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Dubai Airports enhances autism services and training
Dubai Airports has expanded its autism-inclusive training programme, equipping 45,000 employees - across the wider airport community, including partners and stakeholders - to better assist autistic and sensory-sensitive travellers navigating Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC). The initiative aligns with Dubai's broader ambition of becoming a Certified Autism Destination™ (CAD). DXB is the world's first international airport to earn the Certified Autism Centre™ (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) and is also Autism-Certified by the Dubai Autism Centre (DAC). The expanded training programme is part of Dubai Airports’ wider strategy to ensure a supportive airport experience for guests with specific needs. Highlighting that genuine accessibility begins with human understanding, not just infrastructure, Majed Al Joker, Chief Operating Officer at Dubai Airports said: "True inclusion starts with people. By investing and increasing specialist training by 36% year-on-year, we are embedding a culture of understanding and proactive support across our airports. DXB and DWC are more than airports – they are Dubai’s gateway to the world, shaping the first and last impressions of our city for millions of residents and visitors. With this comes a responsibility: to ensure that every guest, regardless of their individual needs, feels supported and included.” The comprehensive, IBCCES-accredited training has been rolled out across the two airports. Frontline teams from Dubai Airports and key partners including Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, dnata, Dubai Duty Free, Dubai Corporation for Ambulance Services, and Dubai Taxi Company, Emirates, flydubai, in addition to other airlines and concessionaires operating from DXB have integrated the training into their operations, to create a consistent, supportive environment throughout the travel experience. Employees are taught sensory awareness, effective communication, and techniques to reduce anxiety to enable them to better support and connect with neurodiverse individuals. Trained Dubai Airports’ Guest Experience Ambassadors, identifiable by Sunflower pins, are positioned at key touchpoints throughout DXB and DWC to provide specialised assistance and informed support to autistic guests and their families. Throughout Autism Acceptance Month, DXB’s Smart Gates operated by the General Directorate of Identity and Foreign Affairs (GDIFA), are illuminated in blue in solidarity with the autism community. Sunflowers, an international marque for hidden disabilities, are also displayed across DXB terminals to promote awareness. DXB continues to enhance accessibility while nurturing meaningful human connection. By equipping frontline teams with autism-inclusive training and embedding understanding across every touchpoint, Dubai Airports ensures guests feel seen, supported, and respected—not just assisted. Services include the DXB Travel Planner, an online visual guide that helps guests and families prepare for their journey in advance and the Sunflower Lanyard, a discreet identifier for hidden disabilities that provides access to priority lanes and an autism-friendly route through check-in, passport control, security checkpoints, and boarding. Other key offerings include complimentary two-hour parking, dedicated taxis, and wheelchair services, along with the Assisted Travel Lounge in Terminal 2, a quiet, sensory-friendly space – all part of DXB’s commitment to making travel accessible to everyone. Through its "We All Meet the World Differently" initiative, Dubai Airports continues to drive awareness of neurodiversity, working with the Community Development Authority, autism organisations, schools, and advocacy groups.
Dubai Airports creates Ramadan moments with “Journey to Togetherness”
Dubai Airports invites guests to share in the spirit of Ramadan with its ‘Journey to Togetherness’ initiative, a celebration of unity and generosity. In line with the UAE’s Year of Community, which promotes connection and shared responsibility, this initiative reflects the values of togetherness that define both Dubai and the holy month. Guests arriving at Dubai International (DXB), the world’s busiest international airport, will receive complimentary Iftar boxes, ensuring they can break their fasts comfortably upon arrival. Prepared with a selection of traditional Ramadan essentials, the boxes embody the spirit of hospitality, values that are deeply rooted in Dubai’s culture and reflected in city-wide Ramadan initiatives. Dubai Airports, in collaboration with Alokozay, is distributing Iftar meals and warm beverages to nearly 60,000 guests across DXB’s terminals. A long-standing tradition at DXB, this initiative underscores the airport’s commitment to guest comfort and wellbeing during this special time. Across Dubai, Ramadan is marked by initiatives that bring people together, reinforcing the emirate’s role as a global hub of cultural exchange and hospitality. Majed Al Joker, Chief Operating Officer of Dubai Airports, said: “Ramadan is a time of reflection and togetherness, and we want our guests to feel the warmth and generosity of the holy month even while travelling. Through this initiative, we aim to create meaningful moments that make their journey through DXB more special.” Beyond the Iftar box distribution, ‘Journey to Togetherness’ offers guests a deeper cultural experience. The Ramadan Bazaar, running from 21 March to 6 April in DXB Terminal 3, will feature dedicated huts from three concessionaires, offering cultural products and services tailored for the holy month. Live craft workshops will provide hands-on creative activities for all ages, while guests can experience cultural performances and art demonstrations, including Eid card-making workshops, modern henna, and Arabic calligraphy. The celebrations will culminate in vibrant acoustic performances from 31 March to 2 April, bringing the festive spirit of Eid Al Fitr to life. Guests can also enjoy special Ramadan-themed menus and offers from DXB’s concessionaires, further enriching the experience for those arriving at and departing from DXB.
Dubai Airports awarded 2025 GEWA
Dubai Airports, the operator of the world’s leading international airport, has been recognised with the 2025 Gallup Exceptional Workplace Award (GEWA) for its approach to employee engagement. The award highlights organisations that foster some of the most engaged workplace cultures globally. In a fast-changing work environment, Dubai Airports has continued to find new ways to engage and develop its people, setting fresh benchmarks for workplace excellence. Dubai Airports has reached the 75th percentile in employee engagement, placing it among Gallup's best practice companies – a distinction achieved only by organisations that prioritise engagement as a core part of their business strategy. “Congratulations to this year’s Gallup Exceptional Workplace Award winners for setting the standard for a thriving workplace. Your commitment to creating an environment where employees feel valued, heard and empowered to do their best work is truly remarkable. By prioritising both people and performance, you are shaping the future of work and proving that exceptional workplaces drive real results,” said Jon Clifton, Gallup’s chief executive officer. Meshari Al Bannai, Chief People Officer at Dubai Airports, said: “Engaged people drive success. This award reflects our ongoing efforts to create a workplace that empowers, supports, and inspires our teams to perform at their best. By focusing on wellbeing, growth, and collaboration, we are shaping a dynamic culture where every individual can contribute meaningfully to the future of aviation.” Gallup’s research on team engagement and performance is the most comprehensive workplace study ever conducted, covering more than 3.3 million employees across 347 organisations, 53 industries, and 90 countries. Highly engaged organisations see stronger performance across key areas, including customer experience, profitability, productivity, employee retention, safety, absenteeism, and overall workplace wellbeing.
dnata announces major enhancements to global ground support equipment (GSE) fleet at Dubai Airport Show
dnata, a global air and travel services provider, signed significant deals with leading manufacturers, locking in five-year global framework contracts for new Ground Support Equipment (GSE) at the Dubai Airport Show. These contracts boast an estimated total value of over US$ 210 million over their lifespan. dnata has already committed orders worth over US$ 29 million from the agreements, setting firm foundations for future transactions over the next five years. The advanced vehicles will further enhance efficiency, safety and sustainability across dnata’s global network, helping it to continue to deliver world-class services for its over 330 airline customers. The contracts include a planned investment of over US$ 100 million in GSE for dnata’s Dubai fleet, driven by sustained solid demand and projected further, significant growth. dnata currently operates a fleet of 2,500 motorised GSE at Dubai International (DXB) and Dubai World Central (DWC) airports, providing quality and safe services to over 190 airlines. The GSE will be provided by eight international manufacturers, with deliveries starting from May 2024. Steve Allen, CEO of dnata Group, said: “We are committed to investing in best-in-class equipment and working with renowned partners to provide superior value and services to our customers. Today’s newly announced deals reflect our long-term strategy to constantly enhance our capabilities and adapt to the evolving needs of our industry. We will continue to invest in modern fleet and the latest technologies to remain at the forefront of the industry.” Globally, dnata operates over 8,000 pieces of motorised GSE across its ground handling, cargo and catering & retail operations which cover over 130 airports across six continents. In meeting its sustainability targets dnata understands that electrification is not the only solution to its ground handling fleet strategy. It carefully considers climatic conditions and available infrastructure and, working closely with manufacturers and airports on practical solutions, invests in a mix of equipment types including biodiesel, electric, and hybrid to maximise environmental and operational efficiency globally. dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.
Face masks no longer mandatory at Dubai airports
The wearing of face masks will no longer be mandatory at Dubai airports following the relaxation of COVID-19 safety norms from September 29. The decision comes in the context of Emirates and Flydubai confirming that passengers do not need to wear masks on flights to Dubai. Passengers at the Dubai International Airport (DXB) and Dubai World Central (DWC) do not have to wear face masks anymore, Dubai Airports has confirmed in an emailed statement on Wednesday. “It is not mandatory for passengers to wear face masks at Dubai International (DXB) and Dubai World Central (DWC) effective Wednesday, September 28, 2022,” a statement from the airport operator read. Note that the mandatory wearing of a mask, if necessary, on board aircraft will be determined based on the specific requirements and rules applied by the final destination or transit. On September 26, the UAE announced the easing of the restrictions of the COVID-19 pandemic, by declaring that it is not mandatory to wear masks in closed places, and limiting them to medical facilities, hospitals, mosques, places of worship and public transportation. The UAE eased the norms after a significant drop in COVID-19 positive cases.
Dubai Airport gears up to handle 1.9 million travellers
Dubai International (DXB) is gearing up to welcome some 1.9 million travellers, who are anticipated to pass through DXB between April 29 to May 9 with average daily traffic exceeding 177,000 passengers. May 7 is expected to be the busiest day with passenger numbers surpassing the 200,000 mark. Dubai Airports is working with airlines, control authorities, and commercial and service partners to ensure a smooth and comfortable experience for all customers. Those travelling during this peak period can make their journey smooth and comfortable by following a few simple tips. • Be aware of the latest travel regulations for the destination you are travelling to. They urge passengers to get in touch with their respective airlines and ensure that they have all the necessary documents with the required validity before reaching the airport. • Travellers over the age of 12 can use Smart Gates to speed up the passport control process. • If you are flying out of Terminal 1, arrive at the airport no earlier than 3 hours before your departure. Use online check in wherever available to save time. • Those travelling from Terminal 3 can use Emirate's convenient early check-in and self-service check-in facilities. • The roads to the airport could get busy during peak times. It’s best to plan some extra time to get to and through the airport. • Family and well-wishers can say their goodbyes at home as entry to the departure zone is restricted to ticketed passengers during busy hours throughout peak periods. • Once at the airport, travellers can enjoy DXB’s a full range of facilities including restaurants, duty free shopping and lounges to relax before their flight.
Dubai Airports predicts year’s busiest travel period
Dubai Airports is gearing up for what is expected to be one of the busiest travel periods of the year so far at the world’s busiest international airport, Dubai International (DXB), this weekend. The number of passengers travelling through DXB is expected to increase between March 25 and 28, and again between April 7 and 9 as schools close for their spring holidays. Essa Al Shamsi, Vice President of Terminal Operations at Dubai Airports, shared some advice for travellers: "During this busy period there are a number of steps travellers can take to ensure their journey through DXB is smooth and easy. To avoid congestion on the road in and out of the airport, we recommend using the Dubai Metro. There are metro stations at both Terminals 1 and 3, and operating hours have been extended to cater for the key arrival and departure times during the peak periods." "For travellers over the age of 12, we recommend they use Smart Gates to speed up the passport control process at departure and arrival. For those travelling from Terminal 3 with Emirates, we suggest making use of their convenient early and self-service check-in facilities for a smooth start to their vacation," he added. Considering that access to the arrivals forecourt in Terminal 3 is limited to public transport and other authorised vehicles only, friends and families are advised to use the airport’s designated car parks or valet service to receive their guests in comfort, Dubai Airports said.
