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Capella Taipei gets equipped with the Aiello Voice Assistant
Artificial intelligence (AI) solutions developer Aiello announced a partnership with Capella Hotels and Resorts to equip the new Capella Taipei with the Aiello Voice Assistant. The Capella Taipei is Capella Hotels and Resorts’ grand debut in Taiwan and boasts of 86 guest rooms and suites. Thanks to the partnership, each room is equipped with the Aiello Voice Assistant (AVA), offering an unparalleled guest experience powered by cutting-edge AI technology. This collaboration not only underscores Capella Taipei's innovative vision in smart hospitality but also reinforces Aiello's leadership in the luxury hospitality market, showcasing the transformative potential of AI in elevating guest satisfaction and operational efficiency. A solution for the hospitality sector Aiello co-founder and chief executive Vic Shen remarked, "We've developed a tailored AI-driven data solution for hotels, empowering operational teams with precise insights into guest behavior and preferences. This enables them to refine strategies and boost revenue growth." Shen further emphasised that, through AielloOne, hotels can seamlessly integrate key touchpoints across the entire guest journey from pre-arrival planning to post-checkout experiences. He said: "We are paving the way for a more efficient and competitive future in the hospitality industry," Shen said. The collaboration with Capella Taipei further strengthens Aiello's presence in the high-end hospitality sector. Aiello aims to expand its global footprint and lead innovations in intelligent hospitality solutions worldwide.” Redefining luxury via state of the art technology Capella Taipei is redefining luxury hospitality with a visionary approach to digital innovation. According to hotel general manager Dennis Laubenstein: "AVA’s multilingual capabilities and round-the-clock service provide guests with an instant, personalized experience, perfectly aligning with the core value of Capella Hotels and Resorts. This enables our team to focus on providing unparalleled service and fostering unforgettable moments for our guests." AVA offers 24/7 concierge services, allowing guests to immerse themselves in a luxurious and comfortable stay. Debuting in an elegant smoked walnut finish, AVA blends naturally into the room's refined aesthetic, while digital instruction cards replace traditional paper, reinforcing Capella Taipei's commitment to sustainability. AVA further enhances guest experience with intuitive voice-activated features. Guests can effortlessly adjust lighting, control the television, and access personalized recommendations to explore Taipei's rich cultural and natural attractions. Integrated with the hotel's Property Management System (PMS) and Task Management System (TMS), AVA optimizes hotel operations by automating guest requests, ensuring an exceptional, intelligent, and sustainable stay.
Capella Taipei to open with 86 keys in Taiwan on 1st April
Capella Hotel Group will unveil Capella Taipei, the first property in Taiwan under its award-winning Capella Hotels and Resorts brand, on 1 April 2025. Nestled in the prestigious Dunhua North Road district, one of city’s most sought-after neighbourhoods, the hotel seamlessly connects guests to the city's dynamic business core, artisanal shopping enclaves, and cultural treasures. The 86-room urban sanctuary features eight suites and 78 rooms— including six exclusive accommodations with private pool terraces that offer a secluded haven amidst the city's vibrant energy. Five distinct dining gastronomic journeys, while the breathtaking main pool frames uninterrupted views of the city's undulating silhouette, offering a tranquil respite from the city rhythms. The signature Capella Suite – an impressive 228 square metres of bespoke luxury – is the crowning jewel offering contemplative vistas of the commanding Taipei 101 skyscraper, perfectly balancing intimacy with the dynamic metropolis beyond. Capella Taipei represents a pivotal milestone in our strategic expansion, bringing our distinctive approach to hospitality to Taiwan’s evolving luxury landscape,” says Cristiano Rinaldi, President, Capella Hotel Group. "Our entrance into Taipei aligns with Taiwan's vision to elevate its position as a premier destination for discerning global travellers. By combining Capella's expertise in crafting bespoke experiences with Taiwan's remarkable cultural heritage, we are creating a hospitality offering that transforms how visitors engage with this extraordinary destination." "Taiwan's profound heritage has inspired every facet of this property, from the nuanced architecture to the intuitive hospitality. As custodians of local culture, we are thrilled to introduce our signature Capella experience to this dynamic city, celebrating the island’s ever-changing seasonal beauty with curated experiences to discover its architectural heritage, immersive culinary journeys, and thriving arts scene. Capella Taipei stands as both a refined sanctuary and a stylish portal through which Taipei’s year-round treasures can be meaningfully experienced." The Modern Mansion Concept: A Masterpiece of Design and Architecture Housed within a structural masterpiece designed in collaboration with Tokyo-based Mori Building Group, Capella Taipei has been perfected by celebrated interior designer André Fu into a sophisticated sanctuary along Dunhua North Road's verdant corridor, where century-old trees evoke European promenades. Fu's vision of a "modern mansion" artfully balances bespoke luxury with cultural heritage, reflecting Taipei's multifaceted spirit through light-filled spaces that seamlessly connect indoors and outdoors. The property's tranquil palette of artisanal details and thoughtfully curated furnishings creates an atmosphere of refined calm amidst the city's vibrant energy—each space embodying Fu's intimate, considered approach to hospitality design that invites both personal reflection and meaningful connection. Curators of Excellence, Custodians of Local Culture Capella Taipei offers an unparalleled level of personalised service and cultural immersion, ensuring guests experience the poetic heritage and energy of the city through Capella’s signature brand programmes: The Living Room – Capella's guest lounge where Capella Culturists, the hotel's expert storytellers, design bespoke experiences tailored to individual interests and curiosities. Capella Curates – A collection of exclusive, carefully crafted experiences that connect travellers to Taipei's master artisans, culinary virtuosos, and historic landmarks, revealing the hidden narratives and authentic stories that define this captivating city. True to Capella's renowned bespoke hospitality, every stay is crafted to individual guest preferences, with Capella’s hallmark of anticipatory service that feels both intuitive and effortless. A Crafted Journey of Culinary Distinction Capella Taipei’s culinary narrative unfolds across five distinct destinations: Ember 28 on the ground floor presents Western cuisine centred on the ancient art of fire-cooking, where 28-day dry-aged prime cuts transform beneath the gentle glow of Preciosa chandeliers and rich burgundy accents; the elegant Plume lobby lounge offers afternoon tea that honours the local heritage against a commissioned mural by French artist Elsa Jeandedieu featuring Taiwan blue magpies; street-accessible Atelier Plume marries French patisserie artistry with Taiwan's seasonal bounty within a sage green sanctuary adorned with marble mosaics; Rong Ju celebrates centuries-old Cantonese traditions with gracefully reimagined dim sum and wok-fired specialties beneath dramatic terracotta- tiled ceilings; while the second-floor Mizue offers an intimate Japanese omakase experience where ryokan-inspired aesthetics create a meditative setting for the sushi master's skilful creations. Versatile Venues for Elegant Occasions Four versatile venues blend European elegance with modern functionality: the Grand Salon (150 sqm) features a lofty ceiling and lush garden views; the Drawing Room (90 sqm) offers a built-in LED screen; The Gallery (107 sqm) floor-to-ceiling windows, an open kitchen and wine cellar; and two intimate Boardrooms (18 sqm each) with curved vaulted ceilings, advanced technology and natural light. Wellness: A Sanctuary for Rejuvenation Within the serene confines of Capella Taipei lies a wellness sanctuary that exemplifies masterful spatial design with a profound focus on tranquility. Barrel-vaulted ceilings evoke a sense of ascending serenity, drawing inspiration from sacred architectural forms that enhance the wellness journey. Born from a reverence for ancient wisdom and the power of nature, Capella Spa draws inspiration from the celestial rhythms of the universe. The cyclical waxing and waning of the moon mirror the fluid process of the wellness journey—a continuous evolution of growth and renewal – with Capella serving as the guiding star to holistic transformation and absolute well-being.
Capella Taipei offers guests elegance and architectural splendour this April
Capella Hotels and Resorts expands its footprint to Taiwan with the opening of Capella Taipei on 1st April. An architectural marvel, Capella Taipei is characterised by its understated yet elegant contemporary design, born from the creativity of interior architect André Fu. Fu’s imagination has led to a hotel that embodies sophistication suffused with serene poetry, mirroring Taipei’s multifaceted spirit. The architect's interpretation of Taipei's essence manifests in the interplay of urban dynamism and moments of contemplative stillness, a duality woven seamlessly throughout the hotel. An incredible edifice in an inspiring location Located along the verdant corridor of Dunhua North Road, where century-old trees line boulevards reminiscent of European promenades, Capella Taipei’s aesthetic revolves around the concept of a modern mansion. Thus, its appearance calls to mind an intricate dialogue between bespoke luxury and cultural legacy. He said of this: "It is a re-telling of my personal journey discovering Taipei. Flaneuring around local neighbourhoods and wandering into the lush tree-lined Dunhua North Road where the hotel resides, I was absorbed by the poetic environment: an antithesis to the urbanity one might typically perceive of Taipei. My vision translates relaxed luxury into a quietly-curated private mansion, incorporating contemporary touches and cultural nuances." On traversing the cobblestone driveway, the city's clamour gently recedes, opening up to a tranquil courtyard with sculpted greenery and magnificent bronze doors that serve as a grand entrance. An entryway to elegance The arrival experience continues to unfold through a series of intimate salons, allowing each guest to discover a layered visual journey. Inside, a tiered console table presents an artfully curated collection of objets d’art crafted by gifted local artisans. Above it hangs a commissioned tapestry by Taiwanese artist Lee Chen-Lin, whose intricate weaving captures the ethereal beauty of Taiwan's misty peaks and verdant valleys. Through a rhythmic progression of spaces, Fu establishes an intuitive journey throughout the hotel. Once guests enter the archway from the Entrance Arrival, they are greeted by Plume, an intimate and welcoming sanctuary that invites them to enjoy convivial moments from dawn to dusk. Where dynamism and serenity meet Inspired by his profound connection to Taipei, Fu describes the city as a vibrant urban tapestry intertwined with moments of poetic stillness. He explains: “The spirit of my design philosophy is about provoking new ways of thinking about what luxury means. The overall sensibility reflects the aesthetics I imagined for this contemporary mansion, a feeling of authenticity in the details. My vision is to capture this sensibility with a residential approach.” Exquisite silk panels, each meticulously hand-painted and adorned with silver gilt, emerge from a collaboration between British artisan De Gournay and Andre Fu Living, juxtaposing Art Deco geometries with Zen garden serenity. This artistic sensibility extends to distinctive marquetry patterns adorning entrance doors, tableware, and carpets. A handful of accommodations also feature private balconies or spacious al fresco terraces with an outdoor dipping pool.
New Taipei City ushers in the holidays with Christmasland 2024
New Taipei City ushered in the holidays with the Magical Christmasland Opening Event on 15th November. City mayor Hou Yu-Ih, together with key officials and guests, led the ceremonial lighting of the attraction, infusing the festivities with a touch of magic. This year's Christmasland introduces a spectacular transformation: the Christmas tree takes the form of a graceful magical angel, casting radiant light throughout the venue. Surrounded by dazzling illuminations, the angel's brilliance creates an enchanting atmosphere of joy and blessings. A castle of wonder Adding to the marvel, an eight-story-high LED castle debuts on the north side of New Taipei City Plaza, serving as both the main stage for performances and an immersive visual showcase that will captivate visitors over 48 days of festivities. Making its debut at the lighting ceremony, the LED castle's main show features new magical characters: the Magic Sage, Soul Healer, Sacred Shield Guardian, and Elemental Explorer. Each character wields unique magical abilities to help those facing challenges around the world, embodying the spirit of Christmas harmony and happiness. Also among the highlights are the Magic Angel and Santa Claus who go on a whimsical adventure filled with wonder and fun. Likewise, the Christmas-themed glowing parade shuttle, led by Santa Claus aboard a reindeer train, will make surprise appearances around New Taipei City Plaza's The City of Magic and Banqiao Station Square's Magical Paradise. Spreading joy and festive cheer, these charming processions are sure to delight visitors of all ages.
