Job Description

Salesforce Business Analyst
FCTGs global CRM team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers.  With Salesforce at the heart of these solutions, our business analysts play a key role in managing and evolving our world class CRM technology platform
The Salesforce Business Analyst is a business-improvement role that will help guide businesses to improve business processes and efficiency in Salesforce. Along with our Product and Project team, the business analyst will be responsible for supporting the business in product planning, including gathering and prioritizing product and customer requirements, capturing end-to-end business processes, and working closely with our Technical Team, Regional Enablement team and Product Owners.
Responsibilities:
Work with members of broader team to ensure the best solution is sought and implemented
Design, document and create underlying data structures and flows
Lead and manage requirements gathering as part of the project process
Contribute to new idea conception
Contribute to requirement analysis and support development of appropriate user stories
Translate functional requirements into conceptual and technical design documents
Handover technical projects to support and governance
Contribute to SFDC release and review updates
Actively contribute to global governance functions and procedures
Requirements:

Analyse, evaluate, and integrate business processes and procedures
Ability to understand, map and evaluate Business Capabilities and their associated drivers, goals and objectives.
Translate Business Capabilities and Objectives into better-designed processes (journeys) with a keen focus on user-driven outcomes
Write logical, comprehensive, concise reports and correspondence
Strong analytical and problem-solving skills
Acquire subject matter expertise in the functions and activities
Ask probing questions and be able to identify patterns, trends, and gaps
Be able to compare solutions options and evaluate how well they meet a particular need
Be able to understand the problem from all perspectives (i.e. business, technical and end-user), analyse the available options and constraints and then recommend possible solutions
Be able to think out of the box and must come up with novel solutions
Technical acumen to think critically and converse with technical architects and developers 

Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
#LI-REMOTELocation – Remote, Canada
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca