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In Memoriam: Legendary hotelier Sol Kerzner passes away
Legendary hotelier Solomon ‘Sol’ Kerzner, who was instrumental in revolutionising the Maldives tourism industry, has passed away. The South African hotel mogul, 84, died of cancer at his family home in Cape Town. The son of Russian immigrants, Kerzner was born in Johannesburg, South Africa, in 1935. -The youngest of four and the only son, Sol was a working-class boy from a rough neighbourhood but he would grow up to become one of the most influential entrepreneurs in South Africa. Having founded the country’s two largest hotel groups — Southern Sun and Sun International — Kerzner went on to achieve international prominence with ground-breaking resorts that helped transform the tourism industries not only of his home country but of Mauritius, the Maldives, the Bahamas, Dubai and other important international destinations. His career in hospitality began in 1962 when he decided to leave the accounting profession and purchased The Astra, a small inn in Durban, South Africa. Kerzner quickly transformed this rundown establishment into one of the most popular hotels in the area, a success that whetted his insatiable appetite for innovation and demonstrated a trademark ingenuity that would define his 60-year-long career. Kerzner’s impact on the international resort industry cannot be understated. From his modest start in life, his career spanned six decades, establishing well over 80 hotel and casino properties, in more than a dozen countries. His determination, perseverance and monumental ingenuity have truly transformed the integrated destination resort space, and his impact on the industry can be seen and felt all over the world.
Agents off to the races with ‘Pure Luxury’
Pure Luxury, the luxury brand of dnata Travel Group UK, extended an exclusive invitation to a selection of their luxury agents this weekend, to join them in a box at Chester and Newmarket Racecourses. Both events saw agents, the Pure Luxury team, along with luxury suppliers, enjoy a day of racing from a private hospitality box, with fine-dining and refreshments. The VIP event at Chester Racecourse was in partnership with Qatar Airways, British Airways and Kerzner, whilst the Newmarket event was in partnership with Grecotel Hotels & Resorts. These events provided an engaging setting to celebrate the brands’ valued luxury agents, and to introduce them to key luxury partners. At Chester Racecourse, 19 agents basked in the manicured surroundings of the world’s oldest racecourse, enjoying delicious food and drinks and experiencing the thrill of horse racing all to the backdrop of soulful live performances. Into the evening, DJ Craig Charles took to the stage to host a summer beats after party. At Newmarket Racecourse, a further 19 agents attended the final day of the July Festival. The Group 1 race is one of the most valuable and prestigious sprint races in the world where the winner is often acknowledged to be the best sprinter in Europe. Following the race day, radio and television presenter Melvin Odoom hosted an after party that agents alongside Yiannis Ioannou, the Business Development Manager at Grecotel Hotels & Resorts all enjoyed. Sarah Lancashire, Marketing Director shared, “It was a pleasure to host our luxury agents in a private box again this year, following the success of similar events in 2023. This year we were able to extend the exclusive invitation to more agents, guaranteeing more opportunity to network, build relationships with our team and partners, and of course, to celebrate more of our luxury agents who have supported us over the last 12 months”.