Taipei Taoyuan International Airport chooses SITA
SITA is partnering with Taipei Taoyuan International Airport (TPE) to revolutionize their passenger processing solutions. TPE will install SITA’s game changing check-in kiosk solutions, allowing passengers to fly through the airport and on to their destination faster than ever before. The kiosks bring innovation to the check-in desk, helping passenger processing become a state-of the-art feature of the airport experience. The deal, which runs until 2033, shows SITA's commitment to improving airport IT solutions and the passenger experience, through scalable, efficient systems that meet the needs of modern airports. With the new check-in and baggage handling processes, Taipei Taoyuan International Airport will reduce wait times and improve overall airport efficiency. TPE has chosen SITA to provide its Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE) and Common Use Self-Service (CUSS) systems, including a full hardware refresh of 80 check-in kiosks to support all international flights in Terminals 1 and 2. The purchase of SITA's technology comes at a crucial time for the aviation industry in Taiwan. Global passenger numbers are set to double to 10bn by 2040, and TPE needs to meet this growing demand, maintaining the highest level of security while improving overall airport efficiency. Sumesh Patel, SITA APAC President, emphasized the importance of this partnership, stating: "Our focus at SITA is to deliver technology solutions that help airport operators better manage their infrastructure in a way that is both optimal and makes the journey smoother for passengers. Airports around the world are facing challenges on many fronts, from staffing to efficiency, and improving the overall passenger experience. Taipei can become a pioneer in the Asian market in terms of digitalization and innovation, becoming an example for others in an ever-evolving travel industry. Nelson Wang, Taipei Airport Operation Committee Chairman, expressed his confidence in SITA's solutions. He said: "As part of our improvement program, the smart use of technology will maximize our existing infrastructure, and provide our passengers with a world-class experience, while supporting our airline customers in managing their operations more efficiently. SITA's CUSS and CUTE systems are key to meeting our ambitions – from managing the flow of passengers through our terminals to making all of our passengers' journeys smoother and more efficient." SITA has been a trusted partner for TPE for over three decades, and looks forward to continuing its successful collaboration, driving innovation and excellence in airport and airline technology for years to come.
Taipei Taoyuan Airport goes with SITA technologies for passenger processing
The Taipei Taoyuan International Airport (TPE) recently partnered with travel tech solutions firm SITA to revolutionise its passenger processing solutions. TPE will install SITA’s game-changing check-in kiosk solutions to enable passengers to zoom through the airport and on to their destination faster than ever before. The kiosks bring innovation to the check-in desk, helping passenger processing become a state-of-the-art feature of the airport experience. What does this partnership entail? The deal, which runs until 2033, shows SITA's commitment to improving airport IT solutions and the passenger experience, through scalable, efficient systems that meet the needs of modern airports. With the new check-in and baggage handling processes, TPE will reduce wait times and improve overall airport efficiency. TPE chose SITA to provide its Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE) and Common Use Self-Service (CUSS) systems, including a full hardware refresh of 80 check-in kiosks to support all international flights in Terminals 1 and 2. A necessary acquisition The purchase of SITA's technology comes at a crucial time for the aviation industry in Taiwan. Global passenger numbers are set to double to 10bn by 2040, and TPE needs to meet this growing demand, maintaining the highest level of security while improving overall airport efficiency. Sumesh Patel, SITA APAC president, emphasised the importance of this partnership. Patel said: "Our focus at SITA is to deliver technology solutions that help airport operators better manage their infrastructure in a way that is both optimal and makes the journey smoother for passengers. Airports around the world are facing challenges on many fronts, from staffing to efficiency, and improving the overall passenger experience. Taipei can become a pioneer in the Asian market in terms of digitalization and innovation, becoming an example for others in an ever-evolving travel industry. Taipei Airport Operation Committee chair Nelson Wang added: "As part of our improvement program, the smart use of technology will maximise our existing infrastructure, and provide our passengers with a world-class experience, while supporting our airline customers in managing their operations more efficiently. SITA's CUSS and CUTE systems are key to meeting our ambitions – from managing the flow of passengers through our terminals to making all of our passengers' journeys smoother and more efficient."
Indonesia puts its best foot forward at Taipei International Travel Fair
Indonesia showed off five of its high-priority destinations at this year’s Taipei International Travel Fair (TITF) in Taiwan. The country’s Ministry of Tourism and Creative Economy promoted the country's five super-priority destinations (DSP), as well as the Banyuwangi-North Bali-West Bali (3B) corridor. The ministry leveraged this opportunity by hosting an Indonesian pavilion, which occupied 36 square metres in Hall 1 of the Taipei Nangang Exhibition Center during the fair, held from 1 to 4 November. In collaboration with the Indonesian Economic and Trade Office (KDEI), the ministry also supported six Indonesian tourism industry players from various sectors to join TITF 2024. A great opportunity for promotions According to deputy marketing officer Ni Made Ayu Marthini, Taiwan's largest international tourism exhibition provided a valuable opportunity for Indonesia to expand its tourism promotion to the Taiwanese market. Marthini said: "The promotion of tourism has been enhanced through product knowledge and updates on the five super-priority destinations and 3B.” She pointed out that visitors to the pavilion participated in mini-surveys and questionnaires, and they also received promotional materials. Additionally, sales calls were made to travel agents, tour operators, airlines, and tourism application companies in Taipei. Marthini further revealed that tourist arrivals from Taiwan to Indonesia in the first eight months of 2024 reached 127,610. Based on this figure, Indonesia's active participation in the TITF was a strategic step toward achieving the target of 14.3 million foreign tourists this year. She said: "Through this event, we aim to sustainably increase the number of foreign visitors, especially from Taiwan, to Indonesia.”
New Taipei City Government holds tourism promotion event in Bangkok
The tourism and travel department of the New Taipei City Government recently held a tourism promotion event in Bangkok, Thailand, on September 6. A joint initiative with professionals from the New Taipei hospitality sector, the event sought to promote the city's tourism attractions to Thai industry professionals. By doing so, officials hope to encourage more Thai tourists to choose New Taipei as a travel destination. According to tourism and travel department director general Yang Tsung-Min, over 180,000 Thai tourists have visited Taiwan as of May 2024, making Thailand the third largest source of Southeast Asian visitors after Malaysia and the Philippines. This roadshow included visits to the Bangkok office of the Taiwan Tourism Association, as well as the Thai Travel Agents Association (TTAA), and the Thai-Taiwan Business Association. Festivals and products In addition to promoting internationally renowned events like New Taipei City’s Christmas Lang, the Pingxi Sky Lantern Festival, and the upcoming World Masters Games 2025 Taipei & New Taipei City, officials made it a point to tailor promotions to the preferences of Thai tourists. This was done by highlighting Taiwanese cuisine with a gastronomic display that included renowned specialties such as Tamsui ah gei, Jiufen taro balls, Wanli crabs, Shimen rice dumplings, Sanxia "bull horn" croissants, and Wulai’s indigenous bamboo tube rice. These dishes were prominently displayed on a 3-meter-high illustrated welcome wall, capturing significant attention. The New Taipei City Government also promoted regional travel itineraries across Keelung, Taipei, New Taipei, and Taoyuan, distributing brochures for Taipei and Taoyuan. Yang emphasized that there is already strong cooperation through the Keelung-Taipei-New Taipei-Taoyuan Collaboration and Exchange Platform.
Frasers Hospitality debuts in Taiwan with Fraser Residence Taipei
Frasers Hospitality, a strategic business unit of Frasers Property, announced its maiden foray into Taiwan with its first premium serviced apartment in Taipei, in partnership with Hongtai Group, a renowned Taiwanese real estate developer. Scheduled to open in 2027, Fraser Residence Taipei is poised to become the new benchmark of premium living in the heart of the city. This inaugural launch furthers Frasers Hospitality’s expansion in North Asia and signifies a milestone of Frasers Hospitality’s commitment to strengthen market presence in the region. Nestled within the prime Beitou district, Fraser Residence Taipei is in close proximity to the Tianmu neighbourhood, an enclave for corporate elites and executives, affluent families and the foreign expatriate community. The property is also surrounded by prestigious international schools and other established medical institutions. With Shipai metro station just a stone’s throw away and Songshan International Airport within 30 minutes’ reach, residents can enjoy seamless connectivity to Taipei’s high-speed rail, trains, subways and bus routes. Designed as an urban sanctuary for modern travellers, Fraser Residence-branded properties are strategically located in key gateway cities to provide the comforts of home with convenient access to locally immersive experiences. The brand caters to savvy business and leisure travellers seeking contemporary homes that are self-contained and accessible to commercial and social activities. Chief Executive Officer of Frasers Hospitality, Ms. Eu Chin Fen said, "We are proud to unveil a new chapter of premium, enriched living with Fraser Residence Taipei. Our maiden entry into the vibrant city marks yet another milestone in our global expansion strategy and underscores our strong commitment to delivering exceptional hospitality excellence globally. We look forward to introducing the ideal urban haven to the residents of Fraser Residence Taipei.” Fraser Residence Taipei will offer more than 200 well-appointed suites with modern designs, ranging from one to three bedrooms, equipped with tasteful living and working spaces to meet different residential needs. Guests can enjoy a wide variety of amenities, including a restaurant, heated pool, fitness centre, yoga studio, meditation room and other recreational facilities designed to create a warm and cosy home. In addition, Fraser Residence Taipei will offer meeting spaces and a business centre to meet the requirements of business travellers. Recognised as one of the world's leading investors and operators within the lodging segment, Frasers Hospitality is established in 1998. It currently owns and manages more than 100 premium serviced apartments and hotel residences in over 20 countries and continues to anchor its growth strategy within Asia Pacific, Europe, the Middle East and Africa. The launch of Fraser Residence Taipei adds to the expanding pipeline of Frasers Hospitality and further fortifies the lodging portfolio and its presence worldwide.
