in Sepang. We are confident that ibis Styles Sepang KLIA will play a substantial role in bolstering Malaysia's tourism industry.” A lively place to stay ibis Styles Sepang KLIA offers a vibrant and playful stay just moments from Kuala Lumpur International Airport. The hotel is designed for modern travellers seeking comfort and convenience. Featuring stylishly themed rooms supporting the autism community, an all-day dining restaurant sTREATs, a poolside bar The FIX Lounge, and dedicated spaces for business and leisure, the hotel brings fresh energy to the Sepang area. With Accor's signature hospitality and a prime location, it is set to become a preferred choice for transit passengers, business travellers, and families alike.
Accor opens ibis Styles Sepang KLIA
Accor’s design-driven brand ibis Styles recently opened its latest outpost in Malaysia: the ibis Styles Sepang KLIA. Located just 1.2 kilometres from Kuala Lumpur International Airport (KLIA), this vibrant hotel reimagines airport layovers with its resort-inspired design and exceptional service. Offering trendy and affordable accommodation, ibis Styles Sepang KLIA caters to business travellers, transit passengers, and families. ibis Styles Sepang KLIA features 229 rooms, including specially crafted Biker rooms and Family rooms, each adorned with unique artwork created by talented artists from the local community. The rooms are equipped with a Flight Information Display System, ensuring guests remain well-informed about arrivals and departures throughout their stay. These are likewise fitted with a range of sustainable amenities in line with Accor's ongoing commitment to sustainability and environmental responsibility in its operations. Aside from such comforts, the hotel also boasts a fitness centre, spa, swimming pool, and in-room dining. Event spaces are designed to impress, with a spacious ballroom that can accommodate up to 300 guests and a sophisticated boardroom for more intimate gatherings. According to Garth Simmons, chief operating officer of Accor’s premium, midscale, and economy division in Asia: “This new addition reinforces our commitment to providing exceptional experiences across the economy segment. At ibis Styles Sepang KLIA, we have designed every aspect of the guest journey to inspire and delight, reflecting Accor's dedication to innovation and excellence in hospitality." The hotel’s general manager Jason Ngan added: “Designed to cater to various traveller needs, ibis Styles Sepang KLIA embodies a lifestyle of trendiness, playfulness, and joy. Our hotel's unique theme extends beyond our resort-inspired lobby and rooms, creating an immersive experience for our guests.”
Malaysia Airport pilots single token journey concept at KLIA
Malaysia Airports Holdings (MAHB) is piloting its single token journey concept at the Kuala Lumpur International Airport (KLIA). The concept leverages on facial recognition technology to provide passengers with a single identification verification which is used at all airport touchpoints from check-in to the boarding gate. MAHB said passengers travelling to Japan were the first to experience the concept, which is being piloted for three months in collaboration with Malaysia Airlines and aviation information technology company Sita. During this period, passengers on two daily Malaysia Airlines flights to Narita International Airport, Tokyo and Kansai International Airport, Osaka will be able to enjoy the convenience. The pilot forms part of the Airports 4.0 initiative, which aims to transform KLIA into a smart airport through the use of big data analytics. “Our main focus in moving forward is to strengthen Malaysia’s position as an aviation hub. We will ensure that services at our airports are at par with other mega hubs around the world. Harnessing technology for this purpose is one way we can simplify airport processes for our guests. This initiative is especially timely in view of Visit Malaysia 2020,” said Datuk Mohd Shukrie Mohd Salleh, acting group chief executive officer of MAHB.
MAHB should prioritise critical issues over proposed KLIA-klia2 integration, says Air Asia
AirAsia has called on Malaysia Airports Holdings (MAHB) to prioritise more critical operational and passenger issues at klia2, rather than on plans to integrate the low-cost carrier hub with Kuala Lumpur International Airport (KLIA). The low-cost carrier said MAHB also had not consulted with it or AirAsia X, the two largest airline operators accounting for 97% of the passenger traffic at klia2. "Focus should be on spending increased money in form of airport tax." Riad Asmat, CEO of AirAsia Malaysia said: “Major infrastructure and capex-intensive plans to integrate KLIA and klia2 need to be put on hold and instead more critical issues need to be prioritised by MAHB. MAHB’s focus should be on spending the increased money, in the form of airport tax they’re asking for from passengers, on bringing klia2 facilities up to the same standard as the luxurious KLIA, fixing the uneven aprons and taxiways, installing more guest friendly spaces and redesigning boarding gates." Benyamin Ismail, CEO of AirAsia X Malaysia said: “Our vision has always been about pioneering a low-cost carrier hub for Asia and for the people of Malaysia and its tourism sector, whereby long-haul travellers from places like Australia, China, India, South Korea and Japan can stop or connect seamlessly and efficiently into Asean’s most extensive short-haul network. With this and AirAsia’s existing know-how in mind, there is simply no point in wasting budget travellers’ hard-earned money on a concept that does not make sense.”
Kim Jong-un’s brother killed at KLIA
The incident reportedly occurred at low-cost terminal KLIA2 The half-bother of North Korean leader Kim Jong-un has been killed in a suspected assassination at Kuala Lumpur International Airport. The incident occurred on Monday morning, when Kim Jong-nam - also known as Kim Chol and the eldest son of the late despot Kim Jong-il - was attempting to board a flight to Macau. Malaysia’s Bernama news agency suggests that a woman was responsible for the attack. "Initial police investigations found the man was at KLIA at 8am to take a flight to Macau," police chief Fadzil Ahmat was quoted saying. "While waiting for the flight, a woman came from behind and covered his face with a cloth laced with a liquid. "Following this, the man was seen struggling for help and managed to obtain the assistance of a KLIA receptionist as his eyes suffered burns as a result of the liquid," he added. It is not clear what the liquid was, but Kim Jong-nam is reported to have died on his way to hospital. The woman escaped, and police were reported by Reuters as saying that "there are no suspects". Kim Jong-nam, 45, is reported to have spent most of his time outside North Korea in recent years, including spells in mainland China, Macau and Singapore.
AirAsia scores 10/10 in 42kft.com’s global sustainability rankings
AirAsia scored a straight 10 out of 10 score in the aviation industry’s first comprehensive, data-driven sustainability audit conducted by 42kft.com. Recognised among only 25 top-performing carriers out of 142 airlines evaluated worldwide, AirAsia’s achievement underscores its leadership in sustainable aviation. Conducted by a platform founded by aviation industry specialists, the rigorous assessment evaluates airlines on the basis of nine criteria. These include fleet modernisation, adoption of cutting-edge technologies, implementation of fuel efficiency innovations, investment in next generation fuel sources, carbon offsetting initiatives, and transparent sustainability reporting. Beyond mere pledges 42kft.com chief executive Geoffrey Thomas lauded AirAsia’s performance in the audit. Thomas said: “AirAsia’s standout performance reflects its sweeping commitment to sustainability across fleet renewal, alternative fuels, waste reduction and more. The AirAsia Group scores exceptionally well across every environmental metric. It is without doubt one of the global leaders in eco-conscious aviation.” With regard to the significance of the audit, Thomas explained that the assessment goes beyond vague climate pledges to measure real-world action. He said: “Pledges such as ‘Net Zero by 2050’ are considered baseline expectations, not distinguishing factors. With these rankings, we are honouring real, measurable commitments to reducing carbon emissions.” AirAsia’s chief sustainability officer Yap Mun Ching expressed the airline’s gratitude for the recognition by saying: “This accolade validates the breadth of our sustainability efforts, acknowledging not just our achievements but also the unique challenges we navigate in our region. From adapting to diverse regulatory frameworks to balancing global standards with local realities, our approach has been both strategic and inclusive.” Yap further highlighted AirAsia’s leadership role in shaping sustainable aviation policy, including chairing Malaysia’s National Task Force on Carbon Offset and Reduction Scheme for International Aviation (CORSIA) and serving as a technical expert on the International Civil Aviation Organization’s working group on CORSIA. She said: “We actively engage stakeholders across the transport and environmental sectors to align industry practices with climate goals. On the global stage, we advocate for regional perspectives in multilateral forums to ensure equitable and effective sustainability policies.” Findings from the 2024 sustainability report The 42kft.com announcement coincides with the release of the Capital A’s Sustainability Report 2024, detailing AirAsia’s strides in reducing its environmental footprint. Key highlights include: Record-low carbon intensities: Emissions per seat (gCO2/ASK) fell to 63.7 and emissions per passenger (gCO2/RPK) to 72.3, achieved through more than 20 operational efficiency measures that avoided 129,189 tonnes of CO2 and saved US$34 million in fuel costs. Ground operations innovation: AirAsia deployed its first four combo units (integrated ground power and air conditioning system) at KLIA2, reducing the need for aircraft engines to power parked planes. Upon full rollout, these units are projected to cut 1% of AirAsia’s CO2 emissions. Strategic partnerships: Collaborating with Airbus, AirAsia is advancing sustainable aviation research in Asean, specifically into alternative sustainable aviation fuel (SAF) feedstock development and innovative air traffic management solutions. AirAsia also joined Heart Aerospace’s Industry Advisory Board to support commercialisation of hybrid-electric aircraft.
