Search Results forduty of care
GlobalStar partners with Magnatech for Duty of Care and Approval Solutions
GlobalStar Travel Management has announced a global partnership with Magnatech® Travel Management Solutions for its automated risk messaging and duty of care platform, SafeToGo™ and its automated workflows solution, MTWorkflows®. Under the terms of the new relationship GlobalStar Partners will gain access to preferential member rates for the two effective services. In implementing both solutions, GlobalStar’s Partners and their clients will also benefit from access to Magnatech’s universal portal interface. SafeToGo’s travel risk management is designed to serve both agencies and their corporate clients, enhancing traveller safety and streamlining travel disruption management. MTWorkflows is designed to deliver operational efficiencies and accuracy by automating workflows such as messaging, quality control, PNR validation, auto-ticketing, policy validation, pre-trip approval, and more. Julian Russell, Executive Director of IT and Supplier Relations at GlobalStar comments: "Our collaboration with Magnatech opens up new avenues for our Partners to further extend the Duty of Care they provide as standard to their clients. We believe that both solutions, SafeToGo and MTWorkflows are game-changers, and we're excited to see the positive impact they will have on the network." Paul Gioia, CEO of Magnatech, expresses his excitement: "We’ve been working with GlobalStar for years, however this partnership represents a significant milestone in our relationship. We are proud to join forces with GlobalStar and expand our reach within the organization. Together, we will empower GlobalStar TMCs with the tools and resources they need to deliver exceptional duty of care services to their clients."
Traveller survey highlights ‘duty of care’ gap for remote working and bleisure travel
Responses to a survey by BCD Travel suggest strong traditional travel risk management practices but reveal shortcomings in support for future of work trends. More than three-quarters of business travellers say their employer treats traveler health, safety and security as a priority, but only 36% of travelers say their employer unconditionally takes care of their safety and security when working remotely and another 25% don’t know, according to a recent BCD Travel survey in August. The survey of 674 business travellers worldwide aimed to examine travel risk management and the traveller experience, as well as a variety of measures that may improve the health, safety and security of business travelers on the road. According to the survey respondents, companies are doing reasonably well supporting traditional travel risk management, but there’s a lack of support for newer workforce behaviors, specifically remote work and bleisure travel. Some 64% of travelers don’t know if they are covered by their organisation’s travel security and medical support if they extend their business trip for leisure purposes. “This survey shows the growing need for a mindset shift from travel risk management to people risk management,” said Mike Janssen, global chief operating officer and chief commercial officer for BCD Travel. “Today’s duty of care policies have to address the realities of hybrid or work-from-anywhere workforces as well as the changing values around traveler wellbeing.” A separate BCD survey in March on corporate travel program priorities among travel buyers placed traveller wellbeing as the second priority behind duty of care. Although some business traveller respondents from the most recent traveller survey in August said their employers provide post-trip support, such as personal time off (13%), requests for feedback post-trip (11%), or follow up with on-trip security or medical incidents (10%), 39% said they receive no support. An additional 16% said they don’t know if there is such support. Other survey highlights: 75% of travellers rarely or never feel unsafe during a business trip. Of the 23% who sometimes or regularly feel unsafe, a slightly higher percentage of men than women feel unsafe, and an even higher percentage of non-binary/non-conforming travellers feel unsafe. When travellers do feel unsafe, it is most often when walking in the streets (44%), driving in an unfamiliar location (43%), or using public transportation (40%). Travelers are less likely to feel unsafe at a restaurant (6%) or in a hotel room (6%). The main actions travellers take to support their own safety include separating their hotel room key from its envelope (50%), taking a taxi or ride-hailing service instead of public transportation (46%), and checking the fire escape route at their hotel (40%). The top support measures from their organisations that travellers say make them feel safe and secure on a trip are travel alerts and security notifications (61%), a central contact in case of an emergency (53%), pre-trip destination security information (51%), and clear instructions on what to do in an emergency (44%). People wellbeing needs to be top priority at any company. Otherwise, employers risk damage to employee physical and mental health and decreasing job satisfaction, which could lead to talent loss. People who don’t feel safe and cared for are unlikely to stay. This can cause reputational damage, rising costs and negatively impact company performance. Managing employee risks correctly, on the contrary, will give organisations an edge in talent recruitment and retention. Travel buyers can better address duty of care by not only creating and maintaining an effective travel risk management program but by making the program and policies accessible and part of a culture that promotes health, safety and security. Some of the areas, that successful risk management should address, are: Hybrid workforces New sets of locations Work-from-anywhere policies Political unrest Changing values Travellers wellness Risk mitigation Cost Additionally, companies can look to technology tools, such as BCD Alert, COVID-19 Information Hub and security messaging to manage travel risk and keep employees informed on changing travel rules and risks. BCD helps clients to adapt travel policies, communicate with travelers and provide the right traveller tools to support the changing needs of people risk management. BCD clients can also take the Traveler Security Program Assessment, which conducts an in-depth review of their duty of care practices and policies to check their effectiveness against today’s risks.
