Malaysia Airlines expands technology and distribution contract with Amadeus

Malaysia Airlines Berhad is pleased to expand its partnership with Amadeus to improve the experience of its customers, including corporate and travel retailers over the coming years. The multi-year deal will see Malaysia’s national airline adopting Altéa NDC, Reference Experience, Dynamic Intelligence Hub and renewing its Amadeus Altéa Passenger Service System contract.

In addition, the airline has also renewed and expanded its multi-year air content distribution partnership. With the seamless integration of Altéa NDC with the Amadeus Travel Platform, travel retailers will soon be able to access Malaysia Airlines’ full range of NDC-enabled content with full servicing functionalities.

New Distribution Capability (NDC) is a travel industry-supported program by the International Air Transport Association (IATA) aimed at modernizing the way air products are retailed to travel agents, corporations and travellers.

Group chief executive officer of Malaysia Airlines, Izham Ismail commented, “Malaysia Airlines has taken a step in the right direction in adopting NDC, as modernizing airline retail is essential for the entire business travel community. We are pleased to take our partnership further after having an incredible journey with Amadeus, supporting our transformation goals which is an important part of our long-term business plan. We are confident that with new technology solutions from Amadeus beyond the Passenger Service System, we can offer relevant and richer shopping experiences by allowing customers to personalize their travels to an unprecedented level, ultimately realizing our aspirations of becoming Asia’s Leading Travel and Aviation Services Group.”

Glen Oliveiro, senior vice president, Greater China & Southeast Asia, Amadeus says: “We are excited that Malaysia Airlines is using Amadeus’ technology to support its digital transformation. Open source, cloud-based systems, and next-generation retailing capabilities will be the engine powering recovery, and we are at the forefront of these technologies in the travel industry. We are very excited to collaborate with Malaysia Airlines in creating smoother travel journeys for its customers thanks to innovative technology.”