Job Description

Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 
 

As the UX/UI Designer at Flight Centre, you’ll design a customer friendly, engaging and functional digital experiences that seamlessly bridges the gap between our online and physical retail entities. In line with industry best practice and standards, you will create features and products that holistically balance the needs of our customers and the business.  
At Flight Centre we offer genuine opportunities for people to grow and evolve.  We embrace new experiences, seize all opportunities, and empower all our people to find their Brightness of Future.

Day to day, you will be:  
 

Contributing to the definition and development of detailed customer experience designs from project inception, through to build and launch 

Conducting user research activities including interviews, contextual enquiries, A/B testing, surveys, and metrics analysis 

Contributing to the creation of UX deliverables including scenario mapping, user journeys and workflows, information architecture, wireframes, and interactive prototypes 

Contributing to the design of Products that embody core user experience principles whilst balancing the needs of customers and the business 

Planning and conducting face-to-face and remote usability studies of existing and proposed designs, and documenting recommendations for improvement 

Conducting heuristic reviews of existing workflows and documenting recommendations for improvements. 

What’s in it for you? 
 

Flexible work environment, WFH or our global head office at South Bank

Travel discounts and deals bookable through our internal team of travel agents, Travelwise  

Discounted financial and health services through our Moneywise and Healthwise businesses 

Access to our 24/7 gym located at Global HQ 

Global career opportunities in a network of brands and businesses 

Ongoing training and professional development 

Monthly awards nights, social team building events, and opportunity to attend global conference (Bali 2023)

You’ll be perfect in this role if you can showcase: 
 

 4+ years’ experience as a UX/UI or Product Designer 

Strong knowledge of user-centred design and design thinking methodologies and techniques 

Your ability to plan and conduct UX research 

Your ability to validate design decisions and concepts with data and user testing 

Strong in foundational UI design 

Experience using and contributing to a design system such as Google Material or similar 

Experience working with wireframing/prototyping tools 

Experience with mobile-first responsive design 

Service Design experience is desired

We do things a little differently…  

 We do things a little differently around here. We do things the Flight Centre Travel Group way. 

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years. 

 Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. 

If you think you have FCTG DNA, reach out today.