Global Stars celebrate the launch of One&Only One Za’abeel in Dubai
The Grand Opening of the new One&Only One Za’abeel, the first vertical, urban resort by the ultra-luxury hospitality brand saw the world’s A-list, influential tastemakers and cultural trailblazers gather in Dubai for a spectacular one-off weekend of entertainment on Dubai’s new urban stage, The Link. The star-studded guest list across film, music, fashion and sport included Jennifer Lopez (singer and actor), Naomi Campbell (model), Vanessa Hudgens (actor), Sidharth Malhotra (actor), Kiara Advani (actor), Gauri Khan (Producer); Malaika Arora (actor); Mark Ronson (DJ and record producer), Idris Elba (DJ) and Sabrina Elba (model), Vincent Cassel (actor), Angelababy (actor), Isabelle Huppert (actor), David Gandy (model), Esai Morales (actor), Eva Apio (model), Emma Raducanu (tennis player), Nancy Ajram (singer), Tanaaz Bhatia (Entrepreneur), Mara Hoffman (fashion designer), Ramla Ali (boxer) and Nicola Roberts (singer), who were invited, alongside a curated guestlist from around the world, to be the first to experience the captivating city resort. Highlights from the Grand Opening included a dazzling party in the sky, as global icon Jennifer Lopez gave a spontaneous performance at Sphere in The Link, a futuristic boulevard suspended 100 metres above the ground that connects One Za’abeel’s dual skyscrapers. Lopez wowed guests with an impromptu medley performance of hit songs: Jenny From the Block, Can’t Get Enough, the debut single from her upcoming album This is Me…Now, and Get Right. Dressed in a glittering sequin jumpsuit, Lopez joined seven-time Grammy award-winning Mark Ronson on the decks during his DJ set, marking the pair’s first ever collaboration. A-list actor and DJ Idris Elba later joined Ronson in the DJ booth to transition into his late-night set, with the party continuing into the early hours. The celebrations began on Friday, with celebrities flying in from around the world to Dubai for the unmissable occasion. Intimate welcome drinks at new French-Mediterranean restaurant Aelia saw guests sipping on cocktails, before enjoying the first of the weekend’s bespoke dining experiences at The Link. The first night of the weekend’s festivities concluded with an afterparty at Tapasake, One&Only One Za’abeel’s glamorous poolside restaurant and rooftop pool club, with a live performance by Lebanese pop star Nancy Ajram. Malaika Arora, Tanaaz Bhatia, Nandita Mahatani, Rahi Chadda, Orry from India attended a sun-soaked Rosé Pool Brunch at Tapasake surrounded by unparalleled views of Dubai’s skyline to begin Day Two’s celebrations. Atop the world’s longest cantilever, with the option to take a dip in the UAE’s longest infinity pool, guests enjoyed a bespoke menu of Japanese fusion food. Lighting up the Red Carpet on the opening night, was an array of international celebrities and VIPs, including Jennifer Lopez (singer and actor), Naomi Campbell (model), Vanessa Hudgens (actor), Sidharth Malhotra (actor), Kiara Advani (actor), Mark Ronson (DJ and record producer), Idris Elba (DJ) and Sabrina Elba (model), Vincent Cassel (actor), Angelababy (actor), Gauri Khan (Producer), Malaika Arora (actor); Isabelle Huppert (actor), David Gandy (model), Esai Morales (actor), Eva Apio (model), Emma Raducanu (tennis player), Nancy Ajram (singer), Nicola Roberts (singer), Nandita Mahtani (Designer), Tanaaz Bhatia (Entrepreneur), Rahi Chadda (International Model), Orhan Awatramani (aka Orry - Public Figure) and Masoom Minawala (Fashion Creator & Entrepreneur) Guests then experienced the finest of the culinary world, with dinners hosted by Michelin-lauded chefs at their latest restaurant openings: Le Dame de Pic (by Anne-Sophie Pic), Arrazuna (by Mehmet Gürs), QABU (by Paco Morales), Sagetsu (by Tetsuya Wakuda), and Duangdy (by Bo Songvisava and Dylan Jones of BO.LAN). The weekend culminated with a brunch at StreetXO, the cutting-edge concept restaurant by Spanish chef Dabiz Muñoz. Guests dined on a bespoke menu of reimagined global street-food envisioned by Muñoz, the three-Michelin star lauded chef named Best Chef in the World of 2023. To commemorate the once-in-a-lifetime event, a breath-taking show of Guinness World record-breaking 3D video-mapping projections - now the longest projection mapping in the world - glittered across the glass exterior of the new resort and landmark structure, transforming the facade to reflect the futuristic and innovative interior of the building. One&Only One Za’abeel brings together exceptional dining, innovative wellness and curated experiences to create a spectacular urban stage at the centre of everything. It is the latest resort opening operated by Kerzner International, the leader in ultra-luxury hospitality, and sits within the new One Za’abeel building, an architectural icon which boasts dual skyscrapers intersected by the world’s longest cantilever and horizontal bridge, The Link.
ATM 2024 will showcase the latest trends in luxury travel
The Middle East’s luxury travel market is evolving rapidly, extending beyond opulent experiences to incorporate heritage, innovation and sustainability. Tourism experts from around the globe will shine a spotlight on the sub-theme of luxury at Arabian Travel Market (ATM) 2024, which will take place from Monday 6 to Thursday 9 May at Dubai World Trade Centre (DWTC). High-spending travellers are willing to pay extra for experiences that do not detrimentally impact the communities or ecosystems in which they are located, according to YouGov’s Global travel & tourism whitepaper 2023: Luxury travel post-pandemic. More than three-fifths (61%) of UAE residents say they are willing to pay a premium for responsible, eco-friendly and sustainable tourism experiences, demonstrating that consumers no longer see the luxury segment as being limited to indulgence. With brands such as Kerzner International’s Atlantis The Palm, Mandarin Oriental Dubai (BVI) Limited, Jumeirah International LLC, Air Charter Service, Hyatt International, Mayfair Jets, Minor Hotel Group, Nirvana Holding, The Leading Hotels of the World and Desert Gate Tourism having already confirmed their attendance, ATM 2024 will welcome a diverse selection of luxury travel exhibitors from across the Middle East and beyond. The exhibition will provide an ideal forum for attendees from every corner of the globe to explore the shifting landscape of luxury travel, including future trends and innovations, entrepreneurial drivers and opportunities for growth. Danielle Curtis, Exhibition Director, Arabian Travel Market, said: “By incorporating luxury travel as a sub-theme at ATM 2024, we are aligning our event with the future of travel. This segment will act as a lens through which we can view not only extravagant experiences but also eco-conscious choices, cultural preservation, and cutting-edge technologies. ATM embodies a vision where indulgence harmonises with ethics, setting a new standard for the travel industry.” The value of the global luxury travel sector stood at an estimated $1.28 trillion in 2022, according to figures from Grand View Research. The market is expected to witness a compound annual growth rate (CAGR) of 7.7% during the period 2023-30. This upward trend is reflected in the Middle East, where the majority of respondents from both the UAE (74%) and KSA (69%) told researchers from Marriott Bonvoy that they were planning to spend more on their vacations in 2023 compared to previous years. Innovation is also acting as a major driver within the luxury travel segment. Technologies such as virtual reality (VR) and augmented reality (AR) are revolutionising the way visitors preview destinations, hotels and activities before booking, while artificial intelligence (AI) and big data are facilitating increasingly personalised recommendations, tailored experiences and anticipatory services for high-net-worth travellers. “The Middle East has maintained and strengthened its reputation as a global hub for luxury tourism and travel over the past 12 months,” Curtis added. “It has been exciting to see this segment evolve throughout the region as national leaders have continued to invest in the development of luxury tourism infrastructure in a bid to drive economic diversification. ATM 2024 will provide an environment in which to examine these trends in greater detail, and I cannot wait to hear what valuable insights delegates have to offer.” In line with its theme, ‘Empowering Innovation: Transforming Travel Through Entrepreneurship’, the 31st edition of ATM will once again host policymakers, industry leaders and travel professionals from across the Middle East and beyond, encouraging them to forge new relationships, exchange knowledge and identify innovations that can reshape the future of global travel and tourism. From startups to established brands, the upcoming show will highlight how innovators enhance customer experiences, drive efficiencies, and accelerate progress towards a net-zero future for the industry. Building on ATM 2023’s ‘Working Towards Net Zero’ theme, environmentally responsible travel will represent another key focus next year. Informed by the UAE’s Year of Sustainability and the 2023 United Nations Climate Change Conference (COP28), which will take place in Dubai from tomorrow 30 November, ATM 2024 will explore how innovation can be leveraged to help achieve the UN Sustainable Development Goals (SDGs), creating a greener travel and tourism sector for future generations. More than 40,000 travel trade professionals, including 30,000 visitors, attended the 30th edition of ATM in May 2023, setting a new show record. The exhibition attracted more than 2,100 exhibitors and representatives from over 155 countries, providing a global platform for unveiling ATM’s net-zero pledge. Held in conjunction with Dubai World Trade Centre, ATM 2024’s strategic partners include Dubai’s Department of Economy and Tourism (DET), Destination Partner; Emirates, Official Airline Partner; IHG Hotels & Resorts, Official Hotel Partner; and Al Rais Travel, Official DMC Partner.
Samsung installs ‘The Wall’ at Atlantis The Royal in Dubai
Samsung equips one of the world’s most luxurious resorts, Atlantis The Royal, with its premium display technology, including The Wall in the hotel's Royal Mansion suite, for the ultimate guest experience. Samsung Electronics today announced that Atlantis The Royal, a new resort from Kerzner International on Palm Jumeirah in Dubai, has been outfitted with its industry-leading displays, including The Wall, as well as Samsung Smart Signage displays both indoors and outdoors. Following the 2023 grand opening of what has been dubbed one of the world’s top resorts, guests can now experience a new era of luxury complemented by Samsung’s latest technology. “At Atlantis The Royal, every detail has been considered to truly elevate the guest experience and fully equip our colleagues. Samsung has been an instrumental technology partner from construction to opening,” said Anthony Lynsdale, Vice President Information Technology, Atlantis Dubai. “We are confident in both the quality and reliability of Samsung’s technology and team of experts to help us create and maintain an unparalleled hotel experience.” Cutting-Edge Technology Lights Up Every Space for All-Around Luxury Atlantis The Royal is the first hotel in the MENA (Middle East and North Africa) region to install Samsung’s innovative modular Micro LED display, The Wall, on its property. Measuring 146 inches with 4K (3,840 x 2,160) resolution, The Wall enhances the hotel’s most luxurious guest suite, the Royal Mansion, with a one-of-a-kind, personal viewing experience unmatched by other displays. The slim, sleek finish of The Wall’s Infinity Design blends in naturally with the suite’s refined elegance. Throughout the property, various types of Samsung Smart Signage have been installed to entertain guests and provide unique customer experiences in each space. In the hotel’s awe-inspiring lobby, Samsung Smart LED Signages have been installed on three large water tanks that draw visitors’ attention at first glance with the largest screen measuring 6m x 8.5m. Samsung installed the hanging-type signage between the tanks and the walls to project incredible scenes, including fish swimming in the sea. The hotel’s spa and gym feature impressive displays with Samsung Smart LED Signage from the company’s IER series, which leverage LED HDR technology for crystal clear picture presentation. Built to accommodate various installation space requirements, these flexible signage displays allowed the team at Atlantis The Royal to provide an immersive viewing experience in the spa and gym areas. By the outdoor infinity pool, the ceviche bar features Samsung Outdoor LED signage that displays information clearly, even under direct sunlight, to entertain and communicate effectively with guests. The outdoor IP65 validated design protects it from dust and water and ensures continuous operation in any conditions. Samsung Smart Signage has also been installed in restaurants and meeting rooms to enhance guests’ comfort and communication while boosting staff efficiency. Guests of Atlantis The Royal will be treated like royalty thanks to the 957 Samsung hospitality displays that have been installed in the hotel’s 795 rooms to provide the ultimate personalized viewing experience. “We are privileged to work with Atlantis The Royal and provide guests with a new level of luxury unlike anything they’ve experienced before,” said Doohee Lee, Vice President and Head of Samsung Gulf Electronics. “The combination of Samsung’s innovative display technology and Atlantis’ creativity and luxury expertise is leading the hospitality industry in exciting new directions.” From The Wall’s awe-inspiring picture quality in the Royal Mansion to the smart signage installed throughout the property, Samsung’s displays work within the resort’s unique environment to empower staff and transform the guest experience. Through its collaboration with Atlantis The Royal, Samsung Electronics is helping to define the future of hospitality technology.
