Job Description

About your opportunity…
Flight Centre Travel Group is seeking a Maintenance & Support (M&S) Technical Analyst to join our Corporate Technology Division, and provide maintenance and support of all its Corporate Technology applications. 
Our purpose is to ensure our operational teams and our customers have dedicated experts to help them get the most out of the tools they use. This role requires strong communication, and stakeholder management skills, to ensure that our people and customers are always informed of progress on their support related issues. 
Operating hours are 7:30 am to 6:00 pm on a rotating roster, Monday to Friday. While the Head Office is located in South Bank, Brisbane, this role can be based remotely with flexible work arrangements available.
 
What you will be doing… 
Application and Vendor Management Support  
High level management of all vendor relationships 
Develop and maintain strong relationships with internal product and engineering teams 
Support M&S SME’s in their investigations and develop emerging resources into SME’s 
Day-to-day management of the Support pillar focused on error investigation and escalation 
Identify and resolve issues with applications 
Customer Service Support  
Consultancy  
Specialist advice  
Incident Management  
Service Leave Management  
Database Administration  
 
About You…  
Must have a travel background 
Travel Manager / IT Support Desk or Call Centre experience  
Strong customer service focus and communication skills 
Attention to detail and accuracy in completing tasks   
Outstanding written, verbal and presentation skills are required  
Extensive experience dealing with difficult or high-pressure situations/negotiation skills  
High level analytical and problem-solving skills  
Knowledge of the Corporate businesses and how they relate to Flight Centre Travel Group as a whole is desirable  
Ability to identify trends to call out problems or recurring requests  
Ability to work without supervision to achieve set day-to-day tasks and activities  
End-to-end understanding of accounting processes and their application is desirable  
 
What’s in it for you…
Generous remuneration structure and Employee Share Scheme
Travel and Accommodation discounts, in-house financial and health services, access to internal 24/7 gym and End-of-Trip Facility
Ongoing training and professional development
Flexible working environment, with WFH options available
Brightness Of Future: Employees have the right to see a clear pathway to achieving career ambitions, and promotion and transfers from within are our preference
Global career opportunities in a network of brands and businesses
Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
 
Who we are…
At Flight Centre Travel Group, our vision is to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe. Together, we are a family.
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people to find their Brightness of Future.
We DREAM BIG through collaboration and innovation and are supported to make incredible ideas a reality. We deliver quality, innovative digital solutions to delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism.