User Experience Researcher
As part of the Design team, you will report directly to the Head of Design & UX and work closely with product managers, designers, engineers, and UXR leadership to develop an insights engine that directly informs how we create useful, usable, delightful new products.
Responsibilities:
Build and execute end-to-end research projects to provide deep user insights and broad market context to impact product strategy
Conduct primary research to explore the behaviors and motivations of our users using a range of methodologies (user interviews, surveys, usability testing, card sort, tree tests, field visits, logs analysis, etc.)
Select, consult with, and manage research vendors (assessing proposals, evaluating budget considerations, managing contracts, etc.)
Work in close coordination with Product Managers, Designers, Engineers, and Product Marketers to ensure research supports and helps to define goals, timelines, and deliverables
Become an advocate for users throughout the product development cycle, especially as a participant in product discussions, design reviews, and postmortems
Requirements:
Minimum of 4yrs experience working on a UX Research, experience or service design, or product team for a SAAS company
Qualitative and Quantitative research experience is a must
End-to-end experience with all aspects of the research life-cycle (design, recruitment, moderation, analysis, reporting, socialization, budgeting)
A strong understanding of the strengths and shortcomings of different research methods (usability testing, concept testing, focus groups, in-depth interviews, diary studies, surveys, etc.), including when and how to apply them
Aware of all the user research tools and software that exists to expedite the process from scheduling interviews to communicating with the product team
Experience working in direct collaboration with product managers, designers, and engineers
Demonstrated experience creating scalable UXR processes, preferably across international markets
A bias for action
You are self motivated and comfortable bringing definition to ambiguity
A positive attitude
You’re a team player and resilient in the face of challenges
Experience working with product tools such as Gong, Jira, Trello etc.
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
#LI-REMOTELocation – Remote, Canada
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca