Search Results forduty of care
GlobalStar partners with Magnatech for Duty of Care and Approval Solutions
GlobalStar Travel Management has announced a global partnership with Magnatech® Travel Management Solutions for its automated risk messaging and duty of care platform, SafeToGo™ and its automated workflows solution, MTWorkflows®. Under the terms of the new relationship GlobalStar Partners will gain access to preferential member rates for the two effective services. In implementing both solutions, GlobalStar’s Partners and their clients will also benefit from access to Magnatech’s universal portal interface. SafeToGo’s travel risk management is designed to serve both agencies and their corporate clients, enhancing traveller safety and streamlining travel disruption management. MTWorkflows is designed to deliver operational efficiencies and accuracy by automating workflows such as messaging, quality control, PNR validation, auto-ticketing, policy validation, pre-trip approval, and more. Julian Russell, Executive Director of IT and Supplier Relations at GlobalStar comments: "Our collaboration with Magnatech opens up new avenues for our Partners to further extend the Duty of Care they provide as standard to their clients. We believe that both solutions, SafeToGo and MTWorkflows are game-changers, and we're excited to see the positive impact they will have on the network." Paul Gioia, CEO of Magnatech, expresses his excitement: "We’ve been working with GlobalStar for years, however this partnership represents a significant milestone in our relationship. We are proud to join forces with GlobalStar and expand our reach within the organization. Together, we will empower GlobalStar TMCs with the tools and resources they need to deliver exceptional duty of care services to their clients."
Traveller survey highlights ‘duty of care’ gap for remote working and bleisure travel
Responses to a survey by BCD Travel suggest strong traditional travel risk management practices but reveal shortcomings in support for future of work trends. More than three-quarters of business travellers say their employer treats traveler health, safety and security as a priority, but only 36% of travelers say their employer unconditionally takes care of their safety and security when working remotely and another 25% don’t know, according to a recent BCD Travel survey in August. The survey of 674 business travellers worldwide aimed to examine travel risk management and the traveller experience, as well as a variety of measures that may improve the health, safety and security of business travelers on the road. According to the survey respondents, companies are doing reasonably well supporting traditional travel risk management, but there’s a lack of support for newer workforce behaviors, specifically remote work and bleisure travel. Some 64% of travelers don’t know if they are covered by their organisation’s travel security and medical support if they extend their business trip for leisure purposes. “This survey shows the growing need for a mindset shift from travel risk management to people risk management,” said Mike Janssen, global chief operating officer and chief commercial officer for BCD Travel. “Today’s duty of care policies have to address the realities of hybrid or work-from-anywhere workforces as well as the changing values around traveler wellbeing.” A separate BCD survey in March on corporate travel program priorities among travel buyers placed traveller wellbeing as the second priority behind duty of care. Although some business traveller respondents from the most recent traveller survey in August said their employers provide post-trip support, such as personal time off (13%), requests for feedback post-trip (11%), or follow up with on-trip security or medical incidents (10%), 39% said they receive no support. An additional 16% said they don’t know if there is such support. Other survey highlights: 75% of travellers rarely or never feel unsafe during a business trip. Of the 23% who sometimes or regularly feel unsafe, a slightly higher percentage of men than women feel unsafe, and an even higher percentage of non-binary/non-conforming travellers feel unsafe. When travellers do feel unsafe, it is most often when walking in the streets (44%), driving in an unfamiliar location (43%), or using public transportation (40%). Travelers are less likely to feel unsafe at a restaurant (6%) or in a hotel room (6%). The main actions travellers take to support their own safety include separating their hotel room key from its envelope (50%), taking a taxi or ride-hailing service instead of public transportation (46%), and checking the fire escape route at their hotel (40%). The top support measures from their organisations that travellers say make them feel safe and secure on a trip are travel alerts and security notifications (61%), a central contact in case of an emergency (53%), pre-trip destination security information (51%), and clear instructions on what to do in an emergency (44%). People wellbeing needs to be top priority at any company. Otherwise, employers risk damage to employee physical and mental health and decreasing job satisfaction, which could lead to talent loss. People who don’t feel safe and cared for are unlikely to stay. This can cause reputational damage, rising costs and negatively impact company performance. Managing employee risks correctly, on the contrary, will give organisations an edge in talent recruitment and retention. Travel buyers can better address duty of care by not only creating and maintaining an effective travel risk management program but by making the program and policies accessible and part of a culture that promotes health, safety and security. Some of the areas, that successful risk management should address, are: Hybrid workforces New sets of locations Work-from-anywhere policies Political unrest Changing values Travellers wellness Risk mitigation Cost Additionally, companies can look to technology tools, such as BCD Alert, COVID-19 Information Hub and security messaging to manage travel risk and keep employees informed on changing travel rules and risks. BCD helps clients to adapt travel policies, communicate with travelers and provide the right traveller tools to support the changing needs of people risk management. BCD clients can also take the Traveler Security Program Assessment, which conducts an in-depth review of their duty of care practices and policies to check their effectiveness against today’s risks.
Duty of care at forefront of new travel risk management platform
With duty of care firmly front of mind for business travel managers planning post-pandemic travel, a new platform gives them the latest information and tools they need to respond to the current climate and ensure client safety. The new Travel Risk Management platform by BizAway, scheduled to be launched in July, puts traveller safety at the forefront. A dynamic map enables ongoing tracking of each traveller's position in real-time. The customizable tool allows travel managers to filter their search by booking, traveller, destination or even timeframe. This duty of care content is provided by leading travel risk intelligence company Riskline whose in-depth, verified global intelligence allows business travel professionals to respond to the most up to date safety requirements and support their duty of care commitment. Luca Carlucci, CEO of BizAway, a corporate travel agency and technology company based in Italy and Spain, explains: "We at BizAway are delighted to partner with Riskline, a global leader in travel risk management. Their world-class service will help keep our clients safe and informed during this turbulent time." Emanuele Scansani, the director of Partnerships & Strategic Relations at Riskline adds: "Riskline is thrilled about its new partnership with BizAway. We look forward to helping them provide an excellent duty of care service to their clients."
Renovated space at Shinsegae Duty Free Myeongdong is a prime destination for retail tourism
Shinsegae Duty Free announced the grand reopening of the fully renovated 11th floor at its Myeongdong flagship store. The revitalised space was transformed into a premier destination where over 100 curated brands and the latest trends converge for global travelers. This renovation positions the 11th floor of the flagship as a Korean trend hub, showcasing various rising brands in a thoughtfully curated environment. This newly curated space features a distinctive lineup of the trendiest and most innovative brands across food, fashion, liquor, character and K-pop goods, providing foreign visitors with a one-stop shop to experience Korean culture and trends. That said, visitors can explore a wide range of premium offerings ranging from artisanal packaged food and trendy desserts to fashion and character goods in one place. Shinsegae senior vice-president Jungwon Chae remarked that speed and trend responsiveness lie at the core of the company’s growth strategy. Chase said: “We've carefully analysed Seoul's key trend hubs, namely Seongsu, Bukchon, Hongdae, and others. We brought that energy into our Myeongdong store where our goal is to enable customers to easily discover Korea's most trendy brands and products in one convenient space." He added that Shinsegae will strengthen its focus on K-content-driven product development and store experiences, aiming to elevate duty-free shopping while fostering strong partnerships with brands and creators. This comprehensive renovation underscores Shinsegae Duty Free's commitment to offering the best of Korea's culture, trends, and lifestyle to international visitors, making Myeongdong the ultimate destination for trend-savvy travelers. A grand taste of Shinsegae At the heart of this renovation is Taste of Shinsegae, a specially curated zone that offers a choice selection of products, including chocolates, snacks, packaged foods, and supplements. The space also features a pop-up zone showcasing trendy SNS-favorite brands and regional delicacies, catering to the evolving tastes of foreign tourists. Additionally, the popular Space of BTS dedicated to the K-pop super-group was relocated within the 11th floor, with upgraded interactive features and immersive content to deepen fan engagement. This renovation reflects surging global interest in Korean culture and the steady rebound of international travel. Per store records, food category sales rose by 40 percent in the first half of 2025, underscoring heightened demand for Korea's culinary and lifestyle offerings.
British Airways introduces Avios collection on World Duty Free purchases
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases. From sunglasses and skincare to fragrances and fashion, customers can now collect one Avios per £1 spent in any World Duty Free shop across all of Heathrow’s terminals. To start collecting, Members should ensure they have signed up to Red by Dufry, World Duty Free’s loyalty programme, and entered their Executive Club details in the Red by Dufry app. Avios will be awarded within 72 hours of each eligible purchase, and a bonus 250 Avios is available on the first transaction. Savvy shoppers can also use their British Airways American Express card to pay for their purchase, collecting even more Avios. Colm Lacy, British Airways’ Chief Commercial Offer, said: “We know how much collecting Avios makes a difference to our customers’ travels, so we continue to find new ways to make collecting it easier than ever. With World Duty Free’s expansive presence at Heathrow, there’ll be plenty of opportunity for Members to collect Avios, bringing them one step closer to their next flight, holiday or experience.” The British Airways Executive Club continues to evolve to make collecting and spending Avios even more rewarding. Earlier this year, the airline’s first Avios-Only flights were introduced, and it was announced that Avios can be used to purchase British Airways Holidays packages. New retailers continue to join more than 1,500 retailers on shopping.ba.com, including eBay which was added in September. Members of the Iberia Plus loyalty programme can also collect one Avios per €1 spent when shopping in World Duty Free shops in Spain.
AirAsia India integrates the Pilot Flight Duty Logbook with DGCA’s eGCA Platform
AirAsia India, in collaboration with the Directorate General of Civil Aviation (DGCA), integrates the Pilot’s Flight Duty Logbook directly from its Crew Management system to the eGCA platform. The eGCA platform provides end-to-end solutions and connectivity with regional offices to improve transparency and accountability across all functions of DGCA. This initiative, as part of DGCA's digitization program, will eliminate the need for pilots to hand-fill their flight and simulator duties carried out during their career in physical logbooks, thereby improving efficiency and transparency. Pilots were traditionally required to update their Pilot LogBook in physical logbooks, as required by the MOCA's Aircraft Rule, 1937 (67A). However, with the integration of AirAsia India's Crew Management system with eGCA's LogBook API (Application Program Interface), this process will now be digitised, making it simpler, more user-friendly, and more sustainable. Talking about this initiative, Capt. Manish Uppal, head of operations, AirAsia India, said, "We are proud to collaborate with DGCA in integrating our Crew Management System with eGCA's LogBook API. This initiative is a significant step towards improving the efficiency and transparency of the aviation industry and also contributing to sustainability. By eliminating the need for pilots to manually update their Pilot LogBooks, we are simplifying the process and making it more user-friendly. This initiative in conjunction with DGCA is a testament to our commitment to innovation and digitization, and we are excited to continue working towards making services simpler and more user-friendly for pilots." eGCA provides 298 services, including pilot licensing, with the goal of adding value to DGCA safety regulation, eliminating operational inefficiencies, improving personal interaction, regulatory reporting, increasing productivity, and increasing transparency. With this partnership, AirAsia India and DGCA are striving to make services simpler and more user-friendly for pilots, while also enhancing the overall efficiency and transparency of the aviation industry. In addition to providing accurate real-time pilot flying hours, this integration will also facilitate the timely submission of applications for pilot licensing, renewal, and endorsement by eliminating multiple data validation steps. As manual intervention in the process is significantly reduced, this will result in faster processing of applications, as the verification of flying data in submitted applications will be considerably streamlined. This initiative will greatly benefit both pilots and DGCA, improving the efficiency and accuracy of the licensing process
CT Partners presents its End of Fiscal Year report
Australia’s third-largest travel buying group CT Partners declared in its end of fiscal year (EOFY) report that professional travel support is now essential for organisations aiming to drive continuity, control spend and meet rising duty of care obligations. This is in light of increasing global unrest, economic pressure and operational volatility. Indeed, the role of corporate travel as a front-line business function is key when it comes to protecting people, maintaining productivity and managing risk is under scrutiny more than ever. More than ever, businesses are turning to professional advisors to manage risk, uphold duty of care, and protect productivity especially under the growing pressure of tighter budgets and increased scrutiny around travel value. As a result, CT Partners members are responding with real-time support, priority supplier access, proactive disruption management, and strategic planning that ensures every trip delivers measurable return. According to CT Partners chief executive Matt Masson: “In today’s environment, travel is no longer about convenience. It’s now about capability. Business leaders must ask: if something goes wrong mid-journey, who is responsible, and how quickly can we respond? Our members are experts in duty of care, itinerary resilience, and supplier negotiation. They don’t just book travel. They safeguard your people and your productivity.” What companies need to look at Masson cited three key points that companies need to review in their respective travel programmes in these uncertain times. He ticks them off as: “One, how well your current provider manages risk and disruption; two, what kind of reporting they give you on spend and ROI; and three, how proactive they are in finding better-value options.” Masson explained that these are areas where CT Partners members consistently outperform, because they have the systems, relationships, and insights to deliver.
ATPI India Pvt. Ltd. wins Technology Innovation of the Year – India for ATPI Traveller Tracking System
ATPI India Pvt. Ltd. has showcased its expertise as the best travel technology management company in India as it took home the Technology Innovation of the Year - India category at the TDM Travel Trade Excellence Awards 2024 - Asia for its innovative ATPI Traveller Tracking System, which enables companies to monitor, communicate with, and protect their workforce travelling to high-risk regions. The solution provides both employers and travellers with a system that offers a new level of security and confidence, allowing them to focus on proactive risk mitigation instead of reactive problem-solving. It offers real-time monitoring capabilities via an intuitive map interface that displays traveller locations alongside continuously updated risk levels, validated against multiple intelligence sources. Through the ATPI Traveller Tracking System, which is accessible 24/7 on desktop and mobile devices, companies can gain access to detailed traveller itineraries and contact options via SMS and email. Each communication channel is complete with prepopulated templates, allowing quick communication in case of emergency. Customisable search filters meanwhile facilitate bespoke travel data overviews, enabling monitoring by various criteria such as city, airport, or risk level. “An up-to-date audit trail of all interactions supports companies in documenting their duty of care compliance. The system has yielded measurable results, significantly enhancing clients' ability to ensure traveller safety,” said Sonia Yap, Marketing Manager - Asia at ATPI India. For instance, a global energy client in India reported a 30% reduction in employee safety confirmation times during high-risk travel, streamlining their crisis management processes. The ATPI Traveller Tracking System is also affordable and globally accessible, ensuring companies of all sizes can enhance their travel risk management efforts. “By offering an affordable, globally accessible solution, the ATPI Traveller Tracking SystemTM has redefined industry standards for travel risk management. It delivers peace of mind through automatically updated risk levels and instant emergency communication capabilities,” Yap added. TDM Travel Trade Excellence Awards - Asia is a premier awards programme presented by Travel Daily Media. It seeks to honour the pinnacle of excellence in Asia's travel industry, covering the best hotels, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology. The TDM Travel Trade Excellence Awards 2024 – Asia is presented by Travel Daily Media. To view the full list of winners, click here. For more details, please contact Jane Patiag at +(65) 3158 1386 ext. 217 or awards@traveldailymedia.com.
Business Travel Optimism Rebounds as Evolving Patterns, Policies and Technologies Shape the Industry: GBTA
Representative Image New research reveals latest industry sentiment, resilience and hurdles facing business travel as it adapts to ongoing uncertainty, shifting travel behaviors and emerging technology. As companies worldwide continue to navigate their business travel strategies amid change and uncertainty, confidence among global industry professionals is rebounding. Forty-three percent of business travel professionals worldwide say they are more optimistic now, up 15 percentage points versus prior months in 2025. However, concerns remain, relative to still-anticipated decreases in business trip volume, spending and revenue at their organizations for 2025. Business trip and traveler preferences and patterns are also evolving, and new technologies such as artificial intelligence (AI) are reshaping how companies anticipate managing travel. Yet, challenges persist ─ from traveler accessibility gaps to the impact of government actions ─ and continue to redefine the landscape. “This latest poll reflects what has always been the industry’s innate ability to innovate and change – to succeed in the face of challenges. Business travel is showing signs of resilience and adaptation, with optimism rebounding and new patterns emerging,” said Suzanne Neufang, CEO, GBTA. “However, the poll results also underscore the need for thoughtful strategies to navigate external pressures and internal policy shifts. GBTA remains committed to understanding the trends, and helping the industry move forward with confidence and clarity.” Key findings from the GBTA October poll: Current Industry Outlook Presents A Mixed View Industry optimism back on the rise After months of uncertainty, business travel professionals are regaining confidence heading into the final months of the year. Forty-three percent of respondents say they are optimistic about the industry’s outlook for the rest of 2025 ─ a significant jump from 28% in June. Canadian respondents are especially more