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Volantio teams up with Amadeus firm Navitaire
Post-booking revenue optimisation solutions developer Volantio Inc formally entered a partnership agreement with Navitaire, an Amadeus company. This partnership allows Volantio to offer its revenue-generating platform to Navitaire's network of low-cost and hybrid airline carriers, aiming to facilitate quicker implementation, reduce operating costs, and potentially increase revenue by up to five percent on peak flights. Volantio co-founder and chief executive Azim Barodawala said: "Our exciting new partnership with Navitaire, combined with our existing one with Amadeus since 2019, creates a powerful foundation for Volantio to accelerate sales, drive growth and continue innovating alongside our airline partners. By streamlining integration with airlines already on the Navitaire platform, we’re removing barriers to adoption and making it easier than ever to deliver real value at scale." Navitaire CEO David P Evans added: “Navitaire’s open platform architecture makes it easier for carriers to access innovative revenue optimization tools with ease,” said David P. Evans, CEO of Navitaire. “Volantio’s platform brings a valuable capability to our customers, and we’re excited to collaborate with them to help our customers boost efficiency and commercial performance.” Volantio’s platform is already in use by several Navitaire-supported airlines worldwide. How the solution works Volantio uses neural networks to identify high-demand flights ahead of their departure and automatically offer incentives for flexible passengers on those itineraries to move to lower-demand options, thus freeing up valuable inventory for airline resale. Navitaire’s open architecture, on the other hand, helps facilitate the adoption of innovative technologies like Volantio’s with minimal integration effort. The collaboration also includes joint go-to-market efforts, enabling both companies to deliver greater commercial value and faster time-to-benefit for airlines worldwide.
Amadeus expands partnership with Omeir Travel Agency
Amadeus, a global leader in travel technology, has announced a significant expansion of its collaboration with Omeir Travel Agency, aimed at fostering growth through productivity and advancing seamless travel solutions. The collaboration underscores both companies' commitment to providing smart, personalized travel experiences, transforming how we travel over the next few years. Ernesto Sánchez Beaumont, Managing Director of Amadeus Gulf, shared his enthusiasm about the partnership. "We are delighted to strengthen our relationship with Omeir Travel Agency, a distinguished leader in the UAE’s travel sector. This partnership is a testament to our shared vision of transforming travel through innovative technology, ensuring that we continue to meet the demands of modern travellers." Abdulla Bin Omeir, CEO at Omeir Travel Agency, emphasized the significance of the partnership, stating, "The extension of our partnership with Amadeus marks a pivotal moment in our journey towards delivering exceptional travel experiences. By harnessing Amadeus' innovative technology, we are set to redefine what it means to travel, making every journey smoother and more personalized than ever before." The partnership is both a technology alliance and a strategic move that aligns with the growing needs and transformation of the global travel industry, focusing on enhancing the customer experience at every touchpoint. With this renewed partnership, Omeir Travel Agency leverages Amadeus' cutting-edge travel technology solutions to enhance its service offerings significantly for travelers’ convenience and engagement. The partnership will see the implementation of the New Distribution Capability (NDC) aggregator solution that provides Omeir with access to richer airline content and personalized booking options, as well as an easy comparison of offers and streamlined booking process across different providers. As part of the expanded agreement, Omeir will now access hotel content through Amadeus Value Hotels — a net rate program available via Amadeus Hotels API, designed to support competitive pricing and flexible travel offerings. Amadeus also supplies Omeir Travel with crucial data analytics capabilities through Agency Insight Productivity Tracker, providing the agency with access to valuable and actionable insights, empowering them in the decision-making‑ processes.
