Search Results forInternet of Things
How Internet of Things can create seamless stay for hotel guests and maintain worker safety
Chris King, Director of Sales, Sigfox USA talks about how the Internet of Things (IoT) can help hoteliers looking to create efficiencies and a safe, comfortable experience for both employees and guests traveling for the first time in over a year. While there is still some uncertainty about the pandemic, with vaccinations widely available many people are eager to travel. Travel bookings are through the roof – with hotels the busiest they’ve been since prior to the pandemic. Among all this chaos, it’s important for hotel owners to protect their two most important assets: their guests and their employees. For hoteliers looking to create efficiencies and a safe, comfortable experience for both employees and guests traveling for the first time in over a year, the Internet of Things (IoT) can help them do so. In fact, according to PwC, 70% of hospitality executives report that they already have active IoT projects in the works. The term ‘IoT’ refers to devices that are connected to the internet that collect and share data. These devices can be connected to a 0G network, which connects low-bandwidth, battery-powered devices over long distances. This type of network is easy to implement due to its low-cost, lightweight and low-powered infrastructure. A 0G network allows the customer to receive information on the status of the device located within the network and provides a shelf-life of up to five years or more, thanks to only sending small messages which requires very little battery power. Creating a seamless stay IoT is an impactful tool for creating a seamless experience for hotel guests by digitizing their stay. For example, IoT can provide hotel guests with the opportunity to unlock their room via their mobile devices with the click of a button. This is convenient because most guests will be bringing their smartphone with them everywhere they go. Guests can say goodbye to the frustrations of storing a room key and cell phone in the same pocket, causing the key’s magnetic strip to stop working, and have peace of mind knowing they can access their room with their cell phone. Maximizing employee safety In addition to customer experience applications, hoteliers can also leverage IoT to improve employee safety while on site. For example, IoT-powered panic buttons can help employees get immediate help during emergency situations. Especially when it comes to larger, busier hotels, a fast panic response button can be carried around by employees to alert security when they are in trouble. Hotel workers are at risk of harassment, violence and other crimes and many areas of the country are beginning to put regulations in place that require panic buttons for hotel employees. In case of a fire, theft, violence or other urgent scenarios, hotel employees will be able to notify their managers at the click of a button. Imagine if a hotel worker kept their phone in a breakroom during a shift and had no way to call for help during an emergency—that’s where panic button technology comes in. This life-saving technology can save time during emergencies and enable help to come sooner. By using the existing infrastructure in place at the site the panic button can sense where it is within the hotel. Connecting the panic button to a 0G IoT network, the device securely uploads its location data to be processed and rapidly alert of the person in distress. Investing in IoT technology can help hoteliers create a safe, comfortable experience for both guests and employees. Hotel owners can rest assured that their guests are experiencing the ultimate customer service with the efficiencies provided by a 0G IoT network and be well prepared for the ongoing travel surge.
Important Things You Should do Before Every Cruise
Dream Cruises' Explorer Dream passes by the Sydney Opera House If you plan to book a cruise as soon as it’s safe to do so and the cruise industry restarts, bear in mind that you also need to book your flights, and your pre-and post-cruise hotels, and finally any tours that are not included in the cruise. Once you have done that, start counting the days until your cruise adventure begins! Well, not quite. There are many (mostly) little things you still need to do before you begin your journey to the pier to board your ship. From downloading your cruise line’s app (if it has one) and using it to check-in for your trip to signing up for ship-based activities in advance, here is my handy checklist of things everyone who takes a cruise for the first time should do before leaving home. Check-in online You are probably going to do this anyway, but just in case you were not: Know that it pays off big time to check-in online before your cruise, even if you have booked a suite. There is a lot of “paperwork” required to check-in for a cruise, including filling out documents asking for personal information such as your name, address, gender, date of birth, nationality, and even pregnancy status; emergency contacts; and your pre-and post-cruise travel plans. You will also be asked to set up an onboard account and submit a photo of yourself. If you do this all in advance online and many lines require that you do, you will be able to board your ship much more quickly than if you wait to do it at the pier. Note that you can check-in online for a cruise many weeks in advance in most cases. Cruise companies on-line check-in window opens 45 - 90 days in advance of your cruise. Check your identification documents Long before you check-in for your cruise, you should take a quick glance at whatever identification document you are going to use during the check-in process to make sure it has not expired or is close to expiring. On many cruise itineraries, you will need a passport, and many of the countries that cruise lines visit require passports to be valid for at least six months beyond the date you plan to leave the country. Also, note that many countries require you to have at least two blank pages in your passport to be allowed to enter. If your passport is getting full of visa stamps, it is time to get a new one, even if it hasn’t expired. Download the cruise app A growing number of lines now have apps you can download to your smartphone. The apps vary in capabilities, but many will show you a daily list of activities on your ship and all the things you have reserved. Many also will let you make restaurant reservations and book shore excursions and other activities. A few will let you order drinks and other items to wherever you happen to be standing. That is handy, trust me! The best part is that the app will work onboard even if you don’t pay for a Wi-Fi package. Some of the apps also will be useful with the check-in process. Print out your documents So, you might not need to print your cruise boarding pass if you have it on your mobile device, but I still would as it does not cost you much and could be handy. I always keep a hard copy of every travel document including pages that show my itinerary and reservation numbers for related hotel stays and flights in my carry-on bag. There are several reasons to do this. One is that you never know when your mobile device is going to die or have a connectivity issue that results in the document you need not being available. But you may also encounter authorities an immigration official at a border, for instance, who will want to see hard copies of your itinerary plan before allowing you to proceed. Notify your credit card company It is a good idea to let your credit card company know about the trip. It will make it less likely your credit card will be frozen for what the company suspects are a fraudulent charge. Tell friends and family about your trip It is always a good idea to let at least a few people close to you know you are leaving on a trip. Give them a rough outline of where you are going and tell them how to contact you in case of an emergency. This may seem like obvious advice, but a reminder never hurts. Research ports in advance There are some types of vacations a beach trip, for instance where you don’t have to do much advance research. You just sort of show up. Most cruises are not that way at least if you want to get the most out of them. At the heart of most cruises are port calls that, in many cases, are short often just a few hours. You want to have a plan for what to do in these ports, or you will miss out on a big part of the cruising experience. Once you know what ports you will be visiting, do as much research as you can. Join a Facebook group for your line Another great place to get ideas for what to do in ports and on ships and what to bring on a cruise, for that matter are the many private Facebook groups dedicated to particular lines. You will find thousands of cruise fans on these pages who often are only too willing to answer questions you might have about your upcoming trip. Sign up for private tours in advance Booking a shore excursion directly through your cruise line is easy. You just check a box on an online form before sailing or while onboard, and it gets all arranged. But booking tours through your line is not the only option, and it is not always the best choice. In many cases, you can save a lot of money — and get a better touring experience by booking shore excursions in advance through your travel agent. Sign up for activities in advance Some lines will let you sign up for shows, tours and other activities (including meals at specialty restaurants) in advance of sailing using online portals. If you want to be sure you get a seat for a specific show on a specific night, or a specific tour or restaurant reservation time, it is a good idea to do this. It is not uncommon with some ships to find that some shows, tours, and restaurant reservation times book up in advance. If you do not sign up for activities in advance, a back-up strategy is to do so just after you board a vessel. Consider travel insurance It is not always smooth seas when it comes to cruising or any sort of travel. I hate bringing this up, but you might need to cancel your cruise in advance due to the sudden onset of an illness. Or, perhaps, you need emergency medical attention during your sailing. Maybe the flight to your ship gets cancelled and you miss the vessel’s departure. I strongly recommend you take up travel insurance. Pack wisely To start with start packing early and be strategic. Throw all the clothes you think you will need on the cruise in a pile, and then take out half of it, which you know you will not wear it. Most cruising these days is casual, and you only need a few outfits to rotate through a voyage. If things get dirty, no problem. Many ships have launderettes on cabin decks where you can run a load or two of laundry every few days. If not, you can send laundry out to be cleaned on board. The extra cost of doing a few loads of laundry on a ship is a small price to pay for the freedom of not having to lug a giant suitcase around as you travel to and from your ship. Plus, you will want to save room in your suitcase for all the little treasures you’re going to find along the way. Put your mobile phone in airplane mode Many phone plans even international plans do not include talking, texting and data on cruise ships, and you will pay exorbitant roaming rates for such services that will show up weeks later on your phone bill. There are ways to make calls and access the internet from ships without spending a lot of money. You can buy a Wi-Fi package, for instance, that will let you make WhatsApp or FaceTime calls and stream videos (on some ships) by Wi-Fi without using phone data. Some phone companies also have cruise-specific plans you can buy in advance of a voyage. Unplug from work This trip is going to be all about taking a break from work, not spending hours every day dealing with the latest crisis back at the office, or at least, it should be. In the days leading up to your trip, make sure you wrap up any pressing work projects, let your co-workers know you will be offline, reply to any outstanding emails, and most importantly turn on your out-of-office message.
“We do ordinary things in extraordinary ways” – Mövenpick Boracay
The Philippines’ crown jewel, Boracay Island, has hit the headlines this past week after it formally reopened on 26 October following its six-month closure. The government has imposed strict guidelines to access the island. Only those staying at compliant hotels – i.e. the ones that comply with various environmental standards – are allowed to visit Boracay. Mövenpick Boracay Resort & Spa is one of these 157 compliant hotels which reopened its doors to tourists, at the time of this writing -- so I checked it out. “I admire the President’s political will to close the island, it takes someone brave to do that,” Andre Brulhart, general manager of Mövenpick Boracay Resort & Spa, said. Andre took over the role last May at the heels of the closure and is excited to welcome guests. For the two nights that I stayed at Mövenpick, I found a new appreciation for the little things in life and how to make each moment an unforgettable experience. Here’s why Mövenpick Boracay Resort & Spa earned a loyal customer in me. Impressive location The resort is located in Punta Bunga Cove, which is usually 20 minutes from Cagban jetty port – but it took me an hour due to the current state of the roads on the island. I was pleased to know that Mövenpick is far from the dust and rubble in the town. As an introvert, I am the type of person that wants some quiet time when travelling. Mövenpick Boracay had a private beach it shares with two other resorts. Unlike at the famous White Beach, described by many people as a “supermarket,” I had the turquoise water of the island all for myself, especially in the morning. The beach is complemented by the gardens surrounding the property. The lush flora and clear waters make every inch of the property a perfect backdrop for that Instagram photo. If the beach is not your thing, Mövenpick has this a multi-level pool measuring 35,521 square feet that sits in the heart of the resort. “It’s paradise,” in the words of Grace Agatep, director of sales and marketing, Mövenpick Boracay. Andre who grew up in a small town of Farnborough near the Swiss Alps became a beach person after coming to Boracay. Intimate meeting rooms While Boracay is a famous location for beach weddings, Mövenpick Boracay boasts four modern breakout rooms that can each accommodate up to 24 people in theatre-style seating. The rooms are equipped with the latest facilities, including audio-visual technologies. Do not think that just because you are on an island, you have to put up with a crappy internet connection. Surprisingly, there is a decent connection in Boracay. These MICE facilities are perfect for small groups that are trying to get some work done. However, with the resort’s breathtaking views, I don’t know how anyone gets any work done here. A complete package If you ever decided to do business here, as a fully-integrated resort, there is no fear of missing out. President Rodrigo Roa Duterte may have banned massage at the White Beach, but the resort houses its own spa. The Sagay Spa is a nod to the island’s heritage and tradition. “Sagay” is a colloquial term for a type of native seashell that is finely crushed by the sea and found in the sand of Boracay. To keep your fitness routine going (and for fitness obsessed that work out at 3 am) the fitness and wellness centre is open 24/7. Well, that’s not me. If I were you, you can sweat a few pounds simply by climbing the steep hill right at the entrance of the resort – which they fondly call “high ground”. The hotel also houses seven restaurants, one of which has become my favourite places to eat – Brezza. I met Chef Francesco Leone who considers himself an ambassador of Italian cuisine and whose life’s work and mission is to introduce authentic Italian dishes, some of which are hand-me-down recipes from his mama and nonna. Even now, I am dreaming of Chef Francesco’s mushroom risotto and tiramisu. Human touch The hospitality industry is hot about the integration of artificial intelligence, robotics, and other technologies in hotels, but Mövenpick Boracay capitalises on its most significant asset – people. “We are in the people’s business and nothing can ever replace human touch,” Andre told me. Andre knew that excellent service keeps bringing the customers back by working at a family restaurant when he was young. His aunt revealed to him that some of their loyal diners come to the restaurant only when Andre is working. He brought this important work ethic in all the hotels he managed for the past 20 years. As a matter of fact, during our interview, he carefully observes the guests that walk near where we sit and orders the staff to give them complimentary drinks. "It was nice to feel pampered, for a change." Meanwhile, the cheerful staff ensures that you are well taken care of from the moment you land in Caticlan airport until you are back in the departure area. Believe me when I say that there is someone checking on me, attending to my every need every five minutes when I’m roaming the resort – and as a fully grown, independent woman, I am not used to this. It was nice to feel pampered, for a change. I visited the island on the first day of Boracay’s reopening and I asked Andre what people can expect from Mövenpick Boracay, and he rightly pointed out, the Christmas season. Andre, who is a devout Catholic and backed with more than 20 years of experience managing hotels, is cooking something special for his first Christmas as general manager of Mövenpick Boracay. Andre Brulhart, general manager Mövenpick Boracay Resort & Spa “I am not as crazy as the Filipinos who put up Christmas décor as early as September, but I can assure you that Christmas is my thing – because we do ordinary things in extraordinary ways,” Andre excitedly shared but zipped his mouth before he can give out more details. My stay in Mövenpick Boracay is filled with extraordinary moments that may look simple to others, and I hope to go back for more.
“Google is evil”: Internet giant dips in travel
There is no denying that we turn to Google when we travel. Like for me, I search the places I want to go, do research on things I can do while I’m there, and I rely on Google Maps to get around. Because of this attitude of travellers, Google is well established and further encroaching into the travel space. However, not all travel companies are welcoming Google’s business model. The recent WiT Conference in Singapore in October was a hostile environment for the internet giant with Rod Cuthbert, former CEO and chairman of Viator and Rome2rio, urging us not to talk about Google as “they are in our faces all the time.” The tech giant is conducting multiple launches that will take business off its OTA and metasearch rivals, such as offering exclusive hotel discounts via its Google One cloud storage platform, “hotel-plus-flight” travel packages, as well as a global price insights feature on mobile devices. Google Flights Google is gaining influence on travel’s two largest segments – flights and hotels. This is especially true for flights, where it has overtaken KAYAK in overall traffic and conversions, according to the latest research by Phocuswright. However, it is still a relatively a small player in the hotel sector unable to beat TripAdvisor – where people search for hotels and read reviews. Is Google really a threat? William Bao Bean, general partner, SOSV/managing director, Chinaccelerator, described Google and Facebook as “evil” when Yeoh Siew Hoon, founder and managing director of WiT, asked him in a rapid-fire round in their session. The concerns of travel companies are valid as Google "has a history of illegal practices”. In an exclusive interview, Bao Bean explained his bold claim on stage that the ingress of giant companies makes it hard for smaller players to thrive in the market. Google thwarts competition, he told me. You know how you cannot delete Google apps in your Android phone even if you do not use them? In July, Google was ordered by the European Union to pay an antitrust fine amounting to EUR 4.3 billion (USD 5 billion) and to change the way it puts search and web browser apps onto Android devices. Google reportedly pushes its services in front of users through unfair contract provisions with smartphone manufacturers. The banner and videos ads, thanks largely to its central role on Android devices, are part of the search giant’s massive business. Google said that it will challenge the ruling – but they still have to pay the fine and comply. The fine was relatively minuscule for a massive company like Google with a reported annual revenue of USD 110.9 billion. In 2017, it earned USD 5 billion every 16 days. Google can position its product on top of the searches, and you know how crucial it is to be on top of the search results page that many companies invest heavily in content and SEO strategies. It is still a race Google continues to augment its travel products and poses a serious threat to online travel agencies (OTAs). It may have the big advantage as it holds an ocean of travel data to curate the best and most personalised product for consumers. Companies may see Google as a nemesis, but it is still a race – whoever can provide value-based and seamless experience to customers will win. Let us remember the Google products that have failed because another product is better than theirs. Google+: Could have been Facebook (especially with its SEO benefits) Google Hangouts: Beaten by a range of messaging apps like Line, Messenger, WhatsApp Google Wave: Similar to a problem child between Slack and Trello There are many other products that either lack the focus or insight to work. This means that other companies, big or small, still have the chance to overtake Google.
5 things you probably didn’t know about Holy Week in the Philippines
Quiapo Church, Manila, Philippines (Photo from Shutterstock) Running until Black Saturday (31 March), the Philippines is currently commemorating its most significant religious event - the Holy Week. During this week which began on Palm Sunday (25 March), the church and its people re-enact and celebrate Jesus's journey. From His triumphant return to Jerusalem on Palm Sunday, to his death on Good Friday and a period of mourning during Black Saturday, until his resurrection on Easter Sunday, the people commemorate Jesus's joy, suffering, death and rebirth. As a Filipino, I grew up seeing and living with these traditions. And so, I thought I’d share with you some of the things that are happening, aside from the traditional religious observances. Here are 5 things you probably didn’t know about the Holy Week in the Philippines: No TV, no radio During Good Friday and Black Saturday, don’t expect to watch TV and listen to radio. As a young kid, I wasn’t really into this tradition. But as an older (and much wiser individual), I now appreciate the serenity that it brings. The Philippines has the third highest number Catholics in the world (behind Brazil and Mexico) and we Filipinos, especially the older generation, believe that indulging in these luxuries is a sign of disrespect. Besides, I think it's a great idea to unplug yourself every now and then. Of course, people now are taking this tradition more lightly as we use the internet and watch movies at home. But still, no mainstream TV station or radio station will be airing during the weekend. Sorry, we're closed Another thing you should know is that malls, shops, restaurants, businesses - almost all public venues - are closed during Good Friday and Black Saturday. The Holy Week is supposed to be a solemn time for Catholics. This is the main reason why most establishments are closed during this time, except for hospitals and businesses by non-religious folk, which is very rare in the country. For some, the Holy Week is the perfect time to bond with their families, for there isn't much to do outside at all. Fish 'n' chips, anyone? During the Holy Week, most Filipinos stay away from all kinds of meat, except fish. Like Jesus Christ, who ate fish and bread, we avoid pork, beef, and chicken. This is why restaurants that choose to remain open modify their menus. For example, instead of serving the usual cheeseburger meal, they’ll replace it with a fish and fries combo. Swimming is bad luck Most Filipinos love to travel during this time, perhaps to the beach, because we have a couple of days off. But did you know that, back in the day, it was considered bad luck to go out for a swim? Some superstitions even disallow taking baths and doing laundry, especially at 3pm on Good Friday. This is the hour of Jesus’ death and anyone who doesn't respect this is likely to encounter ill fortune, as the story goes. Long weekend In observance of Holy Week, the Philippine government has declared Maundy Thursday and Good Friday as official holidays. This makes it one of the longest public holidays of the year and Filipinos use this time to visit churches, get some rest, spend time with their families, or maybe spend the weekend out of town. A lot of things happen during this week and even with these restrictions, you'll still have a lot to see and visit if you're planning to visit the country. So, don't hesitate if you're thinking of going as there are plenty of celebratory events and curious sites to see. Maybe just don't go swimming.
