Search Results forduty of care
GlobalStar partners with Magnatech for Duty of Care and Approval Solutions
GlobalStar Travel Management has announced a global partnership with Magnatech® Travel Management Solutions for its automated risk messaging and duty of care platform, SafeToGo™ and its automated workflows solution, MTWorkflows®. Under the terms of the new relationship GlobalStar Partners will gain access to preferential member rates for the two effective services. In implementing both solutions, GlobalStar’s Partners and their clients will also benefit from access to Magnatech’s universal portal interface. SafeToGo’s travel risk management is designed to serve both agencies and their corporate clients, enhancing traveller safety and streamlining travel disruption management. MTWorkflows is designed to deliver operational efficiencies and accuracy by automating workflows such as messaging, quality control, PNR validation, auto-ticketing, policy validation, pre-trip approval, and more. Julian Russell, Executive Director of IT and Supplier Relations at GlobalStar comments: "Our collaboration with Magnatech opens up new avenues for our Partners to further extend the Duty of Care they provide as standard to their clients. We believe that both solutions, SafeToGo and MTWorkflows are game-changers, and we're excited to see the positive impact they will have on the network." Paul Gioia, CEO of Magnatech, expresses his excitement: "We’ve been working with GlobalStar for years, however this partnership represents a significant milestone in our relationship. We are proud to join forces with GlobalStar and expand our reach within the organization. Together, we will empower GlobalStar TMCs with the tools and resources they need to deliver exceptional duty of care services to their clients."
Traveller survey highlights ‘duty of care’ gap for remote working and bleisure travel
Responses to a survey by BCD Travel suggest strong traditional travel risk management practices but reveal shortcomings in support for future of work trends. More than three-quarters of business travellers say their employer treats traveler health, safety and security as a priority, but only 36% of travelers say their employer unconditionally takes care of their safety and security when working remotely and another 25% don’t know, according to a recent BCD Travel survey in August. The survey of 674 business travellers worldwide aimed to examine travel risk management and the traveller experience, as well as a variety of measures that may improve the health, safety and security of business travelers on the road. According to the survey respondents, companies are doing reasonably well supporting traditional travel risk management, but there’s a lack of support for newer workforce behaviors, specifically remote work and bleisure travel. Some 64% of travelers don’t know if they are covered by their organisation’s travel security and medical support if they extend their business trip for leisure purposes. “This survey shows the growing need for a mindset shift from travel risk management to people risk management,” said Mike Janssen, global chief operating officer and chief commercial officer for BCD Travel. “Today’s duty of care policies have to address the realities of hybrid or work-from-anywhere workforces as well as the changing values around traveler wellbeing.” A separate BCD survey in March on corporate travel program priorities among travel buyers placed traveller wellbeing as the second priority behind duty of care. Although some business traveller respondents from the most recent traveller survey in August said their employers provide post-trip support, such as personal time off (13%), requests for feedback post-trip (11%), or follow up with on-trip security or medical incidents (10%), 39% said they receive no support. An additional 16% said they don’t know if there is such support. Other survey highlights: 75% of travellers rarely or never feel unsafe during a business trip. Of the 23% who sometimes or regularly feel unsafe, a slightly higher percentage of men than women feel unsafe, and an even higher percentage of non-binary/non-conforming travellers feel unsafe. When travellers do feel unsafe, it is most often when walking in the streets (44%), driving in an unfamiliar location (43%), or using public transportation (40%). Travelers are less likely to feel unsafe at a restaurant (6%) or in a hotel room (6%). The main actions travellers take to support their own safety include separating their hotel room key from its envelope (50%), taking a taxi or ride-hailing service instead of public transportation (46%), and checking the fire escape route at their hotel (40%). The top support measures from their organisations that travellers say make them feel safe and secure on a trip are travel alerts and security notifications (61%), a central contact in case of an emergency (53%), pre-trip destination security information (51%), and clear instructions on what to do in an emergency (44%). People wellbeing needs to be top priority at any company. Otherwise, employers risk damage to employee physical and mental health and decreasing job satisfaction, which could lead to talent loss. People who don’t feel safe and cared for are unlikely to stay. This can cause reputational damage, rising costs and negatively impact company performance. Managing employee risks correctly, on the contrary, will give organisations an edge in talent recruitment and retention. Travel buyers can better address duty of care by not only creating and maintaining an effective travel risk management program but by making the program and policies accessible and part of a culture that promotes health, safety and security. Some of the areas, that successful risk management should address, are: Hybrid workforces New sets of locations Work-from-anywhere policies Political unrest Changing values Travellers wellness Risk mitigation Cost Additionally, companies can look to technology tools, such as BCD Alert, COVID-19 Information Hub and security messaging to manage travel risk and keep employees informed on changing travel rules and risks. BCD helps clients to adapt travel policies, communicate with travelers and provide the right traveller tools to support the changing needs of people risk management. BCD clients can also take the Traveler Security Program Assessment, which conducts an in-depth review of their duty of care practices and policies to check their effectiveness against today’s risks.
Duty of care at forefront of new travel risk management platform
With duty of care firmly front of mind for business travel managers planning post-pandemic travel, a new platform gives them the latest information and tools they need to respond to the current climate and ensure client safety. The new Travel Risk Management platform by BizAway, scheduled to be launched in July, puts traveller safety at the forefront. A dynamic map enables ongoing tracking of each traveller's position in real-time. The customizable tool allows travel managers to filter their search by booking, traveller, destination or even timeframe. This duty of care content is provided by leading travel risk intelligence company Riskline whose in-depth, verified global intelligence allows business travel professionals to respond to the most up to date safety requirements and support their duty of care commitment. Luca Carlucci, CEO of BizAway, a corporate travel agency and technology company based in Italy and Spain, explains: "We at BizAway are delighted to partner with Riskline, a global leader in travel risk management. Their world-class service will help keep our clients safe and informed during this turbulent time." Emanuele Scansani, the director of Partnerships & Strategic Relations at Riskline adds: "Riskline is thrilled about its new partnership with BizAway. We look forward to helping them provide an excellent duty of care service to their clients."
British Airways introduces Avios collection on World Duty Free purchases
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases. From sunglasses and skincare to fragrances and fashion, customers can now collect one Avios per £1 spent in any World Duty Free shop across all of Heathrow’s terminals. To start collecting, Members should ensure they have signed up to Red by Dufry, World Duty Free’s loyalty programme, and entered their Executive Club details in the Red by Dufry app. Avios will be awarded within 72 hours of each eligible purchase, and a bonus 250 Avios is available on the first transaction. Savvy shoppers can also use their British Airways American Express card to pay for their purchase, collecting even more Avios. Colm Lacy, British Airways’ Chief Commercial Offer, said: “We know how much collecting Avios makes a difference to our customers’ travels, so we continue to find new ways to make collecting it easier than ever. With World Duty Free’s expansive presence at Heathrow, there’ll be plenty of opportunity for Members to collect Avios, bringing them one step closer to their next flight, holiday or experience.” The British Airways Executive Club continues to evolve to make collecting and spending Avios even more rewarding. Earlier this year, the airline’s first Avios-Only flights were introduced, and it was announced that Avios can be used to purchase British Airways Holidays packages. New retailers continue to join more than 1,500 retailers on shopping.ba.com, including eBay which was added in September. Members of the Iberia Plus loyalty programme can also collect one Avios per €1 spent when shopping in World Duty Free shops in Spain.
AirAsia India integrates the Pilot Flight Duty Logbook with DGCA’s eGCA Platform
AirAsia India, in collaboration with the Directorate General of Civil Aviation (DGCA), integrates the Pilot’s Flight Duty Logbook directly from its Crew Management system to the eGCA platform. The eGCA platform provides end-to-end solutions and connectivity with regional offices to improve transparency and accountability across all functions of DGCA. This initiative, as part of DGCA's digitization program, will eliminate the need for pilots to hand-fill their flight and simulator duties carried out during their career in physical logbooks, thereby improving efficiency and transparency. Pilots were traditionally required to update their Pilot LogBook in physical logbooks, as required by the MOCA's Aircraft Rule, 1937 (67A). However, with the integration of AirAsia India's Crew Management system with eGCA's LogBook API (Application Program Interface), this process will now be digitised, making it simpler, more user-friendly, and more sustainable. Talking about this initiative, Capt. Manish Uppal, head of operations, AirAsia India, said, "We are proud to collaborate with DGCA in integrating our Crew Management System with eGCA's LogBook API. This initiative is a significant step towards improving the efficiency and transparency of the aviation industry and also contributing to sustainability. By eliminating the need for pilots to manually update their Pilot LogBooks, we are simplifying the process and making it more user-friendly. This initiative in conjunction with DGCA is a testament to our commitment to innovation and digitization, and we are excited to continue working towards making services simpler and more user-friendly for pilots." eGCA provides 298 services, including pilot licensing, with the goal of adding value to DGCA safety regulation, eliminating operational inefficiencies, improving personal interaction, regulatory reporting, increasing productivity, and increasing transparency. With this partnership, AirAsia India and DGCA are striving to make services simpler and more user-friendly for pilots, while also enhancing the overall efficiency and transparency of the aviation industry. In addition to providing accurate real-time pilot flying hours, this integration will also facilitate the timely submission of applications for pilot licensing, renewal, and endorsement by eliminating multiple data validation steps. As manual intervention in the process is significantly reduced, this will result in faster processing of applications, as the verification of flying data in submitted applications will be considerably streamlined. This initiative will greatly benefit both pilots and DGCA, improving the efficiency and accuracy of the licensing process
ATPI India Pvt. Ltd. wins Technology Innovation of the Year – India for ATPI Traveller Tracking System
ATPI India Pvt. Ltd. has showcased its expertise as the best travel technology management company in India as it took home the Technology Innovation of the Year - India category at the TDM Travel Trade Excellence Awards 2024 - Asia for its innovative ATPI Traveller Tracking System, which enables companies to monitor, communicate with, and protect their workforce travelling to high-risk regions. The solution provides both employers and travellers with a system that offers a new level of security and confidence, allowing them to focus on proactive risk mitigation instead of reactive problem-solving. It offers real-time monitoring capabilities via an intuitive map interface that displays traveller locations alongside continuously updated risk levels, validated against multiple intelligence sources. Through the ATPI Traveller Tracking System, which is accessible 24/7 on desktop and mobile devices, companies can gain access to detailed traveller itineraries and contact options via SMS and email. Each communication channel is complete with prepopulated templates, allowing quick communication in case of emergency. Customisable search filters meanwhile facilitate bespoke travel data overviews, enabling monitoring by various criteria such as city, airport, or risk level. “An up-to-date audit trail of all interactions supports companies in documenting their duty of care compliance. The system has yielded measurable results, significantly enhancing clients' ability to ensure traveller safety,” said Sonia Yap, Marketing Manager - Asia at ATPI India. For instance, a global energy client in India reported a 30% reduction in employee safety confirmation times during high-risk travel, streamlining their crisis management processes. The ATPI Traveller Tracking System is also affordable and globally accessible, ensuring companies of all sizes can enhance their travel risk management efforts. “By offering an affordable, globally accessible solution, the ATPI Traveller Tracking SystemTM has redefined industry standards for travel risk management. It delivers peace of mind through automatically updated risk levels and instant emergency communication capabilities,” Yap added. TDM Travel Trade Excellence Awards - Asia is a premier awards programme presented by Travel Daily Media. It seeks to honour the pinnacle of excellence in Asia's travel industry, covering the best hotels, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology. The TDM Travel Trade Excellence Awards 2024 – Asia is presented by Travel Daily Media. To view the full list of winners, click here. For more details, please contact Jane Patiag at +(65) 3158 1386 ext. 217 or awards@traveldailymedia.com.
Business travel volume will decrease significantly in 2025 amidst US Govt actions: GBTA
Representative Image As a result of recent US government actions including tariffs, cross-border policies and entry restrictions, global business travel professionals are newly navigating a complex and uncertain landscape regarding the potential impact on business travel volume, spending and revenue for 2025. According to a new poll conducted by the Global Business Travel Association (GBTA), a significant portion of over 900 global industry respondents are anticipating declines ahead and overall optimism has taken a hit in the last few weeks, reflecting the uncertainty gripping the sector and other industries. Recent US government actions were defined in the GBTA poll as tariffs on imported products, US entry restrictions for travellers from specific countries, advisories against travel to the US, cross-border policies resulting in detainment risks, and decreased business travel for US federal employees. As a result of these multiple initiatives, the poll reveals that: Less than half of global buyers (44%) anticipate their organization’s business travel spending and volume in 2025 will not be impacted, compared to 25% of travel suppliers who say the same for their business travel revenue. Almost a third (29%) of global travel buyers expect a decline in business travel volume at their companies in 2025, averaging a 21% decrease. Additionally, a fairly large portion of travel buyers (19%) are uncertain about what the impact will be. Related, 27% of buyers now predict a 20% decrease on average in their business travel spending this year. (Notably, with global business travel spending forecast to reach $1.63 trillion USD in 2025, that could represent a potential decline in spending of up to $88 billion.) 37% of travel suppliers and travel management company (TMC) professionals anticipate a decline of 18% on average in related revenue. Because of overall concerns, only 31% of global industry professionals remain optimistic about the overall industry outlook for this year, while 40% are neutral. This marks a significant decline from GBTA’s November 2024 poll where 67% of global industry professionals reported an optimistic outlook for 2025 and 26% were neutral. “While the outlook for global business travel was incredibly strong coming into 2025, our research now shows increasing concerns and uncertainty within our industry, considering recent actions taken by the US government. Traveling for work plays a vital role in supporting business growth, resilient economies, strong diplomatic ties and valuable connections,” said Suzanne Neufang, CEO, GBTA. “Productive and essential business travel is threatened in times of economic uncertainty or in an environment of additional barriers and restrictions. This undermines economic prosperity and damages the many sectors that rely on global business travel to survive and thrive.” Neufang added there are two key factors to watch that would influence longer-term impact for business travel: if there’s sustained economic pressure or uncertainty weighing on company budgets and if cross-border travel and global workforce mobility to and from the US are restricted. The GBTA poll reflects responses from travel managers (buyers), suppliers, travel management companies and other travel intermediaries from across four regions and 45 countries. Additional key findings include: 7% of buyer organizations have revised their corporate travel policies for travel to or from the US since January 2025, and another one-quarter (25%) say they are planning to or will consider doing so in the future. 64% are staying the course. Additionally, up to 20% have or are considering cancelling, moving or pulling attendance from meetings and events located in the US. 10% are planning or considering cancelling employee attendance at US events. When it comes to relocating meetings or events from the US, a total of 14% say their organization has already done so (8%) or is considering it (6%). Companies located outside of the US are three times more likely to relocate meetings to somewhere other than the US. Respondents’ top concerns for long-term impact of US government actions are related to economics ─ namely business travel costs (54%) and potential budget cuts (40%) ─ along with additional travel processing and administration needs such as visas or documentation (46%). This was followed closely by traveler-focused concerns such as employee willingness to travel to the US and increased safety and duty of care (both at 37%). Additionally, when asked if they personally know someone whose trip has been affected by US border or travel policy changes, 23% of global industry professionals say they do. A total of 905 responses were received by GBTA from global travel buyers, suppliers and other industry professionals across North America, Europe, Latin America and Asia-Pacific, Latin America and Africa and Middle East for the poll fielded 31 March to 8 April , 2025.
Top ten tips to stay safe for ‘Solo Travellers’
Representative Image New studies have revealed that searches for solo travel have increased by 90%. Business travel experts at Booking.com for Business have given 10 tips on how to keep safe as a solo business traveller. 1) Prepare before traveling Depending on where you are visiting, you’ll need to check your business travel policy and duty of care to see if there are any recommendations for the specific country you’re traveling to. Ensure that the transport you are using is safe, and if your airport arrival time is later, factor this into your itinerary. You are also advised to research local emergency service numbers and the neighbourhood of your accommodation. If you are visiting a country that speaks a different language than your own, try to learn some basic words and phrases. 2) Be mindful of what you post on social media Posting in real time on social media can pose a risk to your safety. Whilst it is tempting to share pictures of delicious local food and sights, sending constant updates of your live location can make it easy for people to track your whereabouts. 