Duty of care at forefront of new travel risk management platform
With duty of care firmly front of mind for business travel managers planning post-pandemic travel, a new platform gives them the latest information and tools they need to respond to the current climate and ensure client safety. The new Travel Risk Management platform by BizAway, scheduled to be launched in July, puts traveller safety at the forefront. A dynamic map enables ongoing tracking of each traveller's position in real-time. The customizable tool allows travel managers to filter their search by booking, traveller, destination or even timeframe. This duty of care content is provided by leading travel risk intelligence company Riskline whose in-depth, verified global intelligence allows business travel professionals to respond to the most up to date safety requirements and support their duty of care commitment. Luca Carlucci, CEO of BizAway, a corporate travel agency and technology company based in Italy and Spain, explains: "We at BizAway are delighted to partner with Riskline, a global leader in travel risk management. Their world-class service will help keep our clients safe and informed during this turbulent time." Emanuele Scansani, the director of Partnerships & Strategic Relations at Riskline adds: "Riskline is thrilled about its new partnership with BizAway. We look forward to helping them provide an excellent duty of care service to their clients."
Renovated space at Shinsegae Duty Free Myeongdong is a prime destination for retail tourism
Shinsegae Duty Free announced the grand reopening of the fully renovated 11th floor at its Myeongdong flagship store. The revitalised space was transformed into a premier destination where over 100 curated brands and the latest trends converge for global travelers. This renovation positions the 11th floor of the flagship as a Korean trend hub, showcasing various rising brands in a thoughtfully curated environment. This newly curated space features a distinctive lineup of the trendiest and most innovative brands across food, fashion, liquor, character and K-pop goods, providing foreign visitors with a one-stop shop to experience Korean culture and trends. That said, visitors can explore a wide range of premium offerings ranging from artisanal packaged food and trendy desserts to fashion and character goods in one place. Shinsegae senior vice-president Jungwon Chae remarked that speed and trend responsiveness lie at the core of the company’s growth strategy. Chase said: “We've carefully analysed Seoul's key trend hubs, namely Seongsu, Bukchon, Hongdae, and others. We brought that energy into our Myeongdong store where our goal is to enable customers to easily discover Korea's most trendy brands and products in one convenient space." He added that Shinsegae will strengthen its focus on K-content-driven product development and store experiences, aiming to elevate duty-free shopping while fostering strong partnerships with brands and creators. This comprehensive renovation underscores Shinsegae Duty Free's commitment to offering the best of Korea's culture, trends, and lifestyle to international visitors, making Myeongdong the ultimate destination for trend-savvy travelers. A grand taste of Shinsegae At the heart of this renovation is Taste of Shinsegae, a specially curated zone that offers a choice selection of products, including chocolates, snacks, packaged foods, and supplements. The space also features a pop-up zone showcasing trendy SNS-favorite brands and regional delicacies, catering to the evolving tastes of foreign tourists. Additionally, the popular Space of BTS dedicated to the K-pop super-group was relocated within the 11th floor, with upgraded interactive features and immersive content to deepen fan engagement. This renovation reflects surging global interest in Korean culture and the steady rebound of international travel. Per store records, food category sales rose by 40 percent in the first half of 2025, underscoring heightened demand for Korea's culinary and lifestyle offerings.
British Airways introduces Avios collection on World Duty Free purchases
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases. From sunglasses and skincare to fragrances and fashion, customers can now collect one Avios per £1 spent in any World Duty Free shop across all of Heathrow’s terminals. To start collecting, Members should ensure they have signed up to Red by Dufry, World Duty Free’s loyalty programme, and entered their Executive Club details in the Red by Dufry app. Avios will be awarded within 72 hours of each eligible purchase, and a bonus 250 Avios is available on the first transaction. Savvy shoppers can also use their British Airways American Express card to pay for their purchase, collecting even more Avios. Colm Lacy, British Airways’ Chief Commercial Offer, said: “We know how much collecting Avios makes a difference to our customers’ travels, so we continue to find new ways to make collecting it easier than ever. With World Duty Free’s expansive presence at Heathrow, there’ll be plenty of opportunity for Members to collect Avios, bringing them one step closer to their next flight, holiday or experience.” The British Airways Executive Club continues to evolve to make collecting and spending Avios even more rewarding. Earlier this year, the airline’s first Avios-Only flights were introduced, and it was announced that Avios can be used to purchase British Airways Holidays packages. New retailers continue to join more than 1,500 retailers on shopping.ba.com, including eBay which was added in September. Members of the Iberia Plus loyalty programme can also collect one Avios per €1 spent when shopping in World Duty Free shops in Spain.