MyProGuide proves tour guides is the key of every tour
The tourism industry is ever-changing and we have seen some ground-breaking innovations in the space such as the use of robots in airports and the inception of Internet of Things in hotels that automate everything. However, very little innovation can be seen on tour guides. Tour guides often work freelance and are usually on contacted by tour operators if needed. While many apps claim that they make contacting and booking local tour guides easier, nothing really caught on. However, MyProGuide aims to change that by disrupting the sector. Jo Wong, CEO of MyProGuide The start-up CEO Jo Wong has no background in the travel industry as he was a typical left-brain engineering graduate and worked for the automobile industry, but he knew the value of hard work and starting a great thing out of nothing. In short, he saw that there is a need for it and he just provided it. “The tourism industry keeps changing, but no one cares about tour guide, even though the tour guide is the key of each tour. People are not going to meet travel agency as much as before, but they need some local support to fit their schedule which can make their trip more flexible. “Tour guides rely on travel agencies for work, but people are not turning to agencies, so tour guides also worry about themselves. There is no specific website for people to find a tour guide, also tour guide no place to show themselves. Also, even they can find a tour guide, but how to know their quality? Once a customer knows about MyProGuide, then they can find the guide anywhere when they need support or local guide service, they can always have our guides,” Wong said in an exclusive interview with TD. Wong knows that booking a tour guide is still very orthodox. Therefore, MyProGuide aims to educate tour guides of the new tourism trend and the value that the company brings for them. The company has expanded to tours and tour operators. People can also sign up to be a tour guide and undergo a rigorous interview for the company only want experts in their league. Wong aims to dominate its home court in Asia. Currently, MyProGuide has tour guides in Thailand, Philippines, Myanmar, Cambodia, Japan, Portugal, South Africa, etc. “In next 2 years, if anyone looking for a tour guide, we are the only choice,” he said. He has a piece of advice for people who want to follow his footsteps. “Don’t think too much, just do it and fix it later. Trust yourself, listen to advice from other people and thanks them to point out what is your problem. After listening, absorb it and change it if you agree with them,” he said.
BCD Travel takes home 2 accolades at TDM Travel Trade Excellence Awards 2024 – Asia
BCD Travel has been recognised in two major categories at the TDM Travel Trade Excellence Awards 2024 - Asia, as it continues to push the boundaries of travel management and fulfil its vision of becoming the most trusted, innovative, and sustainable travel management company. It was named the Global Travel Management Company of the Year - Singapore for its innovative solutions for travellers, as well as the Employer of the Year - Singapore for fostering a company culture of collaboration, fun, and service. Under the Global Travel Management Company of the Year - Singapore category, the company was lauded for its efforts to simplify managed business travel, enhancing its services and capabilities to deliver quality solutions. In 2023, BCD Travel embarked on a significant modernisation of its Contact Center, integrating blockchain technology, chatbots, machine learning, virtual reality, and the Internet of Things. The investment paid off for the company, streamlining its operations by automating workflows, reducing manual processes, and enhancing business intelligence. “This move aligns with our ‘Build Forward’ initiative, which aims to drive innovation and simplification, ultimately leading to faster response times, better traveller experiences, cost savings, and improved profitability,” said Andrew Yeo, Managing Director, Australia and Singapore at BCD Travel. In addition to modernising its Contact Center, BCD Travel has also launched the BCD Marketplace, a platform that allows clients to partner with leading technology providers to create customised travel solutions. All partners in the marketplace are thoroughly vetted to ensure they meet the company’s standards for compatibility and reliability in managed travel programmes. Amidst the increasing demand for partners with aligned sustainability principles, BCD Travel also developed a Sustainability Framework centred around four key audiences: company, people, business partners, and customers — with guiding principles like Beyond Carbon, Mindful Travel, Industry Advocacy, and High Standards. “Technological advancements include integrating GATE4 Insights and Total Trip Insights with Concur® Travel and Concur® Expense, enabling customers to optimise their travel programmes whilst reducing carbon emissions,” Yeo added. Just recently, BCD Travel announced the industry’s first end-to-end sustainability offering for corporate travel programmes. BCD partnered with SQUAKE, a leading climate-tech company, to streamline carbon emission-related action across the various tools and touchpoints in the travel industry. This allows corporate travel programmes to centrally set targets, decide upon sustainability policies to achieve them, and distribute these across online and offline booking channels for each employee. The technology provider established tooling to provide active nudging and steering tools within BCD agent frontends and online booking tools (OBTs). The tool encourages travellers to travel less and travel better. In addition to making travellers aware of air, train, hotel, and ground transportation emissions using one of multiple calculation methodologies, the tool displays the carbon cost of each trip. In addition to driving traveller behaviour change, BCD and SQUAKE will provide carbon budgeting, forecasting, and reporting tools to help clients set and manage carbon targets. This is key to complying with regulatory reporting requirements like the Corporate Sustainability Reporting Directive (CSRD). BCD Travel continues to invest in its AgentSource booking platform as well, allowing agents to book travel directly from an aggregated content platform. With its API-first approach, it supports various travel booking sources and applies client-specific configurations, policies, and payment rules. This reduces training time and offers a user-friendly interface tailored to new generations of employees. Meanwhile, for the Employer of the Year - Singapore, BCD Travel was awarded for its initiatives that allow teams to cultivate a sense of unity and camaraderie whilst contributing to the success of servicing clients. BCD Travel provides extensive professional development opportunities, including workshops, seminars, and online courses — on top of a new development directory where employees can easily access resources and plan their career paths. Understanding the need for work-life balance, the company offers flexible working hours and remote, hybrid, or office work options. It also implemented a Work From Anywhere (WFA) policy, allowing employees to work remotely from a location of their choice for up to 60 days per year. “As many of our APAC employees are part of a global team with colleagues in other regions, to safeguard our team's work-life balance, a global encouragement is that meetings are not scheduled for APAC on Monday or Thursday evenings, and on Fridays, we don’t do internal meetings,” the company stated. Open communication is highlighted throughout the company with regular town hall meetings, Q&A sessions with leadership, monthly engagement surveys, the intranet MySource, and the online community Viva Engage. BCD Travel’s peer-to-peer recognition platform, ShoutOuts, meanwhile enables employees to show appreciation for each other’s contributions. Additionally, employees can win a trip to Mexico via peer-to-peer nominations. DEI (Diversity, equity, and inclusion) lies at the heart of BCD Travel’s DNA. It established local DEI efforts, responding to the needs of its global workforce, which reflected positively with its very high eNPS score of 64. “We care for our people and our communities alike. Through our Making a Difference initiative, BCD employees across the globe engage in volunteering and fundraising activities for small, targeted projects that directly benefit children in their local communities,” the company added. TDM Travel Trade Excellence Awards - Asia is a premier awards programme presented by Travel Daily Media. It seeks to honour the pinnacle of excellence in Asia's travel industry, covering the best hotels, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology. The TDM Travel Trade Excellence Awards 2024 – Asia is presented by Travel Daily Media. To view the full list of winners, click here. For more details, please contact Jane Patiag at +(65) 3158 1386 ext. 217 or awards@traveldailymedia.com.
Maximizing ROI in B2B Travel Through Smart Technology Integration
In today’s highly competitive B2B travel landscape, optimizing return on investment (ROI) has become a paramount concern for companies aiming to sustain their growth and profitability. As organizations strive to navigate the intricacies of travel management, the integration of smart technology emerges as a transformative factor that can significantly enhance operational efficiency and reduce costs. This article aims to highlight the role of advanced technological solutions such as AI, data analytics, and blockchain in not only addressing the existing challenges within the industry but also driving substantial ROI improvements. Tailored for travel industry professionals, tech integrators, and business decision-makers, the insights presented here will shed light on how leveraging these smart technologies can empower B2B travel portal development to secure a competitive edge while ensuring superior service delivery. Understanding ROI in B2B Travel ROI, or Return on Investment, is important for businesses that travel for work. It measures how much profit a business makes from its spending on travel compared to the costs involved. For B2B travel, this includes expenses like flights, hotels, and other travel-related costs. Knowing the ROI helps businesses decide on their travel budgets, improve travel policies, and justify the costs of business trips. By looking at ROI in B2B travel, companies can see how travel supports their goals. For example, they can find out if the advantages of going to conferences or meeting clients are worth the costs. Understanding ROI also helps businesses discover cheaper ways to travel and improve travel experiences while saving money. In the end, evaluating ROI helps businesses use their resources wisely and make better choices that fit their objectives. Transforming B2B Travel with Smart Technology Solutions Smart technology is becoming increasingly important in B2B travel. This change is not just a fad; it shows how companies are improving their travel planning and management. Smart technology includes various digital tools and apps that make travel easier and more efficient for businesses and their workers. From automated booking systems to mobile apps offering real-time updates, these technologies are now key parts of managing B2B travel. Smart technology helps companies make decisions based on data. With travel management software and analytics, businesses can gather and analyze information on travel habits, spending, and employee preferences. This data helps companies manage travel budgets better, negotiate lower prices with vendors, and improve traveler satisfaction. Additionally, smart technology ensures that companies follow travel rules and policies, making their travel programs more effective. As B2B travel continues to change, using smart technology will be crucial for companies to handle the complexities of this industry. Key Technologies Transforming B2B Travel A major technology changing business travel today is artificial intelligence, also called AI, machine learning, and blockchain for travel booking. These tools can look at a lot of travel data. This helps companies improve their travel policies and rules. With these technologies, businesses can understand travel trends better. This allows them to predict future patterns and make smarter choices about travel management. Decentralized travel services are also emerging, enabling travelers to connect directly with service providers, enhancing efficiency and user experience. By leveraging these innovations, companies can optimize their travel strategies and improve ROI. AI helps companies give personalized travel advice based on what employees like and do. This makes employees happier and encourages them to follow travel rules more closely. Automated booking systems also make the process easier and faster compared to older methods. By simplifying these tasks, companies can focus on their main activities, boosting overall productivity. As the business travel industry changes, new technology trends are emerging. One important trend is the rise of AI and machine learning. These tools help companies analyze large amounts of travel data, leading to better decision-making and improved travel policies. AI chatbots and virtual assistants are becoming common, providing immediate help and personalized travel suggestions, which increases traveler satisfaction. Another trend is the use of blockchain technology, which improves transparency and security in travel bookings. Blockchain can speed up payment processes, cut down fraud, and help businesses follow travel rules. It can also make sharing travel data among partners easier, leading to better teamwork and efficiency. Crypto travel payments are becoming popular too, with more businesses considering Bitcoin for booking flights and working with hotels that accept crypto. Decentralized travel services are growing, allowing travellers to connect directly with service providers for a better experience. Additionally, using Internet of Things (IoT) devices can help companies track travel habits and preferences for more personalized experiences. Finally, companies are focusing on sustainability, looking for ways to reduce their carbon footprint through eco-friendly travel options and carbon offset programs. By adopting these trends, businesses can improve efficiency and support a more sustainable future in the travel industry. Advantages of Integrating Smart Technology for Return on Investment Cost Savings: One of the key benefits of integrating smart technology into your operations is the notable reduction in overall operational expenses. By implementing advanced systems, businesses can identify and eliminate inefficiencies that may be draining resources. This can lead to significant savings over time, allowing companies to allocate their funds more effectively and invest in other areas of growth. Enhanced Traveller Satisfaction: Another important advantage is the improved experience for travellers. Through the use of smart technology, organizations can offer a more personalized and seamless journey for their clients. This might include tailored travel suggestions, easy-to-access information, and other enhancements that result in a more enjoyable experience. Satisfied travellers are more likely to become repeat customers and recommend your services to others. Improved Decision-Making: The integration of smart technology provides access to valuable data-driven insights that can greatly enhance decision-making processes. With better access to information, businesses can engage in more effective negotiations and make necessary adjustments to their policies. This leads to more informed decisions that can positively impact the bottom line and improve overall operational efficiency. Increased Compliance: Lastly, another noteworthy benefit of smart technology integration is the improvement in compliance with travel policies and budget constraints. Automated systems can help ensure that all travel arrangements adhere to established guidelines, reducing the risk of overspending and non-compliance. This not only streamlines processes but also helps organizations maintain control over their expenditures. Best Practices for Technology Integration It is important to carry out a comprehensive needs analysis that examines both current and future requirements in order to select the technologies that will best serve those needs. This process should involve gathering input from various stakeholders within the organization to ensure that all perspectives are considered and that the chosen technologies align with the overall strategic goals of the business. When selecting technology, it is essential to choose solutions that are scalable, meaning they can adapt and grow alongside the demands of the business. This foresight allows for the accommodation of future changes and expansions without the need for complete overhauls, thereby optimizing both time and resources as the organization evolves. Investing in employee training is crucial to build competence and confidence among staff members in using new technologies. By providing comprehensive training sessions and ongoing support, organizations can ensure that employees are equipped with the necessary skills to maximize the effectiveness and utility of the tools at their disposal, ultimately enhancing productivity and job satisfaction. It is vital to implement a system for continuous monitoring and evaluation of technology integration efforts. Regularly assessing the return on investment (ROI) associated with these technologies allows organizations to identify areas of improvement and make necessary adjustments to processes in order to enhance performance and achieve desired outcomes. Forming partnerships with technology providers is a key aspect of ensuring a smooth implementation process. By collaborating closely with vendors, organizations can benefit from their expertise and support, which can help in addressing challenges and promoting the effective use of the technology within the organization. #Measuring ROI Post-Implementation When considering the important metrics to track in our operations, it is essential to focus on several key areas that can significantly impact our overall effectiveness and success. One crucial metric is the reduction of cost-per-trip, which involves analysing the expenses associated with each trip to identify opportunities for savings and efficiency improvements. Additionally, we need to monitor policy compliance rates, as this ensures that employees are adhering to established guidelines and procedures, which ultimately contributes to a more organized and effective working environment. Lastly, we should prioritize employee satisfaction scores, as these are indicative of how employees feel about their work conditions, which can affect morale, productivity, and overall performance. By keeping a close eye on these metrics, we can make informed decisions that foster improvement and growth within the organization. Future Trends in Smart Technology for B2B Travel As the B2B travel industry continues to evolve, several key trends in smart technology are poised to shape its future. One significant trend is the increasing adoption of artificial intelligence (AI) and machine learning. These technologies will enable companies to analyze vast amounts of travel data, providing insights that can enhance decision-making and optimize travel policies. AI-driven chatbots and virtual assistants are expected to become commonplace, offering real-time support and personalized travel recommendations, thereby improving traveler satisfaction. Another emerging trend is the integration of blockchain technology, which promises to enhance transparency and security in travel transactions. By utilizing blockchain, companies can streamline payment processes, reduce fraud, and ensure compliance with travel policies. This technology can also facilitate seamless sharing of travel data among stakeholders, fostering collaboration and efficiency. Additionally, the rise of mobile technology will continue to transform the B2B travel experience. Mobile apps that offer real-time updates, itinerary management, and expense tracking will empower travelers to manage their journeys more effectively. Furthermore, the incorporation of Internet of Things (IoT) devices will enable companies to monitor travel patterns and preferences, allowing for more tailored travel experiences. Lastly, sustainability will play a crucial role in shaping future technology trends. Companies will increasingly seek solutions that minimize their carbon footprint, such as eco-friendly travel options and carbon offset programs. By embracing these trends, organizations can not only enhance their operational efficiency but also contribute to a more sustainable future in the B2B travel sector.
Japan Airlines flying the flag high for Expo 2025 Osaka
Japan Airlines is playing its part in helping ensure the success of Expo 2025 Osaka, with special livery promoting what will be Japan’s third World Expo on one of its Boeing 787-8 aircraft operating select international routes. The design adorning the ‘JAL MYAKU-MYAKU JET’ features Expo 2025 Osaka’s official character MYAKU-MYAKU and other original elements of the event. From June 2024 to August 2025 the 206-seat aircraft is deployed on flights between Tokyo’s Haneda Airport and Seoul, Taipei, Dalian, Shanghai and Ho Chi Minh City, between Tokyo’s Narita Airport and Bangkok, and between Osaka’s Kansai International Airport and Bangkok and Taipei. The Boeing 787-8 is the second aircraft to feature the special livery, after an Embraer 190 operated by J-AIR - the regional airline of the Japan Airlines Group - out of Osaka International (Itami) Airport. The ‘JAL MYAKU-MYAKU JET’ aims to promote Expo 2025 Osaka to both domestic and international passengers and encourage them to visit not only the exposition but also various destinations around Japan. Connecting Japan With The World The Japanese national flag carrier and a member of the oneworld Alliance, Japan Airlines’ international route network spans nearly 40 destinations across Asia, the Americas, Europe and Oceania. This includes New York, Boston, San Francisco, Los Angeles, Honolulu, Seattle, Vancouver, London, Paris, Frankfurt, Doha, Sydney, Melbourne, Beijing, Shanghai, Guangzhou, Hong Kong, Taipei, Seoul, Bangkok, Singapore, Kuala Lumpur, Jakarta, Hanoi, Ho Chi Minh City, Manila and Delhi. Domestically within Japan, the airline serves some 60 destinations throughout Hokkaido, Tohoku, Kanto/Shinetsu, Tokai/Hokuriku, Kansai, Chugoku, Shikoku, Kyusyu and Okinawa - including the major cities of Tokyo, Osaka, Sapporo, Nagoya and Fukuoka. For those planning to visit Expo 2025 Osaka, Japan Airlines has a dedicated Expo 2025 Osaka page on its website that provides handy information and tips on navigating Tokyo’s Haneda and Narita airports, Okinawa’s Naha Airport, Kansai International Airport and Osaka International (Itami) Airport. Also featured are the JAL Japan Explorer Pass with fares available to over 30 cities across the carrier’s domestic network, and recommendations on things to see and do in Osaka and Kansai for a taste of the region’s rich culinary, cultural and historical offerings. Business Class Comfort And Style For those travelling to Japan for Expo 2025 Osaka, flying JAL Business Class can make all the difference. Promising ‘a pleasant, refined, and unrestricted experience’, JAL Business Class passengers enjoy spacious and inviting seating, delectable dining with menus specially created by selected chefs and specially selected wines from around the world as well as Champagne and sake, and the MAGIC JAL inflight entertainment system. JAL Business Class on 787-8, 787-9 and 777-300ER aircraft features the JAL Sky Suite with a fully-flat bed, Airweave mattress and pillow, retractable privacy partition, 23-inch LCD monitor with touch-panel controller, swivel table and USB port, video input and AC power outlet. On 767-300ER aircraft, the JAL Sky Suite II features a fully-flat bed, 15.4-inch touch-panel monitor, adjustable reading light, side table and meal table and USB port, video input and AC power outlet. The JAL Sky Suite III on 787-9 aircraft offers a fully-flat bed, 17-inch personal screen, movable table, movable dividers and USB port and AC power outlet. The JAL Shell Flat Neo on 787-8 aircraft has an enveloping shell design and privacy partition, with a 15.4-inch personal monitor and laptop power outlet, while the JAL Skyluxe Seat on 737-800 aircraft has a deeply-reclining seat, adjustable reading light and laptop power outlet. New high-privacy seating on A350-1000 aircraft features doors with translucent panels, panels on the outside for communication, built-in headrest speakers, 24-inch 4K personal monitor, pressure-dispersing cushions, retractable privacy partition, personal wardrobe and wireless charging for devices. EXPO 2025 Osaka The third World Expo to be held in Japan - following Expo 1970 in Osaka and Expo 2005 in Aichi - Expo 2025 Osaka will take place over 184 days from 13 April to 13 October 2025 in Yumeshima, an artificial island located on the waterfront in Osaka. The 1970 World Expo was the first ever held in Asia, and became a symbol of Japan’s rapid economic growth and one of the country’s most lauded events. Next year when Expo 2025 Osaka brings the international community back to Japan exactly two decades after the 2005 World Expo, the world will be just five years away from 2030 - the year the United Nations has set as the target for achieving the Sustainable Development Goals (SDGs). As such, a key goal of Expo 2025 Osaka is to contribute to the reaching of the SDGs at what will be the turn of the fourth decade of the 21st Century. Another key goal is the achievement of Japan’s national strategy Society 5.0. This envisions a human-centered society that progresses economically and resolves social issues through a system that combines both cyber and physical spaces in a sophisticated manner. It refers to a new form of society chronologically following hunting, farming, industry and information societies. A society that is able to resolve a variety of issues on a global scale with technologies such as the Internet of Things (IoT), Artificial Intelligence (AI), robotics, big data and biotechnology is a society that will have achieved the SDGs. The various pavilions to feature at Expo 2025 Osaka are promising a ‘beautiful, futuristic exhibition that will undoubtedly impress visitors in their own unique ways.’ The theme of Expo 2025 Osaka is “Designing Future Society for Our Lives”. The main EXPO Hall will feature a large golden-shimmering, circular roof and strong, rough-looking walls rising from the earth - creating a symbol for the entire Expo site, reminiscent of the Tower of the Sun at Expo 1970. The amphitheatre, integrating the audience and stage, will be wrapped in a textured pure white fabric to create a festive space that symbolises ‘a bright future for our lives.’ The EXPO National Day Hall, as an architectural embodiment of a geographic life form, symbolises a future memory, encapsulating the energies of wind, water and light. It celebrates the historic role of the area as a continuous international exchange gateway from ancient times, focusing on its connection with the sea and land. Visit the Japan Airlines website to find out more about Expo 2025 Osaka and book your flights now.
HVS’s Florian Kittler emphasises the need for eco-friendly practices and personalised experiences
HVS Executive Search Europe and Asia Pacific managing director Florian Kittler shares his valuable insights with us regarding the growing need for personalised experiences and sustainability in hospitality operations. The travel and hospitality industry is constantly evolving thanks to shifting customer demands and global challenges. With a renewed focus on sustainability, personalisation, and technological innovation, travel companies work to redefine how they connect with travellers. Read through our exclusive interview with Florian Kittler: Given your extensive experience, what are some key trends you have observed in the travel industry over the past few years? We've seen several significant shifts in the industry. Sustainability has become a major focus, with travellers increasingly seeking eco-friendly options and destinations promoting responsible tourism practices. There's also been a surge in "revenge travel" and experience-driven travel, as people make up for lost time after pandemic restrictions. Another interesting trend is the rise of digital nomadism, with countries like Thailand and Indonesia introducing special visas to attract remote workers. Wellness tourism has seen a resurgence too, with travellers seeking rejuvenating experiences in destinations like Bali and Japan. The trend of Personalisation and Hyper-Personalised Offers leverages advancements in data analytics, AI, and machine learning. The travel industry is now able to offer highly personalised recommendations. From custom itineraries to tailored hotel experiences, travellers increasingly expect travel providers to cater to their individual preferences and needs. We've also witnessed a rapid adoption of contactless technologies across the industry, from mobile check-ins to biometric identification, enhancing both safety and convenience. This is in line with a focus on Safety and Hygiene as a top priority to meet the guests’ expectations. Lastly the rise of regional travel where Countries like China, India, and Australia have seen significant growth in local tourism, whilst destinations such as Vietnam and Malaysia attract regional travellers. What do you consider to be the most pressing challenges currently facing the travel industry, and how can companies adapt to overcome these obstacles? The industry is grappling with several critical challenges. Sustainability and climate change are at the forefront, with increasing scrutiny on our environmental impact. We're also facing economic uncertainty and rising costs, which are making travel more expensive for consumers. Another major issue is workforce shortages and talent retention, particularly in roles like hospitality staff and pilots. Post-pandemic health and safety concerns continue to impact traveller’s confidence. Lastly, as we become more digital, we're facing increased cybersecurity risks and the need to protect sensitive customer data. Adaptation is key. For sustainability, companies can invest in eco-friendly practices, offer carbon offset programmes, and seek green certifications. To address economic challenges, we need to implement flexible pricing models and focus on delivering value to justify costs. To tackle workforce issues, integrating automation and AI can help, along with improving employee incentives and offering hybrid work options where possible. For health concerns, maintaining enhanced safety protocols and clear communication with customers is crucial. As for cybersecurity, investing in robust data protection measures and exploring technologies like blockchain for secure transactions is essential. Consumer behaviours have significantly shaped our strategies. We've seen a rise in demand for flexibility and last-minute travel options, leading to more lenient booking policies and promotion of spontaneous trip deals. There's also a growing appetite for personalised, experience-driven travel, especially amongst younger generations. This has pushed us to leverage data analytics for tailored recommendations and focus on offering unique, immersive experiences. Health and wellness have become top priorities, influencing everything from our safety protocols to the types of packages we offer. The shift to remote work has also led to the rise of "bleisure" travel, blending business and leisure, which we're adapting to with specialised offerings. Lastly, the increasing focus on sustainability has driven us to implement and promote more eco-friendly practices across our operations. Sustainability has become a critical focus in travel. How can businesses in this sector effectively implement sustainable practices without compromising profitability? It's a balancing act, but it's definitely achievable. One effective approach is investing in energy efficiency and renewable energy. Whilst there's an upfront cost, it leads to significant long-term savings. For instance, many hotel chains have reduced energy use, saving millions annually whilst appealing to eco-conscious guests. Implementing waste reduction and circular economy approaches can also cut costs whilst being environmentally friendly. Simple changes like eliminating single-use plastics can make a big difference. Sourcing locally and organically not only reduces our carbon footprint but can also lower transportation costs and appeal to travellers seeking authentic experiences. Obtaining eco-certifications can differentiate us in the market and attract premium customers. Lastly, offering carbon offset programmes and partnering with environmental organisations can enhance brand loyalty and appeal, potentially allowing us to charge a premium for our services. Looking ahead, what emerging technologies do you believe will have the most significant impact on the travel industry in the next few years? Artificial Intelligence and Machine Learning are set to revolutionise personalisation and operational efficiency in our industry. We're already seeing AI-powered chatbots handling customer inquiries and machine learning algorithms offering tailored travel recommendations. Biometric technology is another game-changer, making travel more seamless and secure. Facial recognition and other biometric solutions are speeding up check-in, security, and boarding processes at airports worldwide. These technologies are just the tip of the iceberg. We're also seeing exciting developments in virtual and augmented reality for travel planning, blockchain for secure transactions, and the Internet of Things for smart hotel rooms and personalised experiences. It's an exciting time for innovation in travel. As a judge for the TDM Travel Trade Excellence Awards, what qualities do you believe are essential for companies to demonstrate excellence in the travel industry? Excellence in the travel industry requires companies to demonstrate a combination of qualities that prioritise customer experience, innovation, and sustainability whilst maintaining operational efficiency. Here are 4 qualities that companies must exhibit to achieve excellence. Customer-Centricity and Personalisation. Excellence in the travel industry revolves around understanding and catering to individual customer needs. Travellers today expect personalised services, whether it's tailored itineraries, customised recommendations, or responsive customer support. A customer-centric approach builds loyalty and satisfaction. An example would be Four Seasons with their App that offers a highly personalised experience, which allows guests to request room services, book experiences, and communicate with staff directly. The hotel staff also remembers guest preferences, from room setup to dining options, making each stay personalised. Reliability and Consistency. Travellers value reliability, especially in terms of timely services, safety standards, and quality of experience. Consistency ensures that customers can trust a brand to deliver the same high-quality service every time they book, whether it’s a flight, hotel stay, or tour. Singapore Airlines for example is known for its consistently high standards of service across all aspects of its operations, from punctuality to inflight amenities. Their focus on reliability and premium service has earned them a reputation as one of the world’s top airlines, leading to strong customer loyalty. Innovation and Adaptability. The travel industry is constantly evolving due to technological advancements, changing consumer preferences, and global challenges like the pandemic. Companies that innovate and adapt to these changes—whether by leveraging new technologies or rethinking business models—can stay ahead of competitors and meet emerging demands. Airbnb transformed the traditional hospitality model by offering a peer-to-peer platform. More recently, they adapted to the rise of remote work by offering "Live Anywhere on Airbnb", promoting longer stays and remote work accommodations, catering to the growing digital nomad trend. Sustainability and Responsible Tourism. With rising awareness of climate change and environmental degradation, travellers are increasingly looking for companies that prioritise sustainability. Demonstrating a commitment to eco-friendly practices and responsible tourism not only appeals to these customers but also ensures long-term viability for destinations and the travel industry itself. Intrepid Travel, a global tour operator, is a leader in responsible tourism. It became carbon-neutral in 2010 and continues to lead sustainable initiatives, such as offering eco-conscious trips that minimise environmental impact whilst supporting local communities. They’ve also pledged to reduce carbon emissions further and increase the use of renewable energy in their operations. To excel in the travel industry, companies must blend customer-centricity, reliability, innovation, sustainability, and exceptional customer service into their operations. By focussing on these core qualities, travel businesses can create memorable experiences, build strong customer loyalty, and adapt to an ever-changing market. About Florian Kittler Florian Kittler initially joined his current firm to oversee operations in Asia. Since then, he has broadened his role to include the full spectrum of the Executive Search business across Europe and Asia Pacific, including key responsibilities in assisting with a new office in Frankfurt. With a strong focus on the hospitality, leisure, tourism, and entertainment sectors, Kittler executes retained search assignments that align with the strategic needs of his clients. His leadership not only reflects his extensive expertise but also represents HVS's commitment to delivering comprehensive services. As a judge at the TDM Travel Trade Excellence Awards, Kittler shared his insights on emerging trends, challenges, and strategies that will define the future of travel, emphasising sustainable practices, unique experiences, and technological advancements.
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