Vacation rental management platform Hospitable has announced the appointment of Nouran Smogluk as its new Director of Support. This latest addition to the Hospitable team is part of an effort to build upon the company’s track record of award-winning customer service as it expands its reach further into Asia and the Pacific, Europe, and the Americas.
With a strong track record of scaling customer-support operations across Europe, Smogluk brings with her nearly a decade of experience within the customer service arena, including senior roles at Hamburg-based website development company Jimdo. Nouran joins Hospitable from the route planning app komoot where she was Director of User and Partner Success.
In her new role Nouran will focus on coaching and mentoring to develop the wider Hospitable support team as well as refining current processes to improve support consistency, response times and resolution rates for customers.
Empowering hosts to enhance guest experience through Hospitable’s product support, Nouran and her team will work closely with hosts to develop a process that aligns with the unique needs of those looking to build their operations, grow their business, and foster success.
Nouran Smogluk, Director of Support at Hospitable, said: “I’m delighted to be joining the Hospitable team at what is such an exciting time of growth. Hospitable is the perfect example of a company that has set an extremely high standard across the board both in terms of the expectations of the team and in its focus on delivering a level of value to customers that has a real impact.
“Support is ultimately the bridge between the normal, everyday customer and the business. We’re the ones who represent Hospitable to our customers and we also represent our customers to the business. We can have an impact on both sides and have a real role in shaping what we offer as well as helping hosts to extract the maximum value they can from our product. That starts with truly connecting with the people we’re building that product for.”
Pierre-Camille Hamana, CEO and Founder of Hospitable, said: “We could not be happier to welcome Nouran to the Hospitable team as our new Director of Support. Her experience developing and expanding customer support initiatives across Europe will be a real asset as we look to build our award-winning support across our key global markets. Her people-first approach aligns perfectly with our ethos, and I’m in no doubt that Nouran’s expertise in optimizing customer experience and operational excellence will take our support capabilities to new levels for our customers across the world.”
Founded in 2016, Hospitable is a vacation rental software provider offering a suite of tools that empower hosts to automate the most time-consuming elements of hosting. Hosts use Hospitable to answer 90% of guest messages with AI-powered automated messaging, to automate their team notifications so they never miss a clean, and to avoid double bookings with a synchronized calendar across booking channels.
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