Job Description

Workflow Associate
About this job
In conjunction with the Workflow Manager the Associate monitors, and coordinates the daily activities of the workflow and queues of the Distribution area.  Sets the priorities of contracts, updates, specials, and projects for destination.  Collaborates daily with other teams, particularly procurement and outsourcing teams.  Uses defined processes and independent judgement to properly defuse escalated or more complex issues in the most expedient manner possible.  Maintain strong relationships with our supplier partners to increase speed to market. Ensure that content is entered in an accurately, consistently and timely manner, thus maximizing TTV and allowing for ease of sale to the selling partners.
Job Duties
Manage workflow of incoming contracts, specials and promotions to increase speed to market and support the strategy of the team.  Liaise with procurement, suppliers and other teams to ensure management of any escalations in a timely manner.
Ensure issues and recommendations with regard to programs, tools, projects, and processes are properly being followed. 
Champions recommendations to Workflow Manager for change/improvements. Promotes achievement of common goals.
Maximize availability of product
Prioritization of product
Analysis of data
Identify and assess errors
Consistency
Minimize Flight Centre Global Product write offs via load
 Key Competencies
Provide outstanding service to internal business and external suppliers
Focus on customer needs
Foster open communication
Listen actively
Practices information sharing
Presents ideas & concepts logically and clearly
Professional and friendly in dealing with internal business and external suppliers
Builds and sustains productive relationships
Establishes rapport with suppliers
Builds trust in relationships
Identifies and understands issues, problems and opportunities
Compares data from different sources to draw conclusions and make recommendations
Takes actions that are consistent with available facts, constraints, and probable consequences
Accepts constructive feedback in an open fashion
Skills & Capabilities
TravelBox, Hotelhub, Travolutionary back office system/s experience
Microsoft office – Excel experience essential
Demonstrate detailed knowledge of travel industry and Flight Centre Wholesale Businesses
High attention to detail and ability to resolve issues
Setting, managing and meeting work timelines
Establishing and managing people and resources required to achieve goals
 Benefits Include:
Generous remuneration structure
Travel perks/discounts, in-house financial and health services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401K program
Company Share purchase scheme
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location – Montvale, New Jersey
** Please advise your leader prior to applying **
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.