AirAsia would like to remind all guests travelling during the upcoming festive celebration periods to adhere to the following travel advisory for a smoother travel experience in light of the extra demand during a peak period for travel.
Perform self check-in via the AirAsia MOVE app (formerly airasia Superapp). Self check-in is complimentary and available as early as 14 days up to one hour before the scheduled departure time. Guests are encouraged to perform mobile check-in via the AirAsia MOVE app and obtain their electronic Boarding Passes to minimise physical contact and crowding at the airport.
Please note:
- Download the AirAsia MOVE app from the Apple App Store, Google Play Store or Huawei AppGallery to receive the latest travel information including the latest flight updates under the ‘Flight Status’ tab in the App.
- Counter check-in service will only be available for guests with reduced mobility, those travelling with an infant (under 24 months of age), pregnant guests, senior citizens and young guests travelling alone.
- Pregnant guests are required to fill out a form at the counter before boarding. Guests who are more than 27 weeks pregnant are required to submit an approved doctor’s medical certificate.
- Guests with reduced mobility may pre-book Special Assistance (Wheelchair Service) at the time of booking or via “My Bookings” tab on the AirAsia MOVE app at least four hours before the scheduled flight departure time.
- Pre-book inflight meals up to 24 hours before the scheduled departure time for greater savings up to 44% and assurance of availability alongside priority meal service on board.
- For international travel, guests must meet the requirements for every country they will travel to and transit through including visa requirements. These requirements may change from time to time and guests are advised to check the latest requirements with the respective embassies or consulates.
- Arrive early at the airport, at least two (2) hours before your domestic flight and three (3) hours prior to an international flight. The check-in counter will close 60 minutes before the scheduled departure time at Kuala Lumpur International Airport (Terminal 2) and 45 minutes before departure at other airports in Malaysia for domestic flights. You may book a ride to/from the airport for up to 24 hours in advance with AirAsia Ride on the AirAsia MOVE app and enjoy RM5 off with promo code FLYRIDE5.
- Use the e-Boarding Pass on the AirAsia MOVE app to board the flight without the hassle of reprinting the boarding pass. The e-Boarding Pass is accepted at all airports in Malaysia and many other airports around the world where AirAsia operates.
- Use contactless kiosks at the airport to print baggage tags and perform self-bag drop. Once guests have self checked-in, simply scan the QR code on the e-Boarding Pass at the airport kiosk to print the baggage tags and proceed to the self-baggage drop counters to load the bags. Guests can also add on or increase baggage allowance up to four hours before departure using the AirAsia MOVE app.
- Ensure cabin baggage is the right size and weight. Each guest is only allowed one (1) piece of cabin baggage (not larger than 56 x 36 x 23cm in dimension) such as a laptop bag and/or one (1) small bag such as a handbag OR small bag on board. The total permitted weight for two pieces of cabin baggage must not exceed 7kg. If you exceed your complimentary 7kg allowance or need to carry more onboard, you will need to purchase the Xtra Carry-on (Extra one piece of 7kg baggage) or the Fast Pass (Extra one piece of 7kg baggage with more perks). Subject to space availability in the overhead compartment, these passes are limited and available on a first-come, first-served basis, so act quickly to secure one.
- Enroll for FACES via the AirAsia MOVE App to travel seamlessly from Kuala Lumpur International Airport (Terminal 2) to other domestic and international airports without presenting a boarding pass after self-check-in and providing proof of identification.
Selamat Ari Gawai and Tadau Kaamatan from AirAsia!
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