China Airlines to operate direct flights from Taipei, Taiwan to Prague twice weekly
Beautiful natural scenery, tropical rainforest, and green tea aroma. Prague is the sixth European city to which China Airlines operates direct flights from Taipei. With a direct connection to the Taiwanese capital, Taipei, Prague now stands alongside Frankfurt, Amsterdam, London, Rome, and Vienna. The connection is available twice a week and the carrier uses Airbus A350-900 aircraft to operate the Taipei – Prague route. Prague Airport has been striving for a long-haul route to East Asia for several years. Its Chairman of the Board of Directors, Jiří Pos, therefore considers its launch to be a tremendous success, saying: “With this new connection, we will also boost inbound tourism.” Before the pandemic, i.e., in 2019, over 190 thousand passengers from Taiwan visited the Czech Republic. Last year, there were only 13,791 Taiwanese visitors, which meant a drop of almost 93 percent. A direct flight between Prague and Taipei could change this. “In addition, the connection will offer passengers from Prague the possibility of convenient transfers to a number of China Airlines destinations in Asia and the Pacific.” According to China Airlines President, Kao Shing-Hwang, China Airlines is the only carrier to offer non-stop flights between Taiwan and the Czech Republic. The new Prague route will encourage bilateral business, trade and tourism. Kao also expects strong interest from the transit market for Japan, Korea and Vietnam, allowing more Asian travelers to pass through Taiwan on their way to and from the Czech Republic and thus enhancing Taiwan’s status as a regional transit hub. "Direct air connections, their frequency and quality are of vital importance for tourism. We believe that thanks to the Prague - Taipei flights, the Czech Republic will once again be discovered more by tourists not only from Taiwan, but from all over Asia, who represent a very interesting tourism segment. If we take the average spending of tourists from China, Japan and South Korea in our country, we can see a gradual return of these foreign guests. While in 2019 they spent a total of CZK 4,860 per person per day in the Czech Republic, a year later it was CZK 3,888 and in 2021 it was even only CZK 2,170. Last year, the situation began to improve - the average spending of these Asian travellers in our country was CZK 4,321 per person per day," says Jan Herget, director CzechTourism, adding: "The good news is that, as well as spending, the number of travellers from Asia is growing. The data on hotel accommodation in the Czech Republic from May this year shows that the number of Taiwanese tourists increased by 2,753 percent year-on-year, from 393 to 11,213. Taiwan is not only a country of modern technology, but also offers many tourist attractions. In Taipei, the capital of three million inhabitants, there is the Palace Museum, which preserves rare collections of artefacts from the Forbidden City. Next year, the impressive local skyscraper, which is the second tallest building in the world and bears the number 101 in its name after the number of floors, will celebrate its twentieth anniversary. The island abounds in wild tropical nature with gorges, mountains, lakes, and thermal springs. Almost a tenth of the area of Taiwan is formed by national parks. In terms of routes to Asia and the Middle East, Prague Airport currently offers connections to Amman, Dubai, Doha, Kuwait, Muscat, Riyadh, and Seoul.
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