The Hong Kong airport has introduced complimentary flight delay insurance with fully automated compensation for registered members of “HKairport Rewards” in “My HKG”, the official mobile application of HKIA. It automatically triggers claims when conditions are met and manages the whole claim process digitally on the mobile app.
The free flight delay insurance, underwritten by ZA International Insurance Broker Limited (ZA), will compensate HKD300 to registered passengers when their departing flights from HKIA delay six hours or more, without requiring any supporting documents during the claim process.
Registered passengers holding a valid Hong Kong ID card and a round-trip air ticket to Hong Kong are also entitled to free Covid-19 protection provided by ZA Relief Fund.
Hong Kong airport handled in the first 11 months of the year 1.2 million passengers and 130,300 flights dropped 86.3% and 12.0%, respectively. Passenger traffic remained at a significantly low level compared to the pre-pandemic level recorded in 2019. In November 2021, outbound passengers from Mainland China to North America recorded significant increases.
On a 12-month rolling basis, HKIA handled 1.3 million passengers and 142,960 flight movements, which marks year-on-year decreases of 91.1% and 21.5%, respectively. Cargo handled was 5.0 million tonnes, seeing an 11.6% year-on-year increase.
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