Indians most likely to be inspired by travel influencers: Amadeus
New research from Amadeus shows that social media ads, travel influencers and virtual reality are key channels now driving trip decisions for Indians. New research from technology innovators Amadeus explores what travelers are looking for from a trip and how technology can make those ambitions come true. The report – Travel Dreams – draws on input from 6,000 travelers from US, China, India, UK, France and Germany to understand how they choose where to visit, how they want to book and what factors most impact a trip once they are on the road. The study finds that the channels now driving travel are changing too. Social media ads and travel influences have risen the most in influence in the last five years, while newspapers, in-person travel agents and TV ads are all seeing fluctuations in importance as a source of inspiration for a travelers’ next destination. In India, 50% of travelers are likely to be inspired by travel influencers, significantly higher than other countries—27% in the US, 21% in the UK, 16% in Germany, and just 11% in France. Two-thirds of hotel guests (63%) are willing to pay extra for features such as a specific view or floor, to have an Xbox in their room or to have local attractions added to their package. While in India, travelers would pay on average 16% above the standard average daily rate to get the view they want. The research shows these features could add around 12% to the average daily rate (ADR) charged by the hotel, which could increase revenues by over $5,300 per room*, per year, for an average mid-range hotel chain looking to sell these extra features. Leisure travellers crave the personal touch from hotels, with 50% of travelers saying that receiving a personalized service and welcome would be top of the list in achieving their ideal hotel experience. Over half of the guests (52%) said they would be willing to share personal data in return for tailored deals (with fewer people, 40%, open to doing so for a reduced price). Nearly half (48%) of all leisure guests shared a preference for a traditional check-in desk, with a person to talk them through the hotel amenities. Over half of people from India (53%) say that future trips would be improved with enhanced wellness offerings, such as on-site spas, fitness programs, and mental health retreats. Business travellers are looking for more technology in their pursuit of efficiency, with 71% of business travellers interested in a form of online or self-service check-in. In India nearly a third (30%) of travellers prefer an online check-in process in advance with keyless access to their room. Nearly a quarter (22%) of business travellers want the option of paying with crypto currency or a digital wallet in the future – suggesting the payments landscape may also be shifting. Lack of insurance is costing travellers real money. The global travellers surveyed said the average amount they think they have lost due to not having travel insurance stands at an average of US$1,210 per person – a sizeable sum. The average Indian traveller said that they have lost over US$1,000 due to not having travel insurance. While for the average Chinese traveller specifically, they put this figure at over $2,500 per person. Travelers want to embrace virtual reality and artificial intelligence. 82% of business travellers and 66% of leisure travellers said they would like to explore a destination before arrival with a virtual tour. Among Indian travellers, 85% would like to access to virtual reality to explore a destination ahead of their visit. Half of all travelers said they would now turn to AI to tell them about the best places for dinner at their destination. 18% of travelers said they would even ask an AI assistant to write a review on their behalf about a hotel or dinner they had experienced on their trip. Commenting on the findings, Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus, says: “From the moment travelers begin thinking about their trip to the time they return home, our mission is to empower the industry to be able to provide exceptional experiences at every step of the journey. “Projects of this kind show how diverse people’s needs are, depending on key factors such as the purpose of their trip, their age or where they are from. By combining this knowledge with innovative new technology, hoteliers, destinations, mobility and travel protection, providers have real opportunities to drive profitable demand, create personalized trips for guests and connect the dots across the end-to-end experience for people. Working in lockstep with our customers, together we are transforming travel.
ixigo signs partnership with Amadeus
Indian online travel platform ixigo signed a partnership with global traveltech firm Amadeus to enhance its airline content offerings. Through this collaboration, ixigo will integrate Amadeus’ advanced EDIFACT (Electronic Data Interchange for Administration, Commerce and Transport) and NDC (New Distribution Capability) content into its platform. For ixigo executives, this is an important collaboration for their future plansas they are now aligned with a leading player in the traveltech sector. Creating more value In a joint statement, ixigo group chief executive Aloke Bajpai and group co-CEO Rajnish Kumar said: "At ixigo, we are continuously enhancing our flight offerings with new features and services to add more value for travelers. This collaboration will help us strengthen our airline content, providing users with a seamless, one-stop journey planning experience. With Amadeus’ advanced technology solutions combined with our focus on usability & customer experience, we are confident of gaining more momentum for our flights business.” For his part, Amadeus vice-president for travel and managing director for the Asia Pacific Javier Laforgue remarked: “India is seeing a new golden age of travel, and we are proud to work alongside one of the nation’s fastest growing online travel businesses to capture this momentum. NDC continues to gain traction, offering access to the tailored, end-to-end experiences travelers have come to expect. We are delighted to further accelerate this process of adoption through our partnership with ixigo.” Integration for a seamless booking experience This integration will enable ixigo to provide travelers with greater choice, flexibility, and a seamless flight booking experience. By leveraging Amadeus’ technology, ixigo will be able to enhance its travel offerings, introduce advanced post-booking services, and create a more comprehensive journey for users. This collaboration will also provide ixigo access to a broader range of travel options on a single platform, eliminating the need for costlier and less scalable alternatives.
IndiGo to implement Amadeus SRM Flex
IndiGo has reached an agreement with Amadeus to implement advanced Revenue Management technology, Amadeus Segment Revenue Management Flex (Amadeus SRM Flex). With the adoption of this cloud-based Revenue Management system, IndiGo will benefit from an intuitive and easy-to-operate user interface. The web-based application, SRM Flex will receive information from IndiGo’s Navitaire New Skies® Passenger Service System (PSS) through its cutting-edge Revenue Management Integration Service. This will enable near real-time data exchange capabilities allowing the carrier to immediately respond to market dynamics such as new bookings or equipment changes. Price setting capabilities within the system can be adjusted to be rule-based, science-based, or a mix of both depending on the carrier’s strategy. Repetitive routines can also be automated in order to optimize operational efficiency and increase revenue opportunities. Abhijit Dasgupta, SVP – Planning and Revenue Management IndiGo, says: “IndiGo is making great progress on its journey ‘Towards New Heights and across New Frontiers’ to adapt and excel in the evolving aviation industry. Amadeus’ Revenue Management technology will enable IndiGo’s revenue management team to have more granular steering controls, make quicker business decisions, drive greater automation and increase efficiency across the board. IndiGo will be able to streamline its operations by consolidating interfaces into one, resulting in time optimization and a sharper focus on more sophisticated Revenue Management strategies required for a fast-growing network in a diverse set of markets and passenger segments. Most importantly, it enables IndiGo to merge its own growing data science & machine learning capabilities with the solution, leveraging the strengths of both IndiGo and Amadeus to develop an ecosystem that can cater to IndiGo’s expansion plans and future growth.” Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus, says, “We are pleased to work with IndiGo to make the most of this technology. Together, we will help maximize the carrier’s revenue opportunities and create new efficiencies so IndiGo can focus on providing great service to its passengers. Amadeus’ Revenue Management technology is open, PSS agnostic, modular, and easy to use. It can also be seamlessly integrated with external solutions that IndiGo currently uses or plans to use. We are confident that this technology will firmly place IndiGo on solid footing for the long term as it looks to grow in India and beyond.” David P. Evans, Head of Navitaire, added, “We’re thrilled that IndiGo has adopted Amadeus’ Revenue Management technology to drive new opportunities and growth. Navitaire's open, adaptable and scalable platform enables airlines like IndiGo to connect to their preferred business partners, helping to enhance their Revenue Management capabilities, streamline operations and respond swiftly to market dynamics. We look forward to supporting IndiGo in their growth and expansion efforts." IndiGo has charted a course of rapid growth in India and across the globe, backed by a firm order for 500 A320 aircraft. Its selection of Amadeus SRM Flex will ensure that it has the right technology in place to support this growth far into the future. Currently, IndiGo features a fleet of over 400 aircraft, with more than 2,200 daily flights, connecting 120+ destinations, of which 38 are international. Last year, the carrier welcomed over 113 million passengers and launched its business class offering, IndiGoStretch, and loyalty program, IndiGo BluChip.
DET partners with Amadeus
Issam Kazim, CEO of the Dubai Corporation for Tourism and Commerce Marketing (DCTCM), part of DET, and Maher Koubaa, EVP Travel Unit and MD EMEA, Amadeus 2 The Dubai Department of Economy and Tourism (DET) has signed a strategic memorandum of understanding (MoU) with Amadeus, a global leader in travel technology, to facilitate a city wide ecosystem for the rapid prototyping of travel tech solutions, and further enhance Dubai’s capabilities as a leading hub for travel innovation. Building on their well-established collaborative relationship, the two entities will focus on advancing travel technology, enhancing visitor experiences and strengthening Dubai’s tourism ecosystem, creating a platform to build on the record 18.72 million international overnight visitors that came to the city in 2024. The MoU was signed by Issam Kazim, CEO of the Dubai Corporation for Tourism and Commerce Marketing (DCTCM), part of DET, and Maher Koubaa, EVP Travel Unit and MD EMEA, Amadeus, and is poised to contribute to achieving the goals of the Dubai Economic Agenda, D33, to further consolidate Dubai’s position as a leading global city for business and leisure. DET and Amadeus currently cooperate across multiple areas including Strategic Travel Data and Analytics, Programmatic Travel Advertising and B2B Travel Marketing, the MoU establishes a framework for expanding this collaboration. It also paves the way for Amadeus to set up a Centre of Excellence in Dubai to promote initiatives in key areas such as enhancement of the traveller journey experience, with a focus on leveraging biometrics, airport experience optimisation, access management, touchless payments and air capacity development. Furthermore, it will support local and global start-ups and enhance travel intelligence reporting for hospitality and destinations. Issam Kazim, CEO of the Dubai Corporation for Tourism and Commerce Marketing (DCTCM), part of DET, and Maher Koubaa, EVP Travel Unit and MD EMEA, Amadeus Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing (DCTCM), comments, "This partnership with Amadeus marks a transformative step in our journey to further consolidate Dubai’s position as a multifaceted innovation hub and reflects our shared commitment to driving digital transformation across the travel ecosystem. It is also a testament to the continuous support extended by our visionary leadership to pursue unique initiatives that will advance our Dubai Economic Agenda, D33 goals, and the city’s ability to provide a platform for the rapid prototyping of new technologies. Dubai’s business-friendly environment, world-class infrastructure, and strategic location make it the ideal destination for the development of cutting-edge travel solutions, further increasing its attractiveness as a hub business and tourism hub among multinational corporations and investors. By integrating Amadeus’ expertise with Dubai’s robust tourism framework, we will also create new opportunities for businesses and startups in Dubai, driving economic diversification and sustainable growth.” “We are very excited to be working with the Dubai Department of Economy and Tourism and, as a strategic ally, support its mission to create a prosperous future for Dubai in line with its D33 Agenda. Amadeus’ cutting-edge technology will enable the city to offer more personalised experiences, integrating innovative solutions that contribute to its growth and set new benchmarks for excellence. This collaboration underscores our shared vision and commitment to fostering a prosperous future for Dubai and beyond", says Maher Koubaa, Amadeus’ Executive Vice President Travel Unit and Managing Director EMEA, Amadeus. The partnership comes at a pivotal time for the global tourism industry, which is increasingly reliant on technology to cope with shifting traveller expectations and streamline operations. It also complements Dubai’s focus on boosting R&D across key sectors, which is being driven by partnerships across the public and private sectors, and aligns with the goals of the D33 Agenda, to leverage innovation to drive economic growth. Amadeus drives digital transformation across the travel ecosystem, enabling airlines, hotels, travel agencies, and airports to enhance traveler experiences. Its technology connects the entire travel value chain, offering data-driven tools for booking, distribution, analytics and efficiency, while continuously pushing innovation to evolve the industry.
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HEDNA Bangkok – September 11-12 2023
The agenda will bring a wide array of current topics in our industry to the main stage. You’ll hear from experts in Distribution, Fintech and Payments, Marketplaces, Leading Executives and of course our Hoteliers will be bringing their perspectives to these topics and so much more.
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