Indonesia’s tiket.com extends its long-running partnership with Sabre

Sabre Corporation announced the extension of its long-standing partnership with pioneering Indonesian online travel agent tiket.com today, 16th October.

The announcement comes in time for tiket.com’s 13th anniversary this year.

Under the terms of this new agreement, Sabre will continue to be tiket.com’s preferred GDS technology partner, using a variety of advanced technology solutions to enhance operations and customer offers.

tiket.com’s director of transportation Andi Hendrawan said: “Sabre has been our trusted technology partner since the very beginning, and we’re delighted to extend this strategic partnership by incorporating additional Sabre solutions into our technology stack. This renewal strengthens our technology and empowers us to enhance our offerings, deliver superior service to our customers, and expand our global presence with confidence.”

Sabre Travel Solutions’ vice-president for agency sales and airline distribution in the Asia Pacific Brett Thorstad added: “We’re thrilled to continue our valued, long-standing partnership with tiket.com. Having supported tiket.com’s tremendous growth over more than a decade, we’re committed to providing them best-in-class technology and support to maintain and grow their competitive edge in one of the world’s fastest growing travel markets for many years to come.”

Supporting a commitment to customers 

Sabre’s rich global content, including NDC offers, and industry-best shopping APIs will support tiket.com’s commitment to delivering optimum flight choices and travel inventory to consumers. 

Meanwhile, the agency will adopt Sabre Direct Pay to support its virtual payment needs, delivering a more secure, automated, and integrated payment process.  

tiket.com will also continue to deploy Sabre’s advanced automation tools to enhance time and cost efficiencies, while improving customer service, including through Automated Exchanges and Automated Refunds.