Job Description

Job Title:  Salesforce Technical Program Lead
 
Job Purpose: 
The Salesforce.com Team provides technical expertise, global governance and support across the Salesforce.com platform within Flight Centre.
The Salesforce Technical Program Lead will provide advice and guidance around technical design decisions on the Salesforce.com platform. The Tech program lead role will provide technical expertise across one or many streams of: – Procurement- Global Support- Distribution- Touring Brands
Responsibilities: 
Responsibilities: ● Lead and support administrators and their technical work stack to ensure planned, emergency and compliance work deadlines are met● Design and create the underlying data structure and data flows to support the application build, including producing documentation● Undertake R&D, prototyping of solutions which support the business solutions being developed● Provide solution design and architecture governance on all projects ● Use and help improve the project management application, to ensure effective tracking and communication of project work● Participate in the evolution of team best practices, standards and policies● Understand Salesforce.com database structure and governance rules and successfully on train to administrators● Write test classes & perform system testing● Deploy code within deployment management process framework● Configure objects, fields, layouts etc in Saleforce.com, ensuring alignment with requirements and existing security and structure ● Liaise with business analysts, development team, architect and administrators to establish best solution for new work● Ensure the GLS Salesforce.com instance has good quality training, user support and release documentation which is consistent in content and aligns with business understanding● Communicate and work with other members of this team closely to ensure project and business needs are met
Qualifications:
Essential:
Minimum 3 years’ experience with Salesforce.com
Support experience at level 3 or higher
Project / software development lifecycle experience
Logical, analytical mindset
Minimum of 2 Salesforce.com certifications ie; Certified Service Cloud Consultant and Certified Administrator
Desirable:
Project / software development lifecycle experience
Flight Centre business experience
Salesforce.com certifications ie; Certified Service Cloud Consultant and Certified Administrator
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Location – Montvale, NJ
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com