Omni Hotels & Resorts has teamed up with Canary Technologies to revolutionise guest engagement across its 50 destinations in the United States. By integrating Canary's Guest Experience Platform, Omni aims to offer more personalised and connected stays whilst easing staff workloads by automating routine tasks.
Canary Technologies, a leader in hotel guest management technology, provides Omni with AI Guest Messaging and a Digital Compendium. This allows Omni to communicate with guests in real-time via SMS, WhatsApp, and other channels in over 100 languages. The Digital Compendium serves as a mobile-friendly hub for hotel information, reducing the need for guests to ask questions by making information readily accessible.
DJ Singh, VP of Global Sales at Canary Technologies, stated, "With Canary's AI Guest Messaging and Digital Compendium, Omni will engage guests in real time, reduce friction, and ensure guests can always get the answers they need whilst freeing teams to focus on in-person service."
Gustaaf Schrils, CIO at Omni Hotels & Resorts, added, "Canary helps us extend our commitment by making information more accessible and communication more responsive whilst giving staff more time to make meaningful connections."
Canary Technologies is trusted by over 20,000 hotels worldwide, including renowned brands like Marriott International and Four Seasons. Recognised as the top Guest Experience Platform by HotelTechReport, Canary continues to innovate in the hospitality industry.
Omni Hotels & Resorts is known for its distinctive properties and locally inspired experiences, aiming to connect guests with the culture and character of each destination. This partnership with Canary Technologies marks a significant step in enhancing their guest service capabilities
This story was selected and published by a human editor, with content adapted from original press material using AI tools. Spot an error? Report it here.
