Malaysia Aviation Group’s Airlines first to enable gate-to-gate connectivity in Malaysia

Malaysia Aviation Group’s (MAG) airlines, comprising Malaysia  Airlines, Firefly, and MASwings, have been given regulatory approval by the Civil  Aviation Authority of Malaysia (CAAM) to enable Gate-to-Gate connectivity for  passengers on its airlines, making it the first airlines to provide this feature for  travellers departing from Malaysia. 

Beginning 1 July 2023, passengers can enjoy the convenience of staying connected  to their personal/portable electronic devices (PEDs) throughout their journey, from  the moment they board the aircraft through to arrival at their destination airport, by  enabling ‘flight mode’. Passengers will no longer be required to switch off their PEDs  during take-off and landing, as was previously required due to regulatory and  aircraft requirements. PEDs include mobile phones, tablets, and other small hand

held devices that are stowable in the passenger’s seat pocket.

Simultaneously, Malaysia Airlines will also be offering complimentary Wi-Fi for all  Business Suite and Business Class passengers, as well as Enrich Platinum members,  regardless of their class of travel to be enjoyed from 1 July 2023 until 31 December  2023. The offer will be available on a total of 20 aircraft that are equipped with Wi

Fi. The offer comes with a generous data cap of 100 MB per sector, with a bandwidth  of up to 512 kbps, ensuring they can stay connected and productive during their  journey. All passengers can still enjoy the convenience of being connected through  the airlines pay-per-use Wi-Fi offering (MHconnect) and wireless in-flight  entertainment (MHstudio) which can be used uninterrupted on their PEDs

throughout their journey.

Ahmad Luqman Mohd Azmi, Chief Executive Officer of Airlines from MAG, said, “We are committed to providing exceptional customer service and innovative travel  experiences which places customers at the heart of everything we do. By enabling  gate-to-gate connectivity across all our airlines, it allows passengers to stay  connected throughout their journey with us; whether it’s to keep their loved ones  updated on the move or even get some work done during their flight. As part of our  connectivity strategy, we will be actively expanding the number of our aircraft  equipped with Wi-Fi to provide an improved in-flight experience to our valued  customers. With a focus on safety, comfort, and convenience, we are dedicated to  making air travel more accessible and enjoyable for all of our passengers. We will  continue to invest in innovative technologies and services to meet the changing  needs and provide comfort to our passengers as guests to our ‘home’.”