Customer Services Manager – Travel & Events Industry – Woolwich, London (office based) – Circa £50k. A fantastic opportunity to join this well-established, small yet busy organisation to help drive their customer service and engagement.

Customer Services Manager Responsibilities

• Reporting directly to the Commercial Director, you will be responsible for a small team of around 4 which is expected to grow in the near future.
• Plan and deliver outward communication schedule
• Manage onboarding and communication with corporate partners
• Manage inward customer enquiries and booking requests
• Agree and manage the teams SLA’s and KPI’s to achieve desired outcomes
• Continually seek process and efficiency improvements
• Ensure accuracy of customer and client data

Customer Services Manager Skills Required

• An experienced and hands on customer services manager who thrives in a relatively small but busy working environment
• Experience in the travel, events or hospitality industries preferred
• Experience leading and developing a small team
• Excellent communication skills, written and verbal
• Comfortable using Microsoft Office software including Word, Excel and Outlook

Customer Services Manager Additional Details

A competitive salary in the region of £50,000 depending on experience.
The role will be office based in the Woolich area of London which is accessible via rail, DLR, Elizabeth Line and bus links
Typically Monday – Friday, core office hours

Don’t keep a good thing to yourself
We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://www.candmexecutive.co.uk/