61% of UAE residents willing to pay for sustainable tourism experiences
Sustainability is becoming an increasingly important consideration within the Middle East’s luxury travel sector, especially in the UAE where 61% of residents say they are willing to pay a premium for more responsible, eco-friendly and sustainable tourism experiences. Trends and opportunities within the high-end travel segment will represent key focuses throughout the 30th edition of Arabian Travel Market (ATM), which will run from 1-4 May 2023 at Dubai World Trade Centre (DWTC). According to YouGov’s Global Travel & Tourism Whitepaper 2023: Luxury travel post-pandemic, one in 10 consumers has stayed in luxury eco-friendly accommodation during the past three years. This trend is especially prevalent among high-income travellers, whose sustainable luxury hotel stays have increased by 50% during the same period. The UAE topped global rankings in terms of the value placed on exploring, with almost two-thirds (58%) of respondents reporting that travel has become more important to them since the Covid-19 pandemic. In terms of luxury travel priorities, a quarter of those living in the Emirates are looking for great entertainment, whereas 19% place the biggest emphasis on premium-quality accommodation when booking trips. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “The Middle East has developed an unparalleled international reputation for luxury tourism, with consumers across the region placing a high value on bespoke, memorable and environmentally responsible experiences. This is especially pertinent given ATM 2023’s theme, ‘Working Towards Net Zero’. Industry leaders will be showcasing the innovative ways in which they are delivering luxury, sustainable travel experiences across the Gulf and beyond.” In addition to sustainable luxury travel, consumers’ appetite for authentic excursions is also on the rise within this segment. Over half (51%) of affluent tourists have sought more meaningful travel experiences since the pandemic, and more than a quarter (27%) are willing to pay extra for secluded villas and chalets. These figures coincide with growth across the Gulf’s travel industry. By 2028, the value of the UAE’s outbound sector is set to reach $30.5 billion, Saudi Arabia is on course to hit $27 billion, Kuwait is expected to grow to $17 billion, and Qatar is likely to exceed $13 billion. Premium travel will be placed under the microscope at ATM 2023, as high-profile names from across the sector gather in Dubai to discuss luxury-related trends, challenges and opportunities during the session entitled, Sustainable Luxury: At What Cost?. Moderated by Joe Mortimer, Editor-at-Large at Destinations of the World News, speakers including Amir Golbarg, Senior Vice President Operations – Middle East & Africa at Minor Hotels; Candice D’Cruz, VP Luxury Brands at Marriott International; and Nadia Ibrahim, Member of the Board of Directors at the UN Global Compact, will discuss a range of industry-critical topics, such as the environmental impact of luxury hospitality and the most effective methods of carbon offsetting. ATM 2023 will also see the return of International Luxury Travel Market (ILTM) Arabia 2023, a luxury-focused event dedicated to high-end destinations, premium accommodation and bespoke tourism experiences, which will run on days two and three of the show. The upcoming edition of ILTM Arabia will deliver extensive networking and knowledge-sharing opportunities to participants, as 44 exhibitors engage with a select group of buyers catering to high-net-worth individuals (HNWIs) across the GCC and broader region. ATM 2023 will feature an array of exclusive brands from the Middle East’s luxury hospitality segment, including Kerzner International’s Atlantis The Palm and Atlantis The Royal; Jumeirah Hotels & Resorts’ Burj Al Arab; Caesars Palace Dubai; Emaar Hospitality Group; and more. The ILTM Lounge will also host a range of international luxury exhibitors, such as Japan’s Hotel New Otani Tokyo Executive House ZEN; Adaaran Resorts Maldives; Switzerland’s Red Carnation Hotel Collection; France’s Airelles; and The Ritz-Carlton, South Beach in the United States, among others. The 30th edition of ATM will explore the future of sustainable travel in line with its theme, ‘Working Towards Net Zero’. Having officially initiated its journey to net zero, the conference programme will explore how innovative sustainable travel trends are likely to evolve, allowing delegates to identify growth strategies within key vertical sectors, while providing a platform for regional experts to explore a sustainable future ahead of COP28, which will take place in November 2023 at Expo City Dubai. The conference will also feature a sustainability category at its annual exhibitor awards for the first time. Exhibiting organisations will be recognised based on the extent to which they have considered the environmental impact of their stands, as well as their efforts to reduce their carbon footprint. ATM 2023 is held in conjunction with Dubai World Trade Centre and its strategic partners include Dubai’s Department of Economy and Tourism (DET) as the Destination Partner, Emirates as the Official Airline Partner, IHG Hotels & Resorts as the Official Hotel Partner and Al Rais Travel as the Official DMC Partner.
