Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management

discretion, direction may be given for tasks outside the scope of work described.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive

culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under

federal, state or local laws.

 Manages overall operations of Fitness Center and Spa areas

 Responsible for guest and employee satisfaction as well as meeting standards and financial goals

 Develops and implements marketing strategies for fitness assessment center and health programs.Managing Fitness Center and Spa and their operations

 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a

daily basis

 Schedules events, programs, and activities, as well as the work of others

 Develops and implements menu of classes and services, including special programs

 Develops specific goals and plans to prioritize, organize, and accomplish your work

 Manages outside vendors

 Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms

necessary to do their jobs

 Manages pool areas, including overall maintenance, daily upkeep and cleanliness

 Ensures all facilities are in appropriate operating condition

 Schedules work/repairs as needed with the Engineering Department

 Maintains and enforces safety standards and procedures with the recreation staff

 Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members

of the recreation staff

 Manages operating budget

 Assists with major equipment purchases

 Provides special programming for holiday weekends and heavy transient time periods

 Plans and implements special recreational opportunities for resort guests as business demands

 Develops and implements marketing strategies for fitness assessment center and health programs

Ensuring Exceptional Customer Service

 Serves as a role model to demonstrate appropriate behaviors

 Monitors quality, standards and meets the expectations of the customers on a daily basis

 Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance,

feedback, and individual coaching when needed

Conducting Human Resources Activities

 Oversees all Human Resources activities in the Recreation Department

 Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed

 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their

knowledge or skills

 Hires, trains, and monitors development of recreation staff

 Participates in the performance appraisal system process, giving feedback when needed

 Coordinates all training activities for employees in department

 Encourages and builds mutual trust, respect, and cooperation among team members

 Communicates expectations and performance objectives to subordinates; subordinates are also open to raise

questions and/or concerns

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant

Management, or related major; 1 year experience in the recreation/health club operations or related professional area.

• Spa manager license