Charmaine Fernz
The GSTC Certification Strengthens our Commitment to Sustainable Practices: Berrivin
Travel Daily Media (TDM): Sustainability is a key driver in hospitality today. How is your organisation advancing its sustainability initiatives, and what does the pending certification signify for your operations? Olivier Berrivin (OB): We are proud to announce that in September 2025, our Best Western® Hotels & Resorts and SureStay®…
We Are Witnessing A New Generation Of Cruisers: Evon
Travel Daily Media (TDM): How do you see luxury cruise and experiential travel evolving in this region over the next few years? Evon Ler (EL): The Crystal brand, launched in Japan in 1988, marked a significant milestone as the second luxury cruise line in the world, establishing Asia as a…
Art and storytelling are integral to our identity: Burth
Travel Daily Media (TDM): W Kuala Lumpur is set in a city rich with history and tradition. How do you integrate Malaysian culture and heritage into the hotel’s guest experience? Volker Burth (VB): At W Kuala Lumpur, we believe that culture is not just something you see; it’s something you…
Transformative Power of AI is key to Turning first-time bookers into brand believers: Graham
Travel Daily Media (TDM): How is Cendyn leveraging AI to personalise the guest experience and enhance loyalty programs? Kindly share some specific examples or success metrics. Nicki Graham (NG): This year, we recognised the opportunity to leverage AI within loyalty programs to better understand guest engagement and enhance the overall…
Our top priority is establishing a clear and distinctive identity across Centara’s growing portfolio in the region: Jansson
Travel Daily Media (TDM): What are your top priorities in the pre-opening phase of Centara Grand Lagoon Maldives? Andrew Jansson (AJ): In the competitive Maldivian hospitality landscape, our top priority is establishing a clear and distinctive identity, both within the destination and across Centara’s growing portfolio in the region. The…