Atlantis, The Palm unveils a new on-site water bottling plant
The AED 1.2m (approx. USD3,26,717.28) investment aims to contribute to the reduction of plastic pollution in Dubai, and supports Dubai’s sustainability initiative, Dubai Can. In the presence of senior figures from the Department of Economy and Tourism (DET), Trust Your Water, Investment Corporation of Dubai, Kerzner International, Goumbook, and Atlantis Dubai, Atlantis, The Palm’s new on-site water purification and bottling plant was unveiled recently. Tim Kelly, managing director & executive vice president of Atlantis Dubai, commented: “Today marks a key milestone on our sustainability journey as we unveil our AED 1.2 million water bottling plant. This has been custom-designed to provide our in-house guests with fresh, purified artisan drinking water from refillable glass bottles around the clock – replacing single-use water bottles in rooms and suites. As we continue driving efforts to meet our goal of eliminating all single-use plastic bottles by the end of 2023, we are also rolling out plans to remove other single-use items across the resort and looking to embrace circularity principles as part of our aim to be a leader in responsible tourism within the region. We are proud to support Dubai Can and His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of The Executive Council of Dubai, by removing 2.7 million plastic bottles from our operation each year which will will have a big impact on the city.” The AED 1.2m project was conceptualised with a clear purpose – to support Atlantis, The Palm’s pledge to eliminate all single-use plastic bottles from its operation, both resort-wide and in Aquaventure Waterpark by the end of 2023. This commitment was made in February 2022 in support of Dubai Can, a sustainability initiative by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of The Executive Council of Dubai. To put this into perspective – a total of 2.7 million single-use plastic bottles of water will be replaced with reusable, refillable drinking water in glass bottles and provided to all in-house guests. This is a significant contribution to reducing plastic pollution across the city, which is harming the environment and putting terrestrial and marine wildlife at risk. Expertly designed to supply all 1,544 rooms and suites at the resort, Atlantis, The Palm’s AED 1.2 million water bottling plant produces up to 800 litres of purified artisan water per hour and operates around the clock with 2,500 one-litre refillable glass bottles in circulation at any one time. The water itself is put through a stringent four-step filtration process starting with prefilters, then a remineralisation filter, before going through the main filters, and finally disinfection (using copper-silver ionisation and UV lamps). While other hotels in Dubai have installed similar technologies to offer filtered and purified water to their guests, Atlantis, The Palm is the only hotel in the UAE that has implemented a remineralisation filter – adding Calcium and Magnesium, essential minerals for health, to its water. Atlantis, The Palm’s new water bottling plant is the latest sustainability initiative under Atlantis Atlas Project to drive responsible operations this year, with other highlights including the installation of Winnow AI food waste reduction technology and increasing locally and responsibly sourced dishes on menus by over 70%. Earlier this month, the resort’s first nine conservation and sustainability project partners to receive funding from its USD 120,000 investment fund contribution for 2022-2023 were also announced.