3) Get business travel insurance Insurance is important for all travel, be it business or otherwise. Interruptions to your plans due to natural disasters, accidents, medical issues, or flight delays can cost you time, money and peace of mind. To make sure you don’t end up in a stressful situation and are protected in any difficult travel scenario, take out additional protection in the form of business travel insurance. It is best to check insurance options recommended by your company or with your travel manager if you’re arranging it yourself. 4) Use travel safety products Ample products are now available to mitigate the risks of business travel, including safety bracelets, portable batteries, and portable alarms. In some destinations, it is also legal to carry an aerosol spray that can be used as a disabling weapon by irritating the eyes and airways. It is vital that you check the laws on this at your destination before you go. As well as these physical products, there are business travel software tools that, if shared with your travel manager, can help them oversee your locations and keep you safe. 5) Be aware while exploring Most business travellers like to add on a few days of leisure time to explore a destination once their business meetings are over, but if you’re unfamiliar with the local area, it’s wise to explore during daylight hours only. You can also check with hotel staff and ask them to book licensed taxis to get around. It is also a good idea to ask hotel staff for advice about the local area. 6) Take care when withdrawing money ATM’s can be a hotspot for theft, especially for tourists who may be unaware of local areas where thieves operate. Business travellers should not carry large amounts of cash and should leave it in a safe in their hotel, along with any other valuables they have taken abroad. Anti-theft aluminium or carbon fire wallets can also stop criminals from scanning your cards without realizing. 7) Choose accommodation carefully Whether an employee or a different team is booking business travel accommodation, it’s important to be aware of safety requirements for female business travellers. When selecting business travel accommodation, pay attention to the hotel location, reviews, and whether or not there is a 24/7 reception service. For added security, you can also look out for measures like fingerprint scanning upon entry and CCTV. 8) Keep travel documents safe While it may seem obvious, it’s easy to forget where you’ve put all of your important travel documents while you’re busy on the move for work. Being prepared and creating a backup (often simply digital copies will suffice) of travel and identity documents is a great way to avoid any safety issues at your destination. 9) Dress sensibly Dressing appropriately can make you less of a target for pickpockets, whether you are a male or female traveller. Try not to wear expensive jewellery, handbags, or clothing that may attract attention. 10) Provide feedback to your employees Giving feedback to your employer after a business travel trip is a great way to make sure any safety risks for female business travel are avoided in the future. You can highlight useful safety or security services you appreciated, transport options that made you feel safe, or aspects of the hotel that made it a success. It’s also important to mention the parts of the trip that need to be improved upon.
ATPI Travel (Hong Kong) Limited recognised at TDM Travel Trade Excellence Awards 2025 – Hong Kong
ATPI Travel (Hong Kong) Limited clinched the Global Travel Management Company of the Year - Hong Kong accolade at the TDM Travel Trade Excellence Awards 2025 - Hong Kong, proving its leading initiatives in the travel industry. The award acknowledges ATPI's exceptional performance in delivering comprehensive travel solutions through its extensive global network of over 100 offices. ATPI combines advanced technology with personalised service and deep local knowledge across specialised sectors. With dedicated divisions in corporate, marine, energy, sports, and M.I.C.E. (Meetings, Incentives, Conferences, and Events), the company crafts bespoke travel solutions that address the unique challenges and requirements of each industry. This sector-specific approach enables ATPI to deliver highly specialised services that go beyond conventional travel management, ensuring each client receives precisely tailored solutions that align with their industry's distinct operational demands and compliance requirements. "This recognition reflects our unwavering commitment to delivering exceptional travel management services that combine cutting-edge technology with personalised attention," says Kelly Jones, Managing Director of ATPI Hong Kong. "Our impressive 99% client retention rate and world-class Net Promoter Score of 66 demonstrate that our approach of blending innovative solutions with dedicated customer service truly resonates with our clients." ATPI Hong Kong's excellence in duty of care was notably demonstrated during the Singapore Airlines Flight SQ321 incident, where its advanced travel tracking system and swift crisis response capabilities proved invaluable. Furthermore, ATPI uses cutting-edge solutions such as Analytics 2.0 and pioneered the integration of Microsoft Teams with Amadeus’s Cytric Easy, setting new standards in the region. ATPI represents the gold standard for modern travel management companies, making it the rightful recipient of the TDM Travel Trade Excellence Awards 2025 - Hong Kong accolade. With a unique combination of personalised service, global reach, and proven excellence in critical situations, ATPI not only meets the evolving demands of corporate travel management but also shapes its future. TDM Travel Trade Excellence Awards - Hong Kong is a premier awards programme presented by Travel Daily Media. It seeks to honour the pinnacle of excellence in Hong Kong's travel industry, covering the best hotels, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology. The TDM Travel Trade Excellence Awards 2025 – Hong Kong is presented by Travel Daily Media. To view the full list of winners, click here. For more details, please contact Danica Avila at danica@charltonmediamail.com.
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