Job Description

Formed as a result of the merging of two leading DMCs – Buffalo Tours and Olympus Tours – Discova is a global destination management specialist. They take care of tailor-made touring, leisure groups and transfers throughout Asia and the Americas (including Mexico, the Dominican Republic and Costa Rica).
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated tours with customer satisfaction as a hallmark of their service.
Discova’s people are homegrown – 95% are locals, blending localized know-how with an understanding of what makes a Discova trip to their home country special. To be part of the Discova family is to be in your element, and being in your element means:
being the best you can be in any situation
doing what you love whatever your role is
being valued for who you are and what you do
continuing to grow as the world changes
joining a family that creates a world of possibilities
To learn more about Discova click https://www.discova.com/
About The Opportunity
The role of the Trade Sales Executive is an exciting opportunity to promote and grow Discova trade accounts across our key markets. The goal would be to handle, manage and grow our tailor-made inquiry through our agent networks within the your market in accordance to set targets. They create new sales opportunities by identifying top agents and networks and focus on key business areas via means of trade shows networking, webinars and other agent events. They present Discova products and services in a compelling financial and operational offering in order develop new customers and sell additional products, services and destinations to existing ones. There will be an element of account management with existing trade accounts. This role will be the owner of our FIT Tailormade business.
Key Responsibilities
• Responsible for the Trade FIT tailor made business and managing our agent networks across the USA and Canada• Develop and maintain long term multilevel relationships with key decision-makers within agent networks to improve opportunities for new sales and account development.• Prepare monthly reviews and reports for our key agent partners, hold monthly account meetings and trainings to ensure account performance and growth. • Be the voice of our agent business in North Americas by building relationships with our agent business and handling incoming inquiry such as new leads, calls, emails etc. • Work with our regional FIT teams to facilitate new inquiry and to ensure agreed timelines are met.
• Responsible for FIT Tailormade sales in Discova Asia and Americas Destinations • The ability to upsell on our FIT tailormade packages throughout our agent networks. • Establish relationships with new and current partners, building on key relationships. • Responsible for delivering growth with existing partners in existing and new destinations • Delivering a program of planned activity, host webinars and agent trainings and attend agent events when needed. • Sourcing new agent business across the USA and Canada but research and networking. • Switch sell agents from competitor DMC to Discova• Planning schedules and attending trade shows• Follow best practices across all destinations and departments• High level Company, product & market knowledge• Up to date knowledge of all company, industry issues and current affairs.• Ability to provide sound consultation and business solutions for our agents based on their current and future needs.• Understanding of terms and conditions of contracts and the associated tangible and intangible costs &/or benefits• Complete yearly sales plans, monthly reports and process documents to track progress against overall budget • Assist the GM with reporting and analyzing figures and budget progress• Analyzing sales figures and suggesting suitable strategies for growth• Ask as well as participate in any trainings or upskilling recommended by the leader or you feel relevant to your role. • Ensure you maintain up to date with product knowledge and understand the Discova offerings.
Experience & Qualifications
Minimum bachelor’s degree or equivalent working experience – Degree in tourism and hospitality is an advantage
Experience Sales with a solid track record of successful B2B development/sales – (sales experience in the travel industry is a plus).
Experience working in the countries they are responsible for.
Fluent in written and spoken English (Spanish is a huge plus!)
Ability to attend trade shows and events where needed.
Skills and Attributes:
• Outstanding sales skills with strong customer care focus.• Results Orientated.• Excellent organizational skills with the ability to be flexible and implementing change when needed.• Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).• High attention to details.• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.• Solution-focused and great at problem-solving.• Able to work independently and within a team assisting team members to help everyone achieve results.• Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.• Willing to travel on business when required • Personally, aligned with Discova’ s company purpose and values• Proficient with Microsoft Office applications and Discova’ s systems would be an advantage. • Salesforce knowledge
Work Perks! – What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip

DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols

A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy 
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Location – Toronto, ON
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
INTERNAL POSTINGS ONLY – Before applying to any internal position you must have been with the company or your current role for a minimum of 6 – 12 months and notify your leader prior to applying.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca