enditures to monitor sales and profits. Handle all aspects of daily operations, customer service, financial management, business development, and professional development. Orchestrate relevant and targeted marketing initiatives to drive revenue and promote hotel services, banqueting, and F&B department. Provide welcoming atmosphere for customers upon arrival, and resolve customer issues with professionalism. Conduct routine inspections for strict adherence to all safety regulations and standards; instituted a preventative maintenance programme, resolve maintenance issues and staff or equipment shortages. Interface with vendors including suppliers, event planners, and travel agents. Collaborate with related oversight for all local marketing initiatives. Selected Contributions: Refurbishing of the property. Moderated and created content for company social media including Instagram, Facebook, and Twitter, as well as pages on review sites including Holiday Check and TripAdvisor. Successfully improved occupancy by 4%, grew GOP by 97% and cut costs by 7% during 2017 FY Received the Luxury Family Hotel of the Year, Luxury Travel Guides Award in 2017. Received nominations for the World Luxury Hotel Awards 2017, and Haute Grandeur Global Hotel Awards 2018.

rategies to promote hotel services and increase market presence. Interpreted financial information to track profits and sales. Managed all staff committees and issues, profit and loss, as well as customer experience and entertainment. Established new income sources for the resort while collaborating with the property owners. Selected Contributions: Created content and moderated existing content on company social media, and interfaced with relevant oversight for all local marketing. Oversaw the resort refurbishment, upgrade, and partial rebuild. Successfully grew occupancy rates by 25% while increasing turnover in several departments. Received numerous awards including the Certificate of Excellence 2015/2016, Tri Hita Karana Hotel Tourism Awards Platinum 2016 and 2017, Travelers Choice Award 2016. Received Pusat Penghargaan Indonesia's award for Best Hotel and Service Excellence of the Year 2016. Received nomination for World Luxury Hotels Award 2016

with producers on dynamic shooting schedules, as well as extra employees and catering for remote locales. Negotiated with vendors regarding additional accommodations where needed. Guaranteed adequacy in quantity and quality for all supplies and equipment. Held responsibility for guest entertainment on a regular basis. Established prices for products and services. Handled the Phuket Office accounting and purchasing. Developed Yoga / Wellbeing, as a new business unit for the resort. Moderated and created content on social media, as well as local marketing in cooperation with related oversight. Selected Contributions: Successfully managed the resort through a full renovation, rebranding, and relaunch in 2014. Garnered the highest profit and occupancy rates from FY 2013 to FY 2015. Received the Certificate of Excellence and Travel Life Gold awards in 2013, 2014, and 2015. Received nomination for World Luxury Hotel Awards in 2014 and 2015.

ality service standards. Partnered with the Marketing Office located in Johannesburg to conceptualise marketing campaigns to meet or exceed revenue targets. Interfaced cross-functionally across departments to execute business plans without interruptions within established budget guidelines. Liaised with maintenance management for equipment and boat (8) repairs. Handled routine maintenance of the runway for small planes on the island. Quickly responded to guest concerns and inquiries as needed, and incorporated feedback received into improvements. Maintained knowledge of industry trends to meet demand. Selected Contributions: Continually suggested ideas for new products and services to maintain competitive edge in the ever-changing climate of the industry. Spearheaded revitalisation efforts, leading to recognition as the company's most exclusive vacation spot, bringing it from a three-star to a five-star deluxe resort. Received numerous awards including Tattler's Travel Awards 2009 for the top six of 101 Top Resorts in the world, Leading Resort in Mozambique for 2008, 2009, and 2010.

ld cleanliness and safety for the food and beverage departments in full compliance with HACCP protocols. Devised ongoing sales and marketing campaigns to boost sales and market share. Selected Contributions: Substantially improved the hotel's overall service standards. Played integral role in achieving four-star status in less than three months.