About the role
The Regional Implementation Leader is to bear the overall responsibility for the implementation of new FCM clients for Asia. The role will also represent FCM Asia and coordinate with other regional implementation leaders in order to continuously improve the client onboarding process.
This position will manage and lead the implementation team spun across Asia and the team is the critical link between sales and account management divisions.
This is a new position in light of business expansion and is a key role in ensuring that FCM Asia will reach its ambitious growth targets over the coming years.
This position can be based in any of the FCM Asia markets (Singapore, Malaysia, Hong Kong & Mainland China).
Reporting to the Global Implementation Leader and VP of FCM Asia Customer Success, the responsibilities include but are not limited to:
Managing the workstack in a timely and successful manner (from the viewpoint of both the client and FCM) of all new client implementations and existing client upgrade implementations.
Develop and execute an implementation plan in line with the overall business growth objectives.
Mentor, train and develop the implementation team by understanding customer needs and our value propositions for different client segments, providing training where appropriate.
Managing the resources, productivity and capacity of the implementation team.
Manage all phases of client implementation projects for national, regional and global clients, from initial internal kick-off meeting, regular implementation meetings, implementation mid-plan to end plan, testing period, go-live and post implementation.
Ensure commitments and timelines are met and that resources are adequate (quantity and skills).
Requirements
To be successful in this role, you’ll need:
Minimum 3 years of experience in a TMC environment with strong implementation and account management knowledge.
Ability to manage complexity of the implementation process
Thorough knowledge of travel industry technology and corporate travel operations (GDS, OBTS, Client Portal…)
Fluent in Business English, written and oral with Mandarin and Cantonese as an added advantage
Experience with using Microsoft Word, Excel, PowerPoint
Project management skills: well-organized, multi-tasking, good time management skills
Abilities to deal with internal and external senior stakeholders within a multicultural environment
What is it in for you?
Attractive & compelling compensation on offer
Work in a fast-growing region alongside with a high performing team
A work environment that expose you to many different nationalities and culture
Interested? Apply today to explore this amazing opportunity!