Millennium Hotels and Resorts Partners with Aiello

Natural Language Processing (NLP) startup Aiello just announced its partnership with Millennium Hotels and Resorts (MHR). 

This collaboration aims to redefine standards in the hospitality industry by deploying the AI-powered Aiello Voice Assistant (AVA) across six MHR’s properties in Singapore and Thailand, including Grand Copthorne Waterfront Hotel Singapore, Orchard Hotel Singapore, M Social Hotel Singapore, Studio M Hotel Singapore, M Hotel Singapore City Centre and M Social Hotel Phuket in Thailand. 

Leveraging Aiello’s innovative AI technology, this strategic initiative aims not only to enhance the guest experience through personalized, voice-activated services but also to establish new benchmarks for operational efficiency and environmental sustainability.

MHR also unveiled an unboxing video of AVA, demonstrating the AI assistant’s innovative features alongside an interview detailing the collaboration with Aiello for the perusal of its stakeholders.

A high-powered collaboration

Millennium’s interim chief operating officer Saurabh Prakash said: “Millennium Hotels and Resorts distinguishes itself by leveraging cutting-edge technology and is committed to delivering exceptional guest experiences with a Blue Ocean Strategy mindset.

He added that, by embracing Aiello’s AI technology, Millennium takes on a data-driven approach that allows it to better understand guest preferences in order to deliver personalized services whilst unlocking new revenue opportunities.

Aiello co-founder and CEO Vic Shen added, “Through this collaboration, we have demonstrated how our AI solutions can transform hotel management. By creating a bespoke AI database for MHR, alongside a property and corporate dashboard that visualizes AVA and TMS user behavior data, we empower hoteliers to monitor and understand guest interactions anytime and anywhere. 

Shen added that, with the addition of a multi-hotel view, MHR gains a comprehensive understanding across properties, enabling data-driven strategies and truly personalized service. 

He concluded with: “Together with MHR, we’re leading the digital transformation of the hospitality industry, creating more intelligent and intuitive hotel environments.”