AirAsia India integrates the Pilot Flight Duty Logbook with DGCA’s eGCA Platform
AirAsia India, in collaboration with the Directorate General of Civil Aviation (DGCA), integrates the Pilot’s Flight Duty Logbook directly from its Crew Management system to the eGCA platform. The eGCA platform provides end-to-end solutions and connectivity with regional offices to improve transparency and accountability across all functions of DGCA. This initiative, as part of DGCA's digitization program, will eliminate the need for pilots to hand-fill their flight and simulator duties carried out during their career in physical logbooks, thereby improving efficiency and transparency. Pilots were traditionally required to update their Pilot LogBook in physical logbooks, as required by the MOCA's Aircraft Rule, 1937 (67A). However, with the integration of AirAsia India's Crew Management system with eGCA's LogBook API (Application Program Interface), this process will now be digitised, making it simpler, more user-friendly, and more sustainable. Talking about this initiative, Capt. Manish Uppal, head of operations, AirAsia India, said, "We are proud to collaborate with DGCA in integrating our Crew Management System with eGCA's LogBook API. This initiative is a significant step towards improving the efficiency and transparency of the aviation industry and also contributing to sustainability. By eliminating the need for pilots to manually update their Pilot LogBooks, we are simplifying the process and making it more user-friendly. This initiative in conjunction with DGCA is a testament to our commitment to innovation and digitization, and we are excited to continue working towards making services simpler and more user-friendly for pilots." eGCA provides 298 services, including pilot licensing, with the goal of adding value to DGCA safety regulation, eliminating operational inefficiencies, improving personal interaction, regulatory reporting, increasing productivity, and increasing transparency. With this partnership, AirAsia India and DGCA are striving to make services simpler and more user-friendly for pilots, while also enhancing the overall efficiency and transparency of the aviation industry. In addition to providing accurate real-time pilot flying hours, this integration will also facilitate the timely submission of applications for pilot licensing, renewal, and endorsement by eliminating multiple data validation steps. As manual intervention in the process is significantly reduced, this will result in faster processing of applications, as the verification of flying data in submitted applications will be considerably streamlined. This initiative will greatly benefit both pilots and DGCA, improving the efficiency and accuracy of the licensing process
CT Partners presents its End of Fiscal Year report
Australia’s third-largest travel buying group CT Partners declared in its end of fiscal year (EOFY) report that professional travel support is now essential for organisations aiming to drive continuity, control spend and meet rising duty of care obligations. This is in light of increasing global unrest, economic pressure and operational volatility. Indeed, the role of corporate travel as a front-line business function is key when it comes to protecting people, maintaining productivity and managing risk is under scrutiny more than ever. More than ever, businesses are turning to professional advisors to manage risk, uphold duty of care, and protect productivity especially under the growing pressure of tighter budgets and increased scrutiny around travel value. As a result, CT Partners members are responding with real-time support, priority supplier access, proactive disruption management, and strategic planning that ensures every trip delivers measurable return. According to CT Partners chief executive Matt Masson: “In today’s environment, travel is no longer about convenience. It’s now about capability. Business leaders must ask: if something goes wrong mid-journey, who is responsible, and how quickly can we respond? Our members are experts in duty of care, itinerary resilience, and supplier negotiation. They don’t just book travel. They safeguard your people and your productivity.” What companies need to look at Masson cited three key points that companies need to review in their respective travel programmes in these uncertain times. He ticks them off as: “One, how well your current provider manages risk and disruption; two, what kind of reporting they give you on spend and ROI; and three, how proactive they are in finding better-value options.” Masson explained that these are areas where CT Partners members consistently outperform, because they have the systems, relationships, and insights to deliver.
ATPI India Pvt. Ltd. wins Technology Innovation of the Year – India for ATPI Traveller Tracking System
ATPI India Pvt. Ltd. has showcased its expertise as the best travel technology management company in India as it took home the Technology Innovation of the Year - India category at the TDM Travel Trade Excellence Awards 2024 - Asia for its innovative ATPI Traveller Tracking System, which enables companies to monitor, communicate with, and protect their workforce travelling to high-risk regions. The solution provides both employers and travellers with a system that offers a new level of security and confidence, allowing them to focus on proactive risk mitigation instead of reactive problem-solving. It offers real-time monitoring capabilities via an intuitive map interface that displays traveller locations alongside continuously updated risk levels, validated against multiple intelligence sources. Through the ATPI Traveller Tracking System, which is accessible 24/7 on desktop and mobile devices, companies can gain access to detailed traveller itineraries and contact options via SMS and email. Each communication channel is complete with prepopulated templates, allowing quick communication in case of emergency. Customisable search filters meanwhile facilitate bespoke travel data overviews, enabling monitoring by various criteria such as city, airport, or risk level. “An up-to-date audit trail of all interactions supports companies in documenting their duty of care compliance. The system has yielded measurable results, significantly enhancing clients' ability to ensure traveller safety,” said Sonia Yap, Marketing Manager - Asia at ATPI India. For instance, a global energy client in India reported a 30% reduction in employee safety confirmation times during high-risk travel, streamlining their crisis management processes. The ATPI Traveller Tracking System is also affordable and globally accessible, ensuring companies of all sizes can enhance their travel risk management efforts. “By offering an affordable, globally accessible solution, the ATPI Traveller Tracking SystemTM has redefined industry standards for travel risk management. It delivers peace of mind through automatically updated risk levels and instant emergency communication capabilities,” Yap added. TDM Travel Trade Excellence Awards - Asia is a premier awards programme presented by Travel Daily Media. It seeks to honour the pinnacle of excellence in Asia's travel industry, covering the best hotels, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology. The TDM Travel Trade Excellence Awards 2024 – Asia is presented by Travel Daily Media. To view the full list of winners, click here. For more details, please contact Jane Patiag at +(65) 3158 1386 ext. 217 or awards@traveldailymedia.com.
Phulay Bay, a Ritz-Carlton Reserve turns Pink this October
Phulay Bay, a Ritz-Carlton Reserve, the ultra-luxurious seafront sanctuary in Southern Thailand’s Krabi province, will glow pink this October as it marks Breast Cancer Awareness Month by transforming into a sanctuary of solidarity and showcasing a series of inspiring activities dedicated to the promotion of women’s health. Staged every October, Breast Cancer Awareness Month is an international campaign which strives to increase understanding and reduce the risk of breast cancer, which affects 2.3 million women worldwide. In a bold commitment to the cause, Phulay Bay will become a beacon of hope as Sala Srichan, the resort’s elegant Thai pavilion, is illuminated in a soothing yet striking pink hue for the entire month – taking its place alongside iconic global landmarks such as the Eiffel Tower, Empire State Building, and Sydney Opera House. Reinforcing this important message, the resort’s restaurants and bars will also present a dedicated selection of “Phulay Bay Turns Pink” dishes and drinks. Phulay Bay is also delighted to welcome Dr. Shagnika Pradhan to host a full month of customized wellness programs dedicated to women’s health. A naturopathy and yogic science specialist with seven years of experience, Dr. Shagnika is an expert in areas such as pain and stress management, traditional Chinese medicines, herbal remedies, nutrition, healing, lifestyle, and yoga. Throughout Breast Cancer Awareness Month, she will invite men and women to embark on holistic wellness journeys that connect them with the five Ayurvedic elements: Earth, Water, Fire, Air, and Space. Earth (or “prithvi”) programs are rooted in natural nourishment with yogic postures, nutrition, self massage demonstrations and cooling clay packs to help guests feel fully grounded, while Water (“jal”) sessions promote spiritual cleansing, with open chest poses, hot & cold compression, breathing practices, and cooling techniques to enhance the flow of energy. Fire (“agni”) is dedicated to boosting immunity and vitality with abdominal yoga postures, a castor oil pack, herbal tea making, and chakra meditation, and Air (“vayu”) focuses on breathing work and energy flow with respiration exercises, aromatherapy, and self acupressure techniques to target the body’s qi flow and meridians. Finally, Space (“akash”) promotes awareness and encourages healing with heart chakra meditation, mantra chanting, singing bowls, and gratitude rituals. As part of The Ritz-Carlton’s “Community Footprints” initiative, the resort will extend its duty of care to its associates – its treasured ladies and gentlemen. Phulay Bay has collaborated with Wattanapat International Hospital, whose medical experts will visit the resort to offer breast cancer awareness training, which could prove vital in helping to identify the disease at its early stages. “At Phulay Bay, we care deeply for the health and wellbeing of all our ladies, gentlemen, and cherished guests. As the world marks Breast Cancer Awareness Month this October, we want to make a meaningful impact by encouraging all women to gain a greater understanding of this awful disease. By combining the striking symbolism of our bright pink sala with fundraising initiatives, and expert-led wellness sessions by Dr. Shagnika Pradhan, we are striving to make a real difference to the lives of women,” said Mr. Vidya Sagar, the resort’s General Manager.
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