Team Leader of FCM Avengers

Flight Centre Travel Group
Auckland, Central
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Leisure Travel & Retail
Type : Full time

Job Description

About the opportunity 
We’re looking for energetic and driven leader who are ready to step up and support our experienced Travel Managers and Corporate Customers. A Corporate Team Leader is responsible for the success of their team by providing the direction and vision as well as creating a positive and connected culture within a remote working environment.   
Responsibilities: 
Manage your own portfolio of Customers 
Driving financial results and KPI’s 
Coaching and developing team members to improve performance 
Motivating and maintaining the spirit of the team 
Providing vision and focus for your team 
Monitor team’s performance to ensure they meet goals 
Implementing and evaluating all new processes and procedures 
Monitor trends and patterns in agent and team performance to identify problem areas and act for continuous improvement 
Maintaining effective relationships and communications with customers, suppliers & internal support departments. 
Driving financial results and KPI’s 
 
Education and Skills Required: 
Proven sales ability with consistent figures 
Minimum 12 months experience as a Corporate Travel Manager 
Team player, ability to develop your staff 
Organized 
Great business sense 
Disciplined 
Visionary 
Flexible 
Proven past record with strong systems 
Good communicator 
Extensive knowledge of corporate travel, company, systems, and policies 
Have passion to drive the business 
Create a fun, dynamic and exciting work environment 
Consistency in every area 
 
You’ll need to bring: 
Demonstrated leadership capability 
Excellent communication skills 
The ability to manage change 
Drive, determination, and focus 
Leads by example 
Sound business acumen 
  
Location: Remote, NZ 


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