This is how India is still leading Dubai Airport’s passenger traffic recovery
India continued to be Dubai International Airport's top destination country by traffic volume in the first half of 2021 with passenger numbers exceeding 1.9 million (19 lakh), despite travel restrictions due to Covid-19 affecting its key source markets. The world’s busiest airport for international travel clocked 10.6 million passengers in the first six months of 2021, Dubai Airports said on Wednesday.as it projected robust growth for Dubai International (DXB) in the second half of the year. “In anticipation of the robust recovery of global air travel, we started the second half on a high note by re-opening Terminal 1 and Concourse D - the home terminal for our 60 international carriers - after 15 months of hibernation to accommodate the seasonal rush of travellers over the summer holidays,” said Paul Griffiths, CEO of Dubai Airports. “This was essential to facilitate the continued expansion of the route networks of our home base carriers Emirates and flydubai, whose joint network - currently spanning 168 destinations - continues to grow,” Griffiths said. India continued to be the Dubai airport's top destination country by traffic volume in the first half with passenger numbers exceeding 1.9 million, followed by Pakistan with 700,074 customers, Russia with 406,209, and Egypt (401,361), Dubai Airports said in a release. Other destination countries of note include Ethiopia, Saudi Arabia and the US. The top three cities by traffic were Addis Ababa (354,804), followed by Cairo (345,886) and Moscow (344,175). “We have already witnessed some of our busiest weekends of the year in July, and with major international events such as the Dubai Expo 2020 and Dubai Airshow 2021 lined up for the months ahead, the outlook for 2021 in terms of passenger numbers looks very promising,” Griffiths said.
Emirates reopens dedicated First Class Lounge in Dubai Airport to serve increased premium demand
Emirates has re-opened its dedicated First Class Lounge at Dubai International (DXB) Concourse B to serve the growing volume of premium customers travelling from and through Emirates' hub, as more markets around the world ease restrictions and put in place protocols that enable international travel. The airline will also continue to operate its Business Class Lounge in Concourse B which has been opened since July 2020 for First and Business Class travellers as well as eligible Skywards members. With comprehensive bio-safety protocols in place, customers can enjoy a full complement of trademark services located within the Emirates First Class Lounge, such as: a complimentary facial treatment at the Timeless Spa, complimentary services at Shoeshine by Mr Cobbler, four fine champagne vintages at the dedicated Moet and Chandon bar, special offers at luxury wine and spirits retailer Le Clos, and limited-edition tea blends with Dilmah Tea. The re-opened Emirates First Class Lounge also features refreshed and spacious seating in the dining, rest, and social areas. In addition to a generous selection of fine wines, spirits, and cocktails, Emirates First Class customers can enjoy an entirely new menu with over 55 individual dishes painstakingly created by chefs at Emirates Flight Catering. Reflecting the latest food trends and customer feedback, Emirates' latest First Class Lounge menu offers a dedicated selection of delicious vegan, gluten-free and other healthy options, in addition to culinary highlights such as: char-grilled wagyu burger, 72-hour braised beef short ribs, foie gras terrine, Black Angus tenderloin, and a traditional Emirati breakfast. The re-opening is the latest in a phased programme where the airline has steadily and safely restarted its exclusive ground services for premium customers over the past year. This includes complimentary chauffeur drive in 70 cities, and Emirates Lounge operations in Dubai, Cairo, New York JFK, Manchester, Boston, Milan, and Los Angeles.
Grand Mercure Hotel Dubai Airport
Grand Mercure Hotel And Residences Dubai Airport - 61B Street - Dubai - United Arab Emirates
Staybridge Suites Dubai al Maktoum Airport
Staybridge Suites Dubai al-Maktoum Airport, an IHG Hotel - Dubai - United Arab Emirates
2nd World Passenger Experience Forum – February 2024, Dubai UAE
The 2nd World Passenger Experience Forum taking place from February 12-14 February, 2024 in Dubai, U.A.E. will serve as a platform that will enable the industry to capture the immense underlying potential in aviation travel and passenger experience.
TDM Travel Trade Excellence Awards Indonesia 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Hong Kong 2026
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives,
TDM Travel Trade Excellence Awards Asia 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Malaysia 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Thailand 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Middle East 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Hong Kong 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives,
TDM Travel Trade Excellence Awards Malaysia 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Middle East 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.