upbeat, with more than half (54%) expressing optimism, versus 23% in June. It is, however, still 33% below optimism levels compared to November 2024. U.S. government actions continue to cast a shadow over business travel spending, volume and revenue outlook External factors continue to impact business travel. One-third of global buyers (35%) expect their company’s 2025 travel volume will decline due to U.S. government actions, with an average expected decrease of 19%, mirroring similar levels reported in GBTA’s June poll. Also in line with June results, 30% percent of global buyers expect their travel spending to decrease in 2025, by an average of 19%. The October poll shows EMEA-based travel buyers are least likely among other regions to expect a decline in volume (29%) or spending (23%). Global travel suppliers are feeling a bit more confident about business travel revenue for 2025. Thirty-seven percent expect an impact to their business travel revenue (an improvement from 48% in June), with a similar anticipated decrease of 16% on average. Revenue concerns continue to be most pronounced among lodging suppliers (59%), but consistent since June (58%). Travel management company (TMC) respondents are less likely to expect a decrease (32% in October versus 48% in June) while more airline professionals expect a decrease (50% October versus 39% June). It is likely that declines in second and third quarter volume and spend are not able to be “made up” in the fourth quarter, Thus, the fairly stable view of slower/lower growth for 2025, even as optimism rebounds. How People, Policies and Programs Are Shaping Business Travel Trends Business travel patterns shift toward longer, multi-stop trips The way companies and their employees travel for work continues to evolve. Nearly two in five travel buyers (39%) report a rise in “linked” or multi-meeting/multi-destination trips. One-third (33%) have seen longer trip durations and another third (32%) say day trips have decreased in the past year. (In GBTA’s 2024 poll, 53% of buyers reported seeing more linked business trips, 36% reported longer business trips and 27% cited fewer day trips versus 2023.) Premium economy bookings are on the rise, especially in EMEA, where 45% of travel managers noted an increase. Travel policies tighten on short-term rentals, while employees are willing to pay for better experiences themselves, without reimbursement expectations. Corporate travel programs are split when it comes to employees and short-term rentals: 57% of policies prohibit use of platforms like Airbnb and Vrbo, while only 8% always allow them. Meanwhile, whether for convenience or comfort, some employees are deciding to cover what their travel policies don’t. Two in five travel managers (43%) say their employees at least occasionally pay out-of-pocket for travel upgrades, most often for flight cabin upgrades (78%) followed by airport lounge access (30%) and extra hotel nights (29%). Blended travel continues to gain ground, boosting employee satisfaction Combining business and leisure travel continues to evolve. Forty-three percent of travel programs now have defined policies for blended or “bleisure” travel, with 71% of buyers citing benefits of improved employee satisfaction and 68% noting better work-life balance. However, concerns remain for travel managers around duty of care (59%), expense tracking (55%), and insurance coverage (46%). Traveler accessibility efforts lag; awareness and booking complexity are top barriers Despite growing awareness, only 18% of travel managers say their company extensively accommodates travelers with accessibility needs, compared to 35% of suppliers. Air travel seating (46%) is the accessible travel option most frequently requested by employees. (A 2022 Accessio survey revealed 39% of business travelers identified as having an accessibility requirement that affected their performance.) Limited employee awareness (50%), supplier information (30%) and booking complexity (30%) are also cited by travel buyers as major obstacles to accessible business travel. Is the Business Travel Industry Embracing the Next Wave of Artificial Intelligence? Agentic AI adoption accelerates, but data privacy concerns loom The industry is embracing agentic AI, with nearly half of suppliers and TMC professionals (49%) and one-third of buyers (33%) reporting their companies are already experimenting with autonomous AI. (In GBTA’s February poll, 34% of travel buyers said they planned to apply AI in their travel program in “significant ways” in 2025.) Top applications for both travel buyers and suppliers and TMCs are customer service, traveler personalization, and automated itinerary planning. Additionally, half of buyer respondents (51%) are planning to use agentic AI for expense reconciliation.
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