EyeforTravel reveals star-studded speakers for Digital Strategy Summit 2019
EyeforTravel has revealed that over 50 speakers will grace the 22nd edition of its European flagship, the Digital Strategy Summit - Europe’s largest forum for management, marketing, e-commerce, operations and innovation teams from across hotels, airlines and OTAs. The event will take place on 21-22 May at the Hilton Tower Bridge hotel in London and will bring together senior travel professionals and business leaders to discuss the business-critical challenges and opportunities facing travel brands today. Here are some of the speakers at the event: Tim Atkinson, Business Development - Communications Products and Services, EMEA, Google Fernando Vives, CCO, NH Hotel Group Robert Paterson, CEO, Best Western Hotels Steven Taylor, CBO, Accor Hotels Rene Frey, CEO, Rough Guides Bas Lemmens, CEO, Meetings.com Tomas Garcia Hertz, CEO, Boomerang Reisen GmbH Simon Powell, CEO, TransferTravel Hans Meyer, CEO, Zoku Joss Croft, CEO, UKInbound Matthijs Keis, CEO, WithLocals Michael Ros, CEO, Bidroom Marc Hofmann, CEO, CheckmyBus David Ferreira, CEO, Nightly.travel Dave Ashton, COO, Loco2 Georgina Richardson, COO, TrustedHousesitters Franck Kermarrec, CMO, Millenium Hotels and Resorts Enrique Espinel, COO, Civitatis Luis Monteiro, Executive Board Member - Digital, Product, Marketing and CRM, Pestana Hotel Group Alex Tourski , Founder, izi.TRAVEL Dejan Romih, Founder & CEO, MountVacation Joseph Duignan, Head of Inflight Sales and Customer Experience, Ryanair Amy Wei, Group GM of International Train Tickets, Ctrip Matthew Garidiner, London Director, Travel Massive, IAG Cargo Susan Hooper, Non-Executive Director, Uber Ariane Gorin, President, Expedia Partner Solutions Esamatti Vuolle, Product Owner, Finnair Cassian Sillins, Senior Director - EMEA Accommodations, KAYAK Gregory Sion, SVP - Sales & eCommerce, Pierre & Vacances Centre Parks Ian Di Tullio, SVP – Guest, Ibis Daniel Kerzner, VP - Customer Experience, Virgin Atlantic Frippe Stenberg, VP - Brands, Customer Journey, Digital Development and Innovation, Scandic Hotels Riko van Santen, VP - Digital Strategy & Distribution, Kempinski Hotels Gopakumar Menon, VP - Distribution & Revenue Management, Highgate Hotels Shailesh Pallipuram, VP Channels, Europe, Middle East, Asia and Africa, IHG Dara Brady, Digital Director, Ryanair Daniel Wishnia, Digital Marketing consultant, GCH Hotel Group Beckhy Power, Director of Travel, Google Pamela Whitby, Editor, EyeforTravel The 2019 agenda will cover the latest trends disrupting the industry landscape, best practices and case studies from the industry’s leaders in marketing, distribution, partnerships, technology and much more. Here’s a snapshot of the topics that will be discussed: Enhance your offering by enabling company-wide digital reform: Leverage the digital eco-system and embrace company-wide reform to drive innovation and remain relevant in the face of shifting consumer trends Strengthen your partnership strategy to maximise profits: Watch sales soar by using metrics and data to calculate the ROI of your distribution partnerships, developing a more pragmatic partnership strategy and making ancillary products available on the company website Budget for innovation, boost bookings and cut acquisition costs: Gone are the days of burdensome acquisition costs: assume a holistic approach to your web presence, developing sound marketing, social media and dynamic packaging solutions that drive people to your site and inspire sales. Revitalise your CX with technology Discover the power of Artificial Intelligence, Virtual Reality and all the latest technologies designed for you to provide a seamless, hyper-personalised customer experience that delivers value and cultivates loyalty. Strategies for continued growth Access untapped markets and cultivate new revenue streams; carve out a niche, use data to understand your target market better and mould your product around their expectations, making each experience unforgettable For more information about the conference, please visit the official website. Download the official conference brochure here.
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