AirAsia celebrates its first fixed-fare full flight for the Hari Raya festive season
All 180 guests on AirAsia flight AK5648 to Miri, Sarawak received a special send-off at Kuala Lumpur International Airport Terminal 2 (KLIA T2) by YB Anthony Loke Siew Fook, Minister of Transport and Datuk Captain Chester Voo, Deputy CEO (Airline Operations) of AirAsia Aviation Group. The special extra flights at fixed fares initiative was launched by the Minister on 26 February 2025, offering a total of 16,000 seats from Kuala Lumpur and Johor Bahru to 10 routes in East Malaysia at RM328 to Sarawak and RM388 to Sabah one way. AirAsia also held a special Hari Raya activation at KLIA T2. Guests in the departure hall were treated to a special appearance by celebrity singer Mimifly and AirAsia’s vibrant Fun Team, along with festive activities and giveaways. Guests travelling during the Hari Raya Aidilfitri period are highly encouraged to self check-in using the AirAsia MOVE app, available as early as 14 days before departure, and use the e-Boarding Pass to board their flight. For a smooth and seamless travel experience, guests are advised to arrive early at the airport. Baggage drop counters open three (3) hours before departure for international flights and two (2) hours prior for domestic services. Please note that the check-in counter will close one hour before the scheduled departure time at Kuala Lumpur International Airport (Terminal 2) and 45 minutes before departure at other airports in Malaysia for domestic flights Each guest is allowed one cabin bag (56 x 36 x 23cm) and one small bag—a laptop bag, handbag or small bag on board. The total combined weight must not exceed 7kg.
Accor hosts GM Conference 2025 for Indonesia and Malaysia
General Managers from Indonesia and Malaysia, along with Accor's leadership team, gathered at the General Manager Conference 2025 for Indonesia and Malaysia. Held on 17–18 February 2025 at Mövenpick Hotel Jakarta City Centre, the conference, themed “CONNECT,” served as a key platform for strategic planning, networking, idea exchange, knowledge sharing, and reinforcing the Group's commitment to the hospitality and tourism industries, particularly in Indonesia and Malaysia. In his opening remarks, Garth Simmons, Accor's Chief Operating Officer, Premium, Midscale & Economy Division in Asia, stated: “It is an honour to welcome over 100 General Managers from Indonesia and Malaysia, along with the group's leadership team, to the conference. The energy and collaboration witnessed here today are vital as we continue to work together to uphold our shared commitment, tackle the evolving challenges of the industry, and drive innovation for the future of hospitality and tourism, particularly in Indonesia and Malaysia." Attended by over 100 participants, the conference featured panel discussions, interactive presentations, and workshops covering a wide range of topics on the latest trends in hospitality and tourism. The event also showcased inspiring speakers, including Accor's senior leadership, industry experts, and strategic partners. During the event, the 2024 awards were also presented to the winning hotels in the following categories: Best ATFAC (A Trust For A Child) Contributor ibis budget Jakarta Airport and ibis Styles Jakarta Airport Mercure Bali Legian Pullman Bandung Grand Central Best RPS (Reputation Performance Score) Indonesia – Pullman Bandung Grand Central Malaysia – Mercure Kuala Lumpur Shaw Parade Best Performing Loyalty Indonesia – ibis Styles Bandung Grand Central Malaysia – ibis Styles Johor Iskandar Puteri Best Heartist (Colleague) Engagement Indonesia – ibis budget Semarang and Novotel Semarang Malaysia – Mercure Selangor Selayang Best Sustainability Indonesia – Pullman Jakarta Central Park Malaysia – Mercure Miri City Centre Best Performing Food & Beverage Indonesia – Tribe Bali Kuta Beach Malaysia – ibis Styles Sepang KLIA Best Forecast Accuracy – Indonesia and Malaysia Mercure Jakarta Pantai Indah Kapuk
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