Kempinski Hotels selects Sabre technology to upgrade customer booking experience

Sabre Corporation  has announced an enhanced agreement with Kempinski Hotels, the Europe’s oldest luxury hotel company, to enable the luxury hotel chain to upgrade its customer booking experience. Kempinski Hotels, which celebrated its 125^th anniversary in 2022, launched a contemporary new website, powered by Sabre’s state-of-the-art SynXis Custom Booking Engine. Through this innovative solution, Kempinski Hotels has been able to create its own bespoke user design and experience, with features including soft date availability search, upsell capability, and the ability to engage and convert shoppers to bookers using modern ecommerce features such as price comparison and alternate availability.

“We hugely appreciate our ongoing strategic collaboration with Sabre, who we have been working with for over five years,” said Riko van Santen, Chief Information Officer, Kempinski Hotels. “Sabre’s advanced technology solutions continue to support our business goals as we enter into our 126^th year, by allowing us to streamline operations and improve the guest booking experience.”

Additionally, through the use of Sabre’s Data Warehouse solution, Kempinski is able to connect its CRS directly with its Guest Intelligence System, thereby enabling the best-in-class technology solutions to work seamlessly together and allowing Kempinski to build its own internal reports based on the data received.

“Today’s guests expect a seamless experience across devices and touchpoints,” said Frank Trampert, senior vice president, global managing director – commercial, Sabre Hospitality. “By utilizing Sabre’s technology-leading hospitality solutions, Kempinski Hotels is able to differentiate itself through a more modern booking experience, allowing it to increase conversions and enhance its offering to guests through greater personalization.”