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Border control goes biometric as Indonesia unveils AI travel corridor
Indonesia has taken a bold leap toward frictionless travel with the rollout of AI-powered biometric corridors at major airports, eliminating the need for passengers to present physical documents as they pass through immigration. The system, developed through a partnership with Amadeus and supported by local tech firm Sinergi Teknoglobal Perkasa, is part of the government’s wider “All Indonesia” digital transformation initiative aimed at modernising border control and making international arrivals more seamless. Debut in Jakarta and Surabaya The Indonesian immigration authority has installed two biometric corridors at Jakarta’s Soekarno–Hatta International Airport and a third at Surabaya’s Juanda International Airport. These first lanes will initially be dedicated to elderly and disabled travellers before the programme expands to all passengers across Indonesia’s airports. The technology uses AI-enabled facial and identity recognition to verify travellers as they walk through the corridor, allowing them to move without stopping, queuing or presenting documents. All Indonesia App Powers Pre-Travel Identity Checks Enrolment into the system is done via the All Indonesia app, which integrates immigration, customs, health and quarantine declarations. Passengers can upload passport details and travel information from home, enabling the immigration authority to conduct background checks before they reach the airport. Once enrolled, travellers are able to use the biometric corridor for a fully contactless border-crossing experience. The technology was trialled during the 2025 Hajj season, when around 220,000 Indonesian pilgrims travelled to and from Saudi Arabia. During peak periods, each biometric corridor processed more than 30 passengers per minute, a throughput ten times higher than standard biometric eGates. This stress test demonstrated the system’s ability to handle extreme passenger volumes efficiently and highlighted how biometric corridors could dramatically reduce airport congestion. Benchmark for Seamless Travel Amadeus describes the system as a major step forward for the aviation industry. Rudy Daniello, EVP of airport operations at Amadeus, called the Seamless Corridor “the jewel in the crown” of the company’s end-to-end airport portfolio, emphasising its potential to eliminate queues and document checks entirely. Andi Syach, CEO of Sinergi Teknoglobal Perkasa, said the project combines global expertise with local innovation, enabling not only deployment but long-term capability building for Indonesia’s digital border solutions. Although airports such as Frankfurt and Dubai have implemented advanced screening and biometric pathways in recent years, Indonesia’s approach represents a significant upgrade. Dubai International Airport introduced a biometric path in 2018, but that system still requires travellers to pass through eGates. Indonesia’s new corridors remove that final barrier, allowing travellers to be identified while walking, without stopping or presenting any physical documents.
Indonesian travel firm Dwidayatour enters partnership with WebBeds
WebBeds announced a new strategic partnership with Indonesian travel management company Dwidayatour. The partnership aims to drive visitor arrivals from Indonesia to Singapore and deliver added value to Dwidayatour partners in both countries. Indonesia remains one of Singapore’s top three source markets, and WebBeds identified a strategic opportunity to support its hotel partners in the Lion City by helping them to capture a larger share of this demand through trusted distribution alliances. WebBeds president in APAC KS Sun said of the agreement: “Dwidayatour is one of our key distribution partners in Indonesia, and this collaboration allows both sides to deliver greater value. By connecting Dwidayatour’s strong retail and online presence with Singapore’s leading hotels, we’re helping Indonesian travellers to discover more reasons to visit Singapore and supporting our hotel partners’ growth in this important market.” Dwidayatour chief operating officer Hendri Yapto likewise commented: “Through our successful partnership with WebBeds, we continue to be able to provide our guests with more competitive and diverse travel options. By leveraging their strong industry relationships and destination marketing prowess, we are uniquely positioned to highlight the best of Singapore, and ensure an unforgettable experience.” Exclusive access Through this partnership, Indonesian travellers will gain exclusive access to special discounts at a handpicked collection of leading hotels in Singapore. Running from now until March 2026, the campaign will feature online and offline activations promoting Singapore as a top leisure and cruise hub for Indonesian visitors. The collaboration forms part of WebBeds’ broader strategy to empower destination and hotel marketing through strong localised distribution networks. Tailored for memorable city escapes and cruise holidays, these exceptional offers are available exclusively through Dwidayatour’s extensive network of 55 branches nationwide. This will also enable Dwidayatour’s millions of existing customers to access an expanded portfolio of Singapore travel products, featuring exclusive rates that can be seamlessly bundled with its Fly+Cruise offerings and FIT packages. On the other hand, participating Singapore hotels will benefit from widespread exposure across Dwidayatour’s extensive online and offline channels, including its website, retail outlets, and digital marketing platforms. These hotels will also enjoy increased visibility across Dwidayatour’s multi-channel ecosystem, including its digital platforms, retail outlets, and social media channels, broadening their exposure to Indonesia’s vast outbound travel sector.
Indonesia puts its focus on wellness tourism
Indonesia’s Tourism Ministry is looking into how the country can make the most out of the growing global demand for wellness tourism. In an interview with national news agency Antara, tourism minister Widyanti Putri Wardhana pointed out how today’s travellers aren’t just looking for leisurely escapes, but destinations with the means of alleviating stress and restoring their health to a more balanced state. Wardhana declared at the opening of the Wonderful Indonesia Wellness (WIW) Festival in Central Java on Saturday, 1st November: “The world is facing higher stress levels. Tourists now look for destinations offering wellness products so they can return home healthier and more relaxed.” As of press time, the Tourism Ministry has defined seven main wellness categories to focus on; specifically: Eco-nature tourism; Herbal medicine; Healthy cuisine; Lifestyle and fitness; Arts; Spiritual healing; and Spa and ethno-spa. To date, Indonesia ranked first in Southeast Asia for the US$56.4 billion global wellness economy, and is also the third-fastest-growing wellness market in the Asia-Pacific region. A focused flagship Surakarta mayor Respati Ardi thanked the central government for naming Solo as one of the host cities for this year’s WIW 2025, which runs throughout November in Solo and Yogyakarta. Ardi said: “With our royal cultural heritage, Solo is ready to blend tradition with wellness tourism.” The festival features five key programmes, including Javanese Wisdom Immersion, Gendhing for Therapy, Royal Dance Symphony, A Holy Journey, and Javanese Secret Recipe. Tourism Ministry official Vincencius Jemadu explained further that WIW is a flagship event targeting 5,000 travel packages sold and US$520,000 in MSME transactions. The ministry also launched the book Wellness Journey Across the Java Wonder as a guide for tour operators and travel agents.
Statistics Indonesia: Tourist arrivals up 10.22% as of Q3-2025
Statistics Indonesia (BPS) reports that the Southeast Asian country welcomed 11.43 million foreign tourist arrivals in the first nine months of 2025. In the report released on Monday, 3rd November, the number of foreign arrivals was up 10.22 percent from the same period last year. In September alone, 1.39 million foreign visitors came to Indonesia, marking a year-on-year increase of 9.04 percent. BPS’ deputy for distribution and services statistics Pudji Ismartini commented at the Monday press conference: "The largest number of foreign tourists in September came from Malaysia, Australia, and Singapore.” Bali's I Gusti Ngurah Rai International Airport remained the busiest entry point, handling 634,482 arrivals, according to the agency. Other relevant findings Statistics Indonesia likewise reported that the average tourist expenditure in Q3-2025 was at US$1,297.31 per visit, somewhat higher than the total reported in Q2. Interestingly, Ismartini pointed out that the average expenditure was lower than that recorded in the same period in 2024. Meanwhile, the average length of stay for foreign tourists as of Q3-2025 was recorded at 10.7 nights per person. The bulk of tourist expenditures still went to accommodation at 37.31 percent, followed by food and beverages at 19.40 percent, and shopping and souvenirs 10.98 percent. According to Ismartini: "This expenditure pattern has not changed much compared to the previous quarter.”
Airbus delivers Indonesia’s first A400M
Airbus Defence and Space has formally delivered the first A400M aircraft ordered by the Indonesia Ministry of Defence. The delivery marks a major milestone in the country's efforts to modernise its military transport capabilities. The heavy tactical airlift will be operated by the Indonesian Air Force for emergency situations, particularly wildfires in remote areas. The delivery ceremony took place at the Halim Air Force Base in Jakarta, following the handing over of the aircraft at the Airbus facility in Seville, Spain. This is the first out of two A400M aircraft ordered by Indonesia in 2021, and the second A400M is expected to be delivered in 2026. A welcome addition Airbus Defence and Space’s head of international Karl-Heinz Grossman pointed out that, officially, Indonesia is the 10th operator of the A400M. Grossman said:“This delivery is a strong demonstration of the trust placed in the aircraft’s multi-role capabilities and suitability for operations in diverse and challenging environments such as the country’s geographic complexity. We look forward to supporting the Indonesian Air Force as it begins operating the A400M for national and regional missions.” Additionally, Airbus will provide the Indonesian Air Force with comprehensive training and support services to ensure a smooth entry into service. In the context of this A400M delivery, Indonesia will study the potential integration of the newly developed A400M firefighting kit on-board both aircraft. What the A400M can do The roll-on / roll-off modular firefighting kit allows the A400M to be rapidly converted into a water bomber aircraft, capable of dropping up to 20,000 litres of retardant or water in a single pass. This new capability will significantly bolster Indonesia’s ability to respond to wildfires across its widespread and often hard-to-reach terrain. The A400M delivered to Indonesia is configured for cargo, troop transport, MEDEVAC, and humanitarian missions. It can carry a maximum payload of up to 37 tonnes of heavy or oversized loads, including helicopters, vehicles, and relief supplies. For an average mission carrying 30 tonnes, the A400M can fly 2,400 nautical miles, covering the entire archipelago from Jakarta. Designed for operational flexibility, it can operate on short, unpaved runways and also serves as a multi-role aerial refueling platform, acting as a force multiplier that extends the reach of the Indonesian Air Force.
Agoda inks partnership with Indonesian hotel management firm Archipelago
Digital travel platform Agoda announced a new partnership with Archipelago International, Southeast Asia’s largest privately owned hotel management company, earlier today, 3rd November. This new partnership aims to broaden traveler choice and strengthen both brands’ regional presence. This marks the first collaboration between Agoda and Archipelago International, uniting Agoda’s data-driven marketing and distribution capabilities with Archipelago’s strong regional brand presence. The partnership aims to accelerate demand generation, improve conversion across multiple source markets, and empower partners with more effective ways to engage travelers and boost revenue performance. A growing market According to Agoda senior vice-president of supply Andrew Smith: “Indonesia remains an important focus for Agoda's growth, and this partnership with Archipelago International aligns with that direction. The launch of the Archipelago Flagship Store leverages our technology and scale to better connect our large Asian customer base with their portfolio of trusted properties. We value this collaboration as it reinforces our local offerings and supports our collective success in this dynamic market.” Indeed, Indonesia has been growing in popularity, climbing the ranks to become the third most searched market on Agoda in 2025. With Agoda data showing a 21 percent year-on-year increase in searches for travel to Indonesia, this partnership aims to capture the demand from both domestic and international travelers. This rising interest is driven by travelers from South Korea with a 36 percent growth in searches, followed by Malaysia, Singapore, Australia, and Japan. While Bali, Jakarta, and Batam Island remain among the most sought-after destinations, emerging hotspots like Labuan Bajo and Medan are rapidly gaining traction, recording a 66 percent and 47 percent year-on-year increase in searches respectively on Agoda. A dedicated hub Through this collaboration, 193 of Archipelago International’s properties across urban business hotels, leisure resorts, and boutique experiences are now available on Agoda platform via the newly launched Archipelago Flagship Store. Unlike standard listings, Archipelago’s Flagship Store will act as a dedicated hub, showcasing its diverse range of properties to a growing pool of travelers from top origin markets and beyond, aligning with Indonesia’s increasing prominence as one of Agoda’s top searched destinations. This dedicated brand hub will make it easier for travelers to discover, and book trusted Indonesian stays such as ASTON Anyer Beach Hotel, Harper Malioboro, Royal Kamuela Ubud, and The Alana Hotel and Conference. Likewise, this collaboration leverages Agoda’s multichannel marketing solution to enhance visibility and engagement for the group’s portfolio. As Archipelago International’s chief commercial officer Chris Legaspi puts it: “Partnering with Agoda enables us to connect our portfolio of trusted Indonesian hotel brands with a global audience. Agoda’s Flagship Store provides an innovative platform to share our brand story and engage travelers more meaningfully, while leveraging Agoda’s scale and marketing expertise to drive growth and revenue.”
Indonesia Convention Exhibition triumphs at TDM Travel Trade Excellence Awards 2025 – Indonesia
The event venue took home two awards for introducing upgrades for smarter events and conferences. Indonesia Convention Exhibition (ICE BSD) proved yet again its reputation as the country’s most advanced event venue as it bagged the Facilities Upgrade of the Year - Indonesia and Meetings & Conferencing Property of the Year - Indonesia categories at the TDM Travel Trade Excellence Awards 2025 - Indonesia. Smarter, seamless events ICE BSD rolled out a series of strategic upgrades that have made events smoother, more flexible, and more visitor-friendly. These improvements include advanced hall partitions as well as 24 new LED screens across its pre-function areas, which make event organising easier whilst boosting visibility for branding and sponsors. The opening of the Serpong–Balaraja (Serbaraja) Toll Road also now allows visitors to access the venue more easily by cutting down travel time and reducing congestion during major events. But beyond facilities, ICE meets the growing demand for all-in-one event services with the launch of the ICE Events under PT Indonesia International Expo (IIE). This new division brings together four key services, namely ICE Creation, ICE Production, ICE Partnership, and Oh My Food, which is the food tenant management. With this 360° service approach, clients can plan, produce, and run complex events without the hassle of dealing with multiple vendors. ICE also has international certifications, including ISO 9001:2015 for quality management and HACCP standards for food safety, which ensure that it maintains high standards in cleanliness, layout, and operations. These features and enhancements led to ICE earning an impressive 4.4 out of 5 rating at the recent 2025 client satisfaction survey. Integrated venue solutions ICE BSD spans 22 hectares in the heart of BSD City, with all spaces supported by in-house banquet services for up to 10,000 guests. The event venue features 10 large halls, 33 meeting rooms, and the 4,000 m² Nusantara Convention Hall. Its parking can house over 12,000 vehicles, also offering on-site dining at SALT by ICE and is integrated with the four-star Santika Premier Hotel. It is just minutes away from the Serbaraja Toll Road, Soekarno–Hatta International Airport, and commuter rail lines, with its surrounding area providing access to over 2,000 hotel rooms, more than 20 malls, and entertainment venues. ICE has welcomed over 17 million visitors and hosted more than 3,500 events since its opening in 2015. In 2025 alone, it hosted the IPA Convex 2025, which is Southeast Asia’s largest oil & gas convention. ICE welcomed over 35,000 participants from 51 countries. The event was officially opened by the President of the Republic of Indonesia, H.E. Mr Prabowo Subianto, with ICE coordinating closely with the Presidential Security Force for a high-security event. In response to the continuous growth of client expectations, ICE has focused on offering smart solutions to be a trusted partner. Owned and managed by PT Indonesia International Expo (IIE), a joint venture between Kompas-Gramedia Group and Sinar Mas Group, ICE continues to play a key role in advancing Indonesia’s MICE (Meetings, Incentives, Conferences, and Exhibitions) industry. These exemplary features have allowed ICE BSD to lead and redefine the future of meetings and conferences in Indonesia. The TDM Travel Trade Excellence Awards - Indonesia recognises the key players in the travel industry, honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives in the region. The TDM Travel Trade Excellence Awards 2025 - Indonesia is presented by Travel Daily Media Magazine. To view the full list of winners, click here. For more information, contact Shela Ramos at shela@traveldailymedia.com or +65 3158 1386 ext 227.
Top travel innovators lauded at TDM Travel Trade Excellence Awards 2025 – Indonesia
The awards programme honours key players who consistently redefine industry standards and elevate customer experiences. Indonesia’s travel and tourism sector continues to be a major driver of economic growth, offering a rich combination of cultural heritage, stunning natural landscapes, and world-class hospitality. Industry leaders are transforming the travel experience through innovations in service, technology, and sustainable practices. This year’s nominations highlighted key trends in the sector, including experiential travel, responsible and guest-focused hospitality, advanced MICE infrastructure, and adventure-driven tourism. The TDM Travel Trade Excellence Awards 2025 - Indonesia, hosted by Travel Daily Media, held on 9 October 2025 at Shangri-La Jakarta, celebrated the nation’s most remarkable projects and initiatives, recognising those that are raising the bar in travel, leisure, and hospitality. The distinguished panel of judges that evaluated this year’s nominees consisted of: Lenita Tobing, Managing Director & Partner, SEA lead for the Transport, Travel, Tourism, Cities and Infrastructure (TCI), Boston Consulting Group (BCG); Pierre Marechal, Vice President, Advisory & Asset Management, Hotels & Hospitality Group, JLL; Dick Bernardi, Head of Projects, Project Management, Indonesia, CBRE; Florian Kittler, Managing Director-Europe & Asia Pacific, Frankfurt, HVS; and Matt Gebbie, Director, Jakarta, Indonesia, Horwath HTL. Congratulations to the award winners! TDM TRAVEL TRADE EXCELLENCE AWARDS 2025 - INDONESIA WINNERS Aqua Expeditions Expedition Cruise Line of the Year - Indonesia BALI GOLDENGATE INTERNATIONAL | Hotel & Asset Management Positive Hospitality of the Year - Indonesia Indonesia Convention Exhibition Facilities Upgrade of the Year - Indonesia Meetings & Conferencing Property of the Year - Indonesia InterContinental Bali Resort MICE Hotel of the Year - Indonesia Resort Hotel of the Year - Indonesia Mason Adventures Touring & Adventure Operator of the Year - Indonesia TDM Travel Trade Excellence Awards 2025 - Indonesia is presented by Travel Daily Media. For more information, contact Shela Ramos at shela@traveldailymedia.com or +65 3158 1386 ext 227.
Radisson Collection to debut in Indonesia via Atiara Ubud Bali, a Radisson Collection resort
Radisson Hotel Group hits a milestone in its ongoing expansion in Indonesia thanks to the signing of Atiara Ubud Bali, A Radisson Collection Resort. This latest acquisition marks the debut of the Group’s luxury lifestyle brand, Radisson Collection, in the country. Radisson Hotel Group executive vice-president and global chief development officer Elie Younes said of the Radisson Collection’s foray into Indonesia: “We now offer over 160 resorts to our guests, reflecting a solid network to join for our owners. Indonesia is a market of incredible opportunity and potential, driven by strong domestic demand and international appeal. We’re proud to introduce the Radisson Collection brand to the country and to bring a new dimension of hospitality to Bali.” Growing in a key market Given how Indonesia is a priority growth market for Radisson Hotel Group within the Asia-Pacific region, the company plans to add 20 more hotels in Indonesia by 2030, further strengthening its presence in both established gateways and emerging destinations. At present, the Group currently operates three hotels in the country, with four more under development. Strategic expansion is focused on the nation’s key destinations of Jakarta and Bali, with multiple new projects in the pipeline. The Group has also confirmed Radisson Nusantara in Indonesia’s new capital city, where construction is set to begin in late 2025. Immersive luxury Set to open in 2027, Atiara Ubud Bali, A Radisson Collection Resort, will immerse guests in nature, with all rooms and public spaces offering direct views of serene forest surroundings. Nestled within the lush jungle landscapes of Ubud, Bali, the resort will feature 52 elegantly designed rooms, including six dedicated wellness suites with outdoor terraces, private yoga decks, and Jacuzzis. A striking 530sqm Presidential Suite, complete with expansive terraces and a private pool, adds an exclusive touch. Designed for wellness-focused travelers and international visitors seeking tranquillity, the resort will be conveniently located just 90 minutes from Bali’s Ngurah Rai International Airport and within 30 minutes of the island’s most iconic attractions.
IndiGo launches daily flights from Mumbai to Denpasar in Bali, Indonesia
Bajra Sandhi Monument in Denpasar, Bali, Indonesia IndiGo announced the launch of daily flights connecting Mumbai to Denpasar in Bali, Indonesia, starting 18 October, 2025. This addition marks the second route to Bali, complementing IndiGo’s existing daily flights between Bengaluru and Bali. IndiGo will operate its Airbus A320 aircraft on this route as it reiterates its commitment to enhancing global connectivity from India, meeting the rising demand for international leisure travel. Bookings for these flights can be done on IndiGo’s official website (www.goIndiGo.in), the IndiGo mobile app, or through any of its authorized travel partners. Mr. Vinay Malhotra, Head of Sales, IndiGo, said, “With the launch of daily flights to Bali from Mumbai, in addition to Bengaluru, IndiGo now connects two major metros to Bali, an increasingly popular leisure destination for relaxation and exploration. At IndiGo, our endeavour is to make travel more accessible, seamless, and affordable, while continuing to strengthen our footprint. We are certain that customers will appreciate having these increased options to fly, with India’s preferred carrier, to Bali.” Bali ranks among Southeast Asia’s most sought-after destinations for leisure, weddings, and wellness tourism. An array of spiritual sites and natural wonders, ecosystem of varied experiences coupled with convenient visa policies make it a popular choice amongst Indian travellers. This addition not only advances IndiGo’s connectivity to this premium island destination but also strengthens its position in the high demand leisure segment in Southeast Asia. Schedule of Flights between Mumbai and Denpasar Effective 18 October 2025 Flight No. Origin Destination Frequency Departure Arrival 6E 1607 Mumbai Denpasar Daily 04:25 16:10 6E 1608 Denpasar Mumbai Daily 17:45 00:25 (+1)
IECA Indonesia Exhibition Companies Association
Jakarta Indonesia
TDM Travel Trade Excellence Awards Indonesia 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
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