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Asia

Two Crimson properties lauded at 2024 Condé Nast Johansens Awards for Excellence

Chroma Hospitality announced that two of its properties under the Crimson brand won accolades at this year’s Condé Nast Johansens Awards for Excellence. This year's much-anticipated awards gala dinner was held at Kimpton Fitzroy London, and assistant vice-president of sales Cecille Kimpo represented the properties to receive their respective awards.  This is the third consecutive year that Crimson Resort  & Spa Boracay has been lauded, and the second time for Crimson Resort & Spa Mactan in Cebu. Crimson Resort & Spa Boracay was named the property with the “Best Breakfast” while Crimson Resort  & Spa Mactan received the “Best Value Spa” accolade.  Condé Nast Johansens’ Charlotte Evans said of the awards given to the two Filipino properties: “We are delighted to celebrate new and returning establishments across the globe. The 2025 Condé Nast  Johansens Awards for Excellence continue to acknowledge, reward, and honour luxury hospitality from  our carefully chosen collection of recommended properties.” With these prestigious honors, Chroma Hospitality, Inc., hospitality management arm of Filinvest  Hospitality Corporation, reinforces its leadership in the Philippines' luxury hospitality sector. Both  Crimson Resort & Spa Boracay and Crimson Resort & Spa Mactan continue to set new standards, offering  unmatched experiences in two of the country's top destinations. These accolades highlight the properties'  commitment to exceptional service, luxury, and raising the bar in hospitality. Crimson Hotels & Resorts remains a symbol of world-class luxury in the Philippines. Mactan in the Guide Michelin Aside from the Best Value Spa award, Crimson Resort & Spa Mactan also earned itself a place in the new Michelin Guide for Hotels. The sprawling 6-hectare beach resort and  spa located in the Queen City of the South is the only property in Cebu to gain this recognition, and one among only six award  recipients in the Philippines.  With its breathtaking landscape and an exceptional dining experience crafted  by Michelin-trained and award-winning chefs like Chele Gonzalez and Javier Loya, this  milestone reaffirms Crimson Resort & Spa Mactan as one of the world’s leading luxury destinations.

Global

LUX South Ari Atoll unveils newly refurbished Water Villas

Global hospitality group The Lux Collective’s award-winning resort, LUX South Ari Atoll in Maldives has announced the unveiling of its newly refurbished Water Villas, offering a serene and sophisticated retreat. Here, design seamlessly blends with the natural splendour of the Maldivian seascape. Inspired by the resort’s breathtaking surroundings, the villas now showcase a refreshed colour palette that mirrors the ocean’s tranquil hues and the warmth of sunlit sands. Light blues, soft nudes and neutral tones harmonise with natural light woods and tactile furnishings, creating a space that soothes the senses and invites relaxation. The refurbished villas include all-new furnishings such as ombre curtains in white and blue which reflect the colours of the ocean, and woven patterns on the bed headers and chairs which add subtle textures and echo traditional craftsmanship. The interior décor incorporating plants brings in lush outdoor greenery, fostering a deeper connection to nature and enhancing the villa’s calming atmosphere. As a standout highlight of these Water Villas, the bathrooms each features a bathtub allowing guests to overlook the lagoon and taking in panoramic views while soaking in luxury. The outdoor terrace has been designed as a haven for relaxation. It includes an overwater net perfect for lounging or reading a book, a relaxing sofa and daybed, ideal for enjoying a meal in the Maldivian overwater villa. Direct access to the lagoon via a stairway invites guests to snorkel and immerse themselves in the vibrant marine life, just steps away. Every element, from the carefully selected textures to the bespoke furniture pieces, has been curated to enhance the guest experience. The interiors reflect the beauty of minimalism while providing luxurious comfort that is both visually striking and subtly elegant. The luxurious LUX* South Ari Atoll features a variety of activities full of fun and modern soul including bicycle rides along the jetty, swimming alongside whale sharks guided by the marina biologist, relaxing in overwater villas on stilts and partaking in marine conservation. In addition, guests can embark on culinary adventures at any of the eight restaurants and five bars, as well as indulge in beauty and body treatments performed by skilful therapists at acclaimed LUX* ME Spa. The resort is also a romantic escape for honeymoons and sustainable weddings. “The goal was to craft an environment that feels truly connected to the island’s landscape,” says John Rogers, General Manager of LUX* South Ari Atoll. “Guests will indulge in a thoughtfully designed new setting, which exudes a sense of calm that complements the natural beauty and ocean, just beyond their villa doors.” Winner of the prestigious Forbes Travel Guide Star Awards Five-Star Rating for the 2nd consecutive year as well as the 'Best for Families' award at the Condé Nast Johansens Awards for Excellence, LUX* South Ari Atoll’s beautifully refurbished Water Villas presents yet another unparalleled Maldivian experience, coupled with its commitment to sustainability and service excellence. Here, extraordinary moments await.  

Consumer

Genuine traveller insights keep hotels in The Know

I previously discussed how today’s travellers consult online reviews over traditional rating systems when picking out a hotel to stay in. But just like fake news, fake reviews have also spread across the internet – after all, a writer in London (and his friends) turned his garden shed into the hottest fake restaurant on TripAdvisor! Understandably, hoteliers are scrambling to check which online reviews came from actual stays in their establishments. Enter The Know, which promises to bring transparency, authenticity and ease of verification to the feedback process for the hospitality industry. Founded by former bankers Mané Ryatt and Fiona Adams, who channel into the business their twin passion for travel and problem-solving, The Know assures luxury and boutique hotel clients of detailed, confidential, qualitative insight and analytics using sophisticated, customisable surveys. Ryatt and Adams share, ‘All hoteliers love to receive positive feedback, especially the direct guest forms that rate everything with the highest possible score and have a comment saying, ‘Everything was wonderful!’ But, is this really what good feedback looks like?’ ‘Everything was wonderful!’ But, is this really what good feedback looks like?’ The Know transforms the mystery shopper format into a smart, innovative and exclusive mystery guest service. It’s an invitation-only online club where seasoned travellers with discriminating tastes are vetted as real paying guests before they can share honestly, comprehensively and anonymously about their hotel stays. Members are required to stay for longer than two nights, or else they forfeit cash reimbursements, loyalty points and other benefits that The Know will pay for their reviews. This filter, The Know says, helps hotels better understand their guests, track their own performance, and create action plans. Where standard mystery guest suppliers don’t pay for their (often too short) stays while hotel inspectors have their stay coloured by their own years in the hospitality business, The Know’s format also verifies reviewers, so that both readers and hoteliers gain trustworthy insights from ‘Knowers’. But what other qualities can help hoteliers gain actionable intelligence from standard reviews? No worries, The Know has also identified and weaponised them: Consistency – generating similar answers across all respondents Detail – the right amount of questions to get the right kind and amount of feedback Balance – encouraging guests to share both positive and negative comments Recommendations and suggestions, generated through incentives Confidentiality – limiting feedback access to hoteliers so that they can fix any issue before it becomes public knowledge The Know says that when feedback covers all of the above aspects, the hotelier truly has the opportunity to use it as a tool for change. ‘General managers and their teams need so much more than just a couple of sentences and a number rating to be able to refine their offering and exceed ever-increasing guest expectations,’ Ryatt and Adams explain. With all this, it’s no wonder The Know was recently selected as a Hospitality Partner to the luxury hotels, spas and venues under the Condé Nast Johansens collection. The publication's hotel portfolio in the UK and Ireland will be the first to enjoy The Know’s service. ‘We are delighted to partner with Condé Nast Johansens,’ says Ryatt. ‘Their carefully curated list of hotels fits perfectly with our aim to ‘Make Great Hotels Exceptional’.’ Fiona Patrick, client services director of Condé Nast Johansens, shares The Know's excitement. ‘It is the attention to detail that turns a hotel stay into an exceptional one,’ she explains. ‘In the strive for excellence, it is sometimes the little things that count for a great deal in the luxury hotel sector but can be missed. The Know, with their in-depth reporting and feedback, make sure we are all ahead of the game and exceeding expectations of the discerning guest.’

Hotels

5 amazing getaway spots in the Philippines

Are you looking for your next travel destination in Southeast Asia? We’ve listed down five amazing vacation spots in the Philippines with the most eclectic themes. Our list includes a Greek-inspired resort, a Filipino heritage site, a museum hotel, an island’s best-kept secret, and a Balinese-inspired sanctuary. These extraordinary places are for those who want to go off-the-grid and discover some of the country’s hidden gems. Camp Netanya Resort & Spa Widely known for its Santorini-inspired design, Camp Netanya Resort & Spa draws inspiration from the picturesque aesthetics of Greece. It’s a paradise drenched in blue and white - a classic and elegant space with enchanting villas, steps laden with cobblestones, and goddesses who’ll welcome you as soon as you enter its doors. Camp Netanya Resort & Spa is a slice of Greek heaven in Anilao, Batangas, a scenic town on the coast of Balayan Bay. It’s considered as a go-to destination for many divers from all over the world. The resort is engulfed in a lush ecosystem of diverse marine life and intricate coral formations. Las Casas Filipinas de Acuzar Situated in Bagac, Bataan, Las Casas Filipinas de Acuzar will take you back in time to relive the Old Manila era. On the site stands 22 fully restored mansions built during the Spanish colonial period. It’s a collection of 17th – 19th-century houses, which showcases Filipino heritage, culture, and craftsmanship. Each of its residences was built to have its own personality and a unique story to tell. Las Casas Filipinas de Acuzar takes pride as the only hotel in the country that’s part of Historic Hotels Worldwide. It's also a part of the Conde Nast Johansens Luxury Global Collection and Peninsula Hotel’s Pencities Luxe Guide. In 2017, it was recognized as Asia’s most excellent destination by the Asia Awards of Excellence. Hotel Luna The first and only museum hotel in the Philippines, Hotel Luna is listed as a World Heritage Site by UNESCO, making it a must-visit in Vigan City. It's located in the centre of the city's Heritage Village and houses the finest in Philippine Art. It features rare and vintage artworks from master painters to contemporary artisans and National Artists like Juan Luna and Benedicto Cabrera also known as BenCab. The hotel was built in 1882 with a design that fuses traditional Spanish and Filipino architecture. Cintai Corito’s Garden Named after cintai (pronounced as /chin-tai/) the Indonesian word for love, Cintai Corito’s Garden is a perfect place to unwind, relax, and meditate. This 7-hectare Balinese-inspired garden in Balete, Batangas was built on the foundation of love. It's a tribute to Corito, the woman that served as an inspiration for her family to turn this family-owned rest house into a scenic escape that lets you rejuvenate your soul. You'll be amazed at its 18 highly-detailed villas, each with a unique design. The Lazy Dog Bed and Breakfast Boracay Island is one of the most popular destinations in the Philippines. It’s world-famous for its fine sands, fancy restaurants, and full-blown parties. But in 2005, three friends explored the island to find a lesser known and more relaxing spot. They found a nice little place in the eastern side of the island, away from the hustle and bustle of the popular White Beach, and created The Lazy Dog Bed and Breakfast, which is now the island’s best-kept secret. This low-key establishment is a receiver of TripAdvisor’s Certificate of Excellence on multiple occasions. For more travel stories about the Philippines, click here.

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