Europe’s largest event village, Oslofjord Convention Center in Norway, has chosen property management software specialist RMS Cloud to automate over 30,000 bookings per year and simplify its upselling capabilities.
Oslofjord Convention Centre, a large-scale venue that hosts conferences and events throughout the year, accommodates up to 12,000 guests across a range of inventory from cabins and cottages to hotel rooms and suites.
As well as independent lodgings, the site comprises 10 separate hotel buildings, a state-of-the-art conference centre, five large arenas, several restaurants and various indoor and outdoor co-working spaces.
Prior to using RMS Cloud’s PMS, the large data sets were being managed and imported manually, a lengthy process that took a lot of time, and was open to human error.
The implementation of RMS Cloud’s PMS in February has now automated the bookings process and given the team an easy-to-use system that allows staff to offer guests extra services during their stay.
Hans Øyvind Haga, Chief Digital Officer at Oslofjord Convention Center, said: “We needed a robust PMS that could streamline our booking process and ensure it was one hundred percent correct, every time. Having researched a total of 15 vendors and receiving proposals from five, RMS Cloud had the best functionality at the most competitive price point.
“As an event destination, we have a unique set of challenges. We recruit and manage a lot of temporary staff according to how many guests are on site and it fluctuates dramatically – some days we have 300 and others 10,000. We don’t have the luxury of spending time training staff on our systems so it was essential that the software we chose was extremely user-friendly. Our team has already reported that RMS Cloud’s PMS is very easy and intuitive to work with.
“Adopting this new system has given our staff the tools they need to easily sell extras from reception such as an extra night or more towels. Before the implementation of RMS Cloud’s PMS, this was something that was difficult to facilitate. Obviously, we want to make upselling as easy as possible for our team, so this is a huge benefit.”
Oslofjord Convention Center is located in Vestfold, south of Oslo, and hosts large corporate events, conferences, sports events and organisations that want to gather and experience the togetherness by hosting an event with everything at one place. Accommodation for thousands of people, sports arena, two convention centres and large outdoor areas including a beach area. Oslofjord is also a sustainable venue with 95% of energy used on site harvested from renewable sources.
Zen Valli, Managing Director of EMEA at RMS Cloud, said: “Oslofjord’s adoption of our software clearly demonstrates the scalability and reliability of the PMS. The size and complexity of the site’s booking demands is unmatched by any other property on the continent and our software is delivering.
“It’s an accolade to have Europe’s biggest convention village as a customer and the results they are seeing in just four months is an indicator of how the PMS will continue to support their business.”
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