Job Description

General Information

Job title:

Corporate Supply Enablement Consultant

Purpose:

The Supply enablement consultant is the heartbeat of our supply value chain. Supporting operations through our world-class Helpdesk, in workshops, store visits and adhoc coaching sessions. To be part of this team you will need to have excellent understanding of corporate travel and be a solutions driven individual who can articulate themselves clearly.

Primary duties and responsibilities (KRAs)

Ops Enablement
Drive adoption of preferred channels  
Increase land attachment ration to air
Change management and consultant support towards   automated    
Virtual/Shop visits,  adhoc 1/1 coaching training, novice workshops, TL meetings, Join weekly team supply meetings in brand 

Helpdesk Support 
Resolve supply queries from travel managers 
Escalate service failure and billing queries 
Waivers and Favours for travel manager errors 
Resolve supply queries from suppliers 
Assist with customer supply query resolution 
Afterhours support on a rotational basis 

Hierarchy:

Head of Corporate Supply , Corporate Supply GM

Key communication and relationships:

Internal: Corporate Supply Team, Customer Success Managers, Business Development Managers, Travel Managers, Finance, Business Systems, Online Business Systems, Project Management Teams
External:  Suppliers
 

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

(NQF Level 4)

Experience:

3 years’ experience in Travel Industry
GDS and OBT experience – Amadeus advantageous
Experience or exposure to Travel Industry operations
Proven record of accomplishment in achieving targets

Other:

Location:

Johannesburg Head Office

Travelling:

As per business needs

Office hours:

To be determined

Additional:

As per business needs

Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Microsoft Suite

1

2

3

Negotiation Skills

1

2

3

Commercial Acumen

1

2

3

Presentation Skills

1

2

3

Business Planning

1

2

3

GDS & OBT knowledge

1

2

3

Networking & Relationship Management

1

2

3

Problem Solving

1

2

3

Discipline

1

2

3