Sales & Reservation Officer Job Responsibilities:

• Handling all inquiries from our agents as assigned (incl. quotations, packages, travel information …… etc.)
• Costing management include negotiated with vendors for the good prices
• Follow up on existing quotes and inquires with Travel Agents.
• Make reservations for hotels, tours, transfers …….etc.
• Prepare documents i.e. vouchers, itinerary, air-tickets, train tickets … etc.
• Handling all the amendments on current reservation through backend.
• Provide prompt and efficient customer service while promoting the company’s services.
• Accountable for high volume replying email & phone calls
• Follow-up financial aspects of the bookings (invoice, payment….etc.)
• Other duties as may arise from time to time and as may be assigned to the employee.

Qualifications

• 1-2 year experiences in tourism industry
• Good command of written and spoken English
• Ability to work under pressure
• Flexibility to work extra hours
• Excellent computer skills and proficiency in excel, word, outlook
• Excellent communication skills both verbal and written