Job Description

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.
 
About the Opportunity ( Growth team)
A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.
The Team Leader lives and breathes the FCM “DNA” and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.
Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.
 
You will be responsible for:
Understanding and driving team and area business plans, key performance indicators and key business deliverables
Maintaining the financial health of the business
Developing multi-level relationships with both internal and external customers
Identifying gaps and opportunities for continuous improvement
Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
Delivering FCM’s marketing and product strategies and ensuring they are best optimised within the area
 
You will have:
Extensive travel industry experience
Previous leadership experience in a customer facing role
Drive and ambition to achieve and exceed goals
Superior presentation and negotiation skills
The ability to encourages and support the development of team members
A high degree of emotional intelligence
Sound business acumen
 
Remuneration and benefits:
Free health and wellness consultations
Extended health and dental benefits
Free financial planning consultations
Discounted travel benefits available
Ongoing training and development
Global